Arlo Customer Service Issues

Yesterday, I connected the Arlo Doorbell to my Arlo base station. When I press the doorbell ring button, I receive a call from the doorbell. However, there is an issue with the video quality when I view it from the paired Arlo Pro 2 camera. The bottom half of the video image has grey snow. I have tried reconnecting the doorbell to a different camera, an Arlo Pro, but the video quality issue persists. Both cameras work perfectly when using them through the Arlo Android app. However, during a doorbell call, the video quality is very poor, with grey snow affecting the image. It appears that the H264 video decompression cannot recover the incoming video in certain regions between frames. Any advice on how to resolve this issue would be greatly appreciated.

I returned my Arlo camera to the base station after charging it fully. The Arlo app initially showed it was in the correct position with motion and alerts sent to my cell phone for both cameras. However, later I noticed that camera #1 had a red light turned off. I attempted to sync it multiple times, even removing the adapter from the base station and re-syncing, but it didn't resolve the issue. Camera #1's video was visible on the monitor but without alerts to my phone, unlike camera #2 which continued to work flawlessly. Despite resetting the base station multiple times and trying to sync the cameras, they both ended up showing as offline in the Arlo app. I admit I should have checked the app before troubleshooting. I'm lacking the latest instructions for Arlo and had responded to an email request for an update in [redacted]. Any help is appreciated. Thank you.

Good day, I have added a new Ultra base station in addition to the existing first station. The first has 5 cameras, and the new one has 1 camera. Now I want to choose a subscription - impossible, I have no options, the continue button remains grey. I have tried on every PC, on the laptop, and also in the app (Android on phone and tablet). I also cannot find an Arlo Smart Service code. I live in Liechtenstein - which somehow counts as part of Europe, right? But here, apparently, it does not belong to either Europe or Switzerland. 😉

I'm experiencing issues with my Arlo video doorbell not recording videos. I didn't encounter this problem with my other cameras that didn't require a plan. Can you set up the doorbell to send videos to the same location as the other cameras? Here is the doorbell's serial number: A2G19AKXA249F. It was purchased online from Arlo approximately 4 to 6 months ago. Please help me rectify this situation without having to purchase a plan. Thank you. Respectfully, ECJ (Eric C. Jones)

I purchased a set of four Arlo Pro cameras from Best Buy. After installing them, I noticed they were not holding up well in the cold weather as advertised. Despite trying different troubleshooting methods, the cameras kept showing low battery prompts. Frustrated, I bought additional batteries, solar panels, and charging cables to no avail. Surprisingly, when I tested an indoor camera with the outdoor battery, it worked fine, while the reverse scenario failed. Contacting Arlo for support has been challenging, with an unsettling experience regarding a supposed firewall issue. I appreciate the refund from American Express. Currently, only one camera is functional, yet I continue to pay the monthly fee. I seek assistance in exchanging the faulty cameras as I'm still interested in Arlo products and have recommended them to friends and family. Thank you for considering my situation. John L. from Roseville, Michigan.

The update for the ArloQ cameras' status has been significantly delayed. This issue is not only affecting my system but also that of a friend whom I can access. My friend has even refrained from activating the cameras for security purposes because it takes too long to access them. They are uncertain whether they can deactivate them upon returning home without receiving numerous motion alerts. On my system, the status of my two Arlo Q cameras does not include the camera covering the drive; it only shows "getting status." Strangely, it still records activities on that camera and stores them in the library. Initially, I was a great supporter of Arlo, but this problem, especially with what should be security devices, which are now not easily controllable or adjustable, is prompting me to consider switching to Kasa. I have tested Kasa, and despite being much cheaper, they seem to perform very effectively. If this issue remains unresolved, I may choose to discontinue using Arlo instead of expanding to their doorbell and other products. Sincerely, John

I am experiencing issues with my "Outside Entry" and Outside Garage cameras. The cameras are showing a message indicating the AC power has been disconnected, and the Activity Zones are disabled. Both cameras are powered by the Arlo Solar Panel. The "Outside Entry" camera has stopped counting people walking in its view. I subscribed to the service before the trial period ended with Statement # AAM[redacted][redacted]. I require the "Outside Entry" camera to resume recording without providing constant text message alerts for every person detected. I prefer it to record and display the number of triggers since my last check on the app or web portal. Any assistance on resolving this matter would be appreciated. Arlo I.D. [redacted]5.

I received an Arlo security camera as a gift years back. After using it for just two days, I found it to be of very poor quality and not useful at all. Despite my attempts to stop receiving emails from Arlo, I continue to get notifications about new security updates. The emails lack an unsubscribe option and are sent from a no-reply address. Additionally, the online chat feature is non-existent, which adds to the frustration. I refuse to provide any further information to Arlo as I feel they do not respect their customers' wishes. Companies should allow customers to opt out of marketing communications easily. I simply want Arlo to delete my information, cease all marketing efforts, and refrain from emailing me any further.

On July 23, [redacted], I purchased an Arlo Go camera from Amazon (Order number [redacted]-[redacted]) and the battery is now so weak that it lasts only 5 days, even though the camera is off at night. According to the product description, it should last for several weeks, and initially, it did last around 4 weeks. My friend bought the same camera at the same time, and hers is still lasting over 4 weeks even in winter weather conditions.

We adored our set of Arlo Pro2 cameras. After almost two years, one camera malfunctioned, so we upgraded to the Pro3 for its spotlight feature. Despite placing them in the same locations, one camera consistently stays offline. Best Buy replaced the entire system but the issue persists. Even after adjusting the camera's position and moving it closer to the base, it continues to malfunction, causing frustration. The hub or all four cameras intermittently going offline adds to the problem. This new system has been troublesome, nowhere near the reliability of our previous Pro2 setup. It's disheartening to have invested in new cameras that don't perform as well as our older ones.

Subject: Urgent Assistance Needed with Arlo Support Case #[redacted]1 Hello, my name is Raphael POUJAUD. I'm reaching out on behalf of [redacted] regarding a critical matter with our Arlo case #[redacted]1. We urgently require an update and any assistance you could provide would be greatly appreciated. The original message submitted to Arlo support outlined a personal and family-related situation rather than a technical problem. Specifically, we are seeking access to video recordings from January 11th to January 15th that seem to have been automatically deleted from our library. These videos feature Marco, who has sadly passed away shortly after those recordings. Retrieving these particular videos is of immense importance to us, and any support in recovering them would be highly valued. As our videos are routinely deleted, we are especially concerned about the missing footage from the specified dates. Your prompt attention to this matter would be sincerely appreciated. Thank you for your assistance.

I am currently an Arlo customer. I tried to purchase the Arlo Pro 4 three-camera system on sale over the weekend, expecting a 40% discount as advertised. However, when I added it to my cart, the price remained at $[redacted] instead of the expected $[redacted]. I contacted Arlo Support multiple times, waiting for over two hours on hold and even requested a callback which never happened. Today, I was informed the sale had ended and they couldn't assist me further. The representative suggested I buy it at full price and then seek a refund. This experience felt misleading and unacceptable. As a loyal customer, I expected better service, especially when making a new purchase. Can anyone provide assistance with this issue?

I have a total of four cameras in my home security system. Two of them are here while the other two are about an hour and a half away at another residence. For the past three weeks, I have been struggling to get the cameras at my home online. Interestingly, the cameras at the other location are functioning properly. Despite my son’s efforts to guide me through various troubleshooting steps, nothing seems to work. Whenever I try to access my Arlo app, the two cameras at my home just show a grinding motion. Initially, I could view the battery status, but now it's just a black screen with the grinding. I have tried rebooting my Orbi, my Arlo, and everything else. I even uninstalled and reinstalled the app. The distance between the Arlo base in the back of the home and the Orbi in the front has not been an issue before. I'm at a loss for what else I can do.

I have been attempting to synchronize my Arlo 4 camera set to my WiFi router for the past four days. I successfully recognized one camera initially, but I am unable to progress to updating the firmware as it continuously spins and shows the device as offline. Despite following the suggestions from the Community Support and Tips, including fully charging the batteries, resetting the cameras multiple times, and removing/replacing the batteries, the issue remains unresolved. I even deleted the camera from my app and attempted to set it up again without success. Feeling extremely frustrated, I am considering returning the cameras for a refund as my WiFi signal may not be adequate for this product. I have already opened a ticket, case ##[redacted]7, on 05/24/21 and am eagerly awaiting a response. Thank you.

Our church in Sudbury, Ontario, Canada purchased two sets of Arlo Essential cameras from our local Costco. The cameras work well, but the battery charge does not last the advertised three months as stated. We are experiencing a maximum of two weeks on a four-hour charge for each camera, sometimes needing up to five hours for a full charge. The cameras are positioned high, making it challenging for a senior to retrieve and charge them weekly. We are considering returning the system to Costco for a refund as this falls short of our expectations. We made the purchase in June [redacted] after reading positive reviews and desiring a reliable wireless system. Our church in the downtown core has faced vandalism from the homeless, and the camera system has been helpful in deterring trespassers. We seek advice on whether to return the cameras or explore other options. We are eager to hear back from you.

I purchased two orders of charging cables and chargers from ARLO with order numbers [redacted]4 and [redacted]9. Each order contains three units of SKU: VMA4800-100NAS. I have not opened the boxes and would like to return them for a refund. I need an RMA for each order. My experience with customer support on the website was frustrating and unhelpful. I would appreciate any assistance you can provide.

I recently set up the Arlo Pro 4 system with three cameras. However, I am facing some issues with the camera setup. Out of the three cameras, only two are being recognized as active devices. I am unable to label the third camera, and the two recognized cameras are stuck on the last picture taken without showing any motion. Additionally, one of the cameras now displays a red indicator, indicating an issue. I have ensured that all three cameras are fully charged. It would greatly assist me if I could have a conversation with a representative to address and resolve these technical difficulties.

I recently purchased a bundle set of Arlo Ultra 2 with a Doorbell camera. However, shortly after the initial charge, I was billed an additional $[redacted] without any explanation or confirmation email. I attempted to reach out to Arlo for assistance in canceling the extra charge, but was unable to access online chat support and could not find any phone numbers for orders or billing inquiries. I have cancelled my credit card and will be disputing the charges. It is concerning that a security company like Arlo is not responsive to billing issues and can potentially be linked to online fraud.

I am reaching out to someone at Arlo regarding an issue I am facing. I purchased a 4-camera system from QVC which has provided good service. However, I am having trouble changing my email address from my old AT&T account to my new Gmail account. Arlo's process requires them to send an email to the old AT&T address, which is no longer functional. The representative I spoke with suggested creating a new account, erasing my old devices, and purchasing new software and technical assistance, costing hundreds of dollars, just to change my email address. I find this excessive and unnecessary. I feel Arlo is trying to overcharge me for a simple request, so I am considering switching to a different brand and will not recommend Arlo to others in the future. Thank you, B. M.

Good afternoon, I need to reset the two-step verification on my account as I no longer have access to the email or phone associated with it. Although I can access my account, I'm unable to proceed when using a new device. I would like to update my email from [redacted] to [redacted] Can someone assist me with this?