Barclays Customer Service Issues

I just realized that there are direct debits coming out of my account, even though I canceled them months ago. I am unable to call directly as my phone is not working, and going to the branch with my children is challenging. Kindly cancel these direct debits on your end, and I will contact each company to inform them of the cancellations. I previously canceled them with the company and Barclays. I believe this is unauthorized. Please refund the money under the Direct Debit Indemnity Scheme as I am entitled to a full refund. My direct debits were canceled at the end of December, so any payments taken since then were made in error. Thank you, A. Hodgson.

Dear Customer Service, I am currently in the process of selling my parents' property, and a Caution Notice from [redacted] has surfaced, affecting the sale. My solicitor has requested that this be checked and resolved promptly to proceed with the sale. The property belongs to Mrs. J. Dove (born January 6, [redacted], deceased January 20, [redacted]) and Mr. T. Dove (born April 4, [redacted], deceased September 1, [redacted]) at [redacted] Minster Road, Minster, Isle of Sheppey, Kent ME12 3LL. Your urgent assistance in resolving this issue would be greatly appreciated. Thank you, Toni Findlay (Executor of the Estate)

While in Thailand, I lost my card which led to several issues. After reporting the loss to Barclays and being advised to use Western Union, I encountered difficulties setting it up with their customer service in India. After a lengthy call, I was redirected to John in the UK, who authorized a withdrawal of 250GBP from my account. However, when I visited a Western Union office in Thailand, I was unable to proceed as they don't use account numbers and sort codes in Thailand. I called Barclays again, spending over 55 GBP, only to be told I couldn't use Western Union. The stress of it all landed me in the hospital due to heart problems. Barclays' lack of clarity and assistance has been frustrating, and I may share my experience on social media.

I bought a timeshare from Wyndham in March [redacted], then canceled it as per their policy within the ten-day period. Wyndham reimbursed the amount financed through Barclays in full. I have documentation, including a recent letter from Wyndham confirming the cancellation and no outstanding balance. Despite having a zero balance, the account was sent to collections a year ago without any notice. I haven't received any communication from the collection agency. Representatives at the number on my credit report couldn't identify the company trying to collect. My credit score is now suffering, showing a delinquent balance that was refunded promptly. It's distressing as a single mom with college kids. I need help resolving this issue.

I need to inform Barclays Bank about a peculiar incident. I, Dr. Evanthia Douvara, along with my sister Antonia Douvara, have an inactive account with your institution. In March [redacted], I mailed all required and duly translated documents to claim my funds. On April 18, [redacted], ACS courier delivered an envelope containing the originals alongside an undated letter mentioning the bank had copied the documents and would contact me later. However, the letter lacks our names and address (22 Nik. Plastira St., Zografou, Athens, [redacted], Greece). The letter appears suspicious. What should I do for safety? Thank you. Sincerely, Dr. Evanthia Douvara.

I need to contact Barclays Bank to report a strange event regarding my dormant account. My name is Dr. Evanthia Douvara, and I share the account with my sister, Antonia Douvara. I mailed all necessary documents to the bank at the end of March **** to claim our funds. In April, I received an envelope from ACS courier service containing the original documents and a letter from Barclays Bank, or so I assume. The letter states that the bank made copies and will contact me later but lacks a date, reference number, or our address at Nik. Plastira St. Zografou, Athens, Greece. This seems suspicious. What should I do for safety reasons? Thank you. Kind regards, Dr. Eva

I am in need of the contact information for the executive offices in Delaware, including the CEO's name and his secretary's contact details. If possible, please provide an email address as well. I am encountering an ongoing issue with customer service, and I believe it is crucial for your top executives to be informed. Unfortunately, sharing the details with customer service has not led to a resolution. I strongly feel that the lack of attention to my concerns and the repetitive standard responses are unsatisfactory. As a loyal Barclaycard customer who spends a significant amount annually, I hope that this matter can be addressed promptly to prevent potential loss of my business. Kindly furnish the requested contacts so that my feedback can reach a higher level within the organization. Should it be possible for the corporate vice president of customer service to contact me directly, along with a name, it would be greatly appreciated. Thank you, Victor D. S. [redacted]

I recently received my new Barclays card for my account, but I'm facing trouble activating it through their system. This issue is preventing me from setting up electronic access to my account. I spent 3 hours on hold with customer service today after being redirected there when I couldn't activate the card. Yesterday, I also waited for 2.5 hours to speak to a "relationship representative" without any response, estimate of wait time, or option to leave a callback number. The experience has been frustrating.

I have a case reference number with the financial ombudsman due to an appeal situation. Following the appeal outcome, I have engaged with a litigation professional and a reputable agency. During my initial interaction with Barclays' fraud department, the encounter was documented and witnessed by several individuals. The service from the fraud department staff lacked urgency and professionalism, leaving me on hold for an extended period. This experience resulted in the loss of a £35,[redacted] deposit for a house purchase at the age of 77. I have a signed statement from a professional willing to testify in any legal proceedings, should I choose to pursue that route. The discreet deposit of £[redacted] as compensation into my account is inadequate. I am eager to hear Barclays' response, given my sixty years as a foster.

Dear Administration and Management of Barclays Bank of Ghana, I am writing about a serious issue that requires immediate attention. Despite my repeated requests, I have not received the document containing my account details from the bank. Instead, I have been asked to make a payment to a lawyer, which is unrelated to my initial inquiry. I recently received an email from the lawyer stating that my fund could be canceled, which is concerning given the significant amount of €40,[redacted] that I transferred. As a loyal client, I expect better treatment and simply request the document with my account information, which should be readily available in the bank's system. I urge the bank to address this matter promptly and provide me with the necessary information without any further delays or unnecessary complications. Sincerely, Mr. E. Freitas

Dear all, my account with Barclays was unexpectedly closed due to fraud, resulting in the loss of my savings. Although I have opened a new account, this situation has been distressing and affecting my mental health during my first university term. I would appreciate any guidance on how to address this issue with the bank, and I am curious if it would be feasible to transfer my new account to Barclays after 3-4 months. Any advice or insights would be greatly appreciated. Thank you.

Hello, I am seeking assistance regarding the non-refunded amount of £1,[redacted] transferred to Brundall Auto for a car purchase on October 23, [redacted]. Despite multiple attempts to receive a refund from Mr. Simon Godwin, representing Brundall Auto, I have not been successful. Reasons provided by Mr. Godwin include Covid-19, issues with Barclays Bank, and an allegedly incorrect IBAN, despite it being provided accurately. Options to resolve this include filing a complaint with the Central branch of Barclays Bank or ASF. Tinkoff Bank has also notified me of a non-refund letter sent to your Bank via the SWIFT system, without a response so far. I suspect the delay might be intentional and the funds possibly mishandled. Any guidance on resolving this matter would be appreciated. Thank you, Nikolay

Hello, I am reaching out regarding the refund of £1,[redacted] that I have yet to receive from Brundall Auto for a used car purchase that did not go through. The funds were transferred to them via Barclays Bank on October 23, [redacted]. Despite multiple attempts to get the refund sent back to my Moscow Tinkoff Bank account, Mr. Simon Godwin of Brundall Auto has not returned the money. He has provided various reasons for the delay, including Covid-19, issues with Barclays Bank, and a supposedly incorrect IBAN, which was verified several times. I am considering escalating this matter by filing a complaint with either the Central branch of Barclays Bank or ASF to seek resolution. Tinkoff Bank has informed me that a non-refund letter was sent via SWIFT with no response as of yet. I suspect there may be intentional mishandling of the funds at your Bank. Your assistance in this matter would be greatly appreciated. Thank you, Nikolay

I'm Ruwan Chamara Herath Hitihami Mudiyanselage. Yesterday, while traveling to the university in Wrexham at 2:30 pm, I unfortunately lost my wallet with my Barclays card. Thankfully, my friend found it in his car around 7:00 pm. I had deactivated my debit card earlier, but now that I have the card back, I would like to cancel the replacement card request and reactivate my existing card.

To Whom It May Concern, I am a Barclays business customer and have been since [redacted]. Originally, it was a business partnership account under A/N: [redacted]2 and S/C: 20-45-45 with myself, Nicholas Smith, and Jamie David Lee operating as Three Shires. In March [redacted], Jamie and I visited the Worksop branch on Bridge Street to remove him from the account due to personal reasons. However, no instructions were given at that time to replace him to continue the partnership account. Subsequently, all correspondence, including cards and statements, has been addressed to me only, leading us to believe Jamie was successfully removed. Recently, Jamie's involvement in an IVA has affected my business account access, causing an error when trying to use online banking for essential transactions like staff payments. Despite numerous calls to various numbers, I have not found a resolution. Jamie and I are cooperating to resolve this issue promptly before considering legal action. His IVA advisors have provided a document confirming his disassociation from the account, which I can provide as evidence. I have a potential new partner willing to replace Jamie if necessary. Please urgently assist me in navigating the next steps. Best regards, Nicholas Smith Three Shires [redacted]2/20-45-45 Mobile: [redacted]

Hello, I am looking to get in touch with Barclay Rewards MasterCard Security Department regarding an ongoing issue. Today, 9/1/[redacted], I spent an extensive amount of time on the phone with Ann but the problem persists. On 7/20/21, I reported a fraudulent charge on my card ending in [redacted], related to a moving company that did not show up. Despite updating my address to 5A Montana Drive, Whiting, NJ [redacted], the replacement card ending in [redacted] was sent to my previous address at [redacted] Arlington Avenue, Forked River, NJ [redacted]. I have contacted numerous representatives since then, including Michelle and Amanda, but the problem remains unresolved. I need assistance in restoring my Barclay Rewards MasterCard account. Please reach out to me at [redacted] or via email at [redacted] or [redacted] Thank you, Sandra Russo

I recently received a letter dated August 30, [redacted], regarding a Wyndham Credit Card that was opened using my information. I have tried contacting security twice already to request the account be closed, but they seem busy assisting other customers and are not answering the phone. I urgently need to speak with them. Does anyone have the phone number for Barclays security? I plan to reach out to them tomorrow. Thank you.

I applied for an account through the Wyndham hotel site and was promised an instant decision. However, upon applying, it stated my application was under review. Despite this, they claim they never received my application while still running my credit report, impacting my credit score due to the new inquiry. I have spent significant time contacting Barclay for assistance without success. Even after reaching out on Facebook, they directed me to call customer service, who were unable to assist with my "pending application" that they claim doesn't exist. I am frustrated by the contradictory information and the impact on my credit score without a resolution in sight.

My current credit card is set to be blocked in 2 days as I have a new one being sent to me. The new card is already at my home in Germany while I am still in Mexico for another 4 weeks with the old credit card. I urgently need the credit card, so I kindly request to keep the card active for another 4 weeks. Best regards, Lena K.

I have been waiting for a promised refund since December [redacted]. I was informed that I would receive it by January 25th, but it has not arrived. Despite my efforts to contact customer service, I have encountered repeated excuses. I received letters claiming a refund, but as a former customer, I initially suspected a scam. The process of filling out forms and spending hours on hold has become frustrating. I kindly request assistance in resolving this matter and obtaining information on the status of my refund. Thank you.