Airvoice Wireless Customer Service Issues

I keep receiving a message stating that my account's time is about to expire, and I need to refill it immediately. I am a lifeline government account holder, and I have followed all the rules to keep this account active without interruptions. This error has occurred previously and was acknowledged as an Airvoice error by a representative at the corporate office who fixed it then. Despite what your system indicates, it is inaccurate as I make calls, texts, and internet connections daily.

I am experiencing issues with my iPhone on airvoice, where I constantly need to refresh it. Despite having the $20 monthly plan, I unintentionally purchased the $5 plan recently. Airvoice support suggested inserting the sim card into another phone to access the settings, which temporarily fixed the problem before it got network locked. I am frustrated as even after purchasing additional minutes, they have not been processed. If anyone could assist me, I would appreciate it. My phone number is [redacted].

I am currently experiencing an issue where my phone is unable to make outgoing calls. I have tried contacting customer service via phone but have been on hold for over 2 hours multiple times and the call gets disconnected. This has been an ongoing problem, and despite being enrolled in the EBB program, I have not received any warnings or notifications about this issue. I even purchased a new phone but still can't connect to the internet. The lack of customer service options like live chat or call-back services is frustrating, as I am now over 75 minutes into waiting with no resolution in sight.

Yesterday, I waited on hold for 80 minutes with Airvoice Wireless, and they disconnected the call. Today, after waiting for [redacted] minutes, they told me to call back later and disconnected again. I recently bought a new UNIWA V1000 phone (3G/4G compatible) for my Mom's plan (Talk and Text only). Although the new SIM card is set up and working for calls, the phone only shows 3G at the top left of the screen. I was told by a SIM card activation representative that AT&T is postponing the shutdown of 3G towers. In an urban area with 4G coverage, will the phone eventually switch to 4G? Thank you.

I am contacting the state representative, the Better Business Bureau, and the emergency broadband system overseeing the free government phone plans. I intend to report the issue of being charged a dollar to speak to someone on a text message when calls are not answered. It is illegal to take money for services without providing them, especially when the phones provided do not work properly. I am filing a complaint with the state and rallying over a hundred people to do the same. A petition against this company for failing to deliver the promised services is also being prepared. It's time to take action against these unjust practices.

We have Airvoice Wireless service on two Android phones without data, only for voice and text. We added $10 to each phone for the next 3 months. One phone shows the minutes, while the other displays "USSD Code Running Connection problem or MMI Code invalid," preventing calls in or out. Despite multiple attempts, Airvoice customer service has not been responsive. After trying various online solutions to fix the MMI code issue unsuccessfully, both phones are Blackview [redacted] Plus and have only one SIM card each.

I have been dealing with this issue for a while. In early June, I added minutes to my phone, but it stopped working because of an incompatible SIM card from ATT. After requesting a new SIM card from Airvoice, it arrived after a long wait. However, when I called Airvoice, it took over an hour to get through. Even though they transferred my phone number to the new SIM card, I am struggling to activate the phone using the prompts. I have also faced difficulties trying to do it online. Sadly, my minutes expired on August 6th, and I have not even used two months' worth of service while trying to resolve this. If I cannot get the phone working soon, I might have to ask for a refund for the two months' service and consider getting a different phone. This phone is essential for me to stay in touch with my elderly father. I sincerely hope for assistance to resolve this promptly. Thank you.

After selecting the Note 8 phone with AirTalk, I was pleased to be approved and received a tracking number. However, to my dismay, I discovered they were sending an iPhone 8 instead of the Note 8 I ordered. Despite my numerous attempts to contact them via calls and emails even before the wrong phone was shipped, I did not receive any response. When the phone finally arrived, it was an iPhone 6, which was not what was promised. I am extremely frustrated as I needed the Note 8 for school and work due to its stylus. I still wish to receive the original phone I selected, but I am unable to reach anyone to resolve this issue. Getting the correct phone is urgent for my work, and I desperately need assistance. Please advise on how I can speak to a real person to have the correct phone sent to me promptly. Your help is greatly appreciated! Thank you.

I am experiencing ongoing mobile data issues with the device provided by airtalk Wireless, as a lifeline free government phone beneficiary. The device shows an error message indicating that the SIM card is not compatible with the Verizon network. Despite multiple attempts to contact AirVoiceTalk via phone, with wait times up to 50 minutes, I have been unable to reach a representative. I am in need of a replacement Android phone of equal or higher value to resolve this issue promptly. The current situation is causing me to miss important job-related calls, leading me to rely on a TextNow phone number as an alternative. I am without data when away from home. Please ensure that this issue is addressed promptly. I can be contacted at [redacted] until a working phone with the correct SIM card and APN is provided. Your attention to this matter is greatly appreciated. Sincerely, C. Osborne.

My AirTalk/AirVoice Wireless Android phone has never functioned correctly. I constantly receive an error message indicating the SIM card is not compatible with Verizon, causing me to be without data outside my home as Wi-Fi calling fails to set up. Despite searching the Help forums and FAQs on the company's website for self-assistance, waiting 30 to 40 minutes for an AirVoice agent only led to no real person available for support. I require a replacement Android phone equivalent to or better than my current one due to its ineffectiveness. My acp/Lifeline benefits allow me to switch carriers, which I will do if contacted today regarding my malfunctioning phone. I insist on immediate contact for a replacement Android device. The representative can reach me at [redacted] since I cannot utilize my AirVoice/Talk Wireless phone number. Disappointed, Charlotte O.

I attempted to sign up but encountered errors. Despite selecting a phone and paying for it, the system charged me $[redacted] on November 29th, [redacted]. The representative mentioned a free Samsung 9 plus offer, but the charge remained. I was advised to reapply, but errors indicate multiple sign-ups from different devices. I am eager to switch to Air Talk Wireless and receive the Samsung 9 plus. Please contact me to resolve this matter. Thank you, Janet Holt.

Last week, I was advised to reapply for a different device, so I submitted pre-applications for three different devices. I proceeded to choose a Samsung Galaxy Plus, and paid $21.95 for it. However, when I attempted to finalize the transaction, I encountered an error message prompting me to contact customer service before service activation could begin. I am eager to resolve this issue and return to your service, as I am dissatisfied with my current provider. Please reach out to me at your earliest convenience. Thank you.

I'm experiencing difficulties with reapplying and transferring my service. The system prompts me to contact customer service, but each time I call, I get placed on hold. After approximately 30 minutes on hold, the call disconnects. I am interested in transferring my service to your company. Please reach out to me at [redacted] or via email [redacted] I am eager to switch back to your service and potentially purchase the Galaxy 9 Plus device if required.

I'm experiencing difficulty accessing your service again. Despite contacting customer service and following their instructions to log in using another device, I am still unable to resolve the issue. Technical support assistance was suggested to rectify the problem, as indicated by a prior representative before Thanksgiving. Kindly reach out to me at your earliest convenience. While I understand this is not an Air Talk Wireless phone, I would appreciate a callback or a text message with assistance. Please contact me at [redacted], the landline number associated with my account on file. Thank you for your attention to this matter.

I am Steven Isham, and my phone service has been deactivated without my consent. I have been attempting to contact you by phone for renewal, but have not been able to reach anyone. It seems my service was discontinued without warning for not renewing annually. Urgent assistance is needed. I have tried to renew online, but encountered issues with the website prompting me to add "personal data." Unfortunately, all fields are inaccessible as they are grayed out, preventing any modifications.

I have submitted applications twice to Airtalk Wireless under the ACP/Lifeline benefit program. I have an approval ID from Lifeline/ACP, but Airtalk keeps denying my activation for their service, claiming that Lifeline/ACP is rejecting it. Despite contacting Lifeline/ACP and them stating they are not rejecting it, I am unable to reach anyone at Airtalk over the phone. Every time I call, it disconnects if you are not a current customer. I have purchased two phones in my attempts to activate with Airtalk, but I cannot find any assistance. Additionally, they are unresponsive to emails.

Over a week ago, I paid for a phone and completed my application. I was supposed to receive a tracking number, but I have not received the phone yet. Despite emailing, calling, and trying to chat with agents daily, I have not been able to reach anyone at Air Talk Wireless customer service. I am frustrated with this lack of communication and support. I would prefer to get a refund at this point and switch to a provider that can assist me. I want to cancel my service, but I am unable to discuss it with anyone as my emails, phone calls, and chats go unanswered. It feels like dealing with a virtual AI rather than a human being.

I purchased a phone from Airtalk Wireless over a week ago and applied for the ACP and Lifeline plan for which I was pre-approved. I have attempted to transfer my service to them but have not received a tracking number or any updates. Despite numerous emails, online chats, and calls, I have been unable to reach a live agent. I paid $[redacted], but haven't received the phone or any response. I have tried all available means of communication without success. It's frustrating that I cannot get any assistance or updates on my order. I am considering canceling my order and seeking a refund as I feel neglected as a customer. Despite receiving a text with a ticket number promising contact from a representative, no one has reached out in over a week.

I've been trying to reach Airtalk Wireless without any success. I paid nearly $[redacted] for a phone that hasn't arrived, and I'm still waiting for a tracking number. I've applied and been approved, but I can't get through to them via email, live chat, or phone calls. I received a text with a ticket number but no follow-up. I'm frustrated and considering canceling my service to get a refund. If they are this unresponsive during setup, I can't trust them for any future emergencies. It's been over a week, and I want to switch back to a company that values its customers.

I have AirTalk Wireless Lifeline service, but my data doesn't update at the start of each month for 3 months. Despite making a call monthly, my data doesn't replenish. I have Wi-Fi and a 32GB data plan, yet my iPhone's battery drains fast, forcing me to use data which doesn't work. Being disabled, this is my 4th Lifeline iPhone in 8 months, including undelivered orders and receiving the wrong model (iPhone 8 instead of what I selected). I've reported these issues multiple times without resolution. My government benefits account was taken without my consent, and Lifeline disconnected it without explanation. I've received no customer support, and my phone's battery issue persists, causing data loss and security concerns.