Avast Customer Service Issues

Dear Avast Antivirus team, I am writing to address a concerning issue with your software. It appears that the Avast Antivirus software installed on my computer has been breaching my privacy by recording all my activities and storing my information. I have discovered that a spyware component called aswhook.dll was installed along with your software, compromising my identity and data security. I have documented evidence, including a video and attached files, showing the installation of aswhook.dll. In an effort to resolve this matter amicably and without resorting to legal action or public backlash on social media, I am reaching out to request compensation for the costs incurred to change all my passwords and secure my sensitive information both online and offline. This includes updating my credit card details due to the potential risks posed by this spyware. I trust that as a reputable company, you will take the necessary steps to address this issue and prevent such incidents from occurring in the future. I look forward to your prompt response on how you plan to rectify the leakage of my information. Sincerely, A Victim of Privacy Breach

I purchased Avast products around June 17, and the charges appeared on my credit card on June 18 and 19. Soon after, my computer malfunctioned and I had to take it for repair. The technicians recommended getting a new computer and had removed the newly acquired Avast programs. Since I won't be purchasing a new computer until Christmas, I kindly request a refund for the Avast charges on my credit card.

I bought an Avast Premium subscription with order ID [redacted] on July 8, [redacted]. Shortly after, another payment for a Premium purchase was deducted from my bank account, causing an overdraft. The order ID for this second payment is [redacted]. I only require one subscription for my computer, so I don't need the duplicate. The extra money taken is meant for my auto insurance, and I need it back promptly. Please refund the money or cancel the subscriptions and return all my funds so I can seek services elsewhere. I have made multiple attempts to reach out to you with no response.

I had a subscription last year, but I do not wish to renew any further subscriptions. The [redacted] subscription was supposed to start on July 24th, but I want to cancel it. Please do not automatically charge my account. My order number is [redacted] with the password [redacted]. My name is Helena Shepherd-Snider, and my email address is [redacted] I want to make it clear that my Visa should not be charged $59.99 CAD for the subscription starting on July 24th. Today's date is July 9, [redacted]. Please confirm receipt of this message and ensure that my account is canceled with you.

I would like to cancel all my Avast products. I had two subscriptions that I couldn't use due to my inability to reach customer service since Avast switched to the GetHuman program. I find the GetHuman program unhelpful, unless it is meant to frustrate customers. My login was [redacted], but I've canceled all my Yahoo accounts, so I changed it to [redacted] When I log in, I see the message "You don’t have any licenses. How about getting one." Clicking on the account icon only shows my profile with no information. I won't purchase another license because of the GetHuman program. Unless Avast improves its customer service, I want to cancel my service. Thank you, Israel S. White.

I purchased a license a year ago, activated it, but it never worked. I requested a refund and did not receive a response to my email. A few days ago, I uninstalled the application from my PC as it was taking up valuable space. Then, I received an email stating that Avast would automatically renew the license because the year had expired. They charged me for the new license, which I will not use, and also charged a large sum of money through "Digital River," leaving me with a significant debt and causing issues with my card, which has already been deleted. I urgently need a response to this serious issue. I require a solution, an explanation, or at least a refund for this theft.

I disabled the auto-pay feature during the free trial of the VPN software in early January, thinking I had taken care of it. However, in February, I discovered they had charged me $79.99, which I missed due to ongoing charges from Xbox and Amazon post-cancellation. Only later, around April or May, did I find the email they sent. I contacted Avast and spoke with a support representative for over half an hour. Despite my efforts to explain the situation and my request for a refund due to the unauthorized charge, the representative seemed to misunderstand my issue and kept insisting on installing the VPN software on my computer, which is no longer functional. As I never used the software I was charged for and had turned off the auto-pay feature, I seek a refund for the unauthorized charge on my card.

Good morning, I am reaching out regarding the transaction ID [redacted]9v[redacted]G and invoice ID [redacted]0. I contacted your company last year to cancel my Avast computer antivirus security, but payments are still being deducted from my PayPal account. This is disappointing, as I switched to another antivirus system in January. I request a refund and to be removed from your records due to the unpleasant experience I had with a rude representative last year. I have informed PayPal and my bank to block any future transactions except for the expected £39.99 credit. I have also involved the dispute and fraud teams for further investigation. I seek confirmation of the £39.99 refund, assurance of my removal from your records, and a commitment to not charge me for antivirus or cleaning systems in the future. I am deeply dissatisfied with this situation. Yours sincerely, L.W.

I am wondering if my Avast antivirus subscription has been canceled. Please cancel it right away. I have been using the free antivirus provided by my internet service for many years and do not recall requesting a renewal. Kindly refund the payment deducted from my bank account. The order number is [redacted]. Thank you. - Derek G.

I am experiencing issues with Avast taking over my computer. They keep offering additional services without disclosing the cost. This morning I had my default browser changed without my consent. The pop-up warning screens are disruptive, and there is a lack of transparency regarding charges until after services are chosen. Avast needs to consider the customer perspective and be upfront about costs. Their sales tactics seem to rely on fear tactics to push services without clarity. While I understand the importance of cybersecurity, the way Avast handles sales is disappointing.

Hello, I have recently purchased a new computer and would like to transfer my subscription to it. Please provide details on how this can be done. Thank you. - Fran H. Order Details: Order ID: [redacted] Order Date: May 15, [redacted] Authorized Reseller: Digital River Inc. Subscription Portal Password: U0RML1ua

Order ID: [redacted] REFUND REQUEST Order Date: 22 September [redacted] Authorized Reseller: Digital River Ireland Ltd. Subscription Portal Password: rLZHzt8D If you need to access your invoice, update payment details, or cancel your subscription, please use our 24/7 subscription portal. MANAGE SUBSCRIPTIONS Your Product: Avast Premium Security (Multi-Device) Price: £59.99 Subscription Status: Subscribed Subscription Period: 1 Year Devices: 10 Activation Code: TVAAN7-CF9RJJ-4ZU442 To download the app: DOWNLOAD FOR PC DOWNLOAD FOR MAC Google Play (Android) and App Store (iOS) available. Installation instructions can be found on our website. A charge is made a few days before the current subscription ends to ensure uninterrupted service. Subtotal: £49.99 Taxes: £10.00 Total: £59.99 Payment Method: PayPal Express Checkout

Order ID: [redacted]0 Refund Request Order Date: 22 September [redacted] Authorized Reseller: Digital River Ireland Ltd. Subscription Portal Password: rLZHzt8D If you need to download your invoice, update your preferred payment method, or cancel your subscription, simply visit our convenient 24/7 subscription portal. Manage Subscriptions Your Products: - Avast Premium Security (Multi-Device) - £59.99 - Subscription Status: Subscribed - Subscription Period: 1 Year - Devices: 10 Activation Code: TVAAN7-CF9RJJ-4ZU442 Download for: - PC - Mac - Google Play (for Android phone/tablet) - App Store (for iPhone/iPad) To ensure uninterrupted service, we have charged you a few days before your current subscription period ends. Your service will not be disrupted. Subtotal: £49.99 Taxes: £10.00 Total Paid with PayPal Express Checkout: £59.99

I believe I have been double-billed for my antivirus protection program on my Citibank Credit Card. The charges were on 9/16/19 for $59.99 and 10/2/19 for $59.99. I kindly request a refund to be credited back to my card. I have attempted to contact customer service multiple times without success. I am seeking assistance to correct this duplicate charge issue promptly.

Hello. I recently received 2 emails from PayPal confirming transactions to Avast, which I did not authorize. Upon checking my bank account, I noticed I was double charged (2 x €49.99) for something I did not approve. When I logged into my Avast account, I found references to subscriptions that I do not want. I want to clarify a few things: I did not authorize these charges, I do not use the computer, why was I charged twice, and according to your policy, I should have received an email before any payment. I have contacted PayPal regarding this issue and informed them that I did not make these purchases. Please resolve this matter promptly and refund the charged amount. I am upset about this situation and expect better communication from your team in the future. Thank you.

Whenever I attempt to use Internet Explorer, the Avast logo pops up to alert me of a secured threat. This interruption while using I.E. is frustrating. Could you kindly clarify why this occurs on Internet Explorer and provide a solution to resolve it? I primarily use Microsoft Edge, where I do not encounter these disruptions. Thank you. - K.B.

I am unsure if I am experiencing an issue with my Avast Premium Security. Typically, I receive up to two virus updates daily. However, in the past three days, when I have checked for updates, the system indicates that the virus definitions are current, despite the last update being over three days ago. I am puzzled as to whether there have truly been no new updates for three days. If there have been recent updates, why is my Avast Premium Security not recognizing the need to download them onto my computer? I always recall receiving updates daily and have never gone longer than a day without any virus updates.

In August, I signed up for a trial of one of your products that would turn into a paid subscription after September 10th. I tried to cancel on September 6th but faced issues with my login. I contacted Avast on September 7th and was assured the product was canceled. However, I was still charged on September 10th. After calling on September 11th, I was informed the product was canceled, and I was promised a refund. Despite this, the charge is still on my credit card statement received yesterday.

I recently had several Avast trials on my laptop. Towards the end of the trials, I decided to uninstall them. However, after doing so, I encountered issues accessing my Word documents. Following advice from an Avast tech support agent, I realized it was a Microsoft-related problem within my college network. I uninstalled and reinstalled Microsoft software, which resolved the issue. Subsequently, I experienced similar problems with Adobe software, which were also fixed after a reinstall. Now, my $[redacted] Dragon program is exhibiting the same issue. I contacted Dragon support for a new download, but the problem persists. As a student with urgent assignments and arthritis, I desperately need Dragon to function properly. This issue has been ongoing for about a week since uninstalling Avast. I appreciate any assistance to resolve this matter promptly.

I am requesting a refund. Due to unforeseen circumstances, I was unable to contact you to cancel my account. My mother fell ill with an aneurysm and I have been her primary caregiver ever since, which consumed my time and attention. Only recently did I notice a significant deduction from my bank account. As I am unable to work my part-time job, the refunded money is essential to me during this challenging time. Currently away from my computer caring for my mother, I am uncertain when I will have access. I intend to rejoin AVAST once I am settled back home, as I have been satisfied with the service. Please understand my situation and consider my request. Additional proof of my mother's illness can be provided if necessary. Sincerely, Doreen Nahi.