AutoNation Customer Service Issues

I recently traded in a car where I had a Vehicle Care Program warranty with 2 years remaining. After paying off the car loan, I am entitled to refunds for the extended warranties I purchased through Automation. According to the paperwork, I am supposed to go to the original selling location for a prorated refund. However, that location is now under new ownership, Greico Ford, and they are unable to help with the refund process, directing me back to AutoNation. Other AutoNation dealerships have refused to assist since they are not the selling location. I am seeking guidance on how to obtain prorated refunds for the extended warranties from Autonation, as they are still active and I have fulfilled the terms after trading in the vehicle.

I recently purchased a car from AutoNation Toyota South Austin, TX. Despite my explicit inquiry about any body damage, they assured me the certified pre-owned vehicle had none. However, within four months, I experienced repeated issues, including needing a new alternator and discovering significant damage to one side of the car. The General Manager promised to resolve the situation by providing a new car, but instead, I was stuck with the same problematic vehicle. This ordeal resulted in missed work, out-of-pocket towing expenses, and hours stranded on the roadside. As a Toyota employee, I expected better treatment from a Toyota dealership like this.

On 1/27/[redacted], I bought a [redacted] Hyundai Accent from AutoNation Volkswagen Mall of Georgia in Buford, GA. I trusted them as a reputable dealer, but they sold me a car without having the title. By 3/11/[redacted], I had to extend my temporary tag since they hadn't completed the title and registration, which is expiring on 4/11/[redacted] with no option for another extension. As of today, 4/2/[redacted], they claim they're waiting for documents from someone to apply for a new title. It doesn't seem like it will be resolved in time. I want this resolved by scheduling an appointment at the dealership on 4/10, where they provide a loaner car until this matter is settled, or refund the full sales price and take back the car. Resolving this will maintain my trust in AutoNation as a legitimate business. Thank you, Lloyd Petrey

I want to share my experience with Jaguar Fort Lauderdale's service team, specifically Diane Willey, Carmen Camorata, and Ken Serra. Months ago, I had an issue with Ken Serra's unprofessional response to my concern. Despite having a tire warranty, he failed to acknowledge it and made inappropriate comments. This interaction, along with the corporate approach, deeply upset my mother and me. I feel disappointed and will no longer consider Autonation for any future purchases. The charged fees and lack of respect towards customers have led me to rethink my choice of dealership, and I will be avoiding any establishments affiliated with Autonation.

To whom it may concern, I am Yuzhen Liu, a student at Auburn University. I purchased a Ford Fusion [redacted] from Autonation in Auburn at the end of [redacted]. Despite being told it was a new car, it had [redacted] miles on it due to being loaned to customers with car issues. I received a $[redacted] discount and spent a total of $[redacted] on the car. Various problems arose after the purchase, including severe vibrations over rough roads and the steering wheel rotating on its own. The service department found broken parts that needed replacing, but failed to provide updates unless prompted. The steering wheel alignment was off, causing vibrations still persisting. Additionally, the control pad had connectivity issues, with only radio function working due to a broken part. I am concerned that I was sold a faulty car, experiencing multiple serious problems within a year despite being nearly new. As a student on a tight budget with a loan to pay off the car, I am disheartened by this experience and seek assistance in resolving these issues. Thank you for your attention. Yuzhen Liu

I visited another dealership but found the same car at Auto Nation for a lower price. I confirmed the price with the internet sales lady multiple times, ensuring there would be no additional fees. I paid a deposit to hold the car at the agreed price. Unfortunately, when my wife went to purchase the car, the closer added around $[redacted] in unnecessary dealer add-ons without our consent. After contacting the salesperson, she admitted her mistake, and we agreed to remove the extras. Despite promises from the finance person and manager to call me, no one has reached out. The lack of communication and the unexpected charges have left me feeling frustrated. I hope the dealership will honor the initially agreed price and improve their communication in the future. Thank you.

Dear AutoNation Owner, I recently received a trade-in alert for the Labor Day sales event and visited AutoNation Chrysler, Dodge Jeep Ram in South Columbus, located at [redacted] Victory Drive, Columbus, GA [redacted], hoping for a positive experience. I brought my daughter along to find her a car. The salesperson, Jason, was informed that I had a trade alert and was under the impression that I could trade in my [redacted] Jeep to build my credit, as previously discussed. However, during my visit to trade for a Dodge Charger, I was surprised to hear that I was paying too much for my [redacted] Renegade Jeep purchased from AutoNation last year. The salesman criticized my loan from American Credit, leaving me feeling frustrated by their approach. They proposed trading my [redacted] Jeep for another [redacted] Renegade Jeep and an additional $[redacted], which didn't sit well with me. The experience didn't align with the advertised no-hassle financing, money-back guarantee, and mega selection. I felt disrespected as they questioned my creditworthiness and claimed their bank denied my trade-in. Despite the promised exact appraisal and a guaranteed trade-in offer valid for 7 days or [redacted] miles, I did not receive this level of service. Though this message may not resolve the issue, I hope it provides some clarity on my experience.

I recently purchased a used [redacted] Chevy Silverado truck 17 days ago and have put [redacted] miles on it. Upon hearing a squeaking noise from the front end, I took it to a certified Chevrolet dealership. They identified several worn components including the upper struts, upper control arms, tie rod ends, and lower control arms causing the noise. I believe these issues were present at the time of purchase, as they wouldn't wear out so quickly. The dealership mentioned a 90-day or [redacted]-mile warranty, but there is uncertainty if the lift kit on the truck voids it. The lift kit was already on the truck when I bought it. I am disappointed that these problems were not addressed properly and feel misled. I would prefer my local Chevrolet dealership to handle the repairs due to trust issues with the original dealership. I expect them to stand by the quality of the truck they sold me and fix all the issues it came with.

Purchased a [redacted] Ford Edge in Union City, Georgia back in April. Unfortunately, the car has been in the shop numerous times since then. The service manager diagnosed issues with the left rear wheel bearing, front passenger wheel bearing, rear brakes, rotors, air conditioner, and other components. Despite my attempts to get detailed receipts, I am only given limited information on the work done. I have spent a significant amount on rental cars and gas due to these ongoing problems. The service team suggested replacing the rear tires to address a noise from the front end, along with other issues like broken vent visors. The dealership has offered to consider a trade-in after a year but with all the current issues, I am concerned about future reliability. I am simply asking for some assistance in getting the car replaced, as the service manager implied I should have bought a new car to avoid these problems. My experience with this used car has been frustrating, and I hope to find a resolution soon.

Regarding AutoNation Ford Valencia, CA. I brought my [redacted] Edge to this dealership for issues with the automatic door lock and the Stability Control Sensor Light. The service adviser contacted me at approximately 10:45 AM, stating that a new sensor costing $[redacted].00 + tax was required, with a three-day wait for the part. When I inquired about driving the car in the meantime, I was promised a follow-up, which has not happened. Despite multiple attempts, I have been unable to reach the service adviser, Tyler Tardiff, or anyone else at the dealership, encountering only automated messages. The lack of communication and information after over 6 hours has left me extremely frustrated. As a loyal Ford customer since [redacted], I own a [redacted] Windstar and the [redacted] Edge, considering switching brands due to this unsatisfactory experience. I hope for a prompt resolution or will seek assistance elsewhere to retrieve my Edge.

After a positive start, my experience with Autonation Henderson in Las Vegas, Nevada, quickly deteriorated. I bought a [redacted] Hyundai but encountered issues with the blind spot sensor, brakes, and a recall. Despite concerns, I was reassured to ignore the problems but chose to return the car within the 5-day return window. Trying to get my $1,[redacted] refund was a struggle; numerous unhelpful agents delayed the process until I threatened legal action. After finally receiving the check, I faced issues with the loan still appearing on my credit report. The manager, Matt, responded defensively and unprofessionally when I sought assistance. Despite my customer service background, I was shocked at the disrespectful treatment I received. Matt's lack of empathy and failure to rectify the situation has left me frustrated and considering legal recourse. Autonation Henderson's poor handling of my concerns has left me feeling scammed and dissatisfied. Be cautious if considering doing business with this location.

I am very interested in purchasing a [redacted] Mercedes ML-63 AMG and was planning to make a cash deal. I visited AutoNation Dodge Ram in Arapahoe, CO but was disappointed to find the tire off and the electric disconnected, preventing me from test driving the vehicle. Despite being told it would soon be ready for a test drive, when I returned from an out-of-town trip, I discovered the car had been transferred to a Mercedes dealer in Bellevue, WA, who raised the price and refused to honor the original Colorado offer. The salesperson recommended reaching out to corporate management, which we have done multiple times without a satisfactory response. We have only been able to contact a "concierge" who promised to escalate the issue to corporate, but we have yet to receive a response after more than 48 hours. I am completely dissatisfied with the customer service experience.

I'm contacting your team to address the unacceptable experience I had in the service department this morning. I brought my car in for tire rotation but mentioned the middle seat belt issue. The service advisor, Manny Moreno, insisted on keeping the car for 2-3 hours, although I couldn't stay that long. After waiting for hours, the car wasn't ready. Manny was dismissive and informed me it would take longer due to a safety test on the seat belt. I was upset by his disrespectful attitude and lack of communication. Despite my appointment at 9:15 am, the service was delayed without explanation. Eventually, I received a rental car, but the service on my vehicle seemed incomplete. The back seat was untouched, the car was dirty, and I discovered a large scratch. This whole ordeal was unprofessional and frustrating.

We recently visited AutoNation Ford in Union City and requested them to look into specific concerns with our car, but they seemed unaware of the issues. Upon picking up our vehicle, it still had problems. Given my husband's expertise in the automotive industry due to his dealership job, we were able to identify that something was broken, which they were not transparent about. We have ample evidence with photos showing the car in worse condition than when we left it. Despite keeping us in a rental car for a month, they mishandled the CV axle and hub, insisting on payment for pre-existing damages. They also worked on the incorrect side of the car. We are considering escalating this matter to news outlets and consumer protection agencies as the situation was completely mishandled, with staff disregarding our concerns.

I purchased a GTI from BMW Buena Park (Autonation) on July 27, [redacted]. Despite the dealer's assurance that they submitted the necessary smog details to the DMV, the car hasn't been registered as of October 24, [redacted]. BMW mentioned an issue with the smog verification, and upon attempting to re-smog the car, it failed. The dealer then took it to a VW dealer without providing updates on the situation. Despite my requests to rectify the problem through the warranty, there has been no satisfactory response. I want to resolve this issue amicably instead of taking legal action, but the dealer's lack of cooperation is concerning. I've tried reaching out through various channels without much success. I hope to get my car back promptly. Feel free to contact me at [redacted] or via email for a resolution. Regards, Geo Mathew.

I bought a [redacted] Toyota RAV4 on Saturday, 11/23/19, without test driving it. I returned it the next day to Autonation Toyota in Buford, GA, before the business opened. The sales manager refused to take it back and insisted I keep it, even threatening to involve the police. I just want my [redacted] RAV4 back, but they are not cooperating. They added unwanted warranties to the deal, and I feel they are not dealing with me in good faith. I have reported the incident to the BBB and will contact a lawyer. I want this issue resolved promptly and for my [redacted] RAV4 to be returned. The manager's behavior feels like theft, and I have involved the Gwinnett County police. Linda H.

I am reaching out as I have encountered challenges in obtaining a specific prime model car for over 8 months. Despite trading a G550 4x4 squared with a $45,[redacted] balance, promised a G63AMG in two months, it has been nearly 6 months without delivery. I purchased the exclusive car from Coral Gables Mercedes Benz where I have had positive experiences. Recently, I faced difficulties due to an alleged blacklist issue which I have proven to be false. Now, I am being coerced into leasing instead of owning the car. As a long-standing Mercedes Benz client in the US and Venezuela, this treatment feels discriminatory. The manager at Mercedes Benz of Miami has been uncooperative, causing distress. I am seeking assistance to acquire the car I have been waiting for. If no resolution is reached within 24 hours, legal action may be pursued. Thank you for your attention.

I reached out to the dealer where I purchased my vehicle, previously Auto Nation Nissan and now Hgreg Nissan. After being directed to contact Auto Nation and given multiple numbers, I attempted to reach the Plantation dealership several times with no success. Subsequently, I made 3 to 4 calls to the Corporate office in Deerfield, where I was promised a callback, but have yet to receive one. I urgently need to discuss a service plan that I bought, which does not align with what was promised. I can be reached at [redacted].

I purchased a remanufactured transmission from AutoNation, but it has broken twice within the first 8 months of use. The initial repairs under warranty cost $[redacted], plus I had to cover the cost of a rental car. The second repair was supposed to cost $[redacted], but they waived the charge. The General Manager of the dealership contacted me after I complained to AutoNation. He promised to gather all the necessary information and reach out to us directly to find a resolution. We are requesting a different transmission be installed at no extra cost since the one we bought has failed twice. Despite a promising initial conversation with the General Manager, there has been no follow-up. After numerous calls and two weeks of waiting, we are hoping AutoNation will step in to assist us.

I purchased a [redacted] Silverado from your Burleson Ford store two weeks ago. Within the first week, I received a late payment notice regarding my trade-in. Last week, the finance company for my new truck informed me that they were going to add an insurance policy because your staff failed to provide them with the insurance details I gave them. Additionally, I am unsure where my plates were mailed. When I reached out to the salesperson, he promised to investigate but never followed up. I am seeking information on the plate location, confirmation of my trade-in payoff, and resolution regarding the insurance details for the finance company. If I am charged for the added insurance, I believe it should be covered by the dealership. Please finalize the transaction promptly and provide the necessary information. Thank you. - Keith M.