American Express Serve Customer Service Issues

I would like to share my experience with the customer service I received on 4/30/18. I contacted [redacted] around 8:15 to 8:30 pm Eastern Time. The call initially got disconnected. After reconnecting, the representative I spoke with seemed not to be paying attention to my issue regarding an undelivered Amex Serve card ending in [redacted]. Despite repeating the information multiple times, the representative kept asking for details I had already provided, causing frustration. Additionally, the representative's tone became inconsistent, escalating my frustration further. Due to this, I decided to end the call. I anticipate a Quality Assurance follow-up on this interaction, although I regrettably did not note down the representative's name. It is important to me that my feedback is acknowledged and addressed appropriately.

I noticed two charges on my card for the same service, one of them being a duplicate charge the next day. I contacted Amex Serve regarding this issue, but unfortunately, I received unhelpful and rude customer service. Despite explaining the situation and providing evidence of the double charges on my online account, they claimed they couldn't assist me as it is a prepaid card. All I am requesting is a refund for the unauthorized duplicate charge totaling approximately $75. I am adamant about getting my money back for the erroneous charges.

I discovered fraudulent activity on my account and contacted the Fraud department. I was instructed to monitor my locked account for the charge to clear, even though I did not make the transaction. The fraud occurred at a BJ's store in Florida while I was in Georgia with my card. The thieves took all the money from both my regular and reserve accounts. Update: August 4th, [redacted] Serve rejected my claim and permanently suspended my account. Despite being a victim of theft, my claim was denied, and my account was closed by Serve.

I am encountering difficulties loading cash onto my subaccount card at the register for the first time. Each attempt results in a message indicating that I am unable to proceed. I have not activated the card as it is a subaccount card. Loading the card at Walgreens and Wal-Mart has been unsuccessful, and I am unable to access the primary account. Past experiences with another Serve Card led me to obtain a new one due to similar issues. My frustration is mounting, especially as contacting customer service has been unfruitful, with automated responses and no live support. I am seeking guidance on how to address this ongoing problem.

I used Vitalchek to request a birth certificate for my son born on March 16th, [redacted]. After entering all the required information, I encountered an error regarding my card's address. Despite trying to submit the application three times, it failed each time. However, my card was still charged $53.00 three times, totaling $[redacted].00. When contacting the company without an order number, they were unable to assist me. I have tried contacting my card company, but it is automated. I am seeking reimbursement for the triple charges incurred.

I reached out to the company about a week ago. I attempted to withdraw funds from my local Wal-Mart but instead got an error message on the receipt indicating no funds were received. The initial consultant acknowledged the issue on their end, assured me the funds would be replaced by 6pm that day, but they weren't. After contacting them again the following day, I was told to file a dispute, despite the previous assurance. I've been checking my email diligently but have only received a confirmation of the dispute filing. Additionally, I noticed a fee deducted from my account for the month, which was to be waived with direct deposit. This whole experience has been stressful, especially considering this is my first paycheck in 5 weeks. I'm hoping for a prompt resolution to this matter as the funds being inaccessible is a significant financial burden.

My name is Katrina R. and I was born on 05/17/[redacted]. The last four digits of my SSN are [redacted]. I made a purchase for two bottles of Senilife XL for dogs from Heartland Veterinary. The total amount was $[redacted].89, and the transaction ID is [redacted]. Although the price for the Senilife XL was high, I also added Omega 3 capsules to qualify for free shipping. Heartland Veterinary claimed to price match any competitor, but they later informed me they only match with pharmacies. This condition was not specified on their website. When I requested a price match and refund, they shipped the order and refused to cancel or refund. They insisted I could return the items at my expense and pay a 20% restocking fee. Their customer service responses were slow and impolite. I did not approve the charges without a price match and do not agree with their practices. I have disputed the difference in pricing with evidence from another pharmacy. Reviews on Yelp suggest customers struggle to obtain refunds from this company.

I purchased a Creality Ender 3 3D Printer with laser and auto leveling from www.3dprintersonlinestore.com after confirming via email that the model I selected would support these accessories. Despite prior assurances, upon placing the order, I was informed that the leveling device had compatibility issues with the Ender 3. They promptly refunded me for the leveling device. However, upon inquiry about the laser compatibility, I discovered that neither the leveling device nor the laser would function with the printer as promised. I am looking to exchange my current unit for one that fully supports the laser and leveling, willing to pay the price difference.

I visited a US Bank ATM to withdraw $[redacted] using my American Express Serve card. After entering my PIN and the amount, a message appeared stating that my bank had denied the transaction, and my card was ejected without providing a receipt. Quickly checking my balance, I noticed that $[redacted] had been deducted for the unsuccessful ATM withdrawal. I contacted customer service immediately, filed a dispute within the given 10-day period, and submitted the necessary paperwork. However, after 30 days, I have yet to receive a refund and am unable to reach a live representative for an update. As a single mother with a fixed income, I urgently need this money reimbursed. I am seeking a phone number where I can speak to a live person directly to resolve this issue, as contacting a lawyer may be my next step. Thank you for your assistance. Sincerely, Aja R.

My purse was stolen on October 24th, [redacted], and I have filed police reports. I have been eagerly waiting for the provisional credit from the fraud department. I was informed it would be credited to my account today, but I have not seen it. I was relying on this money as I currently don't have much left on my card and need to pay for my hotel room to leave. Could you please update me as soon as possible? I have checked my account, but the credit has not been added. Your prompt response would be greatly appreciated. Thank you.

On Thursday, November 1st, I attempted to withdraw $[redacted] from a busy bank ATM (terminal number A[redacted], sequence number [redacted]) but did not receive the cash. Despite this, the amount was deducted from my account. After contacting the bank, they informed me that others had experienced the same issue and advised me to dispute the transaction through my card company. On November 2nd, I initiated the dispute with American Express Serve but have not received any updates regarding the $[redacted] refund. I was supposed to receive an email to explain the situation, which I have not received. I have been unable to reach a representative over the phone as I did previously. I am eager to know when the refund will be processed.

On November 19, [redacted], I visited the [redacted] ATM at [redacted] Main St, Salinas, CA [redacted]. I attempted to withdraw $[redacted], but the machine displayed an error message saying "invalid account type," and no money was dispensed. The receipt showed the request for $[redacted], yet indicated "account not found" at the bottom. Trying again with $[redacted] led to the same error and deduction of $[redacted] from my bank account without receiving any cash. Upon contacting the clerk, I was advised to call the company's [redacted] number, where I reported the issue to Sonia. She mentioned sending a technician and suggested filing an electronic dispute with my bank. Despite multiple attempts to reach the Amex Serve number, I finally got through at 5 am on November 20, [redacted]. After being transferred to Brian in disputes, he explained the dispute process and promised to send a form via email, which I have yet to receive as of November 23, [redacted]. After being told to fax the dispute, I have done so, but the $[redacted] is still missing. I inquired about reviewing the cameras at the ATM and store to confirm no money was dispensed. Where is my $[redacted]?

I contacted on Nov. 21 regarding unauthorized charges on my card and was advised to wait for the transactions to complete before disputing them. However, my card has not been canceled yet, and I have been losing money that my mom sent me for my birthday and housing needs. This morning, I tried reaching out for corporate information and supervisors but was denied. I suspect there may be internal theft within Amex Serve. There were three gas transactions on Nov. 21 and two on Nov. 22, which I did not make as I do not own a car. I am extremely upset being stuck in a town away from family and my son, missing Thanksgiving due to this situation. Kindly respond promptly with the actions to be taken and the information required to address this matter legally. I intend to contact news stations, the BBB, and a lawyer. I will also leave reviews detailing my experience with your service. Thank you. - Tameka R. [redacted] Email: [redacted] Moms name: Gloria

I have available funds, so why are you withholding the funds that need to be released now? It states that 8 days after the 39th, I will lose rewards I earned from Ypunique. The funds are being withheld without reason, which is very upsetting. If this is a recurring problem, I require the funds to be returned to me, or I will have to close my account. Additionally, why am I unable to speak to an agent? It's frustrating. I dislike the automated system, but I will tolerate it if I have the choice to speak with an agent. I am extremely upset as this withholding of funds, despite having the money, is not acceptable, and I cannot add money from my bank. This situation is not acceptable. I need answers, I need the funds released immediately, and I need to speak with a live agent urgently. Having a customer service number with a live agent is crucial. I am very disappointed with this experience.

Back in August, I deposited money into my Serve account. Later, I forgot my password when trying to buy a train ticket. Unfortunately, my account got locked and then canceled. I got an email stating my account closure and the promise of sending me a refund check for over $[redacted]. However, it's been a while, and I haven't received the check. Every time I try to contact them, I'm informed that because my account is suspended, I can't speak with anyone. I checked my emails, but the information provided doesn't match. I need assistance regarding this matter.

On March 14, [redacted], at 12:49 PM, I bought an AMEX Serve prepaid card at a Walmart in Little Rock, Arkansas, with a maximum load amount of $[redacted] plus a $1.95 purchase fee. Unfortunately, the card was never used due to it being lost or mistakenly discarded. As a result, I cannot provide the 15-digit card number on the front or the 4-digit security code on the back. I possess the Walmart register receipt confirming the maximum load and purchase amount, as well as my bank statement displaying the debit card fee, load amount, and debit pin purchase fee. After contacting AMEX Serve and following their instructions to fax over these documents, I was assured that they would review the information. However, despite not hearing back from AMEX Serve and realizing some time has passed since the incident, my recent discovery of the relevant documents prompted me to reach out again. I am hoping to receive a replacement personalized AMEX Serve card loaded with the original $[redacted] amount. I appreciate any assistance provided. Thank you, - JM, Sheridan, AR, [redacted]

I am extremely frustrated because I lost my card and cannot reach the Serve department. Every time I call, I have to go through American Express Customer Service first for them to transfer me. The automated system does not recognize my SSN, and I am fed up with dealing with American Express. All I need is a replacement, but the representatives are unhelpful and rude. Please assist me before I lose my patience. This situation is really upsetting me, and I am at the end of my rope.

Good Day, My name is Cindy Blackwelder. I recently encountered an issue with my American Express Serve account used for receiving payments for my pet clothing sales. I received an email informing me that my account has been permanently suspended due to violating terms of the Serve Consumer User Agreement. I have been trying to contact them without success. I have funds in the account that are vital for my business. Any help would be greatly appreciated. Thank you, Cindy Blackwelder

I received my income tax refund on my American Express Serve card, but unfortunately, I lost my purse with the card inside. When I contacted American Express Serve to get a new card express mailed to me, they assured me they would. However, after four or five days passed without receiving the new card, I was frustrated. They advised me to transfer the money to a friend or family member's Amex Serve card who could then transfer it to Walmart for me to pick up. I went ahead with the transfer, but my friend faced compliance issues when trying to send the money to Walmart, resulting in the funds being spent from their card. I spent 5 to 7 hours on the phone trying to resolve this issue, only to be told later that the money was no longer on my friend's card, making it difficult to refund. American Express suggested this transfer method, so I believe they should take responsibility. If Walmart or Rhea did not dispute the transaction, I would have had my money back. This situation is concerning, as this money is crucial for supporting my family.

I am experiencing multiple issues with my American Express Serve card. Firstly, this debit card seems to be widely unaccepted, and using ATMs incurs significant fees every time. Despite promises of cash back rewards, I have not seen any cash back. Recently, I had two transactions through PayPal, one was canceled, and the other was refunded due to service cancellation. However, despite providing transaction details, customer service claimed the transaction was pending and insisted I wait for it to post, leading to a frustrating and lengthy 2-hour call. The supervisor further extended the wait time to 7 business days for my refund, which I find unreasonable given my previous refund experiences with the company. The supervisor was uncooperative, disrespectful, and abruptly ended the call, leaving me without a resolution for the $[redacted] refund. I am greatly disappointed with this experience and demand prompt action to return my money.