Bank of America Customer Service Issues

I am extremely upset about my recent experience with the bank. On 09/07/[redacted], I deposited a check from my title company for $19,[redacted].95 for the sale of my home. I was informed by the teller that the funds would be available on 09/10/[redacted]. However, I later found out that the funds would not be accessible until 09/18/[redacted], 11 days later. The next day, I deposited a check for $10,[redacted] from the attorney's office, believing it would be available the following day, only to find out once again that it would not be accessible until 09/18/[redacted]. Additionally, a $[redacted] check I wrote bounced because the bank decided it was too risky. Despite speaking to Jessica and Gina in the risk department, the funds were still not released. Due to this poor service, I am considering selling all my Bank of America stock and sharing my negative experience with others. The bank should feel ashamed of this situation.

My uncle had a Mastercard with you that ends in [redacted], and his user ID is [redacted] Unfortunately, he passed away on Sept 4, and we are unable to access his account to make the payment due on 9/16. We can access his email, where we saw a statement showing an amount due of $6.34. My mother, the executor of his estate, has difficulty hearing. We are unsure how to gain access without his laptop password, so if we do access his account, it will be from an unfamiliar computer. We prefer not to cancel the Mastercard immediately due to potential automatic payments. We can pay the $6.34 from his checking account, but we need details about the charge and any additional charges since the last statement. Could you please advise us on the necessary steps to resolve this situation?

I received two checks from Melanie Ann Kalbaugh, one for $[redacted] and the other for $[redacted]. Unfortunately, both checks bounced, causing overdrafts in my checking account. The second check's details are still pending. The checks were made payable to me, Sandra Granger. Melanie mentioned that her bank is investigating fraud, but I am doubtful. I need clarification on whether her account is overdrawn due to fraud. If it indeed is a fraud, I would like to know the necessary steps and timeline for filing hot checks against her.

As a small business owner, I have been facing increasing difficulties depositing my personal and business checks through ATMs recently. I make my payroll deposits every Thursday without fail, a routine I have upheld for the past 6 years since starting my business. Last week, I had to attempt deposits at 3 different ATMs before succeeding. Today, it took me 2 ATMs with a Customer Service Representative on the line for assistance. Despite a 20-minute wait at the ATM with the CSR trying to get help, I had to go into the bank. Upon explaining the situation to a bank employee, all I was told was to use the tellers. Inside, I found out that not just one but several ATMs were having issues. This inconsistency and the frustrating experience of having valid checks rejected while others were accepted has made me question the reliability of BOA's services. It's disappointing that after accepting checks from certain customers for years, suddenly the ATM flagged them as invalid. I hope they resolve these recurring problems soon.

Nearly two weeks ago, $[redacted] was withdrawn from my checking account. Bank of America assured me on Monday that the refund would be credited within 48 hours, expected by Wednesday at 3:30PM, but I have yet to see the money returned. Despite reaching out to the bank representative I was working with, the funds haven't reappeared as promised. Unfortunately, I haven't been successful in contacting my branch today, possibly due to staffing issues. With pending bills to settle, I urgently require the missing sum. Kindly, I'm requesting a callback at [redacted].

I am a customer of the Bank of America branch at Wall Street in Norwalk, CT. On Saturday morning, I tried to withdraw $10 for shopping but had a negative experience with the staff. The employees were rude and disrespectful, making me feel unwelcome and mistreated. Despite my attempts to resolve the issue, the situation escalated, and I felt targeted and discriminated against. If this behavior continues, I will consider taking legal action and have proof of the mistreatment. I am disappointed by the lack of professionalism and respect shown by the bank's staff, and I hope for better treatment in the future. I am also interested in the training program for mergers and acquisitions of small businesses with Merryl Lynch and would like more information on it. Thank you, and I hope for a better customer experience in the future.

Good afternoon, My wife and I are from Venezuela and live there. We have been clients of AMERANT BANK since January 8, [redacted], through a savings account. Today, we want to inquire about BANK OF AMERICA's procedure for remotely opening a "Checking Account" for our Small Business to handle our income and expenses. We are making this request as we have important business operations with Microsoft Corp. as business partners and distributors for over 17 years. We provide IT services to clients in our region, receive payments, and in turn pay Microsoft for services and licenses acquired. Due to this, we need to open a checking account for these commercial transactions. It would be wonderful if we could open it with your "Business Fundamentals® Checking" option under our company name "Virtual Office Group C.A.," which is equally owned by my wife and myself. We hope that our physical presence in the USA is not required for the account registration process due to the urgency of our operations and the difficulties in Venezuela related to obtaining American visas and passports promptly. Thank you in advance for your attention and response. LC & BL

I am Kathleen Boyd from 63 Glencliff Rd, Roslindale, MA [redacted]. I recently sent my mortgage payment check to USBank Mortgage, but it was cashed at Bank of America instead. Despite several attempts, I couldn't reach anyone at my local bank branch, Tremont Credit Union, or USBank to resolve this issue. I received a delinquency notice, causing a lot of confusion and stress. I am frustrated and considering seeking help from Solve It Seven News Channel in Boston. My contact details are [redacted] and boydemk@[redacted]. Thank you.

To whom it may concern, I am writing to address a pressing financial matter. My salary, funded by a Dutch grant for my research as a visiting professor, has been delayed. As a result, I have received a notice of eviction from my landlord due to unpaid rent of $2,[redacted], which is due by September 26, [redacted]. My monthly rent is $[redacted]. Although I am expecting to receive $8,[redacted] from the grant around October 4, [redacted], I urgently need to increase the limit on my credit card to $5,[redacted] for immediate payment and would like to arrange a repayment plan once my salary is deposited. I kindly request for an email address where I can send necessary documents for your review. This includes a copy of the grant specifying the salary amount and grant duration, correspondence with the grant leader, as well as evidence of my job applications as a federal biologist. Your prompt assistance in this matter is greatly appreciated. Sincerely, Else F. PhD Biology

I recently got a new card with BoA, and for the past two months, whenever I try to make a payment online, it says there's an issue with the account status. After multiple calls to BoA's customer service, they assured me the problem was fixed, but I'm still unable to make online payments or set up automatic payments. I end up having to make payments over the phone. Surprisingly, my old card linked to the same account works just fine. I find it frustrating dealing with this ongoing issue, and it seems like BoA may not be interested in receiving my payments. If this persists, I might consider keeping a log of my failed attempts and take legal action if I face late fees due to their web services' unreliability.

We have had a checking account with Bank of America ending in [redacted] since February [redacted]. In July [redacted], one of the co-signers on the account signed an employment contract with AZ Web Inc. as a Finance Clerk. The employer started transferring funds to our account for purchasing Bit Coins by designated buyers. These funds were withdrawn through cheques for this purpose. However, the funds transferee bank claimed that the funds transferred to our account for Bit Coins were fraudulently taken from their account and reported the transaction as Unauthorized/Fraud. Consequently, BOA has frozen our account due to a liability of $38,[redacted].56. We believe we are victims of fraud and are submitting a copy of the Employment Contract and an activity summary for your review. This account was crucial for our family's finances, supporting our rent, insurance, utilities, and daily expenses. We feel cheated and have lost hard-earned money, and we urge you to restore our account to its previous balance to alleviate our financial strain. We are willing to collaborate with the bank to protect its interests. Please consider our situation carefully.

I received Bank of America checks from Keon R. Brady, who instructed me to deposit $9,[redacted] into my Caro Federal Credit Union account. Brady's contact was regarding a personal assistant position at U-Fab. Upon researching the company's address, I discovered the phone number was disconnected. When attempting to contact Brady, the message indicated it was a message address. I expressed my concerns about possible money laundering to him. I visited the Bank of America branch on Knox Abbot Drive in Cayce, SC, where the branch manager informed me that the checks were obtained with another customer's account number and my name added as the depositor. Brady, using the name "Kevin R. Brady," has tried to call me, but I declined the calls. During our conversation, I mentioned his African accent and previous fraudulent activities linked to Africa. He claimed his company was based in Texas. I do not have the checks anymore to provide routing and account numbers. With a background in financial services, I am familiar with spotting money laundering. This situation is alarming, and I am eager to address this matter urgently.

I lost my job due to an unexpected throat surgery, forcing me to resign without medical leave. I overlooked my annual fee for Planet Fitness, resulting in a negative account balance and a late fee. It's urgent to have the late fee waived as I need to borrow money to cover the deficit. I would be grateful for any assistance provided.

I need to report a fraud on my credit card. On August 3, [redacted], while in Europe, a charge of $[redacted].11 appeared from GOLER FINE IMPORTED SHOES in Santa Fe. I am unfamiliar with this establishment and suspect it to be fraudulent. I live in Mexico City and have been unable to reach my card issuer as the contact numbers are inaccessible. Currently, I owe $[redacted] due to this charge. I need assistance promptly as no one is responding to my inquiries. This platform seems to be the only way to get in touch with you. Please contact me at your earliest convenience.

I bank with Wells Fargo and attempted to withdraw $[redacted] from a Bank of America ATM near my house. Despite completing the transaction, the money wasn't dispensed, but the fees were deducted from my account. After informing my roommate, I called customer service, filed a dispute, and was given a provisional credit. However, on September 9th, I noticed the $[redacted] deduction again, and when inquired, I was informed that the computer showed the withdrawal. Surprisingly, they mentioned there was no video tape of the transaction, despite my initial request to review the footage. It's frustrating as ATMs usually have surveillance for security. I feel helpless against the machine's error with no visual proof to support my claim.

I am a Wells Fargo customer, but one night I used a Bank of America ATM to withdraw $[redacted]. Although the transaction appeared to go through on their system, I did not receive the money. The next morning, I noticed that the $[redacted] was not deducted from my Wells Fargo account. I contacted Wells Fargo immediately, explained the situation, and asked them to check the video footage. They assured me they would investigate and issued a provisional credit. Recently, on September 9th, the $[redacted] was taken back from my account. I called Wells Fargo, and they mentioned that the money was withdrawn because the computer confirmed the funds were dispersed. I inquired about the video footage, but they stated there was none available. I plan to reach out to Bank of America to inquire about any potential video evidence from that night. It seems odd to me that there is no video footage, especially considering that ATM robberies are typically captured on tape. Given the recent data breach messages from Experian, in which millions of social security numbers were exposed, it's troubling to think that computers are infallible.

I applied for a credit card in July and it was approved, but I never received the card. Despite my attempts, it has been impossible to reach your bank for assistance. I need an activation code to proceed, but without the physical card, I feel stuck in a frustrating loop. The last 4 digits of the card are [redacted]. My name is Kathleen G. Frank, residing at [redacted] Park Avenue, New York, NY [redacted]. You can reach me at [redacted] or [redacted]. Please provide guidance on what steps to take, even if it means cancelling the account. Your prompt assistance is greatly appreciated.

After returning home from the hospital following a procedure, my daughter interfered with my account by cancelling numerous charges after I declined to lend her money. Bank of America insisted I visit a branch even after completing all their security steps and setting up special access codes. Despite paying off my balance regularly, they cancelled my credit card and froze my debit card due to suspected fraudulent activity. At 77 years old, I find dealing with these issues concerning. I permitted my lady friend to shop because she has been assisting me during my recovery. I urgently need access to my account restored. I possess all necessary security information, from public questions to my driver's license. Please assist me in regaining control of my Bank of America account, which is associated with my email at [redacted]

There is a hold on my account regarding a check my wife deposited from People’s to Bank of America. The check was deposited last night around 12:15 am via ATM. The funds are being held for 10 days, impacting our ability to pay our mortgage due tomorrow. We are concerned about potential overdraft if the check doesn't clear on time, especially since it is a local check. Can the hold period be shortened? -David Gregg

Hi, I'm seeking advice regarding my cousin's recent experience with Bank of America. A check was deposited into their account on October 3 and was available for six days. However, on the 8th day, the money was deducted from their account due to insufficient funds in the check. I contacted the bank, but the explanation provided was vague. I'm puzzled as to why there was a delay of six days before the funds were withdrawn. Can someone clarify why this process took so long? Moreover, what are the implications if my cousin spent the funds when the check was still showing as available in the account?