Argos Customer Service Issues

I would like to request a return for the Vax cordless vacuum cleaner under order number [redacted] as it frequently shuts off, making it unsuitable for my 84-year-old mother. Despite no blockages and following all manufacturer instructions, the product continues to cut out, requiring my son's intervention each time. This vacuum was intended to be a lightweight solution for my mother, but its ongoing performance issues render it unfit for purpose. As per my consumer rights, the responsibility lies with the retailer, not the manufacturer. I am seeking guidance on the return process to Argos for a refund due to the product's failure to meet its intended function. Communicating via email due to my disability, I appreciate your assistance. Thank you, Elizabeth H.

I wanted to try being paperless, so I downloaded the Argos App. However, I've been unable to access it despite knowing my login information. I've been locked out twice, and I'm losing confidence. I believe I need to reset my login credentials and start over. I made a payment through the app, but now I can't log in to check my statement. Can anyone assist me with this issue?

Dear Argos, I would like to address the cancellation and refund of my FastTrack orders. Order number [redacted] consisted of three items: a white Cookworks mixer with stand for £19.50, a grey blackout bathroom blind for £18.00, and a grey table and chairs priced at £93.00 as shown in the attachment. Additionally, order number [redacted] included two items totaling £22.50. I had arranged for these items to be collected at the Birmingham Argos store on Union Street by my son-in-law, who encountered difficulties due to road works in the area. Despite attempts to reach the store, we were unable to complete the collection. After contacting customer service, I was advised to cancel and reorder the items since my collection date was approaching. As I sought the items at the Oldbury store, I noticed the price of the table and chairs had increased to £[redacted]. This unforeseen cost increase is concerning, considering the accessibility issues we faced with the original store. I kindly request assistance in resolving this matter promptly to avoid potential stock unavailability. Thank you for your attention to this issue.

I am inquiring about the availability of the Argos Home Maine Tall Bookcase - Oak Effect609/[redacted] in the near future at stores near me. It would be beneficial to suggest to upper management that they optimize transport resources better across all their locations. It seems inefficient for customers to travel extensively to find items when daily deliveries are made to various Sainsburys/ Argos stores. I am hoping to purchase this bookcase from Hitchin, and driving to Luton seems environmentally unfriendly. Could you please provide insight into whether the Hitchin, Letchworth, or Stevenage stores will restock this bookcase soon? Thank you for your assistance, Anne B.

I am frustrated with constantly trying to buy products only to discover they're unavailable for pick-up or delivery! Even when expanding my search to London and Scotland, as I'm in the North East, there's still no stock available. Why display items you don't have? Since merging with Sainsbury's, you've lost a significant amount of my money, as well as that of many others, due to the misleading stock information. What's happening? I'm a very dissatisfied customer! J. Walker P.S. Please don't use the excuse of not being able to keep all items in all stores. I've been a loyal Argos customer for years, but since the merge, the stock availability has drastically decreased, not just in my area. Either rectify this issue or consider closing Argos, as it seems like you no longer value the brand. Invest in places where you'll actually prioritize customer satisfaction!

Today, I received the Kent chest of drawers that I ordered (Order Number [redacted]47), but I am extremely disappointed with the poor quality. Upon inspection, I noticed that both drawers are damaged along the runners, showing signs of potential water damage and swelling. Additionally, there is a small dent on the top, and the finish on the back of the drawers is subpar. I even found a passed sticker with a signature on it, which is concerning given the price I paid - £[redacted]. I reached out via chat, and Tracey offered a £50 refund, which I accepted to avoid the hassle of returning the entire piece. However, after closer examination, I realized there is more damage than initially thought. I truly like the chest of drawers, but I believe that a £50 refund is insufficient given the extent of the damage. I have taken photos of the issues and am willing to share them if needed. Thank you, Sue Wright.

I purchased a garden furniture item for about £[redacted] with order number [redacted]66. The delivery went smoothly, but the chair itself had issues. The seat part wouldn't fit properly, so my husband had to modify it by adding a piece of wood. It seems like a manufacturing fault since the batons on the chair were in the wrong place and couldn't be adjusted. I'm disappointed in having to make this alteration on an expensive item. I am looking for an explanation and a partial refund due to the product not being fit for its purpose. I can provide pictures of the modifications made to the chair.

Good afternoon, I recently purchased a shed, and while the initial delivery was prompt, we encountered missing parts when assembling it. Despite reaching out for assistance, we faced further issues with another missing panel. After some delay, the matter has been resolved, with the missing part set to arrive through express delivery. Paying £[redacted] for a shed only to discover missing components has been quite inconvenient for both myself and the family members who dedicated time to help assemble it. Would it be possible to receive a discount as a gesture for the troubles faced? I believe it's reasonable to expect a complete product after such a significant investment. Thank you, J. Deakin

Hello, I have been an Argos cardholder for a while and regularly used it at Sainsbury's without any issues. However, about two months ago, I faced a problem when my card was declined due to an outstanding balance of less than £10, which I promptly settled. Despite keeping up with payments and having a credit balance of over £[redacted] now, my card still gets declined at Sainsbury's. I have attempted to contact customer service numerous times over the past month with no success - each call ends abruptly after a 4-minute wait. Hence, I am reaching out via email to understand why my card is not working at Sainsbury's. I am uncertain if it functions at Argos, as I have not made any recent purchases there. Best regards, Ian Morris.

Hello, I recently purchased a Canon camera at Argos in Bearwood, Birmingham, UK. After encountering issues with the LCD display on two separate cameras, I sought assistance from Paul in store. He kindly exchanged the item for me. Unfortunately, the replacement camera also had a faulty display. When I brought this to the attention of Carrie and her manager Chris in the Bearwood store, Chris refused to acknowledge the issue due to fingerprints on the camera. Despite my attempts to explain the situation, Chris was dismissive and declined to help further. This experience was particularly frustrating as I had not even used the item before encountering problems. Eventually, after contacting Canon customer support and technical services, it was confirmed that the camera was indeed faulty. While many Argos employees have been helpful, the treatment I received from Chris was unacceptable and left me in tears. As a loyal customer with an Argos card, I am disappointed by this level of service. Regards, Ms. D.

Hello, I have an Argos card and my name is John Driscoll. I reside at 42 Robson Drive, Aylesford, Maidstone, Kent with postcode ME207JP. You can reach me at [redacted]7 or via email at [redacted] Last Tuesday, I purchased the Ninja Pro FT361892 for £[redacted]. However, within two days I noticed the price had dropped to £[redacted]. I contacted Argos by email, and they advised me to return to the store for a credit back. Unfortunately, when I visited the store and explained the situation, they insisted on inspecting the item if they were to refund the price difference, which I found unnecessary since I just wanted the refund and not to return the item. As a result, I left without a resolution. I am considering returning the product unused and purchasing a new one, as I found it at a lower price in Currys. I hope to resolve this issue promptly. Thank you, John Driscoll.

On February 2, [redacted], I purchased a 58-inch Toshiba television from Argos, which was delivered to my home. Working on an oil installation in Ghana, I treated myself to this TV upon returning from a work trip over the Christmas and New Year period. However, upon setting it up on March 17, [redacted], I discovered the left side of the screen was shattered, rendering it unusable. Despite contacting Argos and providing evidence with photos, I was informed that I could not return the damaged TV. This response has left me feeling disappointed and let down, considering I have been a loyal customer with no prior issues. I kindly request assistance in resolving this matter, as my loyalty to Argos has not been reciprocated. My order number is [redacted]. Thank you.

Hello, I understand that listening to complaints may not be on the top of your list, but I wanted to share my experience as a long-standing customer of your Company. I frequently place orders with Argos and have found it to be one of the best retailers I use. However, my recent interaction with the courier service YODEL has left me disappointed. While your own delivery service is excellent, offering various time slots and informative text updates, YODEL lacks this level of service. They provide vague delivery windows between 7am - 9pm, with no further updates, resulting in delayed deliveries. When I reached out to Argos regarding this issue, I was impressed by their prompt assistance, with a quick refund of the delivery charge and helpful information provided. On the other hand, YODEL charges a high fee for contacting them and fails to provide accurate delivery estimates. As a loyal customer, I urge you to reconsider using YODEL as a courier for future orders, emphasizing the importance of timely and reliable deliveries. I hope my feedback is received constructively.

Hello, I am a loyal customer of your Company and have placed numerous orders with Argos, which I think highly of. However, I am disappointed with the courier service provided by YODEL. While your own delivery service is fantastic with time slot choices and proactive text updates, YODEL falls short. Their vague delivery window of 7am-9pm led to a missed delivery of my recent order. When I contacted Argos about the issue, they promptly refunded the delivery fee and offered helpful information. On the contrary, contacting YODEL incurs a steep charge of £6 per minute with no estimated delivery time provided. This experience has made me reconsider future orders that involve YODEL as the courier, despite the cost not being a deciding factor. I value your business and hope my feedback is acknowledged as constructive criticism.

I bought a Hisense TV in December [redacted], but it stopped working a few weeks ago. I originally thought the warranty didn't cover it, so I replaced it with an LG TV from Argos. However, before getting rid of the Hisense, I contacted them and discovered it's still under warranty for 2 years. I went through the repair process with Hisense, but unfortunately, the TV was returned unrepaired. I received an uplift number to present to Argos for a refund or replacement, but they are refusing, stating that Hisense should handle it due to the time that passed since the purchase. I'm seeking assistance with this situation. Thank you.

Subject: Concern with Recent Cooker Purchase at Argos I am writing to report an issue with my online shopping experience. I was excited about getting a new cooker from Argos in December [redacted] due to great offers. However, upon installation in March [redacted], the bottom oven didn't work despite efforts from an electrician and a cooker engineer. Both Argos and Bush were unhelpful, citing a policy exclusion for holiday let properties. This left me feeling upset and unsupported, especially considering the financial implications and impact on guests. I eventually purchased a replacement at a higher cost from AO. I am disappointed by the lack of empathy and assistance I received, and I seek a refund and an apology for the ordeal. My details are as follows: Yvonne R. Email: Yr1@[redacted] Order: [redacted] Address: Badenoch, Station Road Newtonmore PH20 1AR I kindly request a prompt resolution and appreciate keeping a record of this communication. Your attention to this matter would be greatly appreciated. Sincerely, Yvonne

I am disappointed with the service I've received regarding my recent washing machine purchase. I ordered it on March 28th and was expecting delivery today, April 11th. To my dismay, I received a message saying that my delivery had been canceled due to unforeseen circumstances. When I inquired, the earliest available delivery date was given as 10 days from now. I explained my urgent need for the washer due to being a single parent of a severely disabled daughter, but was not provided with a satisfactory explanation. After contacting customer service and being told I could cancel for a refund in 5 to 10 days, which is not helpful as I cannot afford a new washer without the refunded money, I reluctantly accepted the new delivery date. While I have had positive experiences with Argos in the past, this situation has left me quite disappointed.

I recently purchased a bed from Argos with order number [redacted]82 on 21/03/22 for £[redacted].00. Despite it being delivered promptly, I needed to return it as it was too large. After contacting Argos on 22/03/22, I was surprised to find out that my phone number on file didn't match. I provided the correct number - my daughter's from a previous order - and was assured someone would contact me within 2 to 3 days. Several follow-up calls later, including a conversation with Reese on 8/04/22, who initially offered a 10% discount but then retracted it upon realizing the return, I'm still waiting for a resolution. Feeling stressed as my daughter still lacks a bed, and the hallway is blocked by the unwanted furniture, I requested to speak to a supervisor, to no avail. Communication and resolution seem delayed due to this issue.

The delivery vehicle chosen to bring my washing machine is too large for my narrow lane. The delivery team might not be able to install it as promised due to obstacles like a narrow bridge and a railway bridge with height restrictions. As a result, the paid installation service may not be feasible. Argos should have considered these access issues before scheduling the delivery. Mrs. M C Carnegie Manor Farm, Congreve, STAFFORD ST19 5QG

I purchased a Bush Dishwasher and was informed it would arrive on 19/04/22 between [redacted] and [redacted]. I later got a text changing the delivery time to between [redacted] and [redacted] with a one-hour notice. I tried calling 0[redacted] three times: first to reach the transport team in NI, left a voicemail at [redacted]. Second, spoke to Owen at about [redacted] who put me on hold and got disconnected. Lastly, explained everything to a girl who informed me they couldn't reach the NI transport. I requested to cancel if not contacted by [redacted]. I traveled 80 miles expecting the delivery after receiving the text. The lack of communication has led me to request an immediate refund due to this poor service experience.