Arlo Customer Service Issues

I have been attempting for more than a week to access my three solar-powered cameras, all of which were functioning perfectly until last week. Two of the cameras are under 3 months old. I keep receiving the following error message: "There was an error obtaining your library. Arlo team is addressing this problem." Two of the cameras remain off, and I am unable to switch them on. The third camera seems to be recording videos, displaying 11 videos, but I am unable to access them. I need guidance, please assist!

My Arlo system suddenly stopped working, indicating that my email address was correct, but the password was not recognized. I changed my password on 01-04-[redacted] and again on 01-10-[redacted], but it still wasn't accepted. My cell phone shows that my Arlo system contains [redacted] photos. However, the system continues to reject my password, prompting me to seek advice without resorting to the paid expert service. The offer to engage with an expert for $1.00 may seem enticing, but the subsequent monthly charge of around $46.00, despite the ability to cancel anytime, appears suspicious. I am hopeful for free assistance from others who have faced a similar issue rather than opting for what seems like a potentially questionable deal.

I can sign in to my account on my Mac computer, but when I try on my iPhone or iPad, my credentials are accepted but I am stuck in a loop asking if the devices are trusted. No matter how many times I hit the trust button, I keep getting redirected to the same screen. I completed two-factor authentication and the number was verified, but the app still won't trust my devices. How can I move past this issue? Please reach out to me with instructions or a call to help me resolve this matter.

My Galaxy tablet is malfunctioning, and I am unable to receive any verification emails on it. Despite trying to request a verification email from another device, I have not been receiving them. This issue seems to occur with sites that cannot send emails to a .us domain, including yours. When I try to enter my email "[redacted]," it indicates that it is invalid, even though I have been using it for ten years. I believe the account recognizes my email and password, so I kindly request to update the account ID and email address to "[redacted]" Thank you. - Neal J. [redacted]

I recently received phone calls and text messages from a company referring to a person named Arlo, who I initially believed to be associated with my Arlo cameras. However, upon consulting with Arlo, they clarified that they do not work with any outside vendors. The company in question identified themselves as TECHSIST IT SOLUTIONS LLC, with an individual named Ricco Montana reaching out for a monthly computer and security checkup. They are offering to update and upgrade the security system they installed last year. If interested, you can contact them at [redacted] or the toll-free number 1-[redacted] to schedule an appointment.

Dear ROSE, We have detected that a third-party service, Verisure, has linked to your Arlo account on 02/22/[redacted] at 02:57 PM UTC from the IP address 52.51.44.[redacted] in Dublin, Ireland. If this was you, you can ignore this message. If this was not you, please follow these steps to secure your account: 1. Remove the unauthorized device from your account in the Privacy Center. 2. Change your password in the settings. For any inquiries, please check our Support Page. Thank you, The Arlo Team

After switching to a new phone, I successfully transferred all my apps but am facing an issue with the Arlo app. Despite using the same email and phone number, the app requires me to enter a 6-digit code sent via text, but I'm unable to input the code in time before it expires. This leaves me unable to access the app and without the needed security. I have attempted multiple times without success. Any advice on resolving this would be appreciated. Thank you for your assistance. - Larry

I recently bought an Arlo Pro 4 two-camera system for my Florida home to monitor it while I'm in my second home in RI for the summer. The cameras were fine in FL but now that I'm in RI, they're offline. I understand they need to connect to my RI Wi-Fi. When I try, it asks me to hold my phone in front of the cameras, which I can't do from RI. My RI Wi-Fi is a 2.4 GHz network, ruling that out. How can I switch networks so the cameras work in RI while I'm away from FL? Currently, they are set up for my FL network. There must be a way to do this remotely as the whole purpose of buying them was to monitor my FL home from afar. Thank you for any help.

I have experienced instances where the cameras and service have failed to meet our expectations. On several occasions, the police were called, but there was no footage available due to issues with the Arlo product. 1 - The cameras do not consistently record when there is movement, leading to missed events due to delays in recording. 2 - One of the cameras emits a repetitive clicking sound, which I was informed is "normal," but it disturbs my dogs and neighbors. 3 - The wired doorbell does not function during the day in Arizona. Is there a model suitable for warmer climates? 4 - I need guidance on adjusting sensitivity settings for windy days to reduce false alerts and ensure timely notifications for actual events. 5 - The delay between the camera detecting activity and the doorbell alerting us is significant, hindering timely responsiveness. 6 - Lag time is also an issue with using the microphone/speaker on the cameras, resulting in missed interactions with individuals on-site. I have a robust business internet connection, and after troubleshooting with a technician, the internet speed was not identified as the cause. Although the system was recommended by a friend who had a positive experience, my system does not perform as expected despite paying more than others. I seek assistance in addressing these issues to fully utilize the system's potential for security and peace of mind. Thank you for your attention.

After my complaint to the NYS ATTNY, I was given a free month of cloud storage on my account, valid until June 18, [redacted]. Recently, Arlo canceled my account, and when I attempted to purchase another subscription, I encountered an error message regarding a "no master plan." Unfortunately, there is no customer service number to call for assistance. I am unable to proceed with purchasing a new subscription. I kindly request that Arlo honor the free month of cloud service as originally agreed, remove the confusing "no master plan" issue, and restore access to my account promptly. Thank you.

I am having difficulty connecting my three Arlo Pro 4 cameras to my Wi-Fi network. Despite following the setup process successfully, my cameras are not being located by the system, even though they are only 2 feet away from my router. I have attempted all the troubleshooting steps recommended on the Arlo website, such as performing factory resets on the cameras. I am frustrated by the lack of a support phone number provided by Arlo, especially considering I have a subscription with them. Any advice on how to proceed would be greatly appreciated.

I have unfortunately been a victim of theft, with approximately $[redacted] worth of Arlo cameras being stolen over the last 8 months. Despite Arlo's inability to identify the culprits, I took it upon myself to analyze the footage. After extensive review using Google and Google Photos, I have identified the individuals responsible. Upon sharing numerous videos with Arlo, I realized they either could not decipher the information or chose not to disclose their findings to me. This issue must be escalated to Arlo security, as they need to conduct a thorough investigation. I believe the James Webb telescope satellite is key to solving this case. By turning off my cameras for 2 weeks, I discovered the thieves were still accessing my property via Wi-Fi through the cameras. This is a serious FCC violation and warrants immediate attention. I am eager for Arlo security to address this matter promptly for my peace of mind.

I have several queries about the Arlo Home security camera system. How can additional users be added to an existing service? What is the limit on the number of subscribers allowed on a single account? Is there a fee associated with adding users to the same account, and if yes, how much is it? Are there monthly charges for an Arlo Account, and if there are, could you provide a breakdown of the costs? Is the setup process straightforward for an existing service? Can I check on my home from anywhere in the world? Kindly provide the necessary steps for me to join the system. Please send the responses to my email at [redacted] or contact me at [redacted]. It would be beneficial to have a contact name and phone number for ongoing communication. Being old school and retired, having a consistent contact person is ideal for me.

I have faced a threatening situation where vital evidence is stored on your server, along with other legal violations. The person involved is obtaining a conceal carry permit soon, and I urgently need to prevent this for my safety. Additionally, he has exposed himself to me without cause. I am seeking immediate assistance. Please contact me today. I prefer not to involve a lawyer to access these recordings. Can you confirm if the server activities are monitored regularly? Thank you, Michelle [redacted].

I bought 3 Arlo Ultra cameras on March 7 for over $[redacted]. However, they have been extremely frustrating. The cameras frequently go offline, overheat in the summer heat, show the battery as dead even when continuously charged, lose WiFi connection due to limited hub range, and need frequent reboots by removing the battery. All cameras are on hard-to-reach second-floor balconies, and being 82 years old and disabled makes going upstairs challenging for me. Currently, all three cameras are offline, which is not ideal for security. Furthermore, one of the cameras at my summer home stopped working just five days after arrival and has now been offline for over [redacted] days despite the charger being in place. I would like to exchange them for three Arlo Pro 4 Spotlight cameras that connect directly to WiFi and can be continually charged. If that is not possible, a refund of over $[redacted] would suffice. I also have a $9.99 per month plan that I believe can be transferred. The serial numbers for the cameras are A453197TA02AC, A453197WA02AF, and A4541B7EA0C9D, while the hub's serial number is A6J3197BA01A8. Thank you, Tom E.

I own five Arlo Pro 2 Wire-Free HD Security Cameras that I have had for about seven years. Recently, I noticed that the far right LED light on my base unit went out, signaling that it wasn't detecting the cameras. When I reached out to Support, I was informed that after the initial seven years, a subscription plan is required. The options provided were $[redacted].99 for a two-year plan or $[redacted].99 for a lifetime plan. I don't remember being informed at the time of purchase that a subscription would be necessary after seven years. I am curious to know if this information is accurate.

I wish there was a phone number available for this chat service. I am planning to write a book on how to troubleshoot this issue, which seems straightforward. The problem is that I am not very tech-savvy. I recently set up an account for our Arlo cameras and they have been working fine for months. However, it seems like my wife's phone is logged into my account. When she checks the cameras, I get locked out, and vice versa. I would like to set her up with her own account, but I am concerned that if I do, it might disconnect my phone. Is this correct? Please advise on how we can both access the cameras simultaneously. I tried inviting her, the process seemed successful, but now the app is prompting a sync with all three cameras. I am hesitant to proceed until I understand the implications. I am currently in the barn contemplating syncing a camera to her phone. Can you provide an email address to address this issue? I believe having a phone number for support would greatly improve customer service.

During some renovation work on my front door area, I turned off my video doorbell to avoid getting constant alerts. However, I'm now struggling to re-enable it. I've attempted all the troubleshooting suggestions on the website but can't find a solution. The website provides conflicting information about the doorbell's connection status. Unfortunately, there's no customer service phone number available for further assistance. -Paul W.

I've been using Arlo for a few years. Suddenly, I'm facing three issues. First, one of my cameras shows the message "your Arlo device appears to be offline" despite reinstalling it twice. Secondly, the motion detection on one camera works inconsistently or fails to save detections. I'm willing to pay for phone support but am unable to reach anyone via phone.

I would like to cancel my service as I have been mistakenly charged on my credit card for over a year. I have been promised each month that the issue would be resolved, but nothing has been done. This situation feels fraudulent, and I am being charged $[redacted] monthly for a service I do not even have. I am frustrated by the lack of action and compensation. If this matter is not promptly addressed today, I may need to seek legal advice and escalate this publicly. My name is Richard B., and I am eager for a resolution.