Bank of America Customer Service Issues

I would like assistance with a recent credit card transaction made on my cash rewards credit card. I am a college student with a credit limit of $2,[redacted]. I came across a business offer for mentoring services priced at $[redacted] without additional fees. Initially, I hesitated due to this not aligning with my usual spending habits. However, I eventually decided to proceed. Unfortunately, I was charged twice for this transaction without authorization. Upon receiving the service, it was not as advertised, lacking the collaborative mentoring I had anticipated, appearing instead as a do-it-yourself program. I have attempted to contact the merchant to address the unauthorized charges and the misleading advertisement, expressing my dissatisfaction with the services received. Given the circumstances of unauthorized charges and false advertising, I believe it is reasonable to dispute both charges. The merchant advertises a 60-day refund guarantee, but my attempts to contact them have been unsuccessful, and I require assistance in resolving this matter.

Yesterday I received several calls, and I also received one today from the same individuals. They claimed to be from BofA, stating they were from the fraud department and had prevented a $2,[redacted] charge that I did not authorize. Unfortunately, before realizing they were not truly from BofA, they obtained my full card number and expiration date. They did not obtain my cvv code. I urgently need my card deactivated! Despite making three calls to report this issue and seek assistance, I faced long wait times of up to 35 minutes without speaking to anyone. The person who called me identified as Brad Lamar with Employee number LL1810, and the callback number provided was [redacted]. Today, the call appeared as UNKNOWN CALLER. These individuals are engaging in fraudulent activities. Kindly assist me in canceling card number [redacted]....[redacted] immediately and sending me a new card. Thank you.

I have two checking accounts and one savings account with Bank of America. Since opening my accounts, I have experienced ongoing issues, including the removal of services like online banking, frequent account lockouts, and now my debit cards are also locked. I am unable to even access WiFi for deposits. Despite the circumstances, the bank insists I visit a branch in person for verification which has been difficult due to a recent family loss. I am feeling extremely frustrated. I would like to request the closure of all my accounts with Bank of America and transfer the funds to a new account at a different financial institution.

I have experienced repeated online account lockouts and my debit card has been declined due to it being reported as lost or stolen, although I have available funds for my overdue mortgage payments. I am facing account closure and need to transfer my funds to a new account urgently. I am unable to verify using my stolen phone but can verify through email and other phone numbers I have added. Traveling to a branch is not feasible due to personal responsibilities caring for my elderly mother, which is why I rely on online banking.

I received multiple suspicious calls claiming to be from Bank of America regarding unauthorized credit card charges. The caller had an Indian accent and then an American accent, both mentioning charges from Sacramento, CA. Despite checking my accounts and finding no issues, the callers persisted. I refused to provide any information and emphasized there were no valid transactions. I am concerned about these fraudulent calls and believe Bank of America should investigate this matter further.

Dear Bank of America, I am an employee of Italian Bank Intesa Sanpaolo, Dr. Paolo Fumagalli. A customer of yours attempted a withdrawal on September 19th in a Santo Stefano di Camastra (ME) ATM of our branch. They encountered an issue and left [redacted] euros behind, which we found in our Cash Machine. We require your guidance on how to return the money to your customer and verify if their card is functioning correctly. Should you authorize it, we can facilitate a cash return. The customer in question is Mr. Borrelli Mauro, born in Napoli, Italy, on March 3, [redacted]. The card number associated with the transaction is 5[redacted] 5[redacted]. Kind regards, Dr. Paolo Fumagalli Intesa Sanpaolo Spa

I recently experienced an issue with my AAA Travel Advantage Visa credit card as it was transitioned from Bank of America to Comenity Bank. After settling my October statement with Bank of America and mailing my payment to their Wilmington address, Comenity Bank still shows an open balance. Despite contacting Bank of America, AAA, and Comenity Bank, the situation remains unresolved. Bank of America closed the Visa account, and Comenity Bank only filed a report with no further action. As Comenity Bank did not send a physical statement, I am unsure of my options. It appears Bank of America should have forwarded my payment to Comenity Bank in a timely manner.

This morning, I visited Bank of America intending to withdraw $[redacted] from my Direct Express card linked to my social security account. Unfortunately, the ATM was malfunctioning. When I approached the teller, they input the wrong PIN initially, but after correcting it, I was asked to wait. Shortly after, I was directed back to the ATM, where it displayed insufficient funds. After contacting customer service, my funds were deducted from my card without receiving any cash. Despite Social Security confirming the deposit, Bank of America could not provide an explanation. I seek assistance with this issue to cover my bills. This occurred at the branch located on Myrtle Avenue and Washington Ave in Brooklyn, New York. Your help is greatly appreciated.

I am filing a claim regarding a Zelle transfer of $3,[redacted] between my savings and checking accounts on October 20, [redacted]. Despite being a customer since [redacted], I am distraught that this could happen to me. The Zelle number is not even in my contacts. Waking up to find only $0.07 in my account is distressing. I urgently need my money returned, as calling customer service has left me waiting for hours. It is a painful situation. If the bank cannot protect people's funds, who can? I contacted the phone company, but they mentioned it is a bank issue and cannot assist further. What should I do now? Am I simply supposed to lose my money? Please, I require your assistance.

I am having difficulty withdrawing cash using the new debit card provided by the bank. The email received does not contain the necessary information such as the expiration date or CCV code to activate the card. After a lengthy phone call, I was misinformed that I could withdraw cash using the digital wallet without the card details. This has caused frustration as I am disabled and unable to travel easily. Despite not wanting my debit card canceled due to low gas in my car, I am now facing this inconvenience. I plan to visit a Bank of America branch to address the issue and speak with the branch manager to ensure this situation is documented and resolved. The email received from the bank only contained generic information about online banking and the mobile app, not addressing my specific problem. This experience has been frustrating and I hope to get it resolved soon.

Dear support team, I have been a loyal customer of Bank of America for over 20 years, but I recently experienced a setback. I mistakenly sent a wire transfer from my Societe Generale account to the wrong recipients at Bank of America. Consequently, the transfer was returned, and I was charged [redacted] Euros in fees by Societe Generale, which they attribute to the entire process between SG and BoA. I would appreciate any assistance in obtaining a refund for these charges. Below are the details of the transaction: Best regards, Erico Dolce

My wife received a call on her cellphone from a person claiming to be from the BofA fraud department, looking for me specifically. The caller asked me to return their call at [redacted] regarding a possible fraudulent transaction. They provided a transaction number: A [redacted]. When I called back, a person named Samantha assisted me and mentioned a suspicious credit card application related to Royal Caribbean Cruise Line. Since I have no affiliation with BofA, I was cautious when asked for my personal information to verify my identity. Samantha recommended contacting Bank of America directly for the fraud department's phone number to ensure the legitimacy of the call. I am seeking confirmation if [redacted] is indeed associated with BofA's fraud department. Thank you.

I received a call from the Bank of America fraud team on my wife's phone, asking for me. They requested me to call back at [redacted] and reference transaction A[redacted]. Upon calling, Samantha inquired about a credit card request I did not make and mentioned Royal Caribbean cruise line. When asked for my DOB and SSAN for identity verification, I hesitated as I was unsure of the caller's authenticity. Samantha advised me to confirm the validity of the number by contacting Bank of America before calling back. Can anyone verify if [redacted] is indeed the Bank of America fraud office's number? Thank you.

I deposited a check from On Point Credit Union into my Bank of America account, but the funds never appeared. My husband raised this issue with the Bank of America branch in Gresham, Oregon on my behalf while I was abroad. The supervisor promised to get back to him within 3 days, but we have not heard anything for several weeks. Now that I am back, I need this matter resolved promptly. The deposit was made to my Bank of America account, and the check from OnPoint Credit Union should have already cleared. Please reach out to me today. Thank you. Sharon J. [redacted]

Upon reviewing my recent Checking account statement, I noticed an unauthorized charge that I need to dispute. I ended my contract with Greatcall or Lively cell phone service in September [redacted], and I have proof of paying my final bill in full. The charge of $95 on 11/23/[redacted] was made long after the account was closed, and I never authorized direct charges from my checking account. I normally paid through my Bill pay account exclusively. I request an investigation into this matter and a refund of the charged amount. When I tried to reach out to Greatcall, they informed me that my account was closed. I can provide supporting documentation if needed.

Dear Sir, I am an Italian client of Bank of America. A few years ago, I opened an account at a Bank of America branch in Hoboken, NJ while teaching in the United States. My account number is [redacted]87. Due to a recent login mode change, I am unable to access my account as I no longer have access to the Authorization Code on my old Italian phone number associated with my former work. My current phone number is +39 [redacted]. I kindly request to receive the Authorization Code via email at [redacted] Thank you for your assistance. Giuseppe Z.

I believe there may be internal theft at the bank due to various suspicious activities. My password is being changed without my permission, I am not receiving bank statements, and money is being withdrawn from my account without any corresponding transactions. As a result, my house payment was rejected this month due to over $[redacted].00 missing from my account. I am unsure how to address this ongoing problem and would appreciate any advice on how to resolve it permanently. Thank you.

I am Gerardo Farese Meyer, a notary, representing Carla I. Ponzoni. Carla asked me to send money to her friend's account, Christian Kuzatko, who provided a Plife trust account number. I sent two amounts: $[redacted],[redacted] on 23/04/[redacted] and $45,[redacted] on 3/05/[redacted]. However, I have not received any proof of delivery for either transaction. When questioned, Mr. Kuzatko refused to provide any proof of delivery and mentioned that his Plife trust account is in euros, not USD, causing a loss of over 22,[redacted] euros during the transaction from Uruguay to the account. Additionally, Mr. Kuzatko informed Carla that one of the deposits was blocked by Bank of America due to unknown money origin. I am requesting Bank of America to provide a secure email address where I can send a certificate to verify the money's source. Thank you for your cooperation. Best regards, Gerardo Farese Meyer.

I recently opened a new checking account to set up autopay for my BOA credit cards. I was supposed to receive two small test deposits to verify my checking account. On Nov 17, I only received one test deposit of 73 cents instead of the expected two. I have contacted customer service multiple times, but they have not been able to help me resolve the issue. I am disappointed by the lack of understanding and assistance from BOA regarding this matter. I have been a loyal BOA customer for years, and I expected better service.

I am having trouble accessing my Bank of America account. I forgot my password and cannot reset it since my phone is not working to receive the text message. The bank does not offer a text chat option, so I downloaded the Bank of America authenticator app. However, it requires an app serial ID and activation code, which I cannot find when trying to log in through my browser. I have been unable to reach customer service for assistance.