Argos Customer Service Issues

I visited Argos at Liverpool St. John's today and purchased a single BT landline phone for £20. However, upon opening the box at home, I discovered that there was no phone inside, which has left me extremely upset and frustrated. Not having a landline phone is causing me stress and anxiety as I urgently need it for my home. I made the purchase today at 18:22:29 on 28/06/[redacted] with order number A[redacted][redacted]. I paid by card. I would like a refund to be issued to my bank account and some form of voucher or apology sent to my email for the inconvenience. I have a picture of the empty box for reference if needed. Please contact me at [redacted]1 as soon as possible. This has been a disappointing experience, and I would appreciate a resolution promptly. Thank you.

I recently purchased a microwave, and last night it suddenly exploded with a loud bang, emitting blue sparks that landed on my face. My name is Karen Regan, and I reside at 11 Poppy Road, Oldham, OL13FT. You can reach me at [redacted]0. I urge someone to investigate this as the microwave was new, used for only a couple of months. This incident startled me as it knocked off the electricity in my house. Fortunately, the house did not catch fire, which is crucial as three disabled individuals reside with me.

Yesterday, I had a distressing experience at your Kidderminster store, which left me in tears. The encounter with the manager named Simon was upsetting and humiliating. I tried to return a steamer I had purchased the day before, but he rudely refused the return citing various reasons like a missing black tie for the plug, a missing plug cover, and a ripped plastic bag holding a container. Simon's aggressive behavior towards me as a 73-year-old disabled lady was unacceptable. Despite my offer to bring back the missing items, he threatened that other stores wouldn't accept the return. Another customer witnessed the incident and comforted me. I hope this message reaches the appropriate department to address the situation and obtain a refund. It's important to hear both sides of the story from the Kidderminster store.

Order number: [redacted] Product: SIM Free Xiaomi Redmi Note 10 Pro 128GB Phone - Onyx Grey Quantity: 1 Price: £[redacted].00 Purchase Date: 9th May [redacted] Hello, I bought the Xiaomi Redmi Note 10 Pro phone in May [redacted]. Unfortunately, in April [redacted], the screen suddenly stopped working and became unreadable. The screen had briefly blanked out before but would come back on. I have not dropped the phone or mistreated it in any way that would cause such a problem. Due to health issues at the time of purchase, I forgot that I bought the phone from Argos, instead thinking it was from Amazon. After unsuccessfully trying to locate the seller through Amazon, I now realize it was from Argos. I consulted a professional mobile phone repairer who could not find a genuine replacement screen for this model. They suggested I reach out to the seller for assistance. Since the issue occurred within the warranty period of 12 months, I kindly request a replacement or refund for the non-functioning phone. Thank you for your prompt attention to this matter. Best Regards, J.S.

I purchased a mobile phone from my nearby Argos in High Wycombe. The next day, I attempted to return the phone as I was dissatisfied with its functionality. Argos staff refused the return citing a policy that exempts products from return within 30 days if the security seal is broken. I explained that I needed to open the box to use the phone. I have reached out via email to the customer service contact provided by Argos over the phone. I am currently awaiting a response. The packaging and the phone itself are in good condition.

I purchased a Winslow Grey single headboard, Divan, and mattress from Argos totaling £[redacted].95. The delivery was scheduled for July 4, [redacted]. When it arrived, the bed had 6 legs but only 5 were delivered. After contacting Argos, a new delivery date was set for July 8, [redacted]. However, the delivery only contained another headboard instead of the missing leg. Another delivery is scheduled for July 10, [redacted], in hopes that the missing leg will be included, but I am not very confident that it will be resolved.

Subject: Complaint Regarding Samsung Tablet Purchased from Argos Dear Sir or Madam, I recently bought a Samsung tablet from Argos and paid £[redacted].00 at the time of purchase. Unfortunately, I encountered an issue with the tablet being bent. I brought it back to Argos a month later due to personal circumstances. Argos informed me that the tablet needed to be sent off for repair, which they estimated would take 21 days. After three weeks had passed, Argos contacted me to inform that there would be a charge of £[redacted] for repair, citing accidental damage, which I disputed as I believed it to be a manufacturing fault. I requested the tablet be returned to me, which took an additional week, making the entire process last for over 6 weeks. Despite contacting Samsung, Argos, and Argos head office, I have not received a satisfactory resolution to this issue. The tablet remains bent, and I am disappointed with the lack of assistance from the store. The Consumer Rights Act [redacted] protects my rights as a consumer, and as the product is not as described and is not of satisfactory quality, I am entitled to request a replacement. I kindly ask for a resolution within 14 days from the date of this communication. Sincerely, Habiba Patel

Hello, I am in need of a big favor if possible. Upon moving into my new home, I discovered a Habbit dining table (HAB ASPER DINING TABLE WHITE [redacted] PK1/2) left behind by the previous owners. Unfortunately, the table has been taken apart, and all of the screws are missing. Despite my efforts, I have been unable to locate the specific screws required for this table through various channels, including the unhelpful Argos helpline spare parts. I am reluctant to discard the table and am willing to purchase the necessary screws to reassemble it. My online search for the parts has been unsuccessful so far. Any assistance you can provide would be greatly appreciated. Thank you, Michael M.

Avoid purchasing rings from Argos. The ring received is significantly smaller than advertised, making it impossible to return after customization. This seems to be a scam, so it's best to buy rings elsewhere. Natalie, I stand by my Trustpilot Review. Order details: #[redacted]82, Dr. Ayodeji O. Contact: broobon@[redacted], [redacted]7. Address: 50 Bycroft Road, Southall UB1 2XQ.

I purchased an air fryer on sale for £79 for my dad, who has Parkinson's and dementia. Unfortunately, the item hasn't arrived at the store for pickup as expected. After contacting Argos multiple times, I was informed that due to an error, the air fryer was not dispatched or got lost in transit. Now, I am being asked to wait for a refund and then reorder the same item at the increased price of £[redacted] since it's no longer on sale. It seems unjust to raise the price from £79 to £[redacted] after already taking the payment. I have alerted the local newspaper and national newspapers about this issue. My dad simply wants the air fryer he ordered, not a refund. I am speaking with the ombudsman to understand if this situation is legal. Argos, please address this promptly. This treatment of a vulnerable individual is unacceptable.

I am disappointed with Argos for the recent delivery issue. I was not informed about the delivery, and when it arrived, the box was damaged. Despite contacting the company multiple times over two weeks as they requested for the damaged box to be collected, there has been no response or action taken. As a loyal customer, I did not anticipate this level of service from Argos. The delivery reference number is [redacted]81. Thank you, A. D.

I would like to address an issue I have encountered with a recent purchase. I ordered a bed which was delivered to a different address two weeks ago. Unfortunately, upon arrival, the bed had noticeable marks on it and, to my dismay, it does not fit the intended room. Despite working long hours every day, I am eager to have this matter resolved. My daughter, who received the delivery, has been unable to have it removed from her house for two weeks as it is now an obstruction. It is imperative that the bed is collected and returned promptly as it does not serve its purpose in the intended room. Despite assurances, the collection has not taken place, and I am concerned about being charged for an item I cannot use. The order number is [redacted]09, and the delivery address is 6 Bradshaw Drive, Mill Hill NW7 1HF. I have already attempted to escalate the issue to no avail, and I kindly ask for your assistance in resolving this situation promptly. Thank you, Alexandra Corcoran.

Subject: Regarding Recent Purchase Return Issue To Whom It May Concern at Argos, I had a concerning experience at the Argos Enfield branch on September 3, [redacted]. When attempting to return an item missing some packaging, the manager, Kapil, refused the return despite the item being undamaged. The situation escalated to involve the police, with whom I had no issues, and I felt compelled to reach out to you with this complaint. I firmly believe I am well within my rights as a consumer to expect a reasonable return process. For further reference, my Argos Card Account number is 6[redacted]1 08[redacted]8, and my contact address is 50 Cassandra Gate, Cheshunt, Waltham Cross, EN8 0XE. I await a satisfactory resolution. Thank you for your attention to this matter. Regards, Miss Kim Boyd

I picked up my Acer Aspire laptop on September 18th, but I was not happy with the keyboard. I went back on the same day to see if I could exchange it, but the staff refused. After contacting customer service for advice, they recommended going to a different branch. Trying to speak to the manager was unsuccessful as I was informed they were unavailable. Despite mentioning Argos' return policy posted online, the employees were impolite and insisted they couldn't provide a replacement due to the item's high value.

I recently ordered an Apple Watch Ultra (order number [redacted]), but unfortunately, the box arrived dirty and in less than perfect condition. Additionally, the product is not functioning as expected as it is supposed to be supported by the Three network. Despite contacting both Apple and Three for assistance with the setup, they have been unable to resolve the issue. I would appreciate any assistance you can provide. Thank you, Pierre

I am reaching out about my order number [redacted]. It has been over 10 working days, and I have not yet received my refund or the insurance coverage that was promised within 5 working days. I have attempted to call, but the numbers provided are no longer in service. I kindly request for this matter to be investigated promptly. Thank you. Sincerely, M. A. from Sainsburys, who made the purchase at Argos, Sainsburys at Sury Basin, Kingston.

Dear Sir or Madam, I am writing in reference to my Argos purchase of a Bush chiller, order number [redacted]. Upon buying the chiller for £[redacted], it started freezing up after a year of use, despite following all recommended defrosting procedures and ensuring proper conditions. After contacting customer support and Argos, I was informed it was out of warranty and requested an expensive independent report. Under the Consumer Rights Act [redacted], goods must be fit for purpose, of satisfactory quality, and as described. It is within my rights to request a refund due to the breach of contract. I kindly request confirmation of your intention to provide a resolution within 14 days. Yours faithfully, dt

Dear Sir or Madam, Regarding: Argos [redacted] - Bush chiller I bought a Bush chiller from Argos for £[redacted]. After a year, the chiller started freezing up inside repeatedly, despite following all care instructions. Support stated it was out of warranty and referred me back to Argos. Argos advised getting an expensive independent report on the product. The Consumer Rights Act [redacted] states goods must be as described, fit for purpose, and of satisfactory quality. Since I have owned the product for over 6 months, but less than 6 years, I am requesting a refund due to breach of contract. I expect confirmation of the resolution within 14 days. Sincerely, Dale T.

Hello, I visited Argos Blackburn to pick up a phone provided by the job centre. The lady at the counter seemed aloof and only mentioned that they would email the receipt. I felt she was impolite. However, I never received the receipt, which I needed for future reference. My phone's numbers are [redacted] FT281740, which might help locate my details and receipt. Could you please assist by trying to retrieve and send me the receipt via email? If you are unable to find any information, please advise on the next steps. Thank you.

Hello, I was supposed to receive a washing machine from you yesterday, but received no communication about it between 7 am and 6 pm. The washing machine was ordered for me by the job center in Stafford as a grant to assist me because I currently do not have one. I do not have the account number handy, but my address is 9 St Michael's Close, Adbaston, Stafford, ST20 0QF, and my name is Ragnar Odin Delahunt. I am hoping we can resolve this matter promptly, as the delivery was scheduled for yesterday, Friday, the 10th of October [redacted]. Your help in investigating the status of my delivery would be greatly appreciated as I have children and the laundry is accumulating. Thank you for your attention to this matter. Kind regards, Ragnar Delahunt.