Avast Customer Service Issues

I recently purchased the Avast Full Upgraded Mobile Security system on 01/15/[redacted] for $19.40 using my BBVA bank card ending in [redacted]. The card is under the name Lynn A Levey MD, PhD. My practice name is Psyched. Please upgrade my services as I am still receiving advertisements and prompts to update, despite paying for the advanced package. Contact me if you need more details. My email is [redacted] I go by Lynn Li S.W. Levey MBChB, PhD, a Forensic Psychiatrist. Even though I am currently working as an Emergency Medicine Physician in the US, I hope to enjoy the full benefits of your services without any issues. Avast's ability to prevent background apps is impressive, but I wish to have the complete service I paid for. I aim to avoid encountering the same problems I faced with other VPN providers, where upgraded services would not stay active. Looking forward to a positive experience with Avast.

I recently canceled Malware Bytes because I had issues with scheduled scans running at the wrong time. Initially, Avast worked fast during the trial period, but after I paid for a year's service bundle, it slowed down considerably, taking 8-10 minutes to open the internet. A barrage of notifications has been popping up, and I unintentionally unchecked a box for anti-tracking which removed me from the bundled plan. My husband and I, both dealing with health issues, rely on our computer for various tasks like bill payments and emails. I purchased Avast Ultimate on December 30, [redacted], with order number [redacted]0. I want to remain on this plan but am facing confusion due to the notifications. I originally used [redacted] but have now switched to the Gmail address provided below. Your assistance is greatly appreciated.

Good morning, I have two Avast accounts, one personal and one for my wife, both paid with the same credit card under my name. I keep receiving notifications of failed payments due to insufficient funds on the card. I have checked both accounts and their subscriptions, apart from the ones I am currently using, which are two active subscriptions for 10 devices each (one premium and the other CleanUp) under my account with the email [redacted] The other subscriptions have been canceled, including those under my wife's account. Therefore, there shouldn't be any further charges. I am unsure why this issue persists and would appreciate if you could contact me at [redacted] to resolve the situation. I look forward to hearing from you. Thank you, Claudio Chinaglia

I noticed a charge on my Mastercard from DRI Avast for $64.94 for software from avast.com without my authorization. The charge appeared on May 5, [redacted]. I am requesting Avast to refund my money and cease any further contact with me. This situation has been very frustrating, particularly as they seem to be targeting senior citizens relying on social security. I have reported this to the Federal Fraud department and am prepared to escalate this matter if the refund is not processed promptly. I will not rest until I get my money back.

I received my AmEx statement on May 14th, [redacted], and noticed a charge of $99.17 by DRI*Avast Software on April 12th, [redacted]. I was surprised by this charge since I never ordered or have any interest in the product "Breachguard" that was added to my computer without my knowledge. The price discrepancy between the advertised cost and the charged amount is concerning. I have already informed AmEx that this charge is unauthorized and have requested its removal from my account. I expect full cooperation from your end in resolving this matter promptly. The Breachguard product has not been activated or installed by me and if possible, I request its removal from my computer. Thank you.

I own Avast Premium Security, Driver Update, Cleanup, and Anti-Track Premium. This morning, July15th, Avast Anti-Track blocked my computer access. After uninstalling Anti-Track, my access was restored. I started the Anti-Track free trial on January 8th, but I don't recall this. Yesterday, July 14th, I purchased the Driver Update program, unsure if it caused issues. Since installing these Avast programs, my computer is slower to start up. I am unsure if this is normal. I am requesting a partial refund for the Avast Anti-Track program, which prevented access to other programs on my computer.

Regarding your concerns about the security of your Internet Explorer website, I have been a customer of your services for over a year. Last April, you successfully processed the annual fee from my Visa account for this year. I rely solely on Internet Explorer for my online tasks. However, today, after I saw your presence on my screen, my Internet Explorer websites all displayed an alarming message stating, "problem with website security system." Being 86 years old, spending about 12 hours daily on my broadband computer, and having limited computer skills, this situation is extremely distressing. I kindly request confirmation that you are providing maintenance for my Internet Explorer through Avast AntiTrack Premium and Avast Premium Security. You have previously corresponded with me using my email address [redacted] Please address this matter with urgency. Thank you, Jeffrey J.

Recently, my computer was hacked, and a friend helped me clean it up. However, after the cleanup, a free version of Avast was installed instead of the paid subscription I had purchased on 8-5-21. Today, 8-31-21, I created an account for the free version using protonmail.com. Unfortunately, I am unable to access the password for the paid Avast account linked to [redacted] I would like assistance in restoring the paid subscription on my computer. I can provide the Transaction ID and invoice ID for verification purposes. Thank you.

Hello everyone, I have been using Avast Free Antivirus for over a decade due to its proven security capabilities. I have always wanted to upgrade to the Pro version, but living in Ethiopia, I face limitations as international payment services like credit cards are unavailable here. A friend in Canada kindly purchased another antivirus for me, but I'm encountering difficulties uninstalling Avast to use the new software. Despite my efforts with the Avast Cleanup app and deleting its registry folder, Avast keeps blocking any attempts to switch to the new antivirus. As a loyal free user of Avast, I seek professional advice on how to effectively remove it from my PC until the subscription my friend provided for the alternative antivirus expires in six months. Thank you for your assistance.

I previously canceled the Avast security software. I never signed up for it and use McAfee instead. A realtor emailed me about a place to see, with "Avast Security" mentioned after his signature. Since then, Avast notifications keep appearing on my screen, causing disruptions. Even though I canceled it, the notifications persist, claiming I can still use it until the subscription ends. I did not subscribe to Avast and filled out a cancellation form to avoid being charged on 11/2. I tried calling customer service but only received a busy signal. I am hoping for a call back as it interferes with my online college classes. Despite thinking I uninstalled it, the notifications persist, affecting my PC work. I am eager to hear from a customer representative promptly. Thank you.

I canceled my Avast One subscription trial two months ago. On December 11th at 08:46 Central African Time, I received a text from my bank stating that a payment of USD59.99, equivalent to NAD980.33 at DRI*AVAST Software, was made. I did not receive a "Thank you for your order" email from Avast confirming the payment. Without an order ID, I cannot apply for a refund. I need a refund as I cannot afford to pay for a subscription that I canceled before the payment due date.

I recently contacted Pearl Wilson (Avast Chat) but was redirected to JustAnswer Software. I am unsure about purchasing another program. I am seeking a refund from Avast regarding my recent purchase, which was within the last 30 days. I am 77 years old and found it challenging to set up the security package I bought, including Avast Premium Security, Avast Secureline VPN, and Avast CleanUp Premium at the end of December or early January. After struggling to get them working, I canceled and requested a refund, receiving it promptly. I then repurchased the products but encountered the same issues, leading me to cancel and request a refund again. This time, I have not received the refund despite requesting it. If Avast is unwilling to refund my money, I am unsure whether I should give it another try or switch to my alternate PC. I am using a different computer now as my original PC is no longer functioning. I appreciate your assistance and apologize for any inconvenience. Robert Decker, [redacted]

I have had trouble getting in touch with anyone at Avast via email or phone. I believe I have been overcharged and I need this issue resolved. Initially, I was not upset, but I was shocked and then irritated to be labeled as a "pissed off" customer in your email. The fact that my email was ignored has started to make me angry. On top of the lack of response via email, the impossibility of reaching you by phone has further escalated my frustration. My time is valuable, and waiting for a non-existent response is not acceptable. If I do not hear from you within 24 hours via phone at [redacted] or email at [redacted] or [redacted], I will be taking further action, including reporting to the Better Business Bureau, warning others online about your poor customer service, and instructing my credit card company to stop payments.

May 27, [redacted] Dear Erica, Upon reviewing my bank statements, I realized that I made a mistake regarding the charges from Avast. I sincerely apologize for the confusion. It seems my memory failed me, and I misunderstood the timeline of my Avast purchases. I first engaged with Avast in December [redacted], and subsequent charges were valid transactions on my VISA debit card. I acknowledge that Avast has not erred, and the fault lies with my memory lapse. I take full responsibility for the error. As I approach 78 years old, I am increasingly aware of my memory issues and will discuss this with my doctor in June to seek assistance. I have uninstalled the Avast software from my devices to prevent any recurrence of such misunderstandings. Despite my account being paid through October [redacted], I prefer not to risk similar mistakes. I want to express my deepest apologies to Avast. Please forgive my oversight. I have requested to unsubscribe and close my account, opting out of any future renewals. Thank you for your understanding. Sincerely, Robert D. [[redacted]](redacted)

I am disappointed that Avast attempted to renew my service without consent using my credit card. I promptly informed them that I am switching to Norton for the upcoming term. However, Avast claimed they did not receive my email, disregarding my request. Unauthorized charges of $60.35 and $85.59 on my October 13, [redacted] VISA statement prompted me to seek help from VISA. Their provided contact led to a representative who abruptly ended the call when I requested a refund. Subsequent attempts to reach them via an invalid number were futile. If my refund is not processed to [redacted] Woodsman Lane-Bartlett, TN [redacted], I will escalate the matter to the Federal Trade Commission through both phone and mail correspondence. - Lewis D. Foster

I bought Avast Premium on 11/16/22 and installed the software. After clicking the upgrade link as per your email, my internet connection was disrupted. I called tech support, but the first technician couldn't fix it and promised a callback from another tech, which never happened. Today, I followed up, got transferred to a live tech, and after discussing, we decided to uninstall Avast Premium, which restored my internet connection. Due to the issues faced with the Premium Edition, I would like to cancel my order and request a full refund promptly. Thank you. -John K. [redacted] Phone: [redacted]/[redacted]

On November 22nd, I sought help to clean my two Apple desktops. After contacting Avast, I was directed to PC Magic USA. Despite a prolonged process and poor phone connection to India, it eventually solved my issues. Currently, I am experiencing difficulties opening emails and facing other problems. I am unsure if PC Magic is a valid Avast partner. Additionally, I am unclear about the service I acquired and paid for through Avast. Clarification would be appreciated.

Every time I start using Avast to address an issue, a message pops up saying I am only 56% protected, prompting me to subscribe or get a free trial. This occurs despite already being a loyal Avast subscriber. Furthermore, Avast seems to allow Microsoft to take over my computer for updates, which I strongly prefer to avoid.

Subject: Issue with Avast Account and Unauthorized Charge To whom it may concern at Avast, I am writing to address an error with my Avast account. I initially canceled my subscription and received confirmation that my Avast account was successfully deleted. However, on February 1, [redacted], I received an email containing an invoice for $47.07 charged to my Discover Card ending in ****[redacted]. I did not authorize this charge, and I request immediate correction of this billing error. Please ensure that my account is fully canceled, and no further charges are incurred. I appreciate your prompt attention to this matter. Thank you, Robert F. Taylo Jr [redacted] Cleveland Ave, Villa #1 Michigan City, IN [redacted]

Yesterday, on the 17th, I experienced a troubling incident where my phone and car were stolen by someone who seemed to be a non-English-speaking individual of Mexican descent. The thief, who picked up my call on my stolen phone and greeted in Spanish, took off with my [redacted] Nissan Juke with only 22,[redacted] miles on it, along with many personal items including my social security cards, driver's license, credit cards, and more. The situation is dire, and despite the Houston police's limited response, I am hoping to track down my car and belongings. I recently signed up for Tech Support and have been using Avast for years, but I am unsure how to utilize these tools effectively. In addition, I have a Lifelock Norton account that I'm not familiar with. Any guidance on using these resources to locate my car and deal with the aftermath of this theft would be greatly appreciated.