How Do I Get Technical Support from Arlo?

Arlo is the foremost maker of connected security cameras in the United States. Their camera solutions can be applied for residential or commercial security purposes.

The cameras do face technical difficulties occasionally as is the case with all machines. Most of the technical problems faced by Arlo are connectivity issues though the problems can vary widely in depth and scope.

There are certain technical problems with Arlo devices that are simple to fix and can be done with a simple guideline while others are highly complex and require expert assistance. The method you choose through which to acquire technical support will depend on the nature of the device's technical difficulty.

You can tech support from Arlo from any of the following sources:

Support Center

Arlo's support center is their support knowledgebase where all the information about their devices can be accessed. The Arlo support center is not only a great resource for its information but it also very easy to use.

The support center includes FAQs, support articles, instructional videos and manuals. the FAQ page should be your first step when looking for tech spport from Arlo. Check the topics on the FAQ page and find that is relevant to your predicament.

You can browse the support center by topic or by device which is a feature that makes it easy to find help in the support center. It is easier to briwse by device and find all the resources difficulty in the associate with the device in question.

If you don't find any relevant material on you device, you should describe your technical difficulty and search for any relevant article or video. If you do not find what you are looking for in the support center you should take the next step.

Ask the Arlo community

Another great source of technical support is the Arlo community forum. Through the forum you can get support from thousands of Arlo users from across the globe.

You can select a product in the community forum and evaluate the discussions that have been had about the product and see if they are helpful. If not, you can initiate a discussion of your own and ask fellow members for help on an issue.

You can even share a video of the technical difficulty your Arlo device is facing on the forum. Audio-visual presentation is usually the best source of information and members of the forum can offer instructional videos showing you exactly how to fix the problem.

Call Arlo

If you do not get help from any of the above sources, which is highly unlikely, then you will have to contact Arlo's customer care directly. You will have to submit your country of residence and you will then be connected to local customer care agents.

Phone support from Arlo is only fee for the first 9 days after the purchase. After 90 days are over, you can receive phone support for a small fee. Cell service provider's fees will also apply to the call.

An advantage of receiving tech support on a phone call is that you can apply the solutions in real time and see if they work. You can keep the agent on the line until you receive a solution that works.

You can find the Arlo customer service number on their website.

Help Desk

Arlo has an online help desk which you can use to contact customer care and ask for technical support. The drawback to using the help desk is that it is slow. It takes an average of 75 hours to fix issues presented in this manner.

You can retrieve the help desk's address from GetHuman.