America's Best Value Inn Customer Service Issues

I am currently staying at the Best Value Inn in Lakewood, Washington. After taking a shower, I realized my hair care products were missing. Despite checking the room twice, it seems room service may have accidentally removed or thrown them away. When I approached the staff manager at the front desk to address the situation, I encountered rudeness and unhelpfulness. The manager was dismissive when I suggested resolving the issue in the morning with the staff. Feeling frustrated, I referenced the hotel's mission statement to no avail. I am now seeking further assistance on this matter. Thank you and I hope for a prompt resolution.

During our stay at your Maryville, MO location, my wife and I encountered a distressing situation. We were wrongly accused of drug use twice by the management and staff. First, due to someone smoking Marijuana in a room, and then being accused of using Meth in the lobby. This is unacceptable as we do not engage in such activities. The incident was particularly upsetting as my wife is a severely diabetic individual who has been hospitalized many times recently. Despite this, we were rudely awakened by the manager Sasha and a police officer at 7 am to face these baseless accusations. We will complete our paid week-long stay, but I am deeply disappointed and will not be recommending your hotels in the future if this is how you conduct business. I am appalled by this experience and request that appropriate action be taken.

Hello, I am writing about a recent experience I had on Saturday, July 18th. I used Expedia to book an overnight stay in Madison, Wisconsin, at America’s Best Value. Upon arrival, I was disappointed by the hotel's condition. There was a bad smell when I entered, the prepayment was not mentioned, and I had to pay an unexpected $50 deposit. The use of physical keys and the dirty stairway were also concerning. The room was not clean, and I did not feel safe staying there, especially during these times. I returned the key and left to find another place to stay. I have stayed in many hotels but this was the worst experience. I am requesting a refund for the room I did not use. Any guidance on this matter would be appreciated. Thank you, Rita G.

My experience at one of the Americas Best Value Inns in Kansas City, MO was terrible. The customer service was unsatisfactory, and the room was not clean. I spent only 10 minutes in the room before going to the front desk where the clerk took an hour to assist me. When I requested a refund, the clerk was unhelpful and refused, citing fatigue. As a result, my family and I had to sleep in our vehicle as the room was too dirty. The next day, the manager was also rude, even calling the police on us when we asked for a refund. The situation was distressing, and the police suggested contacting corporate for resolution. I seek your help in addressing this issue which greatly affected our vacation. Keiona Miller

I attempted to cancel a room reservation in St. Cloud, Minnesota on Thursday, August 27th, before their 4 pm policy, but was unsuccessful. Despite trying to cancel through Priceline and the motel, I was denied a refund. Upon arriving at the motel around 2:30 pm, I noticed torn curtains, people loitering outside, and a generally run-down appearance. Initially, I called Priceline to cancel but was directed to contact the motel. After physically going in and waiting for a while, I was told by an employee that only the owner could authorize the cancellation. When I followed up the next day, a rude woman refused to cancel my reservation based on their policy and was unhelpful. This interaction, combined with negative reviews I found, further frustrated me. As I did not receive a confirmation text, I am unable to provide more details, but I seek a full refund. I am prepared to share my call log to prove my attempts to cancel, if needed.

I recently stayed at Americas Best Value Inn in Thousand Oaks from November 9th to 11th. During check-in, I paid a $50 deposit, expecting it to be returned upon checkout on the 11th. However, I was informed it would take up to 5 days to process. When the deposit didn't show up after 5 days, the manager mentioned it might take 10 days. Even after waiting 10 days, the deposit didn't come back. The manager provided a code to expedite the process, but my bank couldn't facilitate it and suggested filing a fraud complaint. I believe Americas Best Value Inn should handle this better, as it has caused unnecessary inconvenience. I simply want my $50 deposit returned promptly. It has been 16 days, and I feel ignored by the motel staff regarding this issue.

After losing my house and becoming a single mom 8 months ago, I had to stay at Americas Best Value in Jamestown, CA. The housing program only paid half, and my two sons (ages 1 and 3) stayed in one room with me while I searched for a new place. My 3-year-old has severe asthma, so I couldn't work, making it hard to find a rental without a job. Three weeks ago, our funding with the program ended, leaving us homeless. On the day I was going to pay our last bill, my car broke down, and the owner disposed of our belongings without warning. She claimed it wasn't her responsibility to inform me. I lost essential items like clothes, toys, electronics, and household items. I had to buy my own bedding and kitchen appliances since the ones there were faulty. The hotel should return our items or compensate for them. This situation is unacceptable.

I checked into your hotel last week on the 6th. When I entered the room, the sheets were filthy with stains of blood and other fluids. Dust covered the entire room, and the bathroom had urine on the seat and floor. Additionally, there were chemical marks on the bathtub walls, and there was no hot water for a shower. My husband refused to sleep in the room, so I had to sleep on rolled-up blankets. I informed the front desk the next morning, but received no apology or refund offer. I made multiple unsuccessful attempts to call the front desk that night. With over 30 years in the hotel industry, I am very dissatisfied and will be sharing this experience on my blog. The lack of respect shown by the housekeeping staff was evident in the room's atrocious condition. I should not have to pay to sleep on dirty sheets. Please provide a refund for my stay at the property located at [redacted] N Loop [redacted], Fort Worth, TX. Thank you, Gina W.

I made a reservation at America's Best Value Inn in Wisconsin Dells for two rooms a month ago. Today, upon arrival, I faced multiple issues. The online check-in process was time-consuming due to technical difficulties. Once at the hotel, I encountered chaos with upset guests demanding refunds, a lack of staff, and rooms unfit for occupancy. The pool was closed for renovation, and our rooms lacked essentials like towels, soap, and luggage racks. The overall cleanliness was lacking, with trash in the hallways and uncleaned toilets. Despite being promised adjoining rooms, the maintenance staff claimed they were unavailable, yet we were given rooms with adjoining doors. The service was subpar, and the experience has been a nightmare. As a former hotel manager, I find this level of service unacceptable. I am seeking resolution and can be reached at [redacted]. The customer service provided no assistance, and I am left disappointed. - Karl Anderson

My recent stay at the Americas Best Value Inn located at [redacted] Florida A1A, Satellite Beach, FL [redacted] was extremely disappointing. Despite expecting a clean room and promised Wifi based on the online description, the reality was quite the opposite. The room was dirty with roaches, leftover food, and holes in the walls. The fridge and microwave were unsanitary, and even basic cleaning supplies were lacking. When requesting cleanliness, only an inadequate cleaning attempt was made. The conditions were far from what was advertised, and my friends and I had to leave after one night out of the two we had booked (July 22nd-23rd). This experience was a letdown after investing our limited vacation funds. I seek a refund for this unpleasant stay and urge others to reconsider booking at this establishment.

Please contact [redacted]. We are essential workers and need assistance. We had a reservation at America's Best Value Inn in Jackson, Michigan. However, there was a misunderstanding with the checkout time. We work from 6:00 a.m. to 7:00 p.m. and needed a full day stay. We requested a refund to adjust our check-in time. Regrettably, we couldn't reach the manager for assistance due to our work hours conflicting with their availability. This urgent matter is affecting our ability to work. We need to resolve this promptly to continue with our work commitments.

On September 29, [redacted], I checked into the hotel. I spoke with Josh at the front desk regarding the concerning issues in my room: cockroaches, dirty floors, filthy toilet/sink, and dusty furniture with unwashed bedding. The cleanliness was unacceptable as I discovered hair, one being a pubic hair, on the sheets. In the early morning hours, I found two large cockroaches that I tried to address by contacting the front desk to no avail. Fortunately, Dakota later assisted me efficiently and showed genuine care. Despite Josh's promises, he only provided coffee and appeared indifferent to my concerns. As a 54-year-old with health problems, I hope for compensation for this distressing experience. I spent a significant amount during my stay, unable to reach Josh for assistance. Dakota, on the other hand, exemplified exceptional service and deserves recognition. I urge the hotel management to address these sanitation issues promptly to avoid closure during the current pandemic. I have documented evidence and am available at [redacted]. My name is Lisa Miller.

I recently checked into America's Best Value Inn in New Florence, MO [redacted] at 2:02 AM on Wednesday, November 3, [redacted]. I requested a smoking room but was given room [redacted], which was labeled as non-smoking. While the mix-up was okay, I preferred the smoking room as I initially asked for during check-in. Upon calling the front desk, I spoke to a gentleman who indicated that there might not be a smoking room available. The conversation was brief and somewhat tense. This experience was unusual, and while I understand that there may have been limited staff on duty during the late hours, it left me a bit concerned. It's important for customer service to be handled professionally, especially in small towns. I'm not upset, just sharing my feedback for improvement. I appreciate the assistance from Mrs. Tammy Blake during check-in and hope this message helps in providing better service in the future. Thank you. Best regards, Richard Jaspering

I recently stayed at Americas Best Value Inn in Jackson, MI with reservation reference #[redacted]5 from 11-8 to 11-12. The room was in poor condition - it had a foul smell, the TV constantly buffered, and the shower head fell off the wall. When I asked for help at the front desk, they were unhelpful and refused to refund my credit card. I am requesting a refund for the nights of 11-9 to 11-12. I travel frequently for work and have never experienced such poor service. I will escalate this issue to the BBB and consumer affairs if it is not resolved promptly. Thank you. - Dan R. Address: [redacted] Merritt Lake Dr, Metamora, MI [redacted] Phone: [redacted] Email: [redacted]

After booking a room through Expedia and deciding to extend my stay, I encountered an unexpected $20 charge upon arrival at the hotel. The front desk staff gave me an ultimatum to either pay the additional fee or vacate the room. Feeling frustrated by the situation and the rudeness of the staff member, I expressed my concerns about the extra charge and the lack of prior information about this policy. I am dissatisfied with how I was treated and suspect the staff member may have mishandled my payment. Despite my hesitation to continue doing business with this motel, I felt compelled to comply to avoid losing my money. I am requesting a refund of the $20 fee or alternatively a refund for the entire night due to the unpleasant experience and lack of transparency in their policies. I plan to leave the motel and seek accommodations elsewhere for the remaining days of my stay in town.

I had a booking at Americas Best Value Inn in Collinsville, IL at [redacted] Ramada Blvd, [redacted]. I arrived at the hotel around 5:30 pm and was informed that I needed a physical driver's license to check-in. Despite showing other forms of identification and even providing pictures of my driver's license, I was still denied check-in and charged $72.44. After contacting the hotel manager who directed me to Hotels.com for a refund, I found myself in a loop where neither party took responsibility. I firmly believe that I should not be charged for the hotel's decision to refuse my stay when I had valid proof of my identity. I contacted Hotels.com, and although they tried to intervene, the hotel declined a refund. This situation seems entirely unfair, especially since I was willing and able to stay at the hotel but was turned away. I am disappointed by the treatment and the unjust charge. Please assist in resolving this matter promptly. Thank you. - Daren S.

I stayed at the Best Value Inn in Novato, California due to a domestic issue with my ex-girlfriend. When I returned to the hotel one night, I asked the staff not to disclose my presence or room number to anyone. Unfortunately, my ex-girlfriend found me anyway and caused a disturbance in the lobby. The front desk clerk did not assist me when she showed up, allowing her and her companions to access my room and car. Despite my request for help and expressing concerns about the safety of my belongings, the staff did not intervene. I am now hesitant to return to retrieve my possessions due to feeling unsafe. I booked my stay through booking.com and feel the hotel staff behaved unprofessionally by disclosing my room number. I am seeking a refund for my rooms. My situation has left me feeling threatened and violated.

Last night, I was quoted $59.99 for a senior room rate at Americas Best Value Inn and Suites located at [redacted] Madison Avenue in Bastrop, Louisiana. However, today when I received the receipt, I noticed that I was charged $85.99, which was $25 more than the quoted price before taxes. The folio number is [redacted], and we stayed in Room [redacted] from March 5 to March 6. During breakfast at 8 o’clock, I was disappointed to find that many items were not available, leading some guests to leave. I had to call the front desk on my cell phone to request more supplies. Additionally, the bathtub in the room was not functional, and upon pulling back the cover, I noticed black specks on the sheet. As a result, we had to both sleep in the other bed, which was slightly better. Overall, I encountered the issues mentioned above, along with being overcharged by $25 compared to the initial quote.

I booked a room for $90 after being quoted $80 and was unexpectedly charged a $50 cash deposit. Despite only staying for about 6 hours to sleep, the room had a blood-stained pillow and a bug in the bed. The towels also had an odd smell, suggesting they were not properly washed. Upon check-out the next morning, the staff accused me of having marijuana in the room but only found a sesame seed from our dinner the night before. The owner refused to return my deposit and was extremely impolite and judgmental. I will never return to this hotel chain and will be sure to inform all my friends and family to avoid staying there as well.

We were excited to stay at a hotel for a break from living with family, choosing a room with a king-size bed and a jacuzzi tub. Unfortunately, the first room we were given did not have the tub. The second room did have a jacuzzi, but it took around 2.5 to 3 hours to fill due to a drain issue that caused it to leak. Even after filling it up and plugging the drain, the Jets did not work. This wasted a lot of time, leaving me disappointed as I have stayed at this hotel before without many problems. The continental breakfast tasted old, and room service interrupted us early in the morning to ask about our checkout time, despite it not being until 11:00 a.m. Communication with customer service was frustrating as there was no online chat option, and calling resulted in long hold times and potential language barriers.