American Home Shield Customer Service Issues

I requested a repair for the malfunctioning air conditioner blower. Metropolitan Heating & Air Conditioning couldn't schedule me until Tuesday due to their own issues. I contacted Aron & Sons, the same company you recommended in the past, and they promptly replaced part #1CM282A. Following your previous suggestions, I also reached out to Aron Zisman at Aron & Son HVAC and they swiftly replaced the Furnace Control Replacement Module 1CM282A for $[redacted]. Considering the urgency due to the ongoing heatwave with temperatures soaring above [redacted] degrees for the next few days, I kindly request reimbursement for handling the issue myself. Thank you, Pat Riethmeier.

I am requesting reimbursement for a service that was performed today, 9/5/[redacted]. Due to the extreme heat warning with temperatures reaching [redacted] degrees, our HVAC furnace blower stopped working. After experiencing long wait times with American Home Shield, I had to seek service elsewhere. The repair cost $[redacted], which I paid in cash. I canceled the original service request and reached out to American Home Shield to request reimbursement. The email provided, [redacted], is undeliverable. Kindly contact me at [redacted] for further assistance. Thank you, Patricia Riethmeier.

On August 29th, I contacted AHS at [redacted] regarding electricity issues and called again on August 30th at 8:31 a.m., but no one arrived as promised. After multiple attempts, I finally spoke to a representative who said someone would come out but claimed they couldn't reach me. The communication was challenging due to the accents of some employees and a call being abruptly ended mid-message. I am a 79-year-old widow with a daughter who has health struggles, necessitating reliable electricity for medical equipment and safety reasons. The outage has affected various areas in my home since August 29th, causing inconvenience and safety concerns. I urge for better phone handling and clear communication protocols to ensure customers like me are properly assisted during such critical situations.

I have a couple of issues that I would like to address. Firstly, I have two properties with warranty contracts under AHS, and I am seeking verification that they are up-to-date and active. The properties are located at [redacted] Blanchette Way, Rancho Cordova, CA [redacted], and [redacted] Nouveau Way, Rancho Cordova, CA [redacted]. I recently received a notice via U.S. Mail informing me that I have been billed for over 9 months for a property that I sold in November [redacted]. The property address is [redacted] Gold Country Boulevard, Gold River, CA [redacted]. I am requesting a refund for the charges since I am no longer the property owner. I have also contacted you separately regarding this matter. Additionally, I am interested in obtaining a quote for my current residence. How can I proceed with resolving these concerns? Thank you.

Unfortunately, we encountered a toilet problem right before the long weekend (Labor Day). The repair is scheduled for tomorrow between 10AM and 12PM. We hope the repair person will have all the necessary materials if a new toilet is needed. With only one bathroom, we have resorted to turning the water on and off to prevent any major flooding. Thank you, Ann M. VanNostrand [redacted] Oakwood Place Riverside, CA [redacted]

I recently had a service visit for our ceiling fan, and the technicians recommended replacing it with a bronze fan. Unfortunately, we have a white fan. They suggested contacting AHS for a credit to purchase a similar fan and to cover the installation costs. Since 8/27, I have reached out to T&J and AHS multiple times, with long wait times and promises to look into the issue. We pay $42.99 monthly for this service and just want our ceiling fan fixed or replaced promptly. Could you please assist us in resolving this matter? I can be reached at [redacted] or [redacted]. I am looking to replace the fan with a Hunter white model, 5 blades, 1 light, 42 inches.

I am experiencing issues with my air conditioner. US Air, the vendor, was unable to fix the problem as they do not handle ductwork repairs. After contacting customer service and being asked to pay an additional service fee for another vendor, I requested to speak with a supervisor. Despite being promised a call back, no one contacted me. I tried again the following day, but after waiting for two hours, I gave up. The issue is urgent as I cannot run my heater due to the ductwork problem that needs immediate attention to prevent a fire hazard. I believe I should not have to pay an extra fee for another vendor, especially when the initial one could not resolve the issue. My first experience with this home warranty service has been disappointing due to long waiting times and lack of responsiveness. I urge you to address this promptly. Thank you.

As a loyal customer, I am frustrated with the subpar service provided by contractors. Multiple failed attempts to fix an issue due to using substandard parts have inconvenienced me for almost two weeks. I rely on your services for peace of mind and quick, competent repairs, yet this situation has proven otherwise. The continuous disruptions and lack of resolution reflect poorly on your company's commitment to quality service. I expected better after years of paying premiums. I simply wanted to contact your corporate office for assistance, but encountered difficulties when requesting the number from your associate. I urge your company to hold contractors to higher standards and address customer concerns promptly.

I called for HVAC service on 7/21/[redacted] as it wasn't working. It took a week for two service men to inspect it, and they suggested it might be the blower motor, module, and board, which could cost over $XX. AHS offered two options - repair for $XX or replace for around $[redacted]. After multiple calls, an AHS representative explained the choices. I was offered $[redacted], but had questions about the payment process. Despite assurances, I didn't receive a callback. So, I bought the parts and paid $[redacted] to a friend to fix it. Now, I'm waiting to be reimbursed for the expenses but haven't received any money yet.

During a heatwave, my son's A/C isn't cooling. I paid the $75 fee and was assigned Aerify, who can't reach the A/C on our two-story townhouse roof due to a short ladder. After contacting AHS at 9:00 a.m., a service agent tried local providers who lacked the necessary equipment. After being transferred for four hours, I was disconnected after a two-hour hold. I urgently need help as my disabled son requires A/C. I have not spoken to a supervisor as requested and still lack a contractor to fix the A/C. Please assist promptly.

I have an appliance warranty contract (#[redacted]32) and needed service for my clothes washer. The technician informed me that the machine was irreparable and that my warranty would cover some or all of the replacement costs. After speaking with Ms. Leslie Ordway from the Approval Department on August 8th, I was advised of a partial reimbursement of $[redacted] towards a new washer. I promptly submitted the receipt as requested. Ms. Ordway confirmed on August 14 that my claim was processed and sent to the Cash in Lieu Department for payment. However, as of September 21, [redacted], I have not received the payment and have had difficulty reaching American Home Shield for an update. Phone communication has been challenging, with long hold times making it hard to get any information on my claim status.

My name is Daniel Kee, with Agreement Number [redacted]52. I reported a broken stove a month ago, and a replacement stove was sent by Buckley Appliances for installation. After unnecessary cabinet adjustments were advised and paid for, the replacement stove sent was damaged. Another stove was ordered, but after speaking with Bridgett on Friday, promised follow-up has not occurred. Multiple attempts to reach them has resulted in long hold times with no progress. I am requesting an update on the claim status and confirmation of a new stove order. The situation has been ongoing for four weeks with inconsistent information provided by different representatives.

About a month ago, I requested service for my broken Electrolux microwave. The technician couldn't repair it and said a new microwave would be delivered. However, it's been a month, and there has been no progress. Despite numerous calls, I have been kept on hold for long periods. One person provided a shop number to contact, but I couldn't reach anyone there either, no matter the time of day. I'm concerned about the delivery and would appreciate clarity on the situation. My agreement number is [redacted]72. I have also requested other services that seem unresolved according to my account, even though technicians visited but couldn't fix the issues.

The burners, one large and one small, were stuck and wouldn't turn off. After calling AHS, a rep from OnStar came on August 20th, mentioned that parts needed to be ordered, but no updates were received. Two weeks passed, so I contacted AHS, spoke to two agents who seemed to have no record of my previous calls, promising callbacks that never happened. Upon my insistence, the third agent provided me with a number for the replacement department. However, reaching them required waiting on hold for 2.5 hours each time I called. This experience has been unlike my past interactions with AHS, where they were quick to respond. Previously, they efficiently replaced my washing machine in about two weeks. Disappointed with the current service level.

I have attempted numerous times today, September 28, [redacted], to connect with a supervisor regarding a malfunctioning appliance in my residence. A service appointment was arranged with Sears for September 26, [redacted], between 1PM and 5PM. The technician who came assessed my refrigerator and mentioned he couldn’t complete the repair due to previous unauthorized work on the appliance. I clarified that only contractors sent by American Home Shield had worked on my appliances. He promised to send a report to American Home Shield, but I am still awaiting a copy. Despite my efforts on September 27, [redacted], to escalate the issue to a supervisor at American Home Shield, I faced resistance. Only later did Edward, who identified as a supervisor, contact me and promised to follow up. Following our discussion, he coordinated with Sears for a new service appointment. However, as I reached out today, September 28, [redacted], to book the appointment, I was informed that American Home Shield was awaiting a report from Sears. The ongoing lack of resolution and communication has left me extremely frustrated with the level of customer service, despite my long-standing 14-year relationship with the company. I simply seek reassurance that my problem will be addressed promptly. Regards, VB

I have been a member of AHS for over 20 years and own 3 properties with them. I am currently facing a challenging situation with my rental property located at [redacted] S. Church St., Jonesboro, AR [redacted]. The air conditioning system had multiple breakdowns in a short period, causing significant inconvenience and financial strain as I had to cover hotel expenses for my tenants during the repairs. Despite assurances from AHS, I have not received promised refunds for service fees. The prolonged wait times for customer service are frustrating, and the lack of resolution from supervisors adds to my dissatisfaction. The total costs incurred due to lost rental income, service fees, and additional expenses are substantial. The current demand from the service provider for a $[redacted] payment for freon further exacerbates the situation. I believe that AHS needs to address this issue promptly.

I recently received a notice stating that my payment is overdue, but that is not the case. In fact, my last credit statement showed an overcharge of $75. I had canceled a garbage disposal service on August 28th, being charged despite the cancellation. The following day, I incurred a legitimate $75 charge for AC repairs. I have filed a dispute for the initial charge. My payments, made on August 25th for $[redacted] and September 2nd for $[redacted].88, have been sent. I am frustrated with the efficiency of the service department compared to the billing. Waiting over an hour on the phone every time to correct mistakes is unacceptable. I am disappointed with the automatic service and the inability to speak with a person.

I reached out to American Home Shield (AHS) and followed your guidance to navigate the waiting line for a representative. When offered a callback option, I accepted, but was surprised when "Temple Ter Rlty" appeared on the caller ID instead of AHS. Upon speaking with a representative, I encountered difficulty in clarifying coverage included in the "Pre-Season Heating Tune-Up" offer. Communication was challenging due to the accent and pronunciation issues I faced with the representative named "Mary." Despite my request, Mary did not transfer me to a supervisor promptly, leading to an extended call duration of one hour, thirty-one minutes, and nineteen seconds. The conversation should have been resolved within a shorter timeframe. Ultimately, I found the information needed after being directed to the Escalation Department. This experience highlights the shortcomings of AHS's customer service, and I aim to caution others about potential communication hurdles and unidentified outbound calls from Temple Ter Rlty.

I am in need of replacing our ASKO dishwasher through your company. I have attempted multiple times to reach your appliance replacement representative and had the shortest wait time of two and a half hours on the phone. After waiting for two hours, I obtained a quote to replace our dishwasher and mentioned I would research further before calling back. Upon my follow-up call, the recording stated a three-hour wait time which I find excessive for a service company. I am seeking a more efficient way to reach a representative without such long waits. We have been attempting to resolve this issue for over a month. Kindly provide me with a direct number and contact person who can assist in resolving our problem promptly. Thank you.

I purchased American Home Shield for its pool and SPA services. After waiting 30 days, I requested repair for my SPA, though the online form didn't have a specific option. The technician was informed on-site that my SPA wasn't eligible for service after making the call. I feel misled by AHS's misrepresented services. Despite being charged an initial fee and $[redacted] service charge, the repair wasn't done. I seek a resolution through redoing the SPA repair or canceling my contract, along with a refund for the monthly and service fees incurred.