America's Best Value Inn Customer Service Issues

My stay was extremely unpleasant. The condition of the beds and mattresses at this hotel was appalling. They were dirty, ancient, and uncomfortable, causing me and my girlfriend a sleepless night. Despite my complaints, the hotel refused to refund me. When I shared pictures with the staff, I was met with disrespect and unhelpfulness. Even reaching out to Priceline didn't result in a refund. The whole experience was so bad that it ruined my daughter's visit. I have evidence to support my claims and I am eager to share more details with anyone interested.

Good morning, my name is Anibal Crischlow Jr., and I am a customer at your Wilson, North Carolina location off Route [redacted]. I have a few questions for you. Firstly, happy New Year, and I hope you had a great Christmas. I recently moved from New York City to North Carolina and have been working for a local company for about three months now. I usually get paid on Wednesday nights. I am planning to save up to get a place, but I would like to continue staying at your location as it's convenient for my daily commute. This morning, I tried to pay, but my card was declined. I have cash app and wanted to pay later, but the clerk was hesitant. I hope to be able to sort this out once I return from work today. Thank you, and I look forward to resolving this matter so I can continue staying there. Have a great day.

Last night, my fiancé and I stayed at the Faribault, MN location. We booked the Jacuzzi suite, excited to relax. However, upon entering, a strange smell lingered. Despite this, we settled in for the night. After dinner, we filled the Jacuzzi and noticed the floor getting wet. Assuming it was just from our wet feet, we proceeded. The issue became apparent as the wetness spread all around the tub, soaked even through layers of towels. Deciding against switching rooms due to the late hour and inconvenience, we endured a disappointing stay. The room had a musty smell, leaking pipes, malfunctioning outlets, and makeshift extension cords in place. I raised these concerns with the manager the next morning, only to receive a $25 refund due to booking through Expedia. The manager claimed they had never had issues with the Jacuzzi before, but the damp carpet and odor upon arrival indicated otherwise. This experience was unsatisfactory, and I feel compelled to share it with others. Best, Paul Albin Hastings, MN

While my husband is working in Texas, he reserved room [redacted] at America's Best Value Inn [redacted] Garth Road, Baytown. Unfortunately, the room lacked working heat upon his arrival on a chilly day. Despite being provided with a weak space heater, it barely affected the room's temperature, forcing him to use the oven for additional warmth. Moreover, the broken alarm clock added to his discomfort. With limited lodging options, he cannot switch hotels. Paying nearly $[redacted] weekly, experiencing cold conditions after long workdays is unacceptable. I believe compensation is warranted for these room issues. Although the broken alarm clock is manageable, insufficient heating is intolerable. His work schedule prevents him from addressing this directly, prompting me to reach out for assistance on his behalf.

I stayed at America's Best Valley Inn in El Cajon, California on 3 - 5 - [redacted] and checked out on 3 - 6 - [redacted]. The total charge was $66, including tax, and a $30 deposit. My mother was with me, and she paid the $66 room charge using her MasterCard ending in [redacted]. I gave a $30 cash deposit. On 3 - 6 - [redacted] around 9 a.m., the front desk called to ask if I wanted to extend my stay. I agreed and went down to pay in cash. I offered $60, and the staff took $6 from my deposit, leaving me with $24 owed at checkout. Later that day, my mom informed me the hotel charged her card $66 again. The staff explained it was a temporary hold for room reservation, although I paid in cash initially. The receipt they provided showed a balance due of $66 and indicated a temporary hold. They assured me it would be released in 48 hours, but it felt incorrect as it was charged to my mom's card.

Hello, my name is Dortha Jean Gawf. I am trying to make a reservation at one of your locations, but unfortunately, it is fully booked. I am a frequent business traveler, and I have a client sending a package to America's Best Value Inn Checotah, located at [redacted] W Gentry Ave, Checotah, OK [redacted]. The package is expected to arrive on Monday, but I have been unable to reach anyone at the phone number provided for that location.

Upon checking in at the San Bernardino, California location last night, my experience was appalling. The room, including the bed, pillows, and towels, were all dirty with even what appeared to be blood on the ceiling. I promptly informed the front desk; however, it took an unreasonable 45 minutes for them to bring clean pillows. During the night, a strange smell woke me up, and my attempts to contact the front desk went unanswered. In the morning, the bathroom backed up with a strong odor, the floor was filthy, and I even received inappropriate calls. This room was the worst I have ever encountered, yet I was charged $[redacted] for it. I urge for a callback to discuss this formal complaint. My name is Matthew McNary and I can be reached at [redacted]. Room [redacted] at the Medina California location was where I stayed last night.

Dear Customer Service, During my recent stay, I encountered several issues with the service and room conditions that made my experience subpar. Despite my attempts to address these concerns with the staff at the location, I did not receive the necessary assistance. I paid $[redacted].96 for one night and was assigned a room that was unclean and had various maintenance issues. When I requested fresh sheets, I was informed that there were none available and provided with a bedspread instead. Additionally, I reported a clogged toilet and a beeping smoke alarm, which were promised to be fixed but were not resolved. Eventually, I had to request a room change due to the persistent problems. Although I initially was told there were no more rooms, I was later moved to another room the next morning after contacting the office. However, the new room was also unsatisfactory, with mold present. I have photos documenting these conditions and am deeply disappointed with the overall quality of my stay. I am requesting a refund and a callback to address these issues promptly. The lack of response and poor treatment my family and I received during our stay is unacceptable. Thank you for your attention to this matter. Sincerely, Melissa C.

Subject: Recent Unsatisfactory Experience at Americas Best Value Inn- Tyler/Lindale Dear Sir/Madam, I am writing to address a disappointing encounter I had on March 23, [redacted] at Americas Best Value Inn in Tyler, TX. Upon arrival, I faced difficulties with the Front Desk Staff for not locating my reservation for a double bed room promptly. After a delay, I was offered a king bed, inconveniencing my friend and me. The room we were provided had a musty odor, compounding our disappointment. Upon returning home, I noticed a charge discrepancy of $1 in comparison to the advertised rate on Expedia. Despite contacting Expedia and an attempt to resolve the matter with the hotel, a refund was not granted. I urge you to intervene to address this issue promptly as my previous experiences at the inn were pleasant. I have followed up via email without a response. I am seeking a full or partial refund for my stay and remain open to your assistance. Thank you, Courtanay Griffin

Upon check-in with my sister and brother, we encountered a staff member displaying a nonchalant attitude. Despite clarifying that only two of us would be staying, he insisted on both mine and my sister's IDs, repeatedly questioning the room occupancy. He then unexpectedly requested a $40 deposit, not previously mentioned on the website. When providing my card, he continued to doubt the number of guests, making the interaction unhelpful and uncooperative. The situation escalated as he seemed to racially profile us, causing discomfort. When requesting a manager's assistance, he responded aggressively, which my brother found disrespectful. Due to the escalating conflict, I asked for a refund and attempted to cancel online without success. Unfortunately, the situation resulted in me not obtaining the room key or seeing the accommodation.

I made a reservation online a week ago but couldn't rent a car for my upcoming trip. I'm a single mother of two and work at a car wash, so I don't have much extra money. I was planning to take my children to see their father in prison, whom they haven't seen in three years. I attempted multiple times to cancel my reservation using the confirmation number, but it only brought up more motels. When I called the Princeton, KY location, the man was unhelpful and refused to provide the corporate number. After finally obtaining the corporate number, they couldn't assist me in canceling the reservation either. Despite trying for two days before the deadline, I faced constant dead ends. I believe I should receive a refund as I couldn't get assistance or guidance on canceling my reservation within the specified timeframe. I hope for a clear response to avoid any misunderstandings. Thank you, Lacee F.

Hello, reader. I have been a loyal guest at America's Best Value Inn and Suites in Sun City for many years, often recommending it to friends and family. Recently, due to my home being vandalized, I requested a one-time complimentary stay until Friday afternoon. Unfortunately, the receptionist declined my request rudely and hung up on me. Upon calling back, I was surprised not to receive an answer, as I typically give your establishment 5-star reviews. I am currently without a home until Friday and simply seek a complimentary stay for the night. I hope to feel appreciated as a customer. Thank you for your attention, and may you be blessed.

On June 27th, I contacted Booking.com to cancel my reservation at American Best Suites Inn due to a family bereavement. Mark from Booking.com confirmed the cancellation and spoke with the manager at the inn, who agreed to waive the cancellation fee due to the circumstances. However, on July 5th, I was charged $[redacted]. I have spoken with Booking.com, and they have a record of Mark's conversation with the inn's manager regarding the fee waiver. My confirmation number is [redacted], and the pin number is [redacted]. I kindly request a refund of the charged amount. It's unfortunate to have to handle this issue while grieving the loss of my father.

I recently checked in at the American Best Value Inn in Melbourne, Florida on New Haven Avenue on July 6th. Upon settling in, I noticed the floor was wet near the air conditioner as it was leaking inside the room. I immediately informed the front desk. They sent someone to clean up the water from the floor and unit. Unfortunately, around 4 a.m. on Sunday, the unit made a loud popping sound, causing a power outage in the room due to water leaking into the electrical box. This was a safety hazard, given my allergies and the risk of fire. I believe a refund of $77.28 is appropriate as they didn't provide another room, apologize, or address the issue.

During my stay at the Americas Best Value Inn in Litchfield, Illinois, on July 25, [redacted], I encountered a distressing situation. While my boyfriend's niece and my son were playing on the beds on July 27, a used meth needle fell onto the floor, breaking off in the bed. I immediately contacted the front desk, but the manager was unavailable until late at night. After reporting the incident to the police, the manager's wife allowed us to stay a few extra days at no charge. The next morning, the manager behaved rudely, prompting me to involve a lawyer. The lack of concern regarding a hazardous needle on the premises and the cleanliness issues at the hotel are alarming and require attention.

I chose this hotel primarily for its location and price. Upon arrival, the appearance of the facility seemed average, neither luxurious nor unclean. The check-in process went smoothly, although there were slight language barriers due to heavy accents. The room appeared decent at first but had some issues upon closer inspection. The bathroom showed signs of a rushed remodel: scratched and discolored door and frame, a poorly placed tub spout, lack of shower shelves, and a noisy exhaust fan. The room had a poorly installed fake wood floor that caused vibrations, a faulty curtain rod, and a refrigerator missing door brackets. The only positives were the functioning refrigerator and comfortable bed. The biggest frustration was the lack of housekeeping, with the room only being cleaned twice over a four-night stay. Despite complaints to General Manager Ken Patel, the issue persisted. This led to a disappointing experience that has deterred me from staying at America's Best again. A refund for two nights would help offset this experience. I checked in on 8/15/19 and checked out on 8/19/19. Contact numbers for the facility are [redacted] and [redacted]. Regards, Lyndon L.

I had a frustrating experience trying to make a reservation at your San Pedro location on Western Avenue. The staff member had trouble understanding my name and email, causing delays. My reservation price suddenly increased, and when I tried to make a change today, I faced similar difficulties. The woman couldn't locate my reservation, mispronounced my name, and then claimed there was no booking after I provided my credit card details. She refused to provide her name, threatened to end the call, and left me feeling upset. I hope to receive prompt assistance regarding this issue.

I woke up this morning to find my toilet not flushing properly. I contacted the front desk, and they assured me they would be right up. When I went down to check, I discovered the staff member was busy with Christmas lights. It seems they have prioritized decorations over my urgent need for a working toilet. I have been waiting for half an hour and still no resolution. Now, there is no response from the front desk, and I'm feeling extremely frustrated. I urgently need to use the bathroom, and the lack of assistance is becoming unbearable. Where am I supposed to go in this situation?

I had issues getting an invoice for my business trip stay booked on booking.com at Americas Best Value Inn Thousand Oaks on December 14-15. The receptionist was unhelpful and did not address my request despite providing all necessary information during booking. I reached out to booking.com with no response, leaving me frustrated as I won't be reimbursed by my company. This lack of professionalism is disappointing. My booking reservation number is [redacted]. I hope for a prompt resolution, or else I may have to request the removal of your hotel from business bookings on booking.com. Thank you.

I made a reservation at America's Best Value Inn in Neptune, New Jersey for a 3-bed room for $[redacted] before tax. However, upon arrival, I was informed that the room was not available, and I had to downgrade to a smaller room for $90 plus tax. Despite the room being advertised for $76, the hotel insisted on the higher price. Upon checking out, I ensured I left before 11 am to avoid any late charges. Three days after checking out, my account was charged the initial amount for the room, plus an additional $20 without explanation. This extra charge coincided with me lodging a complaint with Priceline. I am troubled by these unauthorized charges and would like assistance in resolving this matter.