American Airlines Customer Service Issues

Our flight from KONA, HI was delayed to tomorrow, March 23. This means we need to extend our stay and car rental. Will these expenses be reimbursed by AA? Additionally, missing the connecting flight to Omaha, NE. We hope to get there by tomorrow, March 24. What flight options are available to assist us in reaching our destination, and are there accommodations that American Airlines will cover?

I have been experiencing ongoing issues with American Airlines since my return from California. Upon arrival, a lady in my plane line offered to pay for my bag, which the airline did not allow. Despite calling multiple times and leaving messages, there has been no response regarding my missing bag. The situation escalated when the lady threatened that either I board the plane or it would depart without me, involving the police. I am frustrated with the lack of communication and follow-up on this matter. I urge American Airlines to locate and return my missing bag promptly.

My daughter had a two-stop international trip from JAX to BKK via DFW and DIA with Qatar Airways. Qatar Airways confirmed her flights with AA from JAX to DFW and with Qatar Airways from DFW to DIA and on to BKK. Despite having reservations verified by the partner airline and a third-party website, when she checked in at JAX, American Airlines claimed no reservation existed for her from JAX to DFW. This discrepancy led to AA denying her boarding without providing a clear reason. She faced the risk of being stranded in JAX without assistance. To avoid missing her job in BKK with time-limited Thai visa, I had to pay an additional $[redacted] for a one-way flight. The whole ordeal resulted in a total loss of $1,[redacted], with half of that being the cost of the original ticket. We are seeking compensation for the funds lost in this frustrating situation.

Hello, my family and I bought seven tickets to Columbia from February 8th to the 22nd. We paid an additional $[redacted] per ticket to select our seats, but to our disappointment, we were seated far apart on all four flights. When I inquired with the gate agents, they advised me to call later as the seating was supposedly in line with what we paid for, which is not accurate. We traveled with American Airlines last July to Massachusetts and were satisfied with the service, hence our decision to fly with them again. However, this time the seating situation has left us very dissatisfied. I have upcoming trips in July and next March, and I would appreciate a call back at [redacted]. Thank you for your attention to this matter. Sincerely, R. Johnson

On Wednesday, March 29, my flight, [redacted] from Waterloo to Chicago, was delayed due to another aircraft still occupying the gate. Consequently, I missed connecting flight [redacted] to Charlotte, causing a domino effect on my journey to Jacksonville, Florida. Arriving late at 11 o’clock at night, I had to take a $50 taxi to my final destination, incurring unexpected expenses and significant stress. I am requesting compensation for these inconveniences. My flight's confirmation number is 7LM9U68. As an American Advantage Barclays card Holder and member, I hope to resolve this issue promptly. Thank you, Pam Turner.

We experienced a disruption on our American Airlines flight #[redacted] (record locator number WAUVVO) from LaGuardia to SNA due to the sudden cancellation of the connecting flight to Dallas. Unfortunately, no explanation was given for the cancellation. Our connecting flight from Dallas to SNA was canceled today while we were in transit, and we were unable to respond immediately as we were still airborne. We had initially purchased two first-class one-way tickets for Paul and Jana Viele at a total cost of $3,[redacted].40. American Airlines automatically rebooked us on an economy flight for tomorrow, but we urgently need to return today due to work commitments. We managed to rebook ourselves on flight #[redacted], securing only economy seats. We have sought a full refund of $3,[redacted].40 for the inconvenience caused by the rebooking and downgrade to economy class. It is important to note that other flights are operating as scheduled today. Your prompt attention to this matter would be greatly appreciated.

I need some guidance regarding bringing my mobility device on my upcoming flight. My locator number is HUYEJM. The mobility device in question is a Pride i-Go scooter with a lithium-ion battery. I have already provided all the necessary details to the disability assistance department, but I have not received any response yet. I am seeking written approval to bring the scooter on board and instructions on how to handle the removable battery. My name is Carolynn Dickinson, and you can reach me at dcarolynn[your email] or 1 [redacted].

During my recent flight from Indianapolis to London with American Airlines on Friday, March 3, I encountered a problem. On the second leg of the journey from New York (JFK) to London (AA106), the seatback entertainment system wasn't working at all. Throughout the flight, passengers including myself had no access to the usual selection of TV shows and movies, flight status updates were not accessible, and the onboard wifi was also unavailable. As an American Airlines Advantage member, I believe it's crucial for long flights like these to provide entertainment options, which unfortunately were lacking during this flight. I am seeking information from American Airlines regarding how they plan to address this inconvenience.

I, Daniel J. Cullip, have been in touch with American Airlines regarding the reimbursement for two wrongly charged bags. Despite their busy schedule, they assured me they would resolve the issue of the $75.00 and $45.00 baggage charges. It has been over a month now, and while I understand their challenges, I recommend they consider hiring additional customer service agents to expedite resolutions. I sincerely hope they address this matter promptly as I prefer not to involve the AVIATION CONSUMER PROTECTION DIVISION. Thank you.

I would like to speak with an agent urgently regarding the terrible experience my parents had with American Airlines. Despite arriving on time for their flight, they were denied their plane tickets and put on standby. They have been waiting at the airport for hours due to this issue. Additionally, my stepdad, who is disabled and requires medication, had his wheelchair taken away and was forced to walk. This behavior is completely unacceptable, and I will be taking legal action against the airline. This situation needs to be addressed promptly.

I need to buy a checked bag for my flight in a week. I remember seeing the option to buy one but didn't do it then. I checked the FAQ, which states 1) checked bags can't be added later, but also 2) they can be purchased 24 to 4 hours before the flight. I want to clarify: 1) Can I still add a checked bag to my booking for next week? 2) Can I buy one now?

After my flight got delayed, I decided to do some shopping at the local supermarket for flour to bake a cake. When I returned to the airport, I underwent a security search where they mistakenly thought I was smuggling drugs. This caused me to miss my flight, which departed without me. To make matters worse, they also confiscated my luggage. I am now stuck in custody without any clothes. Any suggestions on what I should do next would be greatly appreciated.

We flew from San Diego to JFK on April 21, [redacted], on Flight No. [redacted] operated by Jet Blue, with Ticket Record Locator no. RLOQMG. At that time, we didn't pay for baggage fees for our two checked-in bags. We confirmed the baggage policy with American Airlines, and were informed we were allowed one free checked-in bag per person. However, on our return flight on May 1, [redacted], on flight no. [redacted] from JFK to San Diego also operated by Jet Blue, we were charged $60 for two checked-in bags. We kindly request a refund of $60 as promised by American Airlines customer service. Thank you. - Vishnu M. Moharir & Medha V. Moharir

I booked a flight from Pensacola, FL to San Jose, Costa Rica on April 20, [redacted] with a return on April 27, [redacted]. My ticket number is #[redacted][redacted], and my confirmation number for April 20, [redacted] is VWOJUX. I requested to use my frequent flyer points from my Capital One Venture card when making the reservation, but upon receiving my statement, I saw that $[redacted].42 was charged instead of deducting my points. I was not informed beforehand that my points wouldn't be used, leading to this unexpected charge. I have never encountered this issue with American Airlines before, causing me frustration and surprise. I am seeking clarification on why my points were not applicable, as this lack of information has resulted in an inconvenience and unexpected expense.

My AA booking reference is 9E2LN42. I arrived in Shreveport today, May 15, from the hospital and encountered a very impolite ticket agent who informed me that I missed the bag check cutoff by eight minutes. I clarified my delay, mentioning a medical issue and the necessity of getting home for a doctor's appointment at 8am. Despite my disability, the multiple agents present were unhelpful in resolving the situation. Proposing to go through TSA to the gate for valet bag service was shut down without explanation, leading to a conversation with the uncooperative manager who insisted I come back the next day for a flight. I suggested alternative cities to fly out from, like Dallas, Baton Rouge, or New Orleans, but my requests were dismissed, leaving me dissatisfied as a paying customer. The manager's rudeness and refusal to provide a name badge added to the frustration. Eventually, with Delta's assistance, I managed to find a way home after an unpleasant experience with American Airlines at the airport. stranded in Shreveport without transportation or accommodation for an early morning Delta flight. I can be reached at [redacted]. Thank you.

I bought tickets for seven family members on American Airlines. Unfortunately, we had to cancel due to one member falling ill. American Airlines gave me flight credits, but none of us can use them now. The credits expire around November 10, [redacted]. I'm trying to claim with our insurance, but they need to wait until the credits expire. Is it possible for American Airlines to email me the expiration dates of all the flight credits so I can proceed with the insurance reimbursement? Thank you.

I'm attempting to utilize a companion certificate on American Airlines that I earned through frequent travel. I've contacted American Airlines Meeting Services at 1-[redacted] to book my companion's fare. However, I've been on hold for 55 minutes with periodic messages prompting to continue to hold to speak to a representative. I'm seeking assistance in promptly booking my companion certificate or finding an alternate contact method. American Airlines lacks live chat or email options, and there's no callback service available. The only course of action is to remain on hold. I'm hesitant to try another contact number as it may result in losing my current place in line.

I booked a flight from Logan Boston to IND through JetBlue's partnered website. Unfortunately, I was double-booked under ROBKBL and FJUZRU for the same date and time. JetBlue informed me that ROBKBL was cancelled due to the double booking, but I have not received information about the seat I paid for. American Airlines issued a flight credit of $[redacted].81 for the cancelled booking, but I would prefer a refund back to my credit card instead of a flight credit. Your help with this issue would be greatly appreciated. Thank you, Lonny D.

I am writing to the SVP and Chief Customer Officer to address a concern regarding my recent experience with Verizon Business Markets and the AAdvantage e-shopping portal. I am currently dealing with an issue regarding the accumulation of 10,[redacted] miles from an order placed on March 28th. Despite my efforts to resolve this, I have faced evasiveness and misinformation, causing frustration. It is disappointing that multiple departments have not responded. I hope for assistance in rectifying this to ensure the owed miles are credited. The lack of response has made me feel overlooked. Thank you for your attention.

On May 20th, [redacted], our flight (AA2059) from MSN to TPA was delayed for nearly 12 hours due to maintenance issues. After being rebooked for a flight the next morning at 5:45 am, we were provided with a hotel voucher but faced issues with the shuttle service. We had to use Lyft and Uber services, incurring additional costs, to get to the hotel and back to the airport. Expenses included a meal at DFW airport on May 21st and an extra day of parking in Tampa due to the delay. We finally reached TPA on May 21st at 3:16 pm, significantly delayed from our original schedule.