Bed Bath & Beyond Customer Service Issues

I recently received a sizable package from Bed Bath & Beyond with my name and address listed on the shipping label. Upon unboxing, to my surprise, I found items I did not purchase inside. The package included 4 sets of 2-player laser tag and 2 sets of a Marble Run game. The enclosed return label had a different individual's name and address on it. Due to my recent travels, I only got the package weeks after the supposed buyer expected it. My main concern is ensuring that the intended recipient received the correct items they ordered in time for the holiday season.

I spoke with a representative yesterday regarding an issue I experienced while ordering online at BedBathBeyond. As a Plus member, I noticed an item priced at $11.95 (regular price $15.94) and applied $10.00 of my funds to it. However, when I proceeded to checkout, the Plus price did not reflect in the cart, showing the full price with the deduction of my $10.00. Despite this, the representative assured me that by placing the order, I would receive a $13.00 refund. I am still awaiting the email confirmation of the refund as promised by the BBB representative during our phone call.

I am seeking a store credit for a Baby Bliss hair dryer bought on July 29, [redacted], due to the red color transferring onto my hands and bathroom cabinets. Despite exceeding the 60-day return period, the delay in the color coming off was unpredictable. As a loyal Bed, Bath and Beyond patron, I believe the company should offer a credit rather than a refund. I aim to use the credit towards a new hair dryer. It is disheartening to consider shopping elsewhere when a simple $72.24 store credit can retain me as their customer. Your prompt attention to this issue is greatly appreciated. Sincerely, Nancy L. at 31 Wellwood Circle, East Falmouth, MA [redacted]. Email: [redacted]

I have been a loyal customer for over 15 years. I regularly receive emails and mailings with discounts and coupons but find them frustrating to use due to the many exceptions and fine print. This not only disappoints me but also causes delays at the checkout, as I have noticed other customers facing similar issues. My main concern is that a $25 gift card I had was declined, even though it had never been used. Despite spending over half an hour at the checkout, the problem was not resolved, adding to my frustration. These ongoing issues are making me consider taking my business elsewhere. I urge you to review your current practices to better serve your customers and address these issues promptly. Thank you for addressing my concerns. Regards, E.K.

My initial order was unexpectedly canceled, so I reordered it the next day. To my surprise, I received both the new and canceled orders, resulting in over 20 packages to return due to this error. I did not intend to place two orders and need guidance on returning these items efficiently. I am seeking free shipping for the returns as this mistake was not on my end. Additionally, I expect a refund to be credited back to my payment card once the items are returned.

I noticed that left-wing politics have been integrated into your store, resulting in the removal of My Pillow products. Many of us, including myself, have decided to take our business elsewhere. This is not an isolated incident; I previously took a stand against ATT for their association with CNN, which has a strong bias, and now DirectTV is facing criticism for removing OAN. It appears that supposedly neutral platforms are being influenced by political agendas, leading to calls to revoke their legal privileges. Consumers like me are paying attention to these actions and are choosing to support businesses that prioritize customer experience over pushing partisan viewpoints. The recent decision to close 37 stores raises concerns about management's judgment and ability to handle supply chain challenges. Companies should focus on respecting diverse perspectives rather than alienating a significant portion of their clientele with one-sided politics.

This is the second year I've been notified about being charged for passport-free shipping without my consent despite rejecting auto-renewal last year. I called customer service but couldn't reach a live agent and the automated system kept disconnecting me. If this isn't resolved, I will report this to the Attorney General of California. Last year, I was wrongly billed even after confirming my disenrollment. This deceptive practice has made me furious, and I won't shop with you again. The recent charge of $30 for the BEYOND+ Membership was made on 01/17/[redacted] with order number BBB[redacted]. I demand a refund and an end to this unethical behavior. Let's chat feature is unhelpful and appears to be a scam.

I recently purchased a Sonicare toothbrush on Amazon that was supposed to come with a recharging base docking station and a plastic storage case. However, when the product arrived, neither of these items were included as advertised. I contacted Amazon customer service to have the incorrect order replaced with the correct items. Unfortunately, the replacement was identical to the original order and still not correct. The Amazon staff advised me to check reviews of other suppliers and read both positive and negative comments before making a decision. While my original supplier had a mix of positive and negative reviews, I am aiming for a higher satisfaction rate of at least 99.5%. I need help deciding on the best course of action moving forward. Your assistance would be greatly appreciated.

I needed a new crockpot for a pot roast I bought. After reading online reviews, I decided to buy one at your Coral Springs, FL store since delivery would take too long. There, I found a Crockpot 6 qt model with 3 interchangeable crocks priced at $[redacted]. I wasn't thrilled about the cost but purchased it. Unfortunately, when I cooked my pot roast on low while at work, I returned home to find it boiling, resulting in the meat turning to beef jerky instead of the tender roast I was hoping for. I am disappointed that the product seemed defective, especially when comparing it to the negative reviews online. Now I have the hassle of returning it and am unsure if ordering another one online will yield better results. I previously owned a reliable crockpot for years without any issues, unlike this one.

Hello, I'm Laurie Erwin. I had a frustrating experience with the order for the Dorothy Nappa Norelco Shaver #[redacted]. I placed the first order on 12/21/21, but it was repeatedly cancelled and did not arrive for Christmas. After several unsuccessful reorder attempts, the delivery was mishandled by Door Dash. Even though the order was cancelled, Door Dash attempted to deliver it today without me being present to receive it. I contacted BB&B, and they assured me that they would resolve the issue. Despite the confusion, I reordered the Norelco Shaver today (Order #BBB[redacted]) with hopes for a successful delivery. I hope the cancelled order matter gets resolved promptly. Thank you for addressing this situation.

Last week, I spoke with your team regarding a credit my daughter was supposed to receive for damaged items. Unfortunately, she has not yet received the credit for the Gold Hammered Engraved Wedding Champagne Flutes that arrived with white ink smears. During our previous conversation, the representative assured us we would receive the credit, but it has not been processed. The registry is under the names Alaina & Mac, specifically Alaina Calabrese, with the wedding date set for 5-7-22. I would appreciate an update on the status of the credit and guidance on how to proceed to ensure we reorder the items promptly to receive them on time.

I am Margaret Ferry. I recently applied for and received my Bed Bath and Beyond store credit card. Unfortunately, when I received the card, the envelope was cut open, and I was concerned about my account number being exposed. Upon contacting customer service to cancel the card, the representative mentioned a two-business day waiting period before reinstating the card with a new number. However, when I called back on 03/03/[redacted], I was told that too much time had passed for them to assist me. Additionally, I was advised to re-apply online, but upon doing so, I received a message stating my application was under review, leading me to believe I may not be approved. As a loyal shopper, I am disappointed with the handling of this situation and hope for a resolution to allow me to continue shopping at Bed Bath and Beyond without further issues.

Dear Customer Service, I am writing to address an issue with my recent order. My order number is BBB[redacted], placed on March 23, [redacted], for 4 Fiesta Meadow dinner plates and 6 Fiesta Scarlet salad plates, totaling $[redacted].97. While I received the salad plates, the dinner plates were missing. I was informed they were back-ordered and expected to arrive by March 26th, however, they have not been delivered. Despite attempting to contact customer service at 1-[redacted], I experienced difficulties with the automated system and encountered challenges speaking with a representative. As a customer, I value clear communication and the ability to reach a live person for assistance. I kindly request an update on the status of my missing items. Thank you for your attention to this matter. Sincerely, Faye G. P.S. This account is shared by Faye G. and Jamil H. in case of any confusion regarding the recent separate purchase of 3 black dinner plates by Jamil.

Order number BBB[redacted] for six scarlet Fiesta salad plates at $10.99 each and four meadow Fiesta dinner plates at $14.99 each was expected by March 29, [redacted]. The scarlet plates arrived, but the meadow dinner plates did not. Despite receiving an email about a delay, no new delivery date has been given. Please update me at [redacted] or call my house phone at [redacted], as the listed 1-[redacted] number is unhelpful. Being unable to reach customer service is frustrating; I prefer either the meadow plates or a refund. Your prompt attention to this matter is appreciated. Thank you, Faye G.

I am experiencing difficulties with assembling the Studio 3B Mercer Space Saver shelving unit due to incorrect hole placements in part "C - top right frame". The issue arises as the holes are drilled on the inside instead of the outside, making it impossible to attach it to part "D - top post" as instructed. Aligning the holes correctly then hinders the installation of part "F - Metal shelf". The holes on part "C" do not match the instructions, preventing me from completing the assembly. I believe the holes were drilled incorrectly on the wrong side. I am unsure how to proceed - please advise on potential solutions for this issue.

On the 26th of April, [redacted], around 11:00 A.M., I purchased 2 Maybelline Ultra Slim Eyebrow pencils from the "Face Values" website, using my Discover card to pay the $13.84 fee. I selected in-store pickup at the Face Values store on Rt. 3 in Clifton. Following this, I received an email confirming my order with Order #HBP[redacted], stating that my order would be ready in 1 hour. Upon arrival at the store at 2:30 P.M., the manager informed me that he had not received my order. Despite showing him the confirming email, he insisted it did not prove payment or order placement. After requesting him to investigate further, he directed me to contact Customer Service, which was not listed on the website. As the charge was noted to be through Bed, Bath, and Beyond, I am reaching out here. Firstly, I would like to cancel the order and receive a $13.84 credit on my Discover card. Secondly, due to the manager's unhelpful behavior, I do not plan on patronizing Face Values in the near future. Despite being a reputable attorney, I encountered embarrassing treatment and wish to avoid such experiences in the future.

I placed an order on April 30, [redacted], for 5 cans of Similac NeoSure Powder. Though the confirmation stated it would be shipped on May 6, [redacted], I have not received notification of the shipment. This is urgent, as my nephew and his wife in Springfield, OH, cannot locate the formula, and my great nephew needs it desperately. When attempting to access the website, a message about store pickup locations appears, hindering my progress. Despite my attempts to navigate this issue by clicking various options, including the box's close button, I remain unable to proceed. Your assistance in resolving this matter promptly would be greatly appreciated.

My husband and I visited Bed Bath and Beyond in Matthews. After choosing our items, we struggled to find a salesperson. Eventually, one directed us to the checkout, which only accepted cards. We usually pay with cash and sought guidance on the store's cash policy, but no staff helped us. Despite our efforts for over 15 minutes, we received no assistance, leading us to return the items and leave. When we arrived, two employees outside did not respond to my greeting. This marks my second disappointing shopping experience at this store in the last month. I hope the situation improves, but if this is the standard of customer service, it speaks volumes about the store.

Concerned About Depersonalization? As we near the end of the COVID-19 Pandemic, it's evident that Big Box Stores seem to be losing touch with their customers. The increasing reliance on self-checkout and minimal staff assistance raises the question - what do these stores gain in the long run by creating distance with customers? The lack of personable service and knowledgeable staff members can deter potential buyers from making purchases. To thrive, Big Box Stores need to focus on recruiting quality employees, training them effectively, and ensuring they provide exceptional customer service. The key to success lies in having sales associates who can represent the store well, enhancing the customer experience through a friendly demeanor and helpful attitude. Ultimately, investing in hiring and retaining skilled staff members is crucial for attracting and retaining customers, thus driving the growth of Big Box Stores. Bogus

I have two subscriptions, each a small order. As a Beyond+ member, I should receive free standard shipping. However, I've been consistently charged for shipping on each subscription and a larger order. Despite submitting complaints, I've encountered difficulty in doing so. I made an error by selecting "Right Now" shipping for one of the subscriptions and paid the full charge. Although I haven't repeated this mistake, I continue to incur 'Right Now' shipping fees. The latest charge for my subscription was $3.29 plus tax, totaling $9.33. Please issue refunds for these shipping charges. If this occurs again, I will have to cancel all memberships. I have been patient in requesting this correction. Thank you for addressing this matter. I will monitor my bank statements for the refund.