AutoNation Customer Service Issues

Recently, around April 20th, the back driver side caliper on my car was sticking, causing the brakes to wear fast and damage the rotor. I scheduled an appointment with BMW North Houston, the dealership where I purchased my vehicle in November [redacted]. I hoped my service plan would cover the repairs, but unfortunately, only the caliper was included, leaving me with a $1,[redacted] bill. When I picked up my car after the repairs, I noticed rust damage on the back rim where they worked on the brakes, which was not present before. Despite my car being clean when I brought it in, the dealership claimed the damage was pre-existing. I am disappointed they did not acknowledge their responsibility for the damage. I am reaching out for assistance before taking further action to resolve this issue. Thank you for your attention to this matter. Best regards, I.P.

I am writing regarding the purchase of a [redacted] Outback from your dealership on Saturday, June 12, [redacted]. After noticing a whining noise, I took the car to Sewell Subaru. They identified a transmission issue which they mentioned is covered up to [redacted],[redacted] miles by Subaru. Additionally, they pointed out a clunking noise in the front end, which they attributed to the passenger side strut. I have been in touch with Luis and Dariaus to address some discrepancies in the paperwork, and they assured me of resolving the mileage error. Despite their initial belief that the struts had been replaced, further clarification from Allen in service indicated that only the tie rod ends were replaced. Given the imminent end of my return period tomorrow, I am eager to hear back promptly. I am surprised by these maintenance issues as the car was inspected prior to purchase. I hope for a resolution as soon as possible or I may need to return the vehicle. If you require further information, please contact me at [redacted]. Thank you.

I am frustrated with the prolonged delay in getting repairs done on my car. Initially, they promised to start work promptly upon drop-off, but my car sat untouched for a month. I am currently left without a rental or loaner car despite ongoing car and insurance payments. Despite my long-standing customer loyalty and prior purchases from them, my appeals to prioritize my car for repairs have been consistently rejected. Furthermore, it has been challenging to communicate with a manager or receive timely updates on the status of my vehicle. They have repeatedly postponed pickup dates with last-minute notifications, causing significant inconvenience. I am seeking a written apology and a waiver of the $[redacted] balance owed due to the extended delay in repairs.

I have had numerous customer care issues with my recent vehicle purchase. I have been bounced around between three salespeople who have all failed to send me the images I requested over a week. The current problem is with a written agreement made at the time of purchase for an ozone treatment at my local Subaru dealership. The sales manager assured me it was arranged and had spoken to the necessary people there, but no one at the dealership has any knowledge of this agreement. The reason I did not walk away from the vehicle was because of the promise of an ozone treatment due to the car being a returned lease from previous smokers. The agreement is in writing, and there was a witness during the purchase. I did not sign any document requiring mitigation procedures or agreeing to legal action. I am recovering from a difficult situation involving domestic and financial abuse worsened by COVID. A kind friend helped me buy the car. I can provide all necessary documentation and urgently need this issue resolved. Thank you.

I purchased a vehicle from AutoNation and was assured it had not been in a collision. However, a week later, I began experiencing issues with the car. The bumper and under protector were falling off, the trunk would not open, and all the lights - including the check engine light, hazard lights, and safety lights - were illuminated. After taking it in for repairs, the mechanic informed me that the car had indeed been in a collision despite what I was told during the purchase. The mechanic made adjustments, but when I went to pick it up, I noticed the front bumper repair was not done properly. Additionally, the vehicle now has swirl scratch marks all over it, making it look terrible. I am disappointed in the quality of work done on my $25,[redacted]+ vehicle and I am still at the dealership waiting for them to address these issues. I hope someone from AutoNation can assist me with resolving this matter.

It has been 4 months since I purchased my Durango. I have experienced major issues right from the beginning. I am struggling to get in touch with anyone via phone, and the problems lie not with the car, but with the dealership. They sold me a car that was not serviced properly, never resolve issues efficiently, and it takes multiple visits to address them. Two months later, they misplaced my paperwork, which I had to spend 8 hours filling out initially. I have had to return to the dealership 5 times! Even now, after 4 months, they still have not processed my registration, causing me to receive a ticket for expired tags. Despite my calls, nobody has any information about it, and no one has returned my calls. This has been the worst experience in my 63 years of life! I will never buy another car from Auto Nation again. This experience has been so terrible that I will make sure to inform everyone I know about it. My last 3 cars were from Auto Nation, but after this, I am done. I am still waiting for my registration and no one is getting back to me. I hope to put this dealership behind me soon.

Hello, I need advice regarding two car repairs done on July 20th. During the repairs, there was a crack on the rear driver side window, which was removed and reinstalled for painting. Days later, I noticed the gasket/seal on the rear spoiler came out, as the spoiler was removed and reinstalled for painting the trunk lid, which caused paint damage on the left side. I have been trying to contact two Auto Collision Center employees via email, Chris L. and Samantha T., with no response. I sent emails on 07/22/22 and 08/05/22. I have been seeking an update on the repair process for the damages caused during the painting at AutoNation Collision Center Pembroke Pines. Please advise on who to contact. Attached are the email history and pictures. Kindly forward this to the Pembroke Pines Collision Center Manager, Supervisor, and Chuck P., VP of Service, Parts & Collision. Thank you. - William F.

Yesterday, I brought my truck in for a "safety" recall related to the engine heater short circuit. When I picked it up, I noticed the "engine coolant low" warning and it began overheating. I had to add 2 gallons of antifreeze, which it never needed before this service. I tried contacting the service advisor, Richard F., and the service manager, Randy, but got no response. This happened at Autonation Chevrolet South Corpus Christi. I had a previous issue in [redacted] and contacted the general manager, Steven C., with no response as well. I am extremely disappointed with the service I received, and I will not be returning to Autonation again. I even had plans to buy another vehicle for my wife, but that's not happening now. I don't want legal action, just a gesture like a fuel voucher to compensate for all the trouble, antifreeze costs, fuel, and time off work due to this frustrating situation. The service department's negligence is affecting many customers, and I hope this feedback leads to improvements.

I recently bought an Audi Q8 from Autonation, a car dealership I've frequented for years. Unfortunately, my car recently developed an electrical issue that might be costly to fix - either the 48-volt battery or the alternator/generator. Regrettably, the warranty expired just [redacted] miles ago, and The Collection dealership, where I turned to for help, declined to assist. This leaves me with an unexpected and pricey repair bill that I can't manage at the moment. Being a loyal customer of Autonation, I'm hopeful they might extend a goodwill gesture given my situation. I'm in the market for a new vehicle and exploring my options. Any assistance from Autonation, either with the repair cost or a trade-in deal, would be greatly appreciated.

I took my [redacted] GL [redacted] with approximately 58,[redacted] miles for a routine annual service at Mercedes Benz of Miami. There were no engine lights or issues when I dropped it off. However, upon picking up the car, there was an orange check engine light on. After many attempts to contact the service department, they finally responded after a week and agreed to inspect the vehicle. According to the service representative, the engine was not functioning, rendering the car undriveable. They suggested replacing the engine for over $30,[redacted]. I was billed $8,[redacted].11 for this service and am requesting a full refund as they caused the engine damage during maintenance and failed to address the issue. Despite multiple attempts via emails, texts, and calls over weeks, they did not offer any solution and neglected the problem.

We purchased a certified pre-owned Mercedes C300 ([redacted]) from the House of Imports (Mercedes Benz dealership in Buena Park, CA) on 05/04/23. Shortly after, we noticed issues with the radio turning on and off. As per their 5-day or [redacted]-mile return policy, we returned the car on 05-08-23. While discussing our previous experience returning a car to Tustin Infiniti, the Sales Manager referenced a California Used Vehicle Money Back Guarantee form stating we couldn't return it due to already utilizing the policy within 30 days, although we didn't purchase the first car from them. My concern lies in the paperwork specifying "Dealer: House of Imports" not "Dealer: Autonation." Can someone clarify if they are justified in refusing the return despite falling within the return window? Today marks the 5th day, and I am under the [redacted]-mile limit. Thank you.

I purchased a [redacted] Ford Edge on 12/30/[redacted], which broke down the next day. After waiting almost a month, I was informed that my car was repaired. However, seven months later, the same issue resurfaced. Upon inquiring about the previous repairs made, I discovered that the initial problem was never fixed. The car now requires a new transmission. Unfortunately, the finance manager has been unresponsive to my calls and emails. If I had known the issue was unresolved, I would have utilized the advertised "promise" allowing returns within 3 days.