AutoNation Customer Service Issues

Hello Mike Jackson, I wanted to take a moment to share my positive experience with Porsche PLANO Texas. The entire staff, including sales, service, parts, and yourself as the General Manager, have been exceptional. Over the years, I have purchased three Porsches from your dealership. My latest acquisition was a [redacted] Mecan S for my wife, replacing my beloved [redacted] - [redacted] Carrera. The trade-in process went smoothly, but I find myself constantly yearning for my dream car. I understand the dealership's policies, yet I can't shake the desire to have my [redacted] back. The trade-in value was $60k, and I am hoping for a solution. Mike, as someone of similar age, I am reaching out for your assistance to help put my mind at ease. Your consideration in this matter would be greatly appreciated. Thank you, Glenn Douglass

I took my [redacted] Corvette to Autonation Chevy West Austin on October 23 for headlight replacement, an oil change, and suspected torque converter issues. Despite being promised a loaner, my car remains at the dealership a month later. After delays in fixing the headlights, they just started looking at the transmission yesterday due to a key issue that could have been addressed earlier. I've been without transportation, adding 2.5 hours to my daily commute involving long walks, train fares, and Ubers, impacting my work and personal life. As Thanksgiving approaches, the lack of progress and no loaner continue to be frustrating. I believe a significant reduction, or even a full waiver, of the service costs is reasonable given the inconvenience and additional expenses I've incurred.

I purchased a car from your dealership two and a half years ago and opted for the Gold Plus warranty at the finance guy's recommendation. Recently, I discovered discrepancies in the Carfax report provided to me at the time of purchase. Upon researching the vehicle's history with the VIN number, it was revealed that the car had been involved in both front and rear accidents, requiring towing from the scene. The car has been problematic, needing multiple repairs including front-end replacement, U-joints, tie rods, struts, a fuel filter, and now the blower motor for the AC and heater. Additionally, it has various electrical issues. I thought I had the Gold Plus plan, but the contract indicates otherwise. I am seeking guidance on possible solutions, such as repurchasing the vehicle, upgrading my contract, or any other appropriate course of action for this lemon.

Hello, My name is Helen L. I recently purchased a [redacted] Toyota Corolla from the Autonation Chrysler, Dodge, Jeep showroom in Roseville, CA, on 11/21/[redacted]. During the sale, I was informed by the sales team members, Sam and Adam, that the vehicle could be returned within 5 days or [redacted] miles. Prior to buying the car, I reviewed the Carfax report, which showed damage to the left and right front of the vehicle. Despite requesting further information about the damage, neither Sam nor Adam could provide any details. After my mechanic inspected the car and found evidence of repainted fenders and bodywork on the front fenders, along with the car drifting consistently to the right, I decided to return it on the 4th day. However, upon returning the car, I was informed that I had driven over [redacted] miles and was unable to return it. I left the vehicle at the dealership and requested a refund of my $1,[redacted] cash deposit. Please assist in resolving this issue promptly. Thank you.

I urgently need assistance! After buying a vehicle, I quickly discovered issues with its days and mileage. Despite reaching out to the dealership multiple times, no one has responded or helped me. They claimed the car had undergone a [redacted]-point inspection, but it seems like they were dishonest as promised fixes, like the leaking sunroof, were never addressed. I traveled over 6 hours to make this purchase, and now I feel deceived and upset. I made it clear to them that we were recovering from a recent natural disaster and couldn't deal with additional problems. All I wanted was a transparent transaction and a reliable car, but instead, I received false information. I trusted Autonation and even referred others to them, believing they would treat me well. Please contact me urgently at [redacted]. Thank you, Ranie Grimmer.

I am currently filing a complaint with the Nevada DMV regarding my experience with your dealership, Buick GMC on Sahara in Las Vegas. I brought my truck in for its first oil change around 11/1/[redacted] and asked for a quote to return the front bumper to its original state because I wasn't satisfied with the modification. The dealership quoted me over $[redacted] for the work. After agreeing and paying with my credit card, I was initially informed that the job would be completed in a week. However, after multiple delays and miscommunications, the dealership admitted to a mix-up with the bumper and claimed that they needed an additional $[redacted] to proceed with the repair. I feel incredibly inconvenienced by their lack of organization and communication. I never would have agreed to such a high cost and lengthy repair process. The entire situation feels like a "bait and switch" tactic, and I believe the dealership should be held accountable for their actions. I have tried to contact them multiple times without success.

I am disappointed with my new car's performance. Multiple issues have arisen, including problems with the window motors, oil spills in the interior, repeated motor malfunctions, leaking doors in heavy rain, and now a necessary axle replacement. Securing a loaner car has been challenging, and I have requested a vehicle exchange due to these ongoing issues. My prior positive experiences with this brand have been overshadowed by this negative ownership ordeal. My encounters have deterred potential customers I have spoken to, leading them to choose other brands and companies. AutoNation's service has left me with a resolve to never engage with them again.

I want to share my experience dealing with a reimbursement issue for damage to my custom painted [redacted] Thunderbird at AutoNation. The damage occurred during a new battery installation, leading to a repair at Castro's Collision Center that I paid for. I followed AutoNation's instructions, submitted the bill on November 1, [redacted], and was promised reimbursement of $[redacted].55. Despite numerous visits and conversations with the management, including General Manager Chris Wilson and Service Manager Rob Hannon at AutoNation Ford in White Bear Lake, MN, I have yet to receive the compensation. I believe I have been misled and have spent considerable time trying to resolve this matter. I urge AutoNation to honor their commitment promptly. Thank you.

I am encountering some difficulties with Toyota AutoNation Weston. I purchased a [redacted] Toyota Camry along with various AutoNation service plans: VPP Platinum, Value Care, Tire & Wheel Protection, and Dent Protection. However, my experiences at the dealership have been quite unpleasant. The service team at AutoNation has treated me poorly, especially the service supervisor, demonstrating rude and unacceptable behavior towards me. During my recent visit, a service advisor was extremely disrespectful by tossing the AutoNation warranty paperwork at me and insisting on payment for services. When I attempted to speak with Finance Manager Hussain Khan, his office was closed, and another finance manager informed me that my plan had expired. I have made efforts to contact the General Manager and the Assistant Manager, but have been unsuccessful. I am seeking guidance on how to address these concerns. Thank you.

I contacted AutoNation to purchase a car and dealt with a salesperson named Roger. He assured me the car would be ready on Friday after detailing it. Despite bad weather warnings on Saturday, I proceeded to the dealership with a bank check in hand. Roger didn't mention the car was unavailable until another employee called while I was just minutes away. Disappointed by the lack of transparency and no compensation for my inconvenience, speaking to a manager didn't help much. Honesty and upfront communication would have saved me time, effort, and frustration. Expecting a resolution or I'll seek services elsewhere. Contact me at [redacted].

I have encountered problems with the Laurel, MD service department since purchasing my car from AutoNation Dulles, VA. Despite purchasing an oil change package and having only used 3 of them, I have had to replace my engine, transmission, and now my turbo sensor due to the service department's negligence. When Corporate connected me with the GM at Laurel, they just passed me onto the service manager who failed to address the previous issues. After leaving my car with the Laurel service department for a week, no action was taken, and there was no communication regarding their findings or my concerns. I am requesting a refund for the oil change service package and the repairs that the service department neglected to perform.

I purchased a BMW Alpina in April of [redacted] with [redacted] miles on it. Everything was fine until the battery died two weeks ago. BMW of Tucson replaced the battery and key battery, but within 10 days, the new battery was also drained. On top of that, I'm experiencing issues with the doors and radio malfunctioning. Both the local team and the German team have been unable to identify the problem. For a luxury car like this, it's unacceptable to have unresolved issues. I demand accountability for this situation as my car has been in the shop with no clear solution. I'm currently using a loaner car and need a prompt resolution.

I brought my Mercedes C63s from Steven's Creek Mercedes in San Jose, CA, and had it serviced at Arrowhead Mercedes in Arizona for a knocking sound in drive. The mechanic discovered damage to the exhaust system, indicating previous repairs to the panels. I suspect the car was sold to me with pre-existing damage. The Arizona dealer quoted $13k for the repairs. I believe the dealer I bought it from should take responsibility. It's challenging for me to return to the original dealer in CA since I live in AZ. I reached out to the service manager, sales person, and finance manager but have not received any response.

We availed of roadside assistance when purchasing the vehicle. Unfortunately, my wife experienced a flat tire shortly after leaving the dealership. After waiting an hour and a half, she was informed that it was too late to fix the tire and they were closed the next day. The soonest appointment available was on the 31st, which seems excessive for a simple tire repair. I feel like the service we prepaid for is not readily available when needed. As someone who travels frequently for work, I rely on these services to assist my family in my absence. The lack of prompt assistance today is concerning. Despite purchasing multiple vehicles from this dealership, the service department has consistently disappointed me. I was hopeful that a service plan would improve the experience, but it seems I've paid for a service that is not efficiently provided. I expect better treatment as a loyal customer. I trust that you share my expectation for improved service. I kindly request a swift resolution to this matter.

Recently, my wife's Chrysler 200S was brought in for a recall fix and wheel bearing repair. One of the recalls involved updating the radio to prevent hacking. After the service, the Navigation system is no longer functioning. The dealership informed us that they cannot rectify it without replacing the radio for $1,[redacted]. This situation is unacceptable as the Navigation was working before. Charging us for a radio malfunctioning due to a recall fix is unreasonable. We expect the Navigation feature to be restored or the radio replaced at no charge, considering it is part of the contracted car features.

I have experienced the same issue with my [redacted] Rogue four times. Even though the dealer has attempted to fix it each time, the problem persists. The door release for the gas cap does not work, causing immense frustration when I am low on gas and unable to go to appointments or stuck in unsafe areas at gas stations. This issue arose shortly after my purchase. Unfortunately, trying to get in touch with the service manager has proven quite challenging as he always seems busy with other customers. Despite leaving my phone number and requesting a call back, I never received one. This will be the last car I buy from this dealer. I have contacted a consumer advocate program, but I will give it one more day before taking further action.

I was highly interested in purchasing a [redacted] Audi A4 at your BMW dealership in NY on October 17, [redacted]. After a test drive, my husband and I were ready to buy. We provided our credit card for a down payment, awaiting only the title. After several weeks with little communication, I was informed on November 23 that the title was on its way. On November 30, I was told the car was ready for pick up, but further communication with the salesperson proved difficult. Despite faxing insurance cards and awaiting details, we faced delays due to the car being serviced by Audi. Now, with the car back at the dealership, I am keen to finalize the purchase with the warranty. As we depart for a 3-month vacation soon, extending the warranty is crucial for us. Considering the long wait and confusion, I hope for a positive resolution and am eager to hear back before considering the purchase further. Thank you, S.G.

I have always brought my Fords for service here and purchased my most recent F-[redacted] in June [redacted]. Recently, I had a disappointing experience with my front brakes shortly after buying a certified used Ford F-[redacted] at Autonation Katy. Despite being advised to replace the pads, a second opinion revealed they still had life left. When utilizing my extended warranty, I discovered that I had been misled about the coverage I purchased by the finance person. Following an issue with my emergency brake light that was not covered, I was quoted $[redacted] for repairs. Another shop fixed it for $33. I request the premium extended warranty I believed I had purchased, as I was unknowingly sold a lesser package. Trust is crucial in continuing my business with AutoNation.

Hello, my name is Daniel Tamayo, and I work at AutoNation Dodge in Pembroke Pines, Florida as an Automotive Technician. I need to share a problem that has been troubling me since November 30th. On that day, I purchased a Mazda CX-5 [redacted] at the same dealership. Everything went well with the purchase, including the test drive. The vehicle was intended for my pregnant wife who needed an SUV with space. However, the next day, we noticed a disturbing sound coming from the suspension. Despite the dealership replacing parts worth over $[redacted] under warranty, the issue persists. I requested to exchange the vehicle for another one, but they stated they cannot offer the full value. This situation has resulted in a negative impact of $[redacted] and increased monthly payments, causing inconvenience and safety concerns for my wife and me. If you require more information, you can reach me at [redacted]. Thank you.

Concerns with Audi Plano's Sales Practices During my visit to Audi Plano, I test drove a used [redacted] Audi S5 Sportback and was informed by the used car sales Manager (Nate) about frame damage flagged by CARFAX. Despite initially being told they couldn't sell the car, I later made an offer of $47K, with the condition of receiving a letter on Audi Plano letterhead disputing the frame damage report. Salesman (JB), used car manager (Nate), and finance manager (Peter) all confirmed I would receive the letter. However, after the sale, the promised letter never materialized. Manager Neil Thompson later admitted that I was misled and they would not provide such a letter. I seek assistance from Autonation to rectify this situation and uphold principles of integrity in sales practices.