Barclays Customer Service Issues

I need help understanding how to get a letter from Barclays. We were with Barclays for many years but switched to Nationwide in [redacted]. Now, in connection with an ATOL claim for a canceled holiday, we need a letter from Barclays stating the payment made to Pax Travel Ltd from our account. Can anyone guide me on how to obtain this letter from Barclays, as we no longer have access to our old accounts or statements?

I am having trouble closing my accounts. I have contacted customer service multiple times, and even sent a letter to the Leicester office as advised, but I have not received any responses yet. I am unable to close my accounts online or by phone. I am no longer a resident in the UK, so I cannot receive any correspondence there. Additionally, my card has expired, and I have no access to my accounts to transfer my money and close them. For security reasons, I cannot close them over the phone. I would appreciate any assistance or suggestions on how to proceed with closing my four accounts by November.

Good day, On 21.10.22, I purchased shares of Barclays bank on the trading platform trade.legendarymarkets.club.ru. Not being a trader myself, I opted to use the services of professional trader M.R., who promised me profits, naturally for a fee. He advised me to open a partner account with him. We each deposited $15,[redacted] into this account and then he instructed me to buy Barclays bank shares for $27,[redacted]. He later advised me to sell them for a profit of $33,[redacted]. However, the deal did not close. A bank employee called me and offered to buy the shares from me for $29,[redacted] but wanted a 20% commission. I was supposed to deposit an additional $5,[redacted] into my account for this. As the account is a partner one, the trader and I split this by depositing $3,[redacted] each. Subsequently, another bank employee called to say the trader couldn't top up the account, so the money was deducted and the account blocked, insisting I deposit more funds to unblock it. I am unable to deposit any more money. I have already put all my savings and credit funds into the account. Today (26.10.22), the bank debited another $15,[redacted] from the account, and the trader withdrew his $15,[redacted]. The account remains blocked. The bank refuses to resolve the issue, telling me through the broker on the trading platform to continue depositing money to unblock it. Otherwise, at week's end, they will deduct all remaining funds, which is $33,[redacted]. I now understand that if more money is deposited, it will simply vanish. The bank has taken three times more than requested and still won't unblock the account.

I am deeply concerned about the treatment my elderly mother, residing in Spain and with an account in England, has received from Barclays. Despite her efforts to communicate her needs, she has faced a lack of empathy and understanding. Earlier this year, she was informed of the closure of her account and has since struggled to transfer her funds to Spain. Despite sending registered letters and making numerous calls, the issue remains unresolved. Given her age and health concerns, it is crucial to resolve this matter promptly and efficiently. My mother simply seeks the transfer of funds to her Spanish account, a request outlined clearly in her letters. Your assistance in addressing this issue would be greatly appreciated.

Dear Sirs, I am writing in regards to a bank transfer I am expecting from a customer of your bank named FXGRANT INVEST to my account at Intesa San Paolo for €86,[redacted]. FXGRANT INVEST has provided me with proof of the transfer, which I have attached. The first transfer on 28/07/[redacted] appears to be confirmed but with an incorrect BIC code. The second transfer on 15/08/[redacted] also seems to be confirmed, but I have not received it. A reissued transfer on 22/08/[redacted] has also not been received. I kindly request that you verify if the funds have been transferred from FXGRANT INVEST to my account. Please feel free to contact me if you need any additional information. I eagerly await your prompt response. Yours faithfully, Antonio Palma

Hello, Today, I spoke with a Barclays representative over the phone and was informed that my customer account [redacted] has been blocked due to insufficient verification. I would like to know the necessary steps to unlock my account and receive the new credit cards. Curiously, about 14 days ago, I had a conversation with another Barclays staff member who asked several questions, including about my recent transactions, and assured me that my new credit cards would arrive within a week. Thank you for the information and best regards, Irina T.

I recently received a call about an attempt to change the phone number on a Barclays account that I never opened. After reporting it, I found out a credit card with a $12,[redacted] limit was linked to my name, yet I never received it. Concerned someone else may have it, I urgently need assistance. I can be reached at [redacted]. I also received a letter instructing me to call [redacted], but I'm hesitant due to past experiences with scams. Your prompt attention to this matter is greatly appreciated. Thank you. - Carole Rawley

Good morning, I am reaching out to address my ongoing issue with accessing my online account. It has been two weeks since my account was blocked, despite my attempts to resolve it by calling the provided telephone number multiple times. Unfortunately, the support team seems unable to assist me, with conflicting information about the status of the page. I am concerned about making payments and managing my account online. Your help in resolving this matter would be greatly appreciated. Thank you for your attention.

Dear Sirs, I am trying to recover funds invested in an online trader that turned out to be fraudulent. The entity BLOCHKCHAINE TECHNOLOGY has detected these funds and tried to release them, which apparently has been successful. To recover them, I have been informed that it is necessary to pay 15% of the rescued funds to their bank. My question is whether this information is accurate and if the aforementioned entity has the authority to detect and release these funds. Thank you in advance for your assistance.

When I lived in the UK, I opened a bank account with Barclays. I have since moved to the Czech Republic for the past 10 years. Unfortunately, Barclays closed my account without notifying me. I only discovered this when trying to log in to my online banking. Despite numerous attempts to contact them about my remaining funds, I have not received any response. Recently, I spoke to someone on their helpline but they were unhelpful and instructed me to send letters, which have also gone unanswered. A representative mentioned that a letter was sent on March 8th requesting specific documents for account closure, which I never received. It turns out they have my correct address on file. Now, they are asking for details I don't have and documents that I cannot provide based on local law. Their contact email is not functional, and I can only reach a unhelpful help center by phone. I am seeking assistance to transfer my remaining funds to my Czech account.