Airtel Customer Service Issues

As a consumer of Airtel DTH ([redacted]), we recently received a call from a person named PRIT, phone number [redacted]9, who advised us to recharge our account with ₹[redacted] INR for two months, which includes the recharge and dish fixing at our new home. We were assured there would be no deduction until the dish was installed. However, upon contacting the technician, we were asked for additional payment despite no TV usage due to the dish not being fixed. Despite reaching out to customer care multiple times, we have yet to receive a resolution. It is disappointing that Airtel lacks responsible individuals who can address the issues caused by their own actions. The lack of accountability among the staff is concerning.

I recently switched my phone number [redacted] from Jio to Airtel on 06/10/[redacted]. Since then, I have been experiencing issues recharging my Airtel number. Despite the money being deducted from my bank account, the Airtel recharge fails, and I receive a message stating that the amount will be refunded within seven days. I am unsure why this is happening and would appreciate assistance in resolving this matter.

I recently purchased an Airtel 4G SIM card, recharged it, and activated a data subscription. However, upon inserting it into my device, I encountered issues with my data connection not working. Unfortunately, my subscription expired while trying to resolve this. I re-registered the SIM card yesterday, purchased a new data plan, but I am still unable to use data on both my phone and MiFi device. Upon calling [redacted], I learned that my SIM card has been barred from making calls and using data. I kindly request swift assistance in resolving this matter and getting my SIM card operational so I can utilize my data subscription before it expires.

Dear Team, I am currently experiencing an issue with my number [redacted] ([redacted]). I have not paid the bill for this number because I have been out of town and have not used it for calls or internet. I kindly request to have the charges waived and to receive a detailed bill. I have not made or received any calls on this number, and I am unable to afford a large bill. I would appreciate it if you could enable incoming and outgoing calls for this number. Thank you, Tilak Raj

I signed up for service with the number [redacted] with Why Fly service. However, at the store, the service provider gave me a postpaid number which is more expensive for me. I deposited Rs. [redacted] at the store as advised to convert my number to prepaid. Despite asking the store staff multiple times, they still haven't converted my number to prepaid. I kindly request the conversion of my number [redacted] to a prepaid facility. Thank you. KK SINGH

My data connection is not working properly. Even when I turn on my data, it doesn't connect. I tried using a different device, but it's not working at all. I've attempted different methods like rebooting my phone, turning it off for 30 minutes, and even putting it on airplane mode for another 30 minutes, but nothing seems to be working. I have important data that I need to access. Thank you.

On September 30th, during a trip in an autorickshaw, I misplaced my handset, registered under my cousin's name with the number [redacted], which is an old number. Upon discovering the loss, my cousin promptly blocked it and applied for the same number on that day. Two days later, upon checking, we realized the SIM was not reactivated. Upon visiting the Airtel store, they explained that there was a mismatch because initially, they did not have my father's name in the records. After trying with another SIM, we were informed that it had been assigned to someone else. Despite several attempts, the issue remains unresolved. This number is linked to various crucial services, such as gas, electricity, and my child's school. I kindly seek your assistance in resolving this matter promptly so that I can retain the same number under my name.

I am Keerthan staying in a place called Aladangady in Belthangady Taluk. Our village, Baraya, near Aladangady, does not receive Airtel network due to the absence of a nearby Airtel tower. Despite around [redacted] people using Airtel SIM cards in the area, we struggle with connectivity, leading some to consider switching their provider. On behalf of our village, I kindly request the installation of an Airtel tower in our vicinity. With improved network coverage, many more users in the area, totaling approximately [redacted], would opt for Airtel as it is known for its superior service quality. Your prompt attention to this matter would be greatly appreciated. Keerthan Cutinha Baraya House, Aladangady, Belthangady Taluk-[redacted] Near Baraya Aramane Mobile: [redacted]

Airtel Broadband Billing Issue Post Disconnection: Hello Airtel Team, I am Vishal and previously had an Airtel broadband connection with account number [redacted]. I requested disconnection on 2-Sep-[redacted], with confirmation emailed by Airtel on 3-Sep. The email confirmed that the bill for the 6-Aug to 5-Sep cycle would be covered by the security deposit, and no further billing post disconnection from 3-Sep would occur. Despite this, I have now received an additional bill of Rs-[redacted] for October on top of the Rs-[redacted] for the Aug-Sep billing cycle, which was supposed to be deducted from the security deposit. Moreover, I am receiving calls from various unidentified Airtel numbers demanding payment for the supposed overdue amount, disregarding the disconnection and security deposit arrangement. This situation is troubling and I request urgent resolution. Thank you.

Hello, I am Abubakar Z.G. and my contact number is [redacted]6. I've been using this phone line since September and just fully registered it yesterday. I encountered an issue where I can't purchase airtime or data online through mobile banking, which I prefer. When attempting to do so, I receive an "INVALID NUMBER" message. I managed to recharge ₦[redacted] successfully with a card yesterday. This was only my second time using a card since getting the line in September. Please assist me in resolving this problem, as it's inconvenient for me to buy physical recharge cards where I'm currently located. I prefer the online option and appreciate your prompt attention to this matter. Thank you.

Hello, my name is Kavya. I recently ported my number to Airtel for better service, but I have been facing issues with the 4G network as it is not working at all. I have resorted to using 3G, but even that has been unreliable lately, often dropping to 2G. The situation has been going on for three weeks now, and I am unsure how long it will take to resolve these technical issues. I would appreciate any prompt assistance to resolve this matter. Thank you.

Dear Sir/Madam, I recharged my Airtel number [redacted] with Rs. [redacted] on 2nd December [redacted] via internet banking. The amount was deducted from my account, but the recharge was not successful. The transaction reference number is [redacted]72 dated 2nd December [redacted]. I kindly request your assistance in resolving this issue and refunding the deducted amount back into my account. Thank you, Shiwesh Kumar

Hello, Hello, I have an Airtel SIM card that I have been using for years, and I have been in Saudi Arabia for the past 4 months. Initially, the SIM showed network through Sawa for the first month, but then it stopped showing. I checked on my Airtel app on another phone registered with my Airtel number and saw that the validity was not over. I sent my SIM with a phone to India, but it also did not show any network there even after recharging. In the Airtel app, I can see that the validity is for 25 days and the balance amount is [redacted] INR. Please advise on what steps I should take. Your prompt assistance would be greatly appreciated.

I need help choosing a recharge plan to keep my Amazon Prime membership. My mobile number is [redacted]. Today, my current recharge is expiring, and I want to renew it while maintaining my Amazon Prime membership. The plan I had before was the [redacted] pack, but I can't find it in the new plans. Please assist me in selecting a plan that will guarantee that my Amazon Prime membership continues without interruption. Thank you, I'm looking forward to your prompt response.

While I was traveling abroad, I purchased a 10-day international roaming pack for Rs. [redacted] from Airtel, but unfortunately, it was not activated during my trip. Now, Airtel is asking me to pay for the service even though I was unable to use it. As a result of not paying, my outgoing calls have been restricted. I believe that Airtel should not restrict my outgoing calls as I could not benefit from the international roaming service. Therefore, I request that Airtel waive the charges for the unused international roaming pack.

I recently had an issue with changing my SIM card. Today, I received a call from customer care advising me to visit the Airtel office to replace my closed SIM card. They mentioned that only my Aadhaar card was required without any signatures or additional documents. The number is registered under my father's name, who resides in another state due to his central job. However, upon visiting the Airtel office, I was informed that I needed my father to be present to obtain the new SIM card. This contradicted the information provided by customer care. Additionally, I have encountered consistently rude behavior from the staff at the Airtel office in Panipat, making it challenging to get things done smoothly.

We encountered an issue with a phone number marked as in service, [redacted]. Originally acquired in Bangalore and kept in safe-keeping for 2 years, we are now in Chennai. The Airtel office in Alwarpet provided a new SIM as the old one was incompatible, but our phone continues to display no service. Initially, the passport scan yielded insufficient information leading to an error, then a PAN card scan resulted in a second SIM being issued, yet the problem persists. Stranded without a usable phone number, we kindly request a call back at Hotel Savera, room no [redacted], at 91-44-[redacted]0.

My internet connection has been incredibly slow for the past 4 to 5 days, despite showing a 4G signal. I'm unable to utilize the services of what is supposed to be the fastest company. I had hoped the issue would be resolved quickly, but unfortunately, it's still persisting.

Hello, I recharged my phone as usual and planned to renew my data plan before it expired. When I tried to activate the bundle with a code, I selected option (2) to stop my data upon expiration. However, my data plan did not renew to the desired package, and my account still has the money while my data remains inactive. Can you assist me with this issue, please? My number is: [redacted]0.

Subject: Complaint Regarding Improper SIM Porting I am writing to address an issue with my Airtel SIM card. My Airtel mobile number, [redacted], was switched from prepaid to postpaid without my consent or any prior notice. Despite reaching out to the customer service team, I encountered unhelpful and disrespectful behavior. Subsequently, I filed a complaint with the National Consumer Helpline, reference number [redacted]. An unexpected mobile bill of Rs [redacted] has been received for the period between October 17, [redacted], and November 17, [redacted]. I want to clarify that I refuse to pay this bill as I was never informed of the porting process. The first notification I received was in the form of the bill, which is unacceptable. I urge for a swift resolution to this matter; otherwise, I will escalate my complaint and consider legal action. Thank you for addressing this promptly.