Avast Customer Service Issues

I didn't realize I had signed up for Avast Safezone. It seems I unknowingly signed up for a firewall protection trial with only 20 days left. I only wanted the free protection as I am on a tight budget. I did not intend to enroll in additional services. Should I simply uninstall them? I wish to terminate the trials and maintain the free scan service. The free scan has been beneficial to me.

I was charged $63.24 NZD for your product and I would like a refund as I didn't make this purchase. The system must have done this automatically. I am unable to access my account or find my order ID because I either forgot my email or it stopped working in your system, as I did not receive any auto-renewal emails. I am certain I did not subscribe to this as I uninstalled Avast Cleanup Premium after the free trial, and wonder why I am being charged now. I request a refund and to cancel any subscription attached to my card number under the name Johnson W. Kindly reach out to me at [redacted]. I completed the trial in February.

I was charged $63.24 NZD for your product, and I did not make this purchase. I am requesting a refund because it seems to have been processed automatically by your system. Unfortunately, I am unable to access my account to provide my order ID as I have either forgotten my email or experienced an issue with your system. I did not receive any auto-renewal emails, and I am certain I did not subscribe to this service. After trying the free trial of Avast Cleanup Premium, I uninstalled it as the trial is supposed to be free. I am confused about why I am being charged. I would like a refund and for any subscriptions linked to my card to be canceled. The account holder is Johnson W. and the card number is [redacted]. Please contact me via email at [redacted] I initiated the trial in February.

I am requesting a refund as I was billed $63.24 NZD for a product I did not purchase. I cannot access my account or locate my order ID as I no longer have access to the email associated with it. I did not subscribe to this service after the free trial of Avast Cleanup Premium as stated. I uninstalled the program after the trial ended and did not receive any auto-renewal notifications. I want the charges refunded and any subscriptions linked to my card canceled. The account holder is Johnson Wu. Please contact me by email at *****@***.com regarding this matter. I completed the trial in February. My billing address is 4 Lissleton Drive, Auckland.

I recently received an email regarding the auto-renewal of my Avast subscription. Following the link in the email redirected me to the Google Play Store, where I was offered a 20% discount if I renewed on the same day (5/24/[redacted]). I provided my credit card details and upgraded my tablet to Avast protection, but my computer remained unprotected. Two days later, on 5/26/[redacted], I received a notice from Avast stating that my subscription would be canceled due to non-payment. Despite paying $68.47 USD for the protection, I only received the service for my tablet, priced at $4.49. Additionally, upon accessing my computer, I discovered the language was set to Czech instead of English. I have verified with my credit card company that the $68.47 payment went through. What is the issue with Avast?

I have been using Avast Premier for many years, and after a recent hard drive crash leading to a reinstallation, I noticed that Secure Zone and VPN no longer support the sidebar display of bookmarks like in the past with Safe Zone. Having to navigate through menus or type in website URLs is inconvenient compared to the previous point-and-click functionality. I would appreciate if a future upgrade could reintroduce the feature that allows for easy access to bookmarks, perhaps with a side pane running from top to bottom of the screen. As someone with experience in developing medical devices, I know that users prefer simple point-and-click options rather than pull-down menus for efficiency and ease of use. Thank you for considering this feedback.

I recently renewed my annual coverage, but there were download issues causing internet connectivity problems on my computer. I had to get it fixed at a local business in Aberdeen for £69 due to Avast. I have the receipt and am seeking reimbursement. Can you provide a contact number? Thank you, J.C.

I have been trying to disable the auto-renewal, but money keeps getting taken out by Riverside. I did not realize Riverside was connected to Avast, as it does not mention Avast anywhere. I have Premier and yet I am still being offered more products and free trials with auto-renewal. I prefer not to have auto-renewal. Because of this connection to Riverside, I am considering switching to another internet security provider. I contacted my bank, thinking an unknown company was taking money from my accounts - first my credit, and now my savings. Even though I have Premier, I am constantly prompted to buy additional products, which seems unnecessary since Premier should cover everything. I am not satisfied with the constant upselling practices. I believe I cancelled the auto-renewal, but money was still deducted on the 31st. The frequent upgrade suggestions are confusing and frustrating.

Hello, I believed you would assist, but your help has not been evident yet. I invested £[redacted] in Avast antivirus and an extended problem analysis session. Despite explaining my issues in detail, there has been minimal progress. My laptop still takes over 5 minutes to start and run programs, with delays in key presses and commands. This is not the service I paid for. There is a bug affecting my programs, particularly AOL Mail, displaying a message about a web page slowing down the browser without response to stopping it. My laptop encounters the rotating blue circle, screen glitches, and sometimes goes black or white. I require a thorough and prompt cleaning service for my laptop. I have paid, and now I am expecting the service. Regards, Chris Chapman

I recently received a notice that my service will auto-renew soon. However, I've opted not to renew and need to cancel it. I've been unable to reach anyone from your company, so please process this request accordingly. I, Ronald C. M., reside at [redacted] Winston Drive in Cocoa, Florida. You can reach me at [redacted] or email me at [redacted] Thank you.

I do not wish to renew my Avast Internet Security subscription before the expiration date of October 04, [redacted]. Despite three attempts, I have been unable to cancel the auto-renewal on my account page. I emailed Avast on August 27th to request cancellation but have not received a response. My email clearly states my desire to opt out of automatic renewal. If my request is disregarded and money is deducted from my account, I will involve the Washington State Attorney General's office. I expect a resolution by Tuesday, September 18th, confirming the removal of my account and subscription from your system. Failure to comply will force me to escalate this matter. Thank you.

I encountered issues with drivers on my hard drive, and I got multiple notifications from Avast. Initially, they offered to fix the faulty drivers, followed by a service to monitor and automatically repair any driver issues. Yesterday evening, I purchased a service for fixing malfunctioning drivers and other potential problems automatically. After receiving an email with instructions on how to install the service, I found that the links were not functional. Additionally, I discovered new issues with my web browser. This morning, I received a bill from Avast, which I believed I had already paid for last night. I am interested in using your service but I need clarification on how to proceed with the installation and verify the payment status.

Since [redacted], I have been a Nexway subscriber for internet security services, which I never used. Despite missing reminders in [redacted] and [redacted], I received one in [redacted]. After unsuccessfully trying to contact Nexway via email, my bank suggested blocking the payment when it was processed. Nexway is now asking for £14 to cancel this year's subscription, citing an incorrect email address from when I initially signed up in [redacted]. Although I corrected it the following day, Nexway claims they received the corrected email only in [redacted], which I dispute. As an elderly and disabled customer, I find their accusations and handling of the situation unsatisfactory. I ask for assistance in resolving this with Nexway and confirmation that all subscriptions have been successfully canceled. If the email address error occurred in [redacted], I request transparency and acknowledgment of the mistake.

I would like to cancel my Avast order. I have been unable to locate a phone number to call for cancellation, which is disappointing. I engaged with a computer specialist who confirmed that I do not require the trial subscription. When attempting to access my account, the website redirected me to the home page without offering any means to sign in. On the rare occasion I managed to sign in, it indicated an incorrect email despite receiving correspondence from Avast. My order number is [redacted]. I am requesting a refund as this experience is unsatisfactory. The lack of available support is frustrating and seems misleading. I plan to leave a review of this incident. Name: F.S. Address: [redacted] Motorpool Road, MORGANFIELD, KY [redacted], US Email: [redacted] Product Details: - Product Name: Avast Cleanup Premium (60-day Trial) - 1 PC, 1 Year - Quantity: 1 - Amount: $0.00

On October 26th, [redacted], I emailed 'clevebridge/AVAST Software s.r.o.' questioning the charges on my credit card for the subscription. I had called four times requesting not to renew the subscription when it expired. The individuals who I spoke to all had Indian accents. During the fourth call, I finally conveyed to a colleague that I did not want to cancel but rather let the subscription lapse without renewal. If my credit card was charged for the subscription, I requested a prompt refund. Prior to this, my computer had been non-functional due to either technical issues or a virus, preventing me from using it. Thank you - D.N.

Dear Thomas McEvilly, I am writing to inform you that your Avast trial has now been upgraded to a full product license, ensuring ongoing protection against the latest security threats. Your license will be automatically renewed to prevent any interruptions in your security coverage. The Avast auto-renewal feature aims to provide you with hassle-free and continuous protection, allowing you to focus on what truly matters to you. Your Avast software will receive automatic updates, requiring no additional action on your part. Below is a summary of your recent auto-renewal order: Product: Avast Cleanup Premium (60-day Trial) for 1 PC, 1 Year Order ID: [redacted]0 Price Charged: Subtotal: $49.99 Tax: $4.50 Total: $54.49 Next Expiration Date: December 10, [redacted] For order status and invoice download, please visit avast.com/find-order, log in, and review the order details using the provided login credentials: Order ID: [redacted]0 Password: kQc29r47fund Kindly note that I have already communicated your request to the necessary parties.

Dear Avast Support, I have been a loyal user of Avast's free antivirus software for some time now. Recently, I decided to upgrade my protection by purchasing the VPN cover for £33.36. Since then, I have been bombarded with pop-up ads, particularly for the Avast Anti-Track Premium at £1.69 a month. This has left me feeling confused about the level of protection I have purchased and whether I will be receiving the full benefits of the VPN package I paid for. Additionally, I noticed Avast is advertising a free secure browser that promises to keep my online activities hidden from hackers and trackers. I would appreciate it if you could clarify the purpose of each of these packages and help me understand why I am being prompted to purchase additional products. Furthermore, I am having trouble closing the ads that appear without an option to do so, which is frustrating. Could you please advise me on how to manage these unwanted ads effectively? I look forward to your response addressing these concerns. Thank you, AJ C.

On December 5, [redacted], I purchased Avast AntiTrack Premium - 1 PC for 2 years with Produkt-SKU ATP-00-[redacted]-24-AR. I used PayPal for the payment. However, after installing the program, my PC started malfunctioning. I had to uninstall it to restore proper functionality. I attempted to cancel the payment through PayPal and sent an email to Avast requesting a refund due to the issues with the software. Unfortunately, I have not received a response from Avast yet. I am reaching out again to formally request the cancellation of the purchase and a refund in line with German Law, which grants a 2-week cancellation period for online purchases. I would appreciate your prompt attention to this matter. Thank you for confirming.

I'm a customer who relies on Avast Premier for online PC protection. I also utilize the secureline VPN on both my PC and mobile device. Lately, I have been experiencing connectivity problems on my PC. An error message stating "Secureline adapter is unavailable" keeps popping up. I never set my network adapter to be called "Secureline," so I suspect Avast might have adjusted it causing this issue. Despite attempting various online solutions, the problem remains unresolved. I invested in Avast for device security, but if it continues to affect my PC's functionality, I might consider switching to another provider. I'm reaching out in the hope that you have addressed similar concerns before and can offer a permanent solution. Otherwise, I'll have to uninstall your software and search for alternative services. Your prompt assistance would be greatly appreciated.

Subject: Re: Missing Avast Antivirus Subscription Dear Avast Team, I am writing to address an issue with my Avast subscription. On September 4, [redacted], I made a payment of $49.99 for Avast services, which I have recently discovered were inadvertently removed from my computer during a repair at Staples in September. They have since installed McAfee, which I find less effective. Could you please reinstate my Avast subscription on my computer? Also, I am interested in the $19.99 50% discount offer. Does this include any features from my original $49.99 subscription? Is the $19.99 fee an annual charge? Thank you for your attention to this matter. Best regards, D.T.