America's Best Value Inn Customer Service Issues

I am frustrated with my recent stay at this hotel. In the past, my experiences have been positive, but this time, it was a complete mess. I made reservations for my daughter's graduation in August [redacted], and from the moment we arrived, it was a hassle. I had booked 3 rooms for 2 days, but they only had us down for 1 night. They mistakenly checked someone else into one of our rooms, overcharged my card, and refused to let us have one of the rooms we had reserved. Furthermore, the unsafe pool area had rocks at the bottom that cut one of my guest's feet, and the entire hotel was dirty with cobwebs everywhere. The front desk staff appeared to be under the influence, and despite multiple attempts to contact the manager, Mike, for a refund, I have not received a response. This experience added unnecessary stress to our stay, and I hope for a resolution soon.

I stayed at the Americas Best Value Inn in Lubbock, TX for four nights and have been charged over 12 pending charges on my debit card. The front desk informed me about [redacted] of them were correct, not over [redacted] as shown in my online account. These pending charges are affecting my available funds during a stressful move from Texas to Virginia. Despite the fraudulent charges, the front desk rejected any responsibility, advising me to dispute the charges. I would have to go through a lengthy process of disputing each fraudulent charge due to the situation. Additionally, a staff member entered our room without permission, causing distress to my fiance with anxiety and leading to harm to our dog. I demand the return of the fraudulent charges immediately or complimentary accommodation until I receive a new debit card. I also seek compensation for the intrusion and emotional distress caused. I plan to share my experience widely and contact relevant authorities regarding these issues.

Kevin H. here. Recently, I stayed at Americas Best Value Inn and Suites in Tulsa, Oklahoma. Address: [redacted] South 79th East Avenue, Tulsa. Checked in on May 17, [redacted], and extended my stay to May 24, [redacted]. I inadvertently locked myself out one night and received assistance from the manager's wife. She mentioned a rate increase from $[redacted].2 to $[redacted] per week if I continued to extend. Concerned about the sudden hike, I am seeking clarification on this matter promptly since I plan to extend my stay for a few more weeks. Please address this promptly as I may extend for another three weeks. Thank you.

Recently, through the Sacramento sheriff's homeless outreach, my family and I were placed in the American Best Value Inn on 16th and E. Upon check-in, the manager assured the sheriff that breakfast would be provided in the morning. However, we were informed by a female manager that guests on vouchers were not allowed to have breakfast or coffee, and the hot water was even turned off. There were multiple issues like no hot water until late evening and TV malfunctions while the office had functioning televisions. Notably, smoking was designated only at specific locations to prevent negative reviews from paying customers. We were referred to as "You People," which felt discriminatory. I am in touch with legal professionals regarding these discrimination concerns in violation of fair housing rights. Our voucher status should not warrant mistreatment or lack of basic amenities during our stay. It's important for the hotel to address these issues promptly.

My recent experience at ABVI in Sacramento has been very disappointing. I felt discriminated against and was offended by the way I was addressed. Issues with housekeeping, hot water, cable service, and breakfast availability have made my stay uncomfortable. Despite paying full price, I have not received the quality of service expected. I have sought advice from a discrimination attorney and plan to address these concerns with the corporate office. The lack of clear policies regarding guest amenities has added to my frustration. As a victim of domestic violence, homelessness, and a violent crime, I do not appreciate being mistreated due to my circumstances. I hope that the corporate office can address these issues and provide appropriate compensation for the hardships faced during my stay at ABVI.

On May 17, [redacted], the hotel management began turning off the hot water for the entire day, forcing me to bathe my 18-month-old grandson in cold water. On May 19 and May 20, I had to pay out of pocket for my family's room. When questioning the female manager about not having to pay taxes anymore and requesting a deal on the room, she charged me $[redacted] for 2 days, which seemed unreasonable. I was also told that I could only feed my grandson cereal because we were on a voucher, with the reason being that homeless people are dirty. Additionally, remarks made by the manager were discriminatory and made me feel uncomfortable. I have sought advice from the sheriff's outreach program, our social worker, and now have an attorney to pursue legal action. The discriminatory behavior and treatment by the hotel's management have left me and others feeling mistreated. I am in the process of filing a lawsuit against the hotel for their actions and statements. My ultimate goal is to seek compensation for the distress caused.

I have stayed with my family at the ABVI on 16th St in Sacramento, CA. The hotel manager ruled in my favor on a discrimination claim regarding feeding my grandson on motel vouchers. There is no written policy stating this. On the 15th of May, the manager told the sheriff we could have breakfast, confirmed by the sheriff's willingness to testify. However, there have been issues like daily hot water shutdowns and a 2.5-day cable outage. Tomorrow, I must pay $92 to this hotel. My lawyer said this matter should be resolved quickly, otherwise, legal action may be pursued. If we don't receive compensation, we will go to court.

This is Ms.Detrick Phillips. This is my seventh attempt to address my concerns. The hotel consistently turns off the hot water daily and denies breakfast due to the use of a motel voucher, contrary to what was promised at check-in by the manager. Security personnel and sheriffs have even been involved, and there were issues with no cable and no hot water simultaneously on May 18th, 19th, and 20th, [redacted]. I seek a refund of $[redacted] for the lack of cable and hot water, resolution of breakfast discrimination, and an end to racial comments and treatment. I request two months of free double room accommodation at the Red Lion to compensate for the ongoing discrimination affecting multiple families. I paid for the days without cable in cash and have been advised by my attorney that corporate will likely not offer any compensation. Urgent response is requested by the end of the day to avoid further escalation.

We reserved two rooms at the Inn in Laramie, Wyo., based on another hotel's recommendation. Upon arrival (struggling to locate the Inn due to the lights being off), we discovered it was not handicapped accessible. The parking lot had poor lighting, with holes in the partially dirt-paved lot. Inside, stairs were present with no elevator or ADA modifications. As a disabled individual, climbing the stairs was difficult. The room was uncomfortably warm, lacking air conditioning, making it uncomfortable, including the bed. Exhaustion and safety concerns kept us from leaving. Additionally, there was an unpleasant odor in the room. Our stay at the American Inn was overall very unpleasant.

During my stay at America's Best Value Inn in Austinburg, Ohio from 6/14/18 to 6/17/18 for my weekend lab courses at Kent State Ashtabula, I encountered multiple issues. Despite booking a non-smoking room due to my asthma, the room I was given had a strong smell of cigarettes. Additionally, I had to deal with flying ants and gnats that I managed to eliminate myself. The situation became unbearable when I discovered bed bugs and bed bug larvae in my room on the final night. To make matters worse, I suspect that one of my prescribed pills was missing from my purse. Although I reported these problems to the front desk quickly before my school midterm, the compensation offered for my next stay does not make up for the unpleasant experience I had. Due to my busy schedule with school and work, I am unable to pursue formal actions regarding the missing medication. However, I hope to be refunded the $[redacted].89 charged for my stay considering the circumstances.

I have experienced harassment from an employee at America's Best Value Inn in Lake St. Louis, MO. Despite the manager and owners being aware, no action was taken. I have attempted to contact someone directly but have only been directed to customer service, which does not address my concerns beyond reservations. As a result, I will be lodging a complaint with the attorney general of Missouri. Legal actions are underway against the corporation, property owner, and the manager. The case will also involve the human rights commissioner based in Jefferson City, MO.

I have a concern regarding the customer service experience provided by this hotel. I have been a loyal guest, staying for a total of approximately 4 to 5 months since February and spending between $1,[redacted] to $1,[redacted]. However, I am disappointed that when calling customer service, I am redirected to reservations instead. Despite my efforts to contact them through emails, I have received no response. I am frustrated by the lack of a loyalty program or any benefits like a free night stay. I feel that my loyalty has not been recognized appropriately. I am considering reporting this issue to the attorney general for further investigation.

A few weeks ago, I booked a park and fly package at Romulus Michigan's Americas Best Value Inn near Detroit Metro Airport. I arranged to drop off my car on August 9th and return on the 18th. The initial cost was quoted around $[redacted]. Closer to my travel date, I confirmed the reservation for August 9th for one night with 9 days of parking. Upon arrival, they charged me $99 instead, but later billed my account $[redacted]. Upon return, they claimed I was two days late and had only paid for a week of parking, demanding an extra $13.78. Despite confirming twice, they insisted I was returning on the 16th, which I dispute. The manager was rude and uncooperative. I plan to dispute the charges unless refunded to my Discover card. - J. K.

As a mother on a budget, spending over $[redacted] on hotel rooms for Labor Day weekend was a stretch. I made a last-minute booking and encountered several issues during my stay. The balcony window was cracked and taped with clear packing tape. The keycard stopped working, leading to being locked out of the room until maintenance came in through the balcony. Later, the deadbolt malfunctioned, requiring the locking system to be replaced, causing another lockout. The phone kept ringing every five minutes with no one on the line. The family picnic area I was looking forward to was inaccessible due to construction materials, and the grill was in poor condition. The presence of a large cockroach was the final straw. While I'm not expecting a free stay, considering the multiple problems and the poor maintenance of the grounds, I believe a chargeback should be considered to reflect the experience accurately. I have documented everything with photos and videos. Thank you. - Stephanie

During my stay from Thursday to Sunday, my experience quickly turned into a nightmare. The first night was tolerable despite delayed TV maintenance, leaving the door open. Later on, I started getting bitten, assuming it was just a stray mosquito from the open door incident. The following night was dreadful. Waking up at 4 am feeling itchy, I discovered bugs in the room, which after some research, turned out to be bed bugs. Despite calling the front desk and being moved to a new room due to the infestation, I encountered ants in the second room. After being moved again, covered in bed bug bites, and unable to bear the situation, I had to leave before check-out. The front desk staff's response was unsatisfactory, leading to a frustrating experience. I request a refund for the nights affected by the bed bugs, as this ordeal caused me not only sleepless nights but also significant discomfort and financial loss.

Hello, my name is Keilah Bowles, and I am currently staying at the "Americas Best Value Inn" for the night. Unfortunately, the first room we were given had no heat, trash on the love seat, and a fingernail. After moving to a second room, we encountered black bugs, unchanged bed sheets, and a blonde hair. The shower water remained cold despite attempts to fix it. I woke up feeling sick with a migraine, which is concerning due to my pregnancy and low immune system. I have been polite throughout, but the issues persist even after attempts to address them. This experience has been unsettling, and I am disappointed. Please reach out to me at your earliest convenience. Thank you.

During our recent stay at America's Best Value Inn in Goodlettaville, TN, my mother and I encountered a series of distressing events. On our journey to Ohio on 12/4/[redacted] for my mother's cancer treatment, we faced disturbances with drug-seeking individuals mistakenly knocking on our door late at night, ultimately involving the police. Additionally, the microwave in our room malfunctioned, causing an unpleasant odor. Despite reaching out to the desk clerks and the manager, Mr. Patel, for assistance, we have not received any helpful responses or callbacks. The lack of support and inadequate handling of these issues left us in a tough spot, as we were not offered a replacement room or suitable resolution. It was a challenging situation, especially considering the late hour and unfamiliar location.

I recently reserved a room for a ten-day stay at the American Value Inn located at [redacted] Broadway Blvd, Garland, TX, [redacted]. Upon arrival, I was shocked to find the exterior covered in trash and the room had a strong unpleasant odor. The wall by the air conditioner was covered in mold and the mattress had large stains. When I raised these concerns to the front desk, the staff member was unhelpful and dismissive, claiming that customers are not permitted to inspect the room for cleanliness issues. I have taken photographs of the conditions and would like to email them to you. This situation poses a serious health risk and action should be taken promptly. Please provide me with your email address so I can share the pictures with you.I look forward to your response.

I recently stayed overnight at this location on 12/27 - 12/28 as I was driving from Alabama to Fargo, ND. Due to a blizzard, I had to stop at this hotel for the night. Initially, I was informed that the charge would be around $75. Upon arriving in Fargo and attempting to check into my hotel, my card was declined. To my surprise, I discovered a charge of $[redacted] from ABVI on my account. I learned this was due to an alleged smoking fee for a cigar found in the room. I never smoked in the room, only in my car with a cracked window the next morning. Despite this, I was accused of smoking in the room and charged without any prior notification. Now stranded [redacted]+ miles away, I have no money for a hotel, no means to receive financial assistance, and have resorted to sleeping in my car in below-freezing temperatures. Feeling unfairly treated and in a dire situation, I have been unable to contact a manager at the hotel to address this issue. I urgently need a resolution to retrieve my funds for essential accommodations.

During check-in, everything went smoothly. However, when I returned to my room with the same number of people as listed in my booking, the new staff member at the counter raised concerns about having visitors at night. Despite no written policy being presented to me or my friends, we were abruptly told to leave or the police would be called. I was denied a refund and left feeling extremely dissatisfied. I believe I should receive a refund as I was wrongly refused the room I had paid for without any valid reason. The lack of transparency regarding their policies and the sudden change in attitude from the staff member were very frustrating.