Amazon Customer Service Issues

Last December, I placed an order for 4 bottles of Lysol Disinfectant Cleaner, but received 36 bottles instead. Amazon charged me $[redacted].44 for this error. I contacted Amazon and was directed to the seller, Clean It Supply, to arrange for a return and refund. Clean It Supply stated that the process should be handled by Amazon. After speaking with Amazon again, I was told that I would receive a $[redacted].44 credit to my American Express account for the unwanted bottles. However, I have not received the refund or had the bottles removed from my hallway. I would like this matter resolved promptly, as it has been ongoing since January.

To the concerned party, Upon receipt, we noticed the bed frame was missing a crucial piece for assembly. We reached out to Amazon customer service to request the missing part instead of a full replacement. We were prepared to purchase the single piece rather than a whole new bed frame. Residing in a remote area of Alaska, returning the incomplete bed and waiting for a refund to procure another one would be quite inconvenient given our distance from major cities. Surprisingly, the Amazon representative informed us they couldn't send just the missing part and opted to send an entirely new bed frame instead, advising us to keep the incomplete one. While we offered to return it, we were instructed not to. This exchange began in December [redacted] and has now extended to March. Recently, we were notified that our account might be charged unless we return the original bed frame, which we no longer possess. Initially, we were assured that no charges would apply. We are puzzled by this sudden change, considering the initial resolution provided by the representative. We trust that Amazon will honor the earlier commitment and refrain from charging our account $[redacted]. Thank you, DiAnna R.

I placed a pre-order for a laptop scheduled to be released in 2 weeks on Amazon. The estimated delivery time was set for 1 week after the release date. I was unsure if Amazon or a third party would ship it. Although there were no reported issues or delays, my order wasn't dispatched and payment hadn't been processed as the delivery date neared. After chats with the chat bot, I was assured multiple times that my order was being packed and would arrive on time. However, with only 15 minutes left in the estimated delivery window, I contacted a human customer service representative. Sadly, they informed me that the item was indefinitely out of stock, offering no timeline for restock or alternative solutions. I had believed for 3 weeks that the order was proceeding as normal, even taking time off work to receive it. Amazon fell short of fulfilling the order and neglected to update me on the situation. I am left with an unresolved order for an item that may never be restocked, with Amazon providing no further details or resolution.

I recently received an order from Amazon that was set up for a two-month automatic reorder without my knowledge. The gap between my initial order in September [redacted] and the reorder in February [redacted] was six months, and the price of the item had increased nearly five times. This inflated cost is unreasonable as I originally purchased the coffee pods for $0.30 each, compared to the $1.25 I was charged for the recent delivery. When I contacted customer service, I was informed that the item was not eligible for return. I've contacted my bank to dispute the charge and contest this mistake, given that I was unaware of the two-month reorder arrangement. If this issue is not resolved, I will escalate it with my bank. The total purchase amount was $[redacted].61 for [redacted] pods, but I know that these pods are available at a much lower price elsewhere.

I recently fell victim to a scam after contacting what I believed to be Amazon Prime's customer service regarding my credit card. The interaction led to suspicious requests for gift card purchases, totaling $[redacted] over multiple apps. The fraudster even had access to my personal information, including my checking account and debit card details. I have already reached out to my bank about this and will follow up in the morning. I am disappointed by the lack of a direct fraud hotline for Amazon and am considering canceling all my Amazon services, which have been a significant part of my life. I urgently need assistance to reclaim the lost funds, and I hope to talk to a representative soon. It has been a distressing experience, and I am hoping for a resolution to this issue.

I subscribed to an Amazon Prime trial for one week at $1.99, with a recurring fee of $12.99 per month. I was due for renewal on 3/14/22 at $14.99, but I canceled my subscription on 3/12 or 3/13. I may have made an error during the cancellation process. Despite this, I noticed a pending charge of $14.99 on my Visa on 3/15. My bank won't allow me to dispute pending charges, so I would like to inform Amazon that I intended to cancel, even if there was a mistake, and request not to be billed for March. It would be preferable to prevent the charge rather than dealing with a dispute later on.

I've been experiencing an ongoing issue since [redacted] with my Amazon account, and it's now [redacted]. One day, after making multiple purchases, Amazon flagged it as a security concern and locked my account. Despite my confusion as I hadn't noticed any suspicious activity and only made legitimate purchases, they assured me it was temporary. However, every time I tried to log in, I faced repeated security tests and password resets to no avail. Even filling out a billing information form meticulously didn't solve the problem. Contacting customer service only resulted in generic suggestions that didn't work for me. I even attempted to delete my account, but without access, it was impossible. After endless frustration, I resorted to creating a new account with different credentials, which triggered a similar lockout. This cycle has persisted for nearly two years, preventing me from accessing or closing either account. I recently made another attempt to regain access to my main account to no avail. The situation is exasperating, and I'm considering shifting to eBay for future purchases.

As the President of a condo association on Longboat Key, FL, I have noticed a change in Amazon's delivery procedures since the COVID-19 pandemic. While FEDEX and UPS have resumed delivering packages to the front doors of our units upon our request, Amazon continues to leave packages near the mailboxes. We have posted a sign asking for deliveries to be made to the units, but Amazon has not yet made the adjustment. I kindly ask that Amazon drivers be informed to resume delivering packages to the units of buildings [redacted] and [redacted] Harbourside Drive, Longboat Key, FL [redacted], as they were before COVID-19. Thank you for your attention to this matter.

I encountered an issue accessing my Amazon account around two weeks ago. To resolve it, I contacted their customer service via a phone number I found. The representative asked me a few simple questions like my recent purchases and my Amazon Prime membership duration. After confirming my identity, I was able to reset my password successfully. However, the problem resurfaced recently, and despite numerous attempts, I haven't been able to regain access. I heard concerns about the legitimacy of the phone number, but the initial interaction seemed genuine, and I even received a follow-up feedback request. My primary goal is to regain permanent secure access to my Amazon account, ensuring this issue doesn't recur. This situation is new to me as I've had no prior challenges with Amazon, and it appears that only my own purchases have been made from my account.

I recently received an email from Amazon indicating that an order placed between 12/15/21 and 12/20/21 was cancelled due to suspicious activity. Despite numerous attempts to reset my password, I was unable to proceed as the system requested bank statements for the card linked to the order. I want to clarify that I did not make this purchase and have not visited the site since August [redacted]. I have responded to the emails denying involvement, but due to personal health issues, I have not yet resolved this matter. I value my relationship with Amazon and have always been a loyal customer. However, this situation has left me dissatisfied and uncertain about continuing as a customer. Timely resolution of this issue would greatly improve my experience. Thank you for addressing my concern. - M.G.

I recently purchased a Home IPTV Box. After receiving it and trying to connect it, I faced issues as it refuses to power on. I have double-checked the connections and it's still not working. I would like to return it and exchange it for a new box of the same model. My order number is # [redacted]-[redacted] and my name is Berthony Vincent. My address is [redacted] Rue Aegidius-Fauteux, Montreal, Québec, H1C 2K2. How can I go about returning the order?

Dear Sir/Madam, I recently purchased the Philips HP8302 selfie straightener (black) from Amazon on February 13, [redacted]. Despite receiving the order promptly on February 14, [redacted], I discovered that the product was not functioning properly. Following my contact with customer service, a return was initiated with the promise of a refund within 3-4 days. Subsequently, I returned the item on February 14, [redacted]. It has now been 32 days since the return, and I have yet to receive my refund. Despite numerous attempts to resolve the issue through phone calls to customer service, I have not received a satisfactory response. I am deeply disappointed by the lack of assistance from a reputable company like Amazon. I selected your platform for its reliability and quality service. The delay in refunding my money for a faulty product has been unsettling. I kindly urge you to address this matter promptly and process my refund. Sincerely, Gaurav Milind Ahire (Prime member)

Hello, I hope this message finds you well. I wanted to bring to your attention an issue I encountered with a recent product order. I placed the order a few days ago, possibly on the 17th, with an expected delivery date of Monday the 21st. However, the tracking indicates that my package has been delivered, but regrettably, I have not actually received it. I have taken the necessary steps of checking with my neighbors and searching in designated areas, but unfortunately, my package remains missing. I would greatly appreciate any assistance you could provide in resolving this matter. I am looking forward to your response. Thank you. Good night.

I have faced a recurring issue on Amazon where I am consistently prompted to update my payment information, despite doing so multiple times with different payment methods. I reached out to customer service, but encountered language barriers that made it difficult to resolve the problem. The representative mentioned it could be a bank-related issue, even though payments from two separate banks were accepted previously. However, my preferred debit card was able to make a purchase recently, but later an order was canceled due to the same payment update request. I have tried entering various payment methods, including check routing and two different debit cards, to no avail. I prefer not to use my Amazon card for this transaction but still wish to proceed with the purchase independently. This situation has caused me some concern over the security of my account. I would appreciate speaking with a more knowledgeable representative who can provide clear assistance to break this cycle of payment updates and order cancellations.

Hello, my name is Alissa Elliott. I had ordered items from your company before being hospitalized with COVID-19. I have been trying to reach out for weeks regarding my missing order, a blow-up spa. It seems the item was marked as delivered, but I never received it. Being home now, after a long hospital stay, I am eager to have the spa. I paid around $[redacted] for it. I would appreciate either a replacement sent to me or a refund credited to my Amazon account. However, I am unable to access my Amazon account due to suspicious activity which I do not understand. Please ensure my account is accessible. Dealing with health issues, including cancer, I am frail and cannot manage unnecessary stress. Kindly assist me with my refund or the delivery of the spa. Thank you for understanding my situation. Alissa Elliott

Hi, my name is Axel Sánchez. I have been unable to log into my account for some time now. It appears that my account is temporarily restricted due to a problem with my payment method. This is the second time Amazon has restricted my account. The first time, I lost my one-year subscription to Amazon Prime, and they did not restore my account. I created a new one, and now I am facing the same issue. I am disappointed because I am at risk of losing the balance of a $50 USD gift card and a $[redacted] MXN gift card (equivalent to about $50 USD) that I received from my job. I seek a prompt resolution to this matter as I am a regular customer. Despite completing all verification steps and submitting my documents, I have not received any helpful responses. I would appreciate speaking with a live representative to understand the situation better and resolve this issue quickly.

Hello Amazon, I noticed a credit for returning earplugs from order #[redacted]-[redacted], however, I did not return them. Simultaneously, an item that I did return over a week ago at the UPS Store, Skil-Care Triple Ply Heel Protectors, seems to have been missed during processing. The protectors weigh very little, possibly adding to the confusion. They were returned along with leather cleaner/polish. While you have already refunded both the protectors and earplugs, it is essential to rectify this to avoid being charged for an item I have already sent back. The distinct appearance of the heel protectors should make them easy to identify to the UPS Store staff. Any assistance with this issue would be greatly appreciated. Please reach out if more information is needed. Best regards, Pamela C. ([redacted])

Hi Amazon Support, I noticed a discrepancy in my recent returns. I was incorrectly credited for returning earplugs from order #[redacted]-[redacted], which I never actually returned. Conversely, I did return the Skil-Care Triple Ply Heel Protector via the UPS Store over a week ago. The heel protectors weigh very little, almost negligible, and were sent back with leather cleaner/polish. Although you have refunded me for both the earplugs and the protectors, I want to ensure that this error is rectified promptly to avoid any future payment confusion. The unique appearance of the heel protectors should help the UPS Store associate recall them easily. Thank you for your assistance in resolving this matter. Please feel free to reach out if you need any additional information. Best regards, Pamela C. [redacted] [redacted] Woodstone Dr W#[redacted] Kalamazoo, MI [redacted]

Regarding Order #[redacted]-[redacted] and several others, I purchased a 5-pack of gorilla tape but only received one roll. After contacting Amazon, they initially advised me to return the item for a replacement. However, I ended up receiving another single roll instead of the 5-pack I ordered. This back-and-forth communication with Amazon resulted in multiple single rolls being sent to me. Eventually, I was told to keep the extra tape at no charge. But now, Amazon is trying to charge me for these additional items. The situation is confusing, and I am considering shopping elsewhere due to these ongoing issues.

Dear Amazon.com Customer Service, I have been trying to reach out for assistance but the callback option is not ideal for me as English is not my primary language. As a result, I am reaching out via email to address an issue with my order. I have attempted to communicate with the seller using the seller messaging feature on the website, but unfortunately, I have not received a response. I am experiencing a problem with the camera from order [redacted]-[redacted]. The camera is defective and does not transition to night mode automatically in low light conditions; it remains in daylight mode. I would appreciate guidance on resolving this matter. Thank you for your attention to this issue. Sincerely, Cafer O.