AliExpress Customer Service Issues

I tried to purchase some items but I'm unable to sign up for the account. Despite following all the suggested prompts, the messages I receive vary from stating my password is incorrect (even though it's correct), to saying no account exists, then saying the account already exists, and it continues in the same cycle. I use multiple online stores for shopping regularly, and if AliExpress is this challenging, I may have to consider quitting. However, I can't even do that because I can't sign in to the account. I have already gone through several rounds of following printed suggestions. I would appreciate assistance.

As a loyal AliExpress customer, I purchased an Umidigi F1. Unfortunately, the phone developed a microphone issue, randomly switching on and off. I pre-ordered the phone from Umi Store. After contacting them about the problem, they directed me to the seller, who then claimed the dispute was resolved. My order number is [redacted][redacted]. I am seeking either repair or replacement under the 12-month warranty, as I have been addressing this issue for weeks. Thank you, CT

I have placed two orders with the same company for fishing pole combination sets, each including a fishing pole, reel, and lures. However, the first order only contained the fishing pole without the reel. Surprisingly, the second order did not arrive at all. Despite waiting in anticipation, none of the components were delivered. Unfortunately, I have been informed that I have exceeded the time limit for returns, complaints, or disputes. This situation is unacceptable and unprecedented in my 57 years of life, and I find it to be borderline criminal. I simply seek the completion of my orders with the missing items or a refund. Contacting customer support through the Alibaba Express app has proven to be a frustrating and challenging experience.

Hello! Two days ago, I placed an order for a BMS at a price of $71. I noticed that my order status is "Finished," even though the seller informed me that the order had no payment and was closed. I checked my bank account and saw that the money was transferred to AliExpress. The seller mentioned that I would receive a refund for the order and advised me to try purchasing the product again. I made a new order with Order [redacted][redacted], money was transferred to AliExpress, and the status was closed once more. I am expecting a refund of $[redacted], but it has been 5 days, and I have not seen any money returned to my account. I am having trouble contacting AliExpress support to inquire about the refund. I do not have any refund transaction numbers to track the reimbursement on my bank card account.

I recently made a sizable order on AliExpress, receiving about 10 packages. However, I discovered that 3 of these packages contained completely different items. Unfortunately, I am having trouble identifying which packages were incorrect as they all have the same seller's name and lack an order ID. The only information provided is the package IDs (such as UC[redacted]70AM x2 and UC[redacted]28AM x1) sent by "Zhang Ming." I have been unable to locate any additional details about the sender. Any assistance would be greatly appreciated.

I have not received my order from the seller as promised. The tracking number provided does not match my order, and New Zealand Post confirmed that the package was sent to the correct recipient in Wanaka, NZ, not to me. I have initiated a dispute with either the seller or AliExpress, but no resolution has been reached. My Order ID is [redacted][redacted]. I want either the correct delivery with the right tracking number or a refund. I also need an email address to send detailed confirmation of the investigation by NZ Post. This situation has left me very upset, and as a loyal customer of AliExpress, I am disappointed in how this has been handled. At 67 years old and on a pension, this order was important as a birthday gift for my granddaughter who has cystic fibrosis. Any assistance would be greatly appreciated. My contact details are as follows: Albie H. 7 Edinburgh Terrace, Foxton Beach, Foxton [redacted], Manawatu/Wanganui, New Zealand.

This was my first time being interested in these watches, and I reached out to the seller about purchasing [redacted] pieces to be shipped to Kiribati through DHL. The seller confirmed they could use DHL for shipping. I then inquired about a discount for buying in bulk. The seller replied offering me the watches for $230US for [redacted] pieces, including DHL shipping. Satisfied with the price, I went ahead and made the payment. Despite our agreement, the seller shipped the order via TNT instead of DHL, causing a delay. I communicated my concerns, but the seller insisted that the item was sent through DHL, even though the tracking information provided was invalid. After multiple attempts to track the package, I have yet to receive it, and there seems to be no record of it with DHL or the local post office. Any assistance would be greatly appreciated.

I purchased two leather bags for $[redacted] from a seller, but when I received the shipment at the post office after paying an additional $[redacted], the bags turned out to be low quality and not even leather. The seller assured me multiple times that everything was fine, but it wasn't. I rejected the package at the post office and it was sent back to China. I opened a dispute on AliExpress, but they said I have to pay for the return shipping and only then would I get a refund once the seller receives the items. This feels unfair and I feel unprotected as a customer. It has been over 2 months since I made the purchase. I need to speak with someone from AliExpress to resolve this issue as I refuse to pay for the return shipping and I demand a refund of $[redacted] for this unpleasant experience. I am considering deleting the AliExpress app permanently.

Dear Aliexpress Support, I am encountering an issue with my order number [redacted][redacted]. Upon delivery, I received a damaged product. Following your guidance, I opened a dispute and submitted photos showing the damaged screen. You initially offered a partial refund of 23.93 PLN, which I accepted. Further, I provided additional evidence in the form of a video demonstrating the faulty product from the seller and my own working screen. However, I am now informed that my refund has been adjusted to 0.00 PLN, which is puzzling considering the item arrived damaged and insured. I recently incurred a 35PLN cost to replace a fuse, restoring the product's functionality. In summary, I received a damaged product, paid for repairs, and feel deceived by the seller's denial of the damage. Your assistance in this matter would be greatly appreciated.

Hello, I recently purchased 2 coats in different sizes and intended to return one that didn't fit well as agreed with the seller. I sent the coat to the specified warehouse address, but it was not received. After contacting AliExpress customer service, I was assured that if the warehouse confirmed non-receipt, I would be refunded. However, to my dismay, the dispute closed, and the money was refunded to the seller. Upon investigating, I discovered the package was sent to the wrong warehouse due to a barcode address error. The seller is unresponsive, and I've faced a similar issue with another item. I have photo evidence but am unable to appeal this through the website. I seek guidance on how to proceed and retrieve my money, as I feel let down by the lack of customer service support. Any assistance in resolving this matter would be greatly appreciated. Thank you, Izzy

Order ID: [redacted][redacted] Date: September 26, [redacted] I made a purchase of the "[redacted] New 10inch Hoverboard Electric Scooter Bluetooth + Speaker + Led Light + Remote key Self-balancing scooter" from KING-TAI store. The product was delivered on October 21, [redacted]. Upon trying the hoverboard after the first charge, it only lasted 15 minutes and flashed red. The battery did not hold charge and only showed 3 green lines instead of the necessary 5. Despite following the instructions, the supplier did not respond to my queries with photo evidence. I raised a dispute on AliExpress and requested to return the product, but received no response for the return address. Customer service is vital to me, so I accepted the return and refunded the customer. However, AliExpress refused my refund request, which I find unreasonable given the product's defect. I urge for intervention and resolution of the issue promptly as I am still awaiting the refund. Your assistance in rectifying this poor service experience would be greatly appreciated. Thank you. - Aliza

Hello, I need help with an issue I have been facing for a few days with one of your sellers. I purchased a Mi Band M3, my first time on AliExpress, and it arrived defective as it does not charge. I have sent videos to the seller who acknowledged the issue but is refusing to send a replacement or provide a refund. Instead, they want me to fix it myself or send it back for repair. I believe I deserve a new working product considering the cost. I am confused by the seller's behavior and find it inappropriate and offensive. I would appreciate assistance in resolving this matter. Best regards, Lital Order I.D.: [redacted][redacted]

I made a purchase on AliExpress, but despite the transaction going through, I have not received a confirmation email. After waiting for almost a month, I realized the order is not showing in my account. However, the payment has been deducted from my bank account. I would appreciate assistance in contacting the seller to either receive the ordered item or obtain a refund. Thank you for your help.

I purchased the item with Order ID: [redacted][redacted] on the 11th of this month from the seller Mi Global Store. They mentioned a 40-day shipping period, which is longer than the usual 5-day shipping timeframe I am accustomed to when shopping online. Waiting for 40 days is not acceptable. I tried to cancel my order after a week of no shipment, but I was informed that I would need to wait an additional 35 days for the cancellation to be processed. The seller did not respond to my messages until contacted through live support, promising to ship the item within 3 days. I agreed to continue with the order if shipped by Friday, but the seller has not responded since. I kindly ask for assistance in contacting the seller again to remind them of the messages and expedite the shipment.

Order Number: #[redacted][redacted] I purchased watches from Shunze. The first one was fine, but the second one I ordered, which was supposed to be the same, doesn't work. When ordering through AliExpress, payment is required upfront. However, the company claims I didn't pay for the second watch, which I did. This is a clear case of fraud from their side. Initially, they said they refunded the money, but now they claim I never paid. I have been patient, but now I am genuinely upset. I asked them to either resend the watch or issue a refund. Unfortunately, the company has been unresponsive to my complaint, and I need AliExpress to intervene and resolve this matter. This situation reflects poorly on AliExpress. I hope to hear from you soon. Kind regards, A. de Koster

Subject: Issue with Customs Fee on Recent Order I recently received my order of 2x leggings from your store, placed on October 24th, [redacted] with Order No. [redacted][redacted]. While the products themselves were satisfactory, I was disappointed to discover that I had to pay a Customs Fee of £11.60 upon delivery. The Customs Declaration Form included a total value of $23.18, which does not align with the actual price I paid for each item - £6.12 each, totaling £12.24 (~$16.00). I have been a loyal customer and have previously ordered gym leggings without incurring any additional customs fees. I kindly request a refund of £11.60 for the inaccurate customs declaration, which led to the unexpected fee. I am hopeful for a prompt resolution to this matter. I will await your response before considering further action. Thank you for your attention to this issue. Best regards, I.

Subject: Re: Missing Xiaomi Mijia MJYD01YL Sensor Night Light Order Dear Customer Service, I am writing to inform you that I have not yet received the Xiaomi Mijia MJYD01YL sensor night light that I ordered on 2nd October [redacted] and paid €4.85 through Alipay Singapore E-Commerce Private Limited on the same day. The payment was processed under the reference number: 68[redacted]48-5D951885-60FC with the intended purpose of 25GVOR8. To my surprise, the order is no longer visible when I log into my AliExpress account, leading me to believe there may have been a cancellation. Despite the modest amount, I kindly request your assistance in either refunding the payment or resending the Xiaomi item. Thank you for addressing this matter promptly. Best regards, Tino

I am requesting a refund from one of your affiliated companies. I purchased a computer from HARYE Store for my employee's 11-year-old son. Despite my efforts to resolve this amicably, I am disappointed by the delay in receiving the product. I urgently need my money refunded today. I am dissatisfied with the prolonged waiting period of 3-20 days for the refund process. This is not the level of customer service I expect. My team consists of veterans who honor integrity, honesty, and service. Kevin K. is my security and marketing director, and he will address this matter on his return. We value efficiency and accountability. Please expedite the refund process.

I mistakenly placed an order on 11.11 but promptly canceled it. The seller confirmed the cancellation the same day. However, Aliexpress has yet to process a refund. Despite contacting their chat support multiple times, they insist the refund was done. The order is stuck in refund processing status, showing that Aliexpress has not released the funds. It has been two weeks since the cancellation, and I am frustrated with the delay, especially since it involves $[redacted]. The customer service through chat has been unhelpful, with agents providing incorrect information and abruptly ending chats. There is no way to rate the sessions or obtain a chat transcript, and no email for reaching customer support. I am deeply worried about my money, and this situation is completely unacceptable.

Hello AliExpress Team, I am seeking assistance as I have been a victim of a scam! The seller, "ENGWE E BIKE Store," has been unresponsive and unhelpful. Initially, when I raised a dispute, they promised to assist and compensate me. However, after I closed the dispute, they have since ignored me. It has been six months of back and forth with no resolution. The bike I purchased for $1,[redacted] has significant damages and is unusable. I kindly request your help. Due to my limited English proficiency, I prefer to communicate via email to avoid any misunderstandings. I am willing to provide all necessary documents and photos for review. Thank you for your anticipated support. Marcel B.