American Express Serve Customer Service Issues

Hello, I'm Lewis. I am having an issue with my American Express Bluebird card. I never received a pin number with the replacement card, and $40 that I loaded from Walmart is missing from the balance. I cannot reach anyone without the pin number to discuss this, and I need help resolving this issue before considering getting a new card. The $40 was loaded on May 28, [redacted], and it shows as a store purchase, although it was a Bluebird card reload at Walmart in Webster, New York. I have the receipt to prove it. I hope to either get a replacement pin or card and have the missing $40 refunded. Thank you for any assistance with this matter.

Due to the impact of Covid-19, my travel plans in April [redacted] were disrupted. I contacted JetBlue in March to request a refund for my ticket, but they offered a voucher valid until April [redacted] instead. Given the uncertainty of the situation and my personal health concerns, I will not be able to use the voucher by April [redacted]. I purchased the ticket on December 30, [redacted], for $[redacted].61 from my checking account. I kindly request a refund of this amount as JetBlue was unable to provide the service I paid for.

I recently contacted your customer service to report unauthorized charges on my card. I informed the representative I did not request a new card, but I received an email stating that I did. Additionally, I mentioned disputing a charge of $6.47, not multiple charges, and discovered my account is linked to another account inaccurately. I would like you to deactivate my card and resolve this promptly; otherwise, I will seek further assistance.

I wish to raise a concern regarding the irresponsible lending practices of your organization. My date of birth is 08/09/[redacted], and the email address associated with this issue is [redacted] Opening an account with such a high limit and increasing it without considering my financial situation was negligent. Checking my earnings or credit file would have revealed that I would struggle to make payments even in good times, especially with a total spending limit exceeding 70k on credit cards. As a responsible lender, you should have noticed the signs of financial difficulty with late, minimum, and missed payments. I respectfully request a refund of all interest and charges I incurred on my accounts with you due to these circumstances. I believe this is a fair request and hope we can resolve this matter amicably before involving the Financial Ombudsman. Regards, M. Drumm

I have been hospitalized with covid-19 recently. Prior to my hospitalization, I had reported fraudulent activity to Serve. Despite being assured that I would receive paperwork to address the issue, I never got it. My mail, intercepted at the post office by my brother, who works there, revealed ongoing unauthorized charges on my account, even after almost two months in recovery. I am extremely disappointed by the lack of action taken by Serve. As a loyal customer with American Express cards, I know how swiftly they respond to fraud concerns. Serve's inaction has allowed this to continue, and I am adamant about getting refunded promptly. It's frustrating that even after warning them about the situation and given the time to rectify it while I was in the hospital, they failed to do so. Serve, in contrast to American Express, seems indifferent to customers' security.

I recently received funds from a Facebook Fundraiser which were mistakenly sent to an old Serve account that I no longer use. After finally gaining access to the old account online, I linked my Regions debit card to transfer the money. However, due to technical difficulties, I couldn't complete the transaction. I then linked my actual Regions account, verified it, and was able to successfully transfer the funds. It has been a lengthy process, starting from Nov 14, and I have been patiently awaiting the transfer to go through. I organized the fundraiser for a medical emergency, and it's crucial that I receive the funds promptly. I have been unable to track the transfer progress on various sites. Could you please provide an update on the status of the transfer and an estimate on when I can expect to receive the money? Transaction ID: LYJMQPX9GL A. Rachels [redacted] Brush Creek Park Rd, Franklin, GA [redacted] [redacted] [redacted]

My card was stolen right after my taxes were filed and it was sent out. The card was stolen the next day. I reported it immediately and requested a new card, but the lady on the other end was not very helpful. I have been extremely upset to deal with this situation, especially now that my money might be taken by creditors. I really needed that money. If someone could call me back soon to assist me, that would be greatly appreciated. I don't know what else to do, and the current wait time is 38 minutes. I feel like enough time has been wasted on this already. Thank you. - Lindsey Simonson

I recently cancelled a payment to my brother that was meant for his insulin prescription. Despite cancelling it at 6:37 AM, by 10 PM, he still hadn't received the funds. He then had a seizure, ending up in the ER without the money for his medicine. As of today, 12-17-[redacted], the funds have not returned to my account. The transaction was completed through Serve to Serve. My name is Trina Robinson, and my card number starts with [redacted]. I've been a customer for quite some time. They claimed there was a technical issue at 10 PM, but I received $1.50 while on the phone with their support, which contradicts their excuse for the delay.

I placed an order with Instacart on December 17. I immediately called to cancel the order due to the hold on my money. I was assured I would receive the refund the same day or within 5 days. It has been 5 days now, and my account is still showing a negative balance. I've attempted to contact customer service over the past few days but have been unable to reach a live agent. The automated system prompts me to call the same number. I'm unable to log into my online account to access support. Instacart claims they've issued the refund, but my financial institution has not released the funds yet.

I placed an order with Instacart on December 17th but had to cancel it immediately due to an overcharge. Instacart mentioned that I could expect a refund either the same day or within 5 days. It has now been 5 days, and my account is overdrawn. Despite contacting Instacart and being informed that the refund was issued, my bank has not made the funds available. I have unsuccessfully tried calling various numbers and attempted to log in to my account without success. Resetting my password and username has not resolved the issue, with an error message stating my card number can't be recognized. Now, I have been notified that my account is locked and instructed to call the same unreachable number. I urgently need the $80 refund returned to me.

I have over $[redacted] in my Serve card account. I had to order a replacement card, and they said it should arrive by January 5th. My 9-year-old daughter and I are currently living in a hotel room, and I've run out of money. I need to pay for the room and other bills, including an extension on my phone bill. Waiting until the 5th is not an option for me. I have been a customer for 5 years now, and I am considering switching to another company because of this issue. Can something be done today?

I filed a fraud claim due to unauthorized charges on my account. After the investigation, my account got locked or suspended, and I was told I breached regulations in section 15d, preventing access to my $[redacted].00 balance, especially during the challenging times of COVID-19 in October. They instructed me to write a letter to request my funds, but I have not received a response or the promised check from the fraud department despite multiple attempts to follow up. I am constantly put on lengthy holds when calling, and I still receive weekly emails stating my balance is $[redacted].00. Can someone assist me in resolving this issue to access my money? - S.B.

On February 5, [redacted], at 6:34 PM, I visited Walgreens and loaded $[redacted] in cash. It's now February 9, [redacted], and the money hasn't reflected in my account yet. After contacting customer service, they informed me that a dispute has been filed, but I'm still waiting for a resolution. I have my receipts as proof. I believe the issue lies with American Express Serve. This delay is concerning as my family relies on this money for essentials.

I am seeking help regarding a transaction issue. The merchant refunded me $90.79 on February 1, [redacted], for a transaction that occurred on January 30, [redacted]. The merchant, Suburban Extended Stay in Pensacola, FL, confirmed the refund on February 3. I was informed it would take 24 to 48 hours for the refund to reflect in my account due to verification processes. However, it has been nearly 20 days, and they now say it might take up to 30 days, with an expected date of March 3. I am eager to have my $90 back in my account today. If not resolved, I may escalate the issue. Thank you.

I need help fixing my account to receive my refund. I paid Jackson Hewitt over $[redacted] to expedite my return, but instead of speeding up the process, they have caused delays. They locked my account citing risk management issues when I reported fraudulent activity on a stolen temporary card. I feel like they are treating me unfairly and not addressing the situation properly. I am frustrated as I cannot reach anyone for assistance. Jackson Hewitt needs to provide me with a new card and transfer my refund to it promptly. I am disappointed with their lack of customer support after they received their payment. I am left stranded without access to my funds, and I believe Jackson Hewitt should rectify this situation immediately by providing the necessary support and resolving the issues with my account.

In early February [redacted], I received a replacement card that does not work. I was supposed to receive another card by February 12th, which did not arrive. Now, they are indicating that they will send another one. However, I am unable to access my funds to pay my rent and bills, causing them to become past due. Previously, I could move funds to a linked account, but now that option is unavailable due to security reasons. Despite my request, they are not offering overnight shipping for the replacement card, even if I am willing to pay for it. Since February 3rd, I have had limited account access, except for one instance when I could transfer funds. This situation is critical as it involves all the money I have. I am considering legal action if I am unable to access my funds soon.

I have been a loyal American Express customer for many years, with both my wife and I having direct deposit set up. Unfortunately, my wife recently passed away, and as I have been using the card regularly, I encountered an issue when trying to log into my account on March 11, [redacted]. After contacting customer service, I was informed that my account has been locked, and I am required to send a letter via traditional mail to resolve the issue, which could take weeks or months. This has left me in a difficult situation as all my funds, including unemployment benefits and approximately $[redacted], are in that account. Despite my attempts, they have not provided any information about why this action was taken. I am financially strained after spending most of my resources on my wife's arrangements recently. I find it unjust that my account was locked without any wrongdoing on my part. I urgently need access to my funds and am unsure of what steps to take next.

I recently tried to use my card to buy keepsake urns for my late wife, but it was declined multiple times. I contacted customer service and spoke with a supervisor named Sherman, who mentioned a possible violation of the Terms of agreement. Despite my inquiries, they refused to disclose further details. This account is crucial for me, and I had saved money for my wife's services. The only recourse given was to send a letter, which I did promptly this morning via Priority mail with tracking. I have had this account for around 8 years without any problems. I desperately need access to my funds for my wife's arrangements. The lack of transparency and assistance in this situation is distressing and seemingly unjust. Any guidance would be greatly appreciated.

I have $[redacted].87 in an American Express Serve account that I can't access due to a security violation they claim I committed during a transfer attempt. They closed the account but haven't sent out a check for the remaining funds. They confirm the account's closure when I call, yet they still have access to it. The issue arose when I deposited funds into the wrong account and attempted to transfer them to the correct one. Despite denying the transfer, they sent a debit card for the account, adding to the confusion. This unresolved situation dates back to March [redacted], and over a year has passed without receiving the check. I am simply seeking access to the funds that belong to me.

Firstly, the service is subpar. Additionally, my account got suspended without any prior notification. I attempted to make a transaction, but it was declined without any clear reason. After contacting customer service, I was directed to call a number for Betty Stewart, which I've tried numerous times with no response as the mailbox is full. When I requested to speak to a supervisor, I was informed that an attempt was made to deposit fraudulent money into my account, leaving me with uncertainties. Despite understanding the situation, I just want access to my remaining funds in the account. I inquired about receiving a check or any form of reimbursement for my remaining balance, but the representative evaded the question and abruptly ended the call. I'm frustrated and in need of clarification and a resolution to withdraw my remaining funds. Although I've been a customer for years, this experience has left me disillusioned, and I urgently require access to my funds.