Bank of America Customer Service Issues

An immigration organization is in possession of my funds and has advised me that it will be held in trust. I have been instructed to have a representative from my bank contact the Helping Hands Schizophrenia team at the organization for details regarding my reimbursement and property address discussions. The Schizophrenia team is not part of any scientific therapy program. As a U.S. citizen, I have never been arrested and completed my education in [redacted]. However, my social security and HHS profile appears to have expired, which impacts my ability to access benefits. I urgently need a call back to address the situation. My name is Mildred Garcia, and I was given a reference number of SS 3541DHS [redacted]. I need assistance in obtaining my documentation related to my epilepsy and other impairments for medical treatment. I seek clarity on my situation as my disability benefits and Medicare seem to be affected.

I suspect a scam when an individual requested my bank statement to assist in registering me for buying cryptocurrency. Upon declining, she tried to withdraw $5,[redacted], claiming it was for registration purposes. She then instructed me to wire $6,[redacted] to Yanjun Trading at an East Bank in Pasadena, CA, and ask to label it as a personal expense like family support. This all occurred on April 13, [redacted]. On April 16, I noticed the $6,[redacted] hadn't been deposited or shown in Bitcoin, with her response being a delay due to the weekend. I request the wire transfer to be canceled. I have $13,[redacted] in my Bitcoin account and seek guidance on transferring it to a Bitcoin wallet with a password only known to me.

Subject: Assistance Needed with Account Setup Hello, I recently became a customer, but I have not received my card in the mail. Unfortunately, I am unable to set up my online account because it requests account details that I don't have yet. When trying to make a payment over the phone, I am unable to reach a live operator without providing my account number, which I don't possess. I'm only able to provide the last four digits of the card or account number from the email. I can verify my identity with my SSI #, but that option is not available with the automated system. I would appreciate it if someone could assist me with making a payment or provide a number where I could speak with a live operator directly. Thank you, MG

Dear recipient, We are pleased to inform you that your claim process for the VIBER Ballot Promotion Team has been successfully finalized. Your prize, a VISA CARD worth USD [redacted],[redacted].00 (Six Hundred Thousand United States Dollars), has been transferred to our partnering Bank in Turkey. Kindly reach out to the bank promptly to facilitate the transfer of your winnings. To expedite the payment process, please contact the bank via email and don't forget to mention your approval number for swift assistance. Your approval number is *NO:VIB-[redacted]. For your convenience, your winning certificate is attached to this message. Contact the bank at [redacted] for further instructions. Congratulations once again!

I have noticed unauthorized withdrawals from my BOA checking account. There are multiple transactions from "Soda Snack Vending" for $5.00 each (total of x3). Additionally, there is a charge of $[redacted].00 and a separate $1.00 charge under "PIXP200201" which I initially thought was related to a free trial for an international phone card I authorized via BOA text message. However, I did not authorize the subsequent $[redacted].00 charge from the same source. These transactions appeared after visiting a local 'Ross' store on Sunday. Please contact me urgently to address this issue and place a block on any suspicious transactions, including the ones mentioned. I am eager to connect with one of your agents soon, as this situation has caused me a great deal of stress, as I have never experienced anything like this before.

My name is A. D. Varvatsis, originally from Athens, Greece. I resided in the US from [redacted] to [redacted] and returned to Athens. In [redacted], I opened a checking account with BoA, which I still use. My account's routing number is [redacted]61, and the checking account number is 04[redacted]1. I also have a social security number, which is [redacted]-76-[redacted]. Within my BoA online profile, I am provided with ten spaces for phone numbers; however, this is problematic as incoming calls go to the US. I require fifteen spaces to include the country code [redacted] for Greece. Whenever I transfer funds from my BoA account to my Greek Bank account, BoA sends a verification code to my cell phone, causing an issue as I am unable to receive calls. As a solution, I entered a friend's phone number in Corona del Mar, California, to receive and relay the code, but I would prefer not to inconvenience anyone. Could you please extend the phone number field to accommodate fifteen spaces? Warm regards, A.D. Varvatsis

I had a BOA credit card and experienced fraud resulting in several late payments in 2[redacted]. I provided police reports and was told by BOA they would assist me. Despite assurances, the late payments have not been removed from my credit reports. I have made numerous attempts to rectify this with calls and letters but to no avail. I have maintained on-time payments since [redacted], have a credit score of [redacted], and need funding for my business. However, I am struggling to get approved due to the unresolved late payments. Can someone please assist me in resolving this issue?

Hello, My name is Sarina Nicole Davis. I was born on March 9, [redacted]. My social security number is [redacted]-41-[redacted], and my ID number is T61-10-[redacted]. I reside at [redacted] My. Torrey Rd., Lyndhurst, VA [redacted]. I have noticed my name on recent statements addressed to my boyfriend, Algenon Carlton Hoffman 3rd, born on November 13, [redacted], with social security number [redacted]-53-[redacted]. I want to clarify why my name is associated with his accounts as I have not authorized him to use my information. I consulted a customer service representative who advised me to contact the fraud department to address this issue. On the statements, I am listed as POD, and I am uncertain about its implications. I am seeking clarity to ensure I am not accountable for any unauthorized activities. Thank you for your attention to this matter. If needed, I can be reached at [redacted].

I recently received a suspicious email claiming to be from Bank of America with the subject line "Your online account has been temporarily locked." The email came from [redacted] and mentioned my account ending in [redacted]. It explained that a database upgrade took place on Sunday, May 8, [redacted], and instructed me to update my contact information to prevent any service disruptions related to bills or transfers. The email included a link to click on to supposedly recover my account, but I find this request dubious. It also mentioned establishing authentication with an email provider (Yahoo-Aol) in the second step. Be cautious about clicking on unknown links and sharing personal details.

In [redacted], I opened a BOA account but didn't use it after the first month because I never received the physical credit card. I solely relied on the online banking app during that initial period. Recently, I discovered an unexpected balance of $23 on my credit report linked to this account. I now want to access the account to settle the balance and possibly close it. Unfortunately, I lack detailed information about this account apart from the last 4 digits, my SSN, and the email associated with it.

I have been a Bank of America customer for almost five years and have often incurred overdraft fees of $35 along with other bank charges. Despite this, I have consistently paid these fees from my disability check each month without fail. I believe the bank profits from customers like me in this manner. I am kindly requesting a refund for all the overdrafts and fees as I am disabled and rely on this money to cover my bills. I have always honored my payments and feel that I deserve a better credit record from Bank of America for my loyalty. I hope they will consider refunding my fees and improving my payment history report.

I am seeking advice on how to submit a written complaint to a senior member of the BOA staff. I have been a member of BOA since [redacted], originally with Barnett Bank of FL. Recently, I assisted a foreign exchange student in opening BOA checking, credit, and debit accounts at my local branch. However, the experience was disappointing due to inaccurate information, unkept promises, and a delay in accessing funds she transferred from a Federal Credit Union by cashier's check. Despite delivering a complaint letter to the manager, which I admit was critical in tone, there has been no resolution. The manager's attitude came across as dismissive. I previously recommended BOA to the student for her move to Maryland, but now I am considering switching to another bank like USAA with my wife.

On 5/13/22, while visiting Falls Church, VA, our battery died, so a technician from SQ Tire and Battery Solution assisted us, and we paid using our BOA debit card. Upon returning home to Pittsburgh, I checked our account on 5/18/22 and noticed an unauthorized charge of $[redacted].00 from SQ Tire and Battery Solution. After contacting BOA, I was advised to resolve the matter with the merchant. Despite leaving a message for SQ Tire and Battery Solution and involving the police, the issue remains unresolved. Following a visit to a BOA branch and contacting the fraud department, we are still seeking the return of $[redacted].00 to our account promptly to cover our expenses. We are willing to cooperate in any way necessary with SQ Tire and Battery to rectify this situation.

I am reaching out as Ronald Tanner regarding an incident involving the police visiting my home on May 20th after Bank of America reported possible unusual activity in my accounts. Despite speaking to the bank manager, Cindy at the Orlando FL branch, I am still unclear on the reason behind this. It seems routine for the bank to involve the police in such cases without notifying the customer first. I am puzzled about how this unfolded and if someone prompted the bank to involve law enforcement. I am seeking clarity and disclosure from BofA on the matter. The officer involved is Greg Matthews, and the case number is #2[redacted]6. Grateful for any guidance on how to move forward. Maria Arroyave

I forgot my login information and need assistance from a bank staff member to recover it. On May 31, [redacted], Bank of America allowed an unknown individual to withdraw $[redacted] from my account over three days in June [redacted]. Despite multiple complaints to the CFPB and the FTC, this issue remains unresolved. The unauthorized transactions were made through the ZELLE app. Please be cautious as Bank of America has not been helpful in these situations and informed me that wire transfers are not protected by the FDIC. It's important to be aware of the risks involved when using these services.

I would like to open a new account with direct deposit. I have had multiple issues with my current bank, including disputed transactions that were not resolved. As a disabled Gulf War Veteran who receives direct deposit on the third of every month, I have decided to switch to a new bank and have chosen yours after some research. My main question is, can I open an account and set up direct deposit with Social Security to receive my checks in the new account? Due to my disability and lack of a driver's license, I rely on phone communication for most things. I hope to avoid unnecessary fees like overdraft charges that I did not make. I have difficulty managing emails due to my mental health, so I prefer text or phone contact. My number is [redacted], I live in Levittown, PA [redacted], close to one of your branches. Thank you.

My recently opened online account has been locked due to verification issues. I have the necessary identification but cannot easily visit a local branch due to my disability. Is there an alternative way I can verify my identity, such as uploading or emailing copies of my ID and credit/debit card to Bank of America? I have been attempting to regain access to my account for a few months now, and I am concerned about it being permanently closed, as I rely on it for savings and emergencies. Please reach out to me with any possible solutions to resolve this matter. My name is Ann S. and you can contact me at [redacted] or [redacted]. Thank you.

Dear Kazacek Leonid, Thank you for your response. In regards to your email, I would like to confirm that the account opening fee cannot be deducted from your donated amount, as your donation has been approved for immediate transfer. You will be able to withdraw the €1,[redacted].00 after 24 hours of opening the account. Rest assured, once your fee is confirmed, our bank will promptly begin processing your transaction. If you agree to make the payment, please contact me for further details. Thank you for sharing your experience. As an individual from Germany receiving a donation from someone in the USA, this process is standard for our bank. Best regards, Kazacek Leonid

After moving to Canada in April 23, [redacted], I closed my account with a remaining balance. I requested a check for the remaining money but never received it. To ensure they closed my accounts, they asked me to cut my cards and provide an address for the check. Unfortunately, I misplaced the full card number, having only fragments from previous transactions. I am prepared to offer my personal details if necessary to resolve this issue. I aim to contact them to understand why the check was not sent and request a replacement if required. Thank you for your assistance!

I have a Bank of America travel rewards credit card. Since I often travel internationally and spend most of my time in England, I have tried to make two international calls in the past week to address this matter. Despite my efforts, my charges keep getting declined, including a recent £65 train ticket. Contacting customer service requires a 30-minute hold and another 30 minutes on the phone with a representative, yet the problem remains unresolved. When trying to input my British phone number into my profile for a call back, the system only accepts US numbers, which is not suitable for international travelers like myself who have travel reward cards. If I continue to experience issues using this card while abroad, I will need to close my account.