Argos Customer Service Issues

I made an online purchase of dark green curtains from Argos on Saturday, April 16th, and picked them up the same day. Unfortunately, they were not as dark as I had hoped, so I attempted to return them on Easter Sunday but the store was closed. When I returned them the next day, I waited in line for around 10-15 minutes while the staff seemed a bit overwhelmed. Eventually, I spoke to a staff member named Khalila and explained the situation. Despite the policy stating items must be returned within 28 days and in their original packaging, she initially hesitated. After showing her my confirmation email and expressing my frustration, she agreed to process a full refund to my card. Although I appreciate getting my money back, I left feeling dissatisfied with the service. I wanted to share my experience and likely won't be shopping at that particular Argos again.

I purchased a Bush White fridge freezer (M50142FFW) from the Argos store in Eastfield, Inverness on April 5, [redacted]. During the purchase with Store Assistant Margaret, I was given a delivery date for the following Tuesday, April 12. However, when I called on the 12th, I was informed the delivery was postponed to April 19. Despite being told it was coming from North England, the delivery staff mentioned they came from Dalcross, Inverness. It seems unreasonable for Argos to take two weeks to deliver an item when they have a warehouse in Inverness. This delay caused significant stress, inconvenience, and frustration for me, especially since I urgently needed the new fridge freezer after my previous one, also from Argos, malfunctioned after only two years, resulting in food spoilage. The poor service and lack of communication have led me to reconsider future purchases from Argos. I plan to escalate this issue to Trades & Standards and potentially media outlets like Watchdog. I seek a response to address my concerns. Best regards, John M. 80 Oakwood Court Crown, Inverness IV2 3FQ

I purchased an Indesit washing machine online on the 28th of August with order number [redacted]49. It was delivered to 71 Bridgend Rd, CF32 9AY. Sadly, it is not working as expected. The machine removes fabric softener too early during the wash, leaving my clothes hard and crinkled. Despite four visits from the Indesit technician and changing various parts, the issue persists. Even though I follow the instructions to use fabric conditioner in all washes, it disappears completely in this machine, resulting in stiff laundry. Indesit claims I am not using the machine correctly, which is frustrating considering my extensive experience with automatic washing machines over the past 50 years. The appliance is clearly not fit for purpose, and after multiple attempts to fix it by Indesit, I am left dissatisfied. I am a loyal Argos customer and would appreciate any assistance. Kindly respond to the email associated with the purchase. Thank you. P.S. I am 79 years old and would like to avoid this unnecessary trouble, as my previous machine lasted 15 years.

Hello, I have made over 20 phone calls since February and numerous eBay messages, all in hopes of receiving a refund of £[redacted].94. Here is the timeline of events: 1. I purchased a Vax from Argos on eBay on 16/10/21. 2. The Vax stopped charging in February [redacted]. Upon contacting eBay, I was informed that an exchange was not possible, but collection and refund could be arranged within 30 days. 3. The Vax was collected, and I purchased another one from Argos Plymouth with the expectation of being refunded. 4. Despite several follow-ups and suggestions to initiate a chargeback through eBay, it was apparent that the [redacted]-day limit had passed. 5. Subsequent attempts to resolve the issue through PayPal and the bank also faced the same [redacted]-day barrier. 6. It has been approximately 8 weeks since I was informed that it might take a month to receive the refund. I am still awaiting resolution. I kindly request urgent attention to this matter as my money and the Vax are in your possession. Your cooperation in resolving this promptly would be greatly appreciated. I have attached some correspondence for your reference. Ebay item number: [redacted]41; Your reference number: 26-07[redacted]8; Reference number from a prior call: [redacted]. Best regards, Shaun B.

Hello, I recently purchased a Bush fridge freezer from Argos, and within a week, I noticed ice buildup in the fridge. I tried adjusting the temperature, but the issue persisted. When I contacted customer service to return the item, the initial interaction was disappointing. Eventually, after escalating the matter to the manager, I was provided with a number to call for a technician to assess the situation. I believe that as a loyal Argos customer who has paid for breakdown care, I should be able to return the faulty item. I no longer want the fridge freezer and intend to clear my Argos card payments. My order number is [redacted]90, placed on March 29, [redacted], for £[redacted].99 including breakdown care. My Argos card number is [redacted][redacted]39. Thank you.

Hello, I purchased a Bush fridge freezer from Argos. However, after a week, ice accumulated on the fridge walls and under the vegetable drawer, causing me to discard food. Despite adjusting the temperature, the issue persists. When contacting customer service to return the item, I encountered unprofessionalism. Ultimately, after speaking with the manager, I was provided with a number to schedule an engineer visit. As a loyal customer who regularly shops at Argos and has purchased breakdown care, I believe I should be able to return the faulty appliance. I no longer want the item and will not make any further payments on my Argos card. My order number is [redacted]90, placed on March 29, [redacted], for £[redacted].99 including breakdown care. My Argos card number is [redacted][redacted]39. Thank you.

I visited Argos in Morfa yesterday to return a gift without the necessary information. The issue I encountered was the manager's attitude, which I found unfortunate. At 76, I'm not very familiar with technology. When I inquired about the return process, the manager seemed dismissive, constantly rolling her eyes. I contacted the gift giver for more details, but the manager's impatience was evident. I even tried to explain that my daughter-in-law is a kind person, yet the manager's demeanor didn't improve. This experience deeply upset me, and I fear reciprocating unkindness. However, the assistant named Sarah was delightful. I believe an apology from the manager is warranted for their unprofessional behavior. I apologize for this complaint, but I couldn't shake off the experience from last night. Regards, Valerie D.

I purchased an LG 65" Smart Freeview TV 4K for £[redacted] with a broken screen upon delivery, top part cracked in the middle, rendering it inoperable. I am requesting a full refund instead of repair as the fault was present when I opened the box. I have contacted Argos HQ about two weeks ago but haven't received a reply. The difficulties in reaching Argos customer service via live chat or phone have been frustrating. I am disappointed with the lack of response and service. I expect a prompt resolution with a full refund credited back to my bank account where the £[redacted].99 was debited. The return pick up should be free from Argos due to the size and weight of the TV. Martin Lewis' resolve department has also been involved in trying to resolve this issue. The TV was damaged from the beginning, and I am within my rights to request a refund.

Dear Customer Service, I am contacting you regarding an issue with an in-store shopping experience. I purchased an Apple USB charger from your store in November for £19. The cable stopped working last month, and when I tried to return it with my receipt and order details, I was told it had a cosmetic slit and refused a return. I believe this is unacceptable since the issue is not cosmetic but technical. My daughter bought a charger with a similar mark that is still working perfectly after 1.5 years. I feel disappointed that I paid a high price for what seems like a defective or counterfeit product. The customer service staff at Argos were unable to locate my order the first time I visited, and they failed to address the core issue during my subsequent visit. This incident has left me extremely frustrated, and I have lost trust in Argos. I plan to share my negative experience with others to ensure they are aware. I eagerly await your timely resolution to this matter. For record-keeping purposes, please respond to this email address. Sincerely,

Dear Customer Service, I am writing to address an issue concerning Buy Now Pay Later plans. I faced challenges with a Buy Now Pay Later plan as I lost my initial card and had to request a replacement. This caused difficulty accessing my online account or app without the card details. I also encountered issues contacting customer support as a phone line required an account number I didn't possess. Despite multiple attempts to order a new card, delays in card delivery occurred. Consequently, I couldn't access statements or switch to paper statements. Due to the confusion and delays, I inadvertently incurred an interest charge of £[redacted], pushing my balance back to the original item price. Despite offering to clear my balance promptly, Argos declined a refund. This situation led to additional stress, time spent on phone calls, and increased phone bill charges. I am requesting the retraction of the interest charge as a goodwill gesture, allowing me to settle the remaining balance and close the account. I faced challenges reaching customer support without an account number, and I am eager to resolve this issue promptly. Thank you for addressing this matter. I await your prompt response via email. Sincerely, Faye E. Please contact via email for further communication. Address: [redacted] Fleetwood Road North, Thornton-Cleveleys, Lancashire, FY5 4LB

I believe a staff member from your Dartmouth Store (Store Number [redacted]) at Sainsbury, Nelson Road, placed an order on my online store for delivery to Claire Vessey at ARGOS in Sainsburys Dartmouth. The delivery, sent via Royal Mail with Tracking ID PY[redacted]51GB, was completed on June 14th. However, Claire Vessey now claims not to have received the item and has accused me of being dishonest. I trust that this situation will be handled with professionalism and that the employee responsible, Claire Vessey, will apologize accordingly. I kindly request to be kept updated on this matter. Thank you. Best regards, Peter Thomas

Yesterday, an Argos delivery driver kindly asked us to accept a parcel intended for our neighbor, which we were happy to do. After checking the address label this morning, I realized the package was meant for someone on a different street. I've been attempting to contact Argos to organize the collection of the parcel for redelivery to the correct address. However, their automated phone system doesn't cater to this specific issue, and I've been unable to connect with a representative to explain the situation. Despite my efforts through Facebook Messenger and Live Chat, the responses I received were automated and did not address the unique nature of the problem I am facing. Automated services are beneficial for common issues, but it is frustrating that there is no option to speak with a person when the problem doesn't fit into standard categories. I've already spent an hour on this task, taking away from a busy day, to rectify an issue that ultimately belongs to someone else.

I submitted a complaint about a faulty item I bought that caused a cut on my finger during the first use. While a team member promised a full refund and that I could dispose of the item safely, my husband and I realized I still need a replacement mop and bucket. Due to the product's fault and the injury it caused, I kindly ask that Argos provide a different brand of mop and bucket to prevent a repeat accident. I look forward to your response. Thank you, Carly Banks ([redacted]).

Hello, I am writing to report an incident that occurred at the Sainsbury's store in Weston-super-Mare on August 11th around 2:00 PM. I visited the store to return a faulty ping pong table with my granddaughter. The table, weighing 25 kg, was placed on a shopping trolley. Upon explaining the issue to the store manager at the Argos return desk, we attempted to inspect the table, which had broken middle legs. Despite suggesting placing the table securely on the ground due to its weight, the manager tried to examine it while still on the trolley. Unfortunately, during this attempt, the table slipped off the trolley and fell on my left big toe, resulting in injury. The manager provided minimal assistance, offering only a plaster. No accident report was filed, and I received a refund without further resolution for the incident. The following day, I returned to collect a replacement table and was offered compensation for the mishap by a sympathetic staff member. Unfortunately, the store manager minimized the severity of the injury and lacked proper response to the situation. As a 68-year-old with previous experience in retail, I am disappointed by the lack of adherence to health and safety protocols and the subpar customer service received during this unsettling experience. Sincerely, Susanne Z.

I accidentally dropped my TV remote in water this morning, making it difficult to use the buttons to turn on the TV, especially with my limited vision due to cataracts and being a small, 64-year-old woman living alone and registered disabled. Despite my daughter's help, I couldn't resolve the issue. I spent a long time on the phone with technical support and customer service, but couldn't get a solution due to my visual and physical limitations. I don't own a laptop or computer, and being a pensioner, buying a new TV is not financially feasible for me. I'm feeling exhausted and frustrated after all the waiting and back-and-forth between departments. I might need to consider getting a replacement remote, but for now, I just need some rest.

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I visited the Kilburn store just over a week ago. I intended to purchase a Samsung Evo 128GB SD card, but upon reaching the till, a young lady insisted on cash payment only when I tried to use my bank card. I inquired about this policy and was told it's the manager's decision. Despite the card machine being operational, I was told it wasn't. When I pointed this out, another male employee, who turned out to be the manager (Faisal), unhelpfully reiterated the cash-only rule. After stepping out for a cigarette and returning to the same till, I encountered further rudeness from Faisal, who threatened me with removal for questioning his actions. Following a call to head office and unhelpful responses, I was directed to the Ladbroke Grove store for the item I needed, but the price had increased since my initial visit. Despite my efforts to address the issue, no one from Argos has contacted me regarding this unpleasant experience. Improved communication channels are necessary for customer grievances. I anticipate a response from Argos soon to clarify these store policies. Thank you.

I returned a Bush TV to the Newtown Depot two days after purchasing it. The reason for the return was that, despite spending 8 hours following all procedures, I couldn't scan TV channels or download apps. I faced issues scrolling down to enter information and the TV remote was slow to respond. The store assistant, though rude, eventually accepted the return after initially refusing due to me not being able to show the receipt stored on my phone. He plugged the TV in, demonstrating it turning on as a reason to deny the return. Despite mentioning my consumer rights, he insisted they didn't apply. In the end, I left the store feeling mistreated and unsatisfied with both the product and the service.

I am looking to receive a refund for a fridge freezer purchase that was not delivered, with engineers missing the scheduled appointment. Despite being promised a refund via email on September 29th, I have contacted customer service via live chat multiple times to follow up. The issue has been escalated to the Financial team, but as of today, I have not received any updates. The order numbers associated with this case are [redacted]94 and [redacted]. I find the lack of resolution and inability to assist with an alternative refund method quite frustrating. The insistence on refunding to the gift card I no longer possess is not helpful as I no longer wish to purchase from the store. I am still waiting for further assistance or a resolution to this matter.

Yesterday, on the 8th of November, I bought two Samsung 32-inch HD Ready televisions. Unfortunately, one of them arrived completely damaged, almost like a jigsaw puzzle. I am unsure if this damage occurred during transit or elsewhere, but I need this situation resolved quickly. I apologize for the abruptness, but I expected to receive two new televisions, not just one. When I tested the second television, it also showed issues. I request an expert to inspect them promptly since they are not even 24 hours old. Something has clearly gone wrong with the shipment, as both televisions seem affected. I can confirm that the damage didn't happen on my end, as I was away until late last night on the 8th of November, [redacted].