Bank of New York Mellon Customer Service Issues

I am facing difficulties cashing a $[redacted].00 Comcast refund check in California. Despite trying local check cashing stores and the Ingo check cashing app, I have been unsuccessful. I prefer not to keep a checking account but am puzzled as to why my check is being considered risky. I am seeking guidance on alternative options to cash the check without opening an account. Comcast is unable to provide an alternate payment method. Any suggestions or solutions would be appreciated as I have encountered similar issues online with these checks. Thank you for any assistance in resolving this matter promptly. - C. Ward

As an HSA Benefit Wallet account holder, I've been struggling to make a payment to a medical provider since November [redacted]. On 8/31/18, I authorized an ETF to my bank account with a supervisor on the line, and was given a confirmation number. However, when I checked on 9/10/18, it was labeled as "failed." Despite many conversations with supervisors, I can't complete any transactions successfully. I've also been denied management fee waivers each time I call. My account balance keeps decreasing even though I repeatedly try to pay the medical provider or myself. I need assistance with this issue.

Our mortgage is with Carrington Mortgage, and Bank of Mellon is the investor. We have been self-employed for 21 years and recently experienced major changes in our business conditions, which affected our ability to make mortgage payments. Despite stabilizing our income and providing proof to Carrington, they claim they don't have permission to modify our loan. Facing foreclosure on our home, where we have lived for 15 years with our children and a family member recovering from a stroke, we are eager to resolve this situation. We are capable of maintaining our mortgage now and have even incurred legal fees in an attempt to keep our home. Please consider modifying our loan to prevent us from losing our house. Our loan number is [redacted].

Our home was lost in foreclosure, despite efforts with Mr. Cooper for a modification. My husband, a discharged Veteran with a traumatic brain injury, and myself dealing with cancer and mobility issues, are struggling. We receive various pensions, but Bank of Mellon wants us out by June 30th, yet finding a rental has been tough. Any help or extension would be appreciated.

My property's mortgage loan was acquired by your company and converted into stocks. I purchased this house in [redacted] and it is currently underwater. The mortgage service was transferred to Carrington on August 16, [redacted]. They denied my loan modification filed on May 09, [redacted]. My property was sold back to your bank (BNYM) for $[redacted],[redacted].00. The remaining principal balance is $[redacted],[redacted].29 with $88,[redacted].71 of equity. I have invested $[redacted],[redacted].00 in upgrades and paid $[redacted],[redacted].00 in mortgage payments in [redacted]. Unfortunately, Carrington Mortgage Services removed my name from the title and initiated an Unlawful Detainer lawsuit. Due to health reasons, my family and I are facing challenges in moving out by the October 15, [redacted] deadline. We urgently need a little extra time to relocate our belongings. Thank you for your understanding.

I need assistance verifying a bank policy. I engaged in an online conversation with an individual who claims to bank with your institution and resides in Soho, NY. He mentioned having funds from an oil rig job deposited into his account, but when he attempted to withdraw it, he was informed that his signature did not match. Consequently, he had to open a new account for $[redacted], which I helped fund, and he received a code. Due to illness, he couldn't visit the bank for weeks. Upon returning, he was informed his account was dormant (possibly for a month) and that he needed to open yet another account. He is asking me for an additional $[redacted] to open a new account and obtain a new code. I am unsure if this aligns with the bank's procedures. When questioned about reactivating the initial account, he claimed the bank insisted on opening a new one. I seek clarity on the bank's standard protocol in such situations. I am concerned I may be a victim of a scam. Thank you for your guidance. - Karen S.

I have an uncashed check from FAIRCHILD CORPORATION, issued by MELLON BANK, N.A. in Pittsburgh, Pennsylvania, on March 27, [redacted]. The check is for the FAIRCHILD FASTENER GROUP RETIREMENT PLAN made out to ALCOA SAVINGS PLAN FBO F.C. at [redacted] W Highlander Ave, La Habra, CA [redacted]. I need to provide evidence and documents. I spent over an hour on the phone with multiple representatives from Mellon Bank. I can be reached at [redacted] or [redacted]

I am looking for the contact information for the Loan Department. In [redacted], my wife had a foreclosure where the auction price exceeded the amount owed, resulting in an overage of approximately $24,[redacted]. Despite this, we have not received the funds from the mortgage-holder, which is your bank. The mortgage servicer, Select Portfolio Services, confirmed they do not have the remaining funds when contacted. Additionally, the attorney who handled the foreclosure has also stated they do not hold the money. Could you please provide me with the appropriate contact information at your company to follow up on this matter?

I am having difficulty finding information on my second mortgage, even after checking with various companies like New Rez, Ditech, Loan Care, and Shellpoint. As a 71-year-old Army veteran with health issues, I am struggling to maintain my property and need to sell it. However, I cannot locate any details about my 10-year-old second mortgage, and I have not received any communication regarding it. While Mellon Bank is listed as the trustee, they are not the servicer. I am seeking assistance in identifying the servicer for my mortgage to move forward with selling my home. Thank you.

URGENT! Hello, my name is EFTHYMIA VAIKOUSI. I sent a wire transfer of 3,[redacted].00 USD from COMMERZBANK in Germany on April 27. Unfortunately, I mistakenly used the SWIFT code of your New York City bank IRVTUS3NXXXY instead of CHASE BANK's. The recipient is STAVROS ADAMANTIOS TSAROUHAS. Please provide me with your email address so I can share the bank statement. Kindly refrain from accepting the transfer and return it to my Commerzbank account. I am unsure of the necessary steps for Bank of New York Mellon to rectify this. Thank you in advance for your assistance!

Hello, I am Kishin Chhabria. My wife, Camael Chhabria, sent money from RBC Bank of Barbados to Axis Bank in Bengaluru, India, using Bank of New York Mellon as the intermediary bank. I forgot to include the ABA number for the wire transfer. Can someone please provide me with the contact information for assistance? My contact number is +1[redacted] and my wife's contact number is +1[redacted]. Thank you.

Hello, I am Kishin Chhabria from Barbados. I am inquiring about a wire transfer made from my wife’s account with RBC Bank of Barbados, under the name Camael Chhabria. We utilized the Bank of New York Mellon as our intermediary bank to transfer funds to Axis Bank in Bengaluru, Karnataka, India. Unfortunately, I forgot to include the ABA number during the transaction. The amount transferred was $[redacted] USD on Tuesday this week. I kindly request assistance in resolving this issue. My contact number in Barbados is +1[redacted], and my wife, Camael Chhabria, can be reached at +1[redacted]. Thank you.

Hello, I am writing to inquire about a recent wire transfer that my wife and I made from RBC bank in Barbados to Axis Bank in Bengaluru, Karnataka, India through Bank of New York Mellon. The transfer amount was $[redacted] USD sent on Tuesday afternoon. Unfortunately, I forgot to include the ABA number in the transfer. I used the SWIFT code IRVTUS3N. Please assist us in tracking down the transfer as this is the first time we have done a wire transfer via phone. Kindly help locate the funds and ensure they reach Axis Bank in Bengaluru, India. Thank you for your attention to this matter. Best, Kishin Chhabria

Good afternoon, I am reaching out in hopes of receiving assistance regarding a wire transfer issue. I sent a wire from Bank of America to Scotiabank in El Salvador, which has now been transitioned to Banco Cuscatlan. Despite the beneficiary being unaware of the change and providing incorrect bank details, the account remains the same with only a different SWIFT code. Your bank, serving as the intermediary, has neither sent nor returned the funds. Bank of America is seeking the funds' return, yet they cannot specify a timeframe without your prompt response. The swift resolution is crucial as the money is intended for a time-sensitive medical procedure for a cancer patient named Gabriel Antonio Garcia. I have been unsuccessful in contacting the appropriate department via phone and sincerely hope for prompt assistance in resolving this matter. Thank you for your attention. Carolina G.

Thank you for contacting us for assistance. I hope to clarify the situation and provide you with the help you need. Recently, I purchased a classic vehicle through an eBay auction and it was stored at Schumacher's warehouse for shipping to Spain. However, the process was halted because the vehicle's title shows a Lien Clause in favor of Long Island Trust Co. According to US Customs, an notarized letter from the bank, indicating the lien's satisfaction, is required for export. Unfortunately, the seller has not been cooperative in resolving this matter. Long Island Trust Co. is no longer in operation, and contacting the Bank of New York has yielded no response. I would appreciate your assistance in obtaining contact information for the Bank of New York department that can issue the necessary notarized letter to release the vehicle for export. This step is crucial as the storage costs at the shipping company are accumulating and exceed the amount paid for the vehicle. Your support in this matter is greatly appreciated.

Hello, I recently made an online transaction with Hellenic Bank to transfer money to a recipient in Russia with Sberbank. The receipt lists your bank as the correspondent bank. The recipient has not received the money yet even though she provided the reference number and receipt at Sberbank. Sberbank could not locate the funds. Upon contacting my bank, they mentioned a possible delay with the correspondent bank, Bank of New York Mellon. I seek information about the transaction and whether the money remains with your bank. I can supply all necessary details. As the funds are not in my bank, I assume they are with your bank as the correspondent. I would greatly appreciate a response. If not, I will need to request a special investigation with my bank. Thank you.

My name is Mary-Catherine McKeon, and on March 24, [redacted], I purchased a money order for Martin McKeon totaling $[redacted].40 USD (check #[redacted]). Our son, Martin McKeon, misplaced the money order until recently. Unfortunately, upon trying to cash it, he was informed that it had expired. When he contacted your company, he was advised that they could only assist the sender. This is a substantial amount, and we are seeking assistance in resolving this issue. Martin was unaware of the time limit on the check. We would greatly appreciate any help in this matter. You can reach me at 1.[redacted] or via email at [redacted] I reside in Komoka, Ontario, Canada.

Hi, I'm a law firm in Turkey representing a client who received a total of [redacted],[redacted] USD from an individual in Australia through a local bank. The client intended to withdraw this money from VAKIF KATILIM BANK A.Ş. in Turkey, with Bank of New York Mellon facilitating the transfer between the two countries' banks. Unfortunately, the funds were returned to Bank of New York Mellon due to exceeding the withdrawal time. According to the swift paper, 50,[redacted] USD was sent on January 26, [redacted], and the remaining 50,[redacted] USD on December 10, [redacted]. We are unsure of the current status of the funds and are seeking clarification on whether the money was returned to the Australian bank or is held by Bank of New York Mellon. We need to contact your company to ascertain the situation regarding our client's funds. We would appreciate your assistance, and I can provide all the necessary documents upon receiving your email.

I submitted my direct deposit form to BNY Mellon on December 27, [redacted]; it was stamped as received by the corporate mail center with reference number [redacted]-23-[redacted]. After receiving a letter on January 5, [redacted], stating my records were updated and no further action was needed, I have been patiently waiting for my direct deposit to start. Despite multiple calls and assurances from representatives that the correct account number was in the system and being processed, I am still receiving checks by mail each month. The most recent representative mentioned emailing their manager to ensure the direct deposit would start but I never received confirmation. Today, on April 1, [redacted], I have been waiting on hold for almost an hour to speak with another representative. It appears there may be an issue on BNY Mellon's end, as I have provided all necessary information. Additional assistance beyond speaking with a representative may be required. I would appreciate a response to address and resolve this ongoing issue. Thank you, Richard H.

Hello, I am Denys Khalabuda, a client of Bank of America with The Bank of New York Mellon as my correspondent bank. I recently encountered issues with a money transfer from my account in Moldova to Bank of America, as it was inexplicably blocked by The Bank of New York Mellon without proper clarification. Unfortunately, my bank in Moldova was unable to assist or provide details on why the transaction was halted, leaving me uncertain about how to proceed or contact the correspondent bank. Details of the transfer: - Sent from Moldova Bank "MAIB" - Amount: [redacted] USD - Transfer Date: 22/06/[redacted] at 09:51 - My Bank of America account: [redacted]35 I am seeking guidance on how to relay this information to The Bank of New York Mellon for resolution, as I am not their direct customer. Any assistance on this matter would be greatly appreciated. Thank you for your support. Denys Khalabuda