Asiana Airlines Customer Service Issues

We had a flight booked with Asiana departing on June 25 at 12:15 PM on Flight [redacted] to LAX with a layover at Incheon. Everything is in order. I would like to request a change for our return flight scheduled for August 7 on Flight [redacted] at 12:40 PM from LAX to Manila with a layover at Incheon. I would like to return on a later date, preferably between August 17 to 30, to celebrate my birthday with relatives in the USA for the first time. I am hoping for a flight adjustment without any additional cost. If there are charges, I am requesting for a minimal amount. This change is for both my wife and me. I appreciate any assistance you can provide. - Amando G. A. and Anna C. J.

Hello, I am Dr. Lino Morris, and I need assistance regarding my wife's situation. She needs to fly back to the USA from Khabarovsk through Seoul due to her mother's passing. She wishes to bring her mother's carpet back with her. The rolled-up rug is tightly wrapped in plastic, measuring 23cm wide x 174cm long. The US airline is willing to accept this size for a $[redacted] fee, but Asiana reservations are concerned that it may be slightly too long at 17cm. This rug is the only memento she has of her mother, and it's crucial for her during this difficult time. Can special consideration be made for her to check it in as she navigates this challenging situation alone? We are willing to cover any additional charges. The reservation number is [redacted]0. Your help would be greatly appreciated.

Subject: Urgent Assistance Required for Asiana Flight Refund To the Asiana Airlines refund department, I am writing to request your urgent assistance regarding a refund for a flight that I recently took on July 22. I encountered an issue where I had to make an additional payment for the same flight due to unforeseen circumstances. My ticket number is [redacted][redacted], and my reservation number is J4FFJT ([redacted]8). On the day of my flight, July 22, I faced health-related concerns that prevented me from boarding the first leg of my journey from Tokyo Haneda to Seoul Incheon, which was en route to New York City on Flight OZ177. Although I was able to make it to Seoul in time for my connecting flight to New York on OZ222, I was informed during check-in that I could not board without making a payment of $[redacted] for missing the initial flight and an additional $[redacted] to repurchase my seat. Given the circumstances and being stranded in a foreign country, I complied with the payment request. However, I was advised by the counter attendant to contact Asiana customer service for further assistance. I am willing to accept the $[redacted] penalty for missing my first flight but kindly request a full refund for the remaining amount as it was a duplicate charge for the same seat and flight that I had already purchased. I sincerely seek your help in obtaining a complete reimbursement for the extra charges incurred. Warm regards, C. Wong

Hello, I am contacting you regarding my experience with Asiana Flight [redacted] from Seoul to LAX on July 27th. The flight was delayed by three hours, causing us to miss our connecting United Airlines flight UA [redacted] to SAN. Our original First Class seats were unavailable on the new flight due to the delay. We were offered a morning flight with a long layover, but that was not suitable as we were traveling with our young children and had already booked a hotel and rental car for the initial date. We were rebooked on a Delta flight in Economy class instead of the First Class seats we paid for. The delay caused inconvenience, late hotel check-in, and a long TSA line wait. Due to the delay in finding a suitable flight, we were separated on the long flight, adding to our frustration. Even on the Delta flight to HNL, we were seated in non-reclining seats in the last row. I hope Asiana can understand our disappointment and address our concerns appropriately. Thank you for your attention, Tuyen D.

I am emailing about my recent travel experience with JetBlue. My flight from JFK to JAX on August 3, at 8:30 pm was canceled, causing me great inconvenience and additional costs for last-minute arrangements to see my daughter in Jacksonville. Unfortunately, the JetBlue representative at the help desk was unhelpful, and I had to book a costly flight through Travelocity for $[redacted], a $[redacted] room in New York, and $[redacted] for taxi fares. In contrast, a delayed Delta flight on August 4 was handled more satisfactorily, with Delta providing a replacement flight, accommodations, and transportation. I am requesting a refund from JetBlue for my canceled flight or reimbursement for my expenses due to the inconvenience. This experience has left me disappointed and shaken my confidence in flying with your airline again. Thank you for your attention to this matter.

I am writing to report a lost piece of luggage from my recent trip with my family. We travelled on Asiana flight OZ101 from Japan to ICN, Korea, followed by Asiana flight [redacted] to Seattle on August 16. Unfortunately, we left behind a smaller black and blue gym style bag with a "P K" logo on it at the Seattle airport carousel. Although we do not have the luggage number, we can provide the numbers of the other pieces of luggage it was with: OZ [redacted], OZ [redacted], OZ [redacted], OZ [redacted], OZ [redacted], and OZ [redacted]. The bag will have one of our family names on it: John Cooke, Yukiko Toyooka, Kazuto Cooke, Ayana Cooke, Jade Cooke, or Luana Cooke. Our Asiana Airlines confirmation number is PNTTIQ. We would appreciate any assistance in locating our lost luggage. Thank you for your attention to this matter.

My recent travel experience was extremely stressful and inconvenient. Starting in Tokyo, I waited in line for two hours to check in, only to find out my first flight was operated by Air Seoul, which was not communicated beforehand. Despite promises of an upgrade due to the confusion, I faced turbulence on the flight from Tokyo to Seoul and had difficulty accessing my inhaler, leading to a tense encounter with a flight attendant. Upon arrival in South Korea, I was met with rudeness from unhelpful staff who provided short, dismissive answers. As a frequent flyer, I can confidently say this was the worst customer service I have encountered. I kindly request compensation to address this negative experience with your airline.

Hello AsianaAirline, I recently made a booking through Zuji for a trip to Korea from 28/10/18 - 04/11/18. Regrettably, I mistakenly entered my KrisFlyer number instead of my Asiana Club member number for earning miles. As I will be travelling with Asiana Airlines, could you please assist me in updating my loyalty number to ensure I receive my miles correctly? I am also traveling with my 1-year-old infant and would like to request a bassinet as well as inflight meals for my child. Additionally, I would appreciate arrangements for Halal meals for the inbound and outbound flights for myself and my family of 5 (4 adults, 1 infant). How can I proceed with these requests? I look forward to your prompt response. Thank you for your help. Zuji booking reference: [redacted]71 Zuji Singapore reservation (etickets): XPLNQA Confirmation no: UR95YJ / 2[redacted]

Hi, I am seeking urgent assistance regarding the modifications to my booking. I have attempted to contact 1-[redacted] multiple times and each time encountered an unusually high volume of calls resulting in disconnection. Online, at asianaairlines.com, I faced difficulty selecting a departure date, which prevents me from accessing my reservation to view an updated ticket itinerary. This has been an extremely frustrating encounter with an airline. I am uncertain if I will opt for Asiana Airlines for future travel. Prompt feedback is requested as the alterations to my booking are impractical, and I require a flight adjustment to ensure I can successfully connect to my subsequent flights. Thank you in advance, C.

My flight is scheduled for September 22nd, and I need to bring my dog with me. I've been trying to contact the airline for days with no luck. Finally got a call back today, September 21st, and they mentioned it will take 3-4 days to process the request. I reached out to Asiana's US number, but they referred me to the head office in Seoul. I'm struggling to expedite this process as I really need my dog to accompany me on this trip and arrange the fee payment.

Dear all, I am Jeong Hyeon Sik from Seattle. I am planning a trip to Seoul next month and encountered issues with my mileage points. Despite flying out in June thinking I would have enough, it turns out my wife and I have discrepancies in our points due to hers not being credited. This situation is quite frustrating since we follow the same procedures each time we fly. The staff advised that points can be credited within a year, and this should have been done promptly. I have frequently used my Asiana Bonus Club card and have not had consistent success with point accrual, despite being reassured at check-in. It is disheartening to realize the potential amount of unclaimed points over the past 20 years of flying exclusively with Asiana. After numerous unsuccessful attempts to contact customer service, I finally received some assistance, but the process has been quite tedious. I am grateful for the 20,[redacted] points recently credited; however, I am eager to purchase my Incheon-bound flight soon. I hope the provided information is accurate and the matter gets resolved promptly. Thank you.

My spouse and I used a mix of United Membership Miles and cash payment for roundtrip business class tickets from JFK to Sydney with a layover in Inchon in January [redacted]. We originally chose seats together. However, in September [redacted], we were informed of a seat change due to aircraft maintenance. Unfortunately, we were then given separate seats. Despite contacting Customer Relations/Reservations, I was advised that they were unable to assist. They mentioned that the vacant seats were being held at the airport and suggested I wait until check-in to try to change our seats. I find this situation unreasonable. Our seats were altered without our input, and we request to be reassigned adjacent seats that are currently available to ensure we can sit together.

I was unable to board my scheduled flight and reached out to Asiana Airlines for assistance. However, they were unable to provide further help and suggested I contact the travel agency. The agency explained they can only assist once Asiana changes the ticket status to "OPEN" from "BOARDED." I had to purchase a new last-minute flight myself on the missed day. I would appreciate it if Asiana can update the ticket status for K. N. Kimberly to "OPEN" to facilitate the travel agency's assistance. Here are my flight details: Airline Booking Code: 1A/WVEC25 Flight OZ [redacted] – Asiana 10/3/18 Flight OZ [redacted] – Asiana 10/3/18 TICKET:[redacted][redacted] - DIEP-NGUYEN KIMBERLY (NOT USED) TICKET:[redacted][redacted] - DIEP-NGUYEN ANDREW The travel agency mentioned they cannot help until the status is changed by Asiana Airlines. Please advise on how I can proceed. Thank you for your attention to this matter.

On October 20, [redacted], around 3:00 pm Hawaii time, I attempted to book a round trip from Honolulu, HI to Incheon, Seoul on Asiana Airlines website. Despite trying 7 times with 3 different credit cards, the $[redacted].90 payment was declined. After contacting the credit card companies, it was revealed that all payments were approved, but the transaction still couldn't be completed. The payment should go through the MasterCard ending in [redacted]. My mother holds the other MasterCard ending in [redacted] and Visa ending in [redacted]. I request that the extra payments be refunded. I need assurance that the payment was successful and my reservation is secured. I am traveling with 4 companions, and we aim to sit together on flights OZ231 and OZ232 in seats 20D and 25G respectively.

Hello, I am Divyansh Pal, an Indian citizen currently residing in the USA on an F1 student visa valid until [redacted]. I am planning a trip to India in December, with a layover in Seoul, South Korea, while using Asiana Airlines. I have a couple of inquiries: 1. I will be traveling from San Francisco to Delhi via Seoul on December 12, [redacted], with a 12-hour stopover at Incheon Airport. Can I acquire a transit visa upon arrival to explore Seoul during the stopover through Incheon Airport Transit Tours? 2. On my return journey around December 30, [redacted], from Delhi to San Francisco via Seoul, I intend to spend a few days in Seoul. Can I obtain another transit visa upon arrival for a short stay on my way back to the USA? What would be the duration of this visa? I have read that Indian citizens with valid US visas are typically granted on-arrival transit visas for up to 30 days. I plan to take advantage of this to tour Seoul during my flights between San Francisco and Delhi and vice versa. Could you please clarify: 1. Is it accurate that Indian citizens with F1 US visas are eligible for transit visas? 2. What documentation would I need for the transit visa application process? 3. Can I obtain transit visas twice within 20 days, once on my way from the USA to India and again when flying from India back to the USA? 4. Also, could you provide information on the cost of the visa?

Hi, I'm writing to inquire about amending my booking made on 25/10/[redacted] with Booking number: 0[redacted]/KFWBHT. I initially booked for 5 travelers departing from Singapore to Seoul on 09/02/[redacted]. Unfortunately, one person in the group, Norfarahdilah binte Mohamed Wadi, has work commitments and needs to take a flight the next day instead, departing on 10/02/[redacted]. She will only be able to join the travel party later that day as she is returning to Singapore from work on 09/02/[redacted]. Would it be possible to change her flight date to accommodate her schedule? This trip means a lot to our family, and I appreciate any assistance you can provide in making this adjustment. Thank you for your help. Warm regards, Hidayat bin Mohamed Wadi

I bought tickets via Justfly with Booking Number [redacted]-[redacted]-[redacted] and Asiana Confirmation Number TD65BA. Unfortunately, one of the tickets was for Rosario A. Mallari, who has passed away. Following Justfly's request, I provided a copy of the death certificate for her ticket refund. However, they are now asking for my wife's birth certificate, our marriage license, and my daughter's birth certificate to prove our familial relationship. We find this request invasive given the circumstances and have already provided the death certificate listing my wife as the daughter. We urgently need resolution as we are facing funeral expenses. Please address this promptly. Thank you.

Hello, I'm Tsermaa Tsedennyam. I took Asiana Airline flight 0Z754 on 05Nov18 from Singapore at 3 am to Inchon terminal 1 at 10:10 pm. Unfortunately, I forgot my hand-carry luggage in seat 4D on the plane. Around 30 minutes after leaving the plane, I realized my mistake and promptly informed the staff at the Korean Air Prestige Lounge since I had a connecting flight to Ulaanbaatar, Mongolia with Korean Air. Despite being told I could collect my luggage in Ulaanbaatar, I did not receive it yesterday. I would like to inquire about the current status of my Dark Gold Samsonite luggage with a green name tag featuring my Tsermaa Tsedennyam details (including my Cathay Pacific airline membership card). How can I go about retrieving it?

Hello, I recently had surgery on my leg and heart and have been diagnosed with chronic venal thrombosis, leaving me wheelchair-bound. My original flight back home on December 3 was rescheduled from October 27 while I was still in the hospital. I obtained a medical certificate from my doctor stating my need to sit without my feet planted on the ground. I am inquiring about provisions for a post-operative passenger like me traveling back to the US in my current condition. I have a medical certificate for Philippine Airlines, but I prefer to fly with Asiana as a loyal customer. My name is Abraham H. V. Jr. I will have a friend accompanying me, who will be in business class while I am a gold member. Your assistance is greatly appreciated.

Hello Officer, I recently made a booking with Asiana Airlines for flights from Shanghai to Tashkent via Seoul on March 8, [redacted] (Flights OZ362 & OZ573) and returning on March 11, [redacted] (Flights OZ574 & OZ363). However, I encountered an issue during the payment process. After entering my credit card details and other information and clicking "PAY," the transaction did not go through, and I did not receive any confirmation email regarding the payment status. Could you please verify if the booking was successful and if the payment went through on your end? If the payment was successful, kindly send me a confirmation email with the booking number and E-Ticket. If not, please inform me via email. Thank you for your assistance. Best regards, Franciscus S.