Airtel Customer Service Issues

Subject: Complaint About Incorrect SIM Porting I am writing to address my complaint about the improper porting of my Airtel SIM card. My Airtel mobile number, [redacted], was switched from prepaid to postpaid without my knowledge or any verification. Despite contacting customer service, I received unsatisfactory and disrespectful assistance. Consequently, I have lodged a complaint with the National Consumer Helpline under complaint number [redacted]. I have received a mobile bill of Rs [redacted] for the period between October 17, [redacted], and November 17, [redacted], which I refuse to pay as I was not informed of this porting change. I discovered this only upon receiving the bill. I urge you to address this matter promptly. If not resolved, I will escalate this issue further and take legal action. I am anticipating a swift resolution.

I am Muhammed Junaid, currently residing in Kuwait. My Airtel number is [redacted]. For the past six months, I have been using my Airtel number without any trouble. However, since yesterday at 1:30 pm Kuwait time on 20-12-19, I have been experiencing a "no service" message on my phone despite repeated attempts to resolve it by restarting my device. This issue is affecting my ability to receive important official messages necessary for my business activities. I kindly request assistance in rectifying this problem promptly. Thank you.

I was promised Airtel service and went through the registration process, paying a fee of [redacted]. It has been 7 days, and I still haven't received my money back. A field technician called me the other day to inform me that the service is unavailable at my address. If there is uncertainty about service availability, why is payment required upfront? The saleswoman was very responsive before I made the payment, but after that, she stopped replying when I raised concerns about the technician's feedback. This inconsistency in customer service is disappointing and feels like deception. I am frustrated and demand action to resolve this issue promptly and receive a refund.

On December 20th, [redacted], my previous SIM card was damaged, and I purchased a new one on the same day. Unfortunately, the new SIM has not been activated yet. Upon visiting the Airtel store on December 21st, I was given another new SIM due to an ID mismatch in the system. Despite it not being my mistake, there was a spelling error causing verification issues. I've been using this number for 15-18 years with accurate ID details. On December 23rd, I was provided with yet another new SIM with a promise to resolve the problem, but it remains inactive. After emailing the company, I was informed that my email is not linked to my Airtel number, hindering the process as I can't receive OTP without an active number. I feel frustrated and let down. I urgently need assistance to activate my significant number.

I am struggling to activate my SIM card to resume my daily work. The customer service representative mentioned the issue stems from the store, leaving me no choice but to visit in person. After reaching out through the company's help site, they instructed me to register my email ID with my current Airtel number. Unfortunately, those handling the matter seem unable to comprehend my situation. Without the number being activated, I am unable to proceed with the registration. It has been five days of this frustrating ordeal.

Good afternoon, I am Yetunde Olubakinde from Lagos, Nigeria. I am having trouble retrieving my line, [redacted]1, which I last used on June 25th, [redacted]. I misplaced the sim and could not recover it immediately due to some circumstances. Yesterday, I visited a Surulere shop to resolve this issue. Despite providing a valid identity card and my sim pack, the staff informed me that the FDN I provided did not match, including my husband's numbers. I explained that I have not used the line much this year due to starting a business and using a different Airtel line for work calls. My request was denied even though I have evidence of ownership. This was my third visit, and the line is essential for my personal and account-related matters. I hope to avoid having the line sold to someone else. My alternate number is [redacted]0. Thank you.

Hello team, I used to have a Docomo number [phone number: [redacted]] which I later ported to Vodafone. After not using the SIM card for several months, it got deactivated, and now I want to reactivate that number. However, it seems that currently the number is with Airtel because of the inactivity resulting in it moving from Vodafone to Airtel, as Docomo sims are now managed by Airtel. I would appreciate your prompt assistance.

For the past four days, I have been experiencing a lack of network on my SIM card. Despite changing my phone, turning it off and on, and even trying airplane mode, I have had no luck. My connection was fine until 10 p.m. on December 23rd. I even went to an Airtel center in Lucknow and received a new SIM card, thinking the old one was damaged. However, it has been 34 hours since then, and I am still unable to connect to any network.

I recently tried to do a data recharge on my Airtel number using the Airtel app. However, due to low connectivity, I had to go back on the last page. The bank sent a message that the payment was deducted, but the recharge was not completed. I want to know all the details regarding this failed recharge. After that, I did another recharge which was successful and I received the data. But I am concerned about the initial recharge. Can you please provide me with information about that recharge? Was it successful, and can I get a refund for the amount deducted?

Last night, I attempted to subscribe to a 1GB data plan for 7 days for [redacted] naira, but I kept receiving an error message stating it was not available. After trying three times, I stopped and checked my account balance only to find the [redacted] naira was deducted. Assuming I would receive a confirmation message later, my internet worked without any issues. However, this morning, when I tried to browse, the data plan was still not activated, indicating I had no data bundles. Additionally, my money was not refunded. I kindly request immediate assistance with this matter. Thank you in advance for your prompt response.

My Airtel SIM card has not been working since this morning. Upon visiting the Airtel office, I explained the issue to the person at the front desk. I was made to wait for a long time, and eventually was informed that my SIM card is damaged. When I inquired how this could happen, I was told that keeping the phone charged for extended periods or inserting the SIM into multiple devices can cause it to spoil. However, I have not removed my SIM for months and only did so today as it wasn't working. Interestingly, the staff member mentioned she has been using the same SIM for 10 years without needing a replacement, which left me puzzled. Despite my confusion, I requested she assist me in resolving the problem. She insisted that I needed to change the SIM card, requiring my ID proof. Unfortunately, I did not have the original copy and only a scanned version, which she refused to accept. I mentioned I had it in my DigiLocker app but couldn't access it due to the lack of network. Despite showing her a screenshot, she still declined the scanned copy. Ultimately, feeling dissatisfied with the interaction, I left the office without saying anything. I have been using this number for years and seek a solution with respect and dignity. The staff member's name was mentioned as Ashweria, and I was disappointed with the assistance provided.

Dear Sir/Madam, I am Saravanan from Chennai and I am looking for a portable signal booster device to enhance data speed. Our goal is to have smooth video streaming on our connected devices. The issue we are facing is poor internet speed and instability in rural and remote areas, especially on mobile phones and tablets. The slow data speed, less than 1mbps, due to weak mobile reception, is hindering the use of mobile applications. Our objective is to improve data speed with a portable signal booster to ensure excellent signal strength for seamless application usage. We are seeking recommendations and suggestions for gadgets or tools that can help us achieve this. Your insights on this matter would be greatly valued and appreciated. Thank you, Saravana Kumaarr .S

I have received my most recent Airtel bill for Rs. [redacted].66, due on 28th Feb [redacted]. I have chosen not to pay it as I will be switching service providers. I did not receive any notification about my e-bill, and I paid on time. Over the last two years, I have paid Airtel a significant amount despite not using the service much. I am disappointed with the service. I am requesting a waiver of the Rs. [redacted] late payment fee. Otherwise, I will not make any payment.

Last week, I switched my mobile number from BSNL to Airtel. After inserting the Airtel SIM into my phone, it displayed the new network correctly. However, when I attempted to recharge using Paytm after my Rs.5 balance depleted, Paytm recognized the number as BSNL. I manually changed the operator to Airtel, attempted the recharge, but it failed. Additionally, I have been facing issues with receiving OTPs on this number, preventing me from opening a Paytm account, logging into True Caller, or completing an Airtel KYC via the My Airtel app.

My Airtel line has been down for over an hour. I tried calling your service line using another network and found out the number provided to contact Airtel ([redacted]1) is not allocated, making them unreachable. I also attempted to go online with a different network, entered my Airtel phone number, and was told it's not an Airtel number. I would like to understand what's happening with the service provider. Thank you.

Hello, I am experiencing issues with accessing Airtel services on my number [redacted]. Upon dialing, I receive a message stating "not registered to the network." My Airtel line has been inactive for about a week due to poor network coverage where I was. My last internet bundle purchase was approximately last Thursday. The problem became apparent when I tried to buy Airtel credit using M-Pesa yesterday but did not receive any response. I am uncertain if this is due to an outage or a specific problem with my line. I would appreciate your assistance in resolving this matter. Thank you, Joy.

I recently started receiving unsolicited emails from Airtel, a phone company based in India, even though I have no affiliation with them. I tried to report the issue through the provided email address, but received a response stating that my email is associated with a mystery customer who may be trying to evade payment. I am looking for the correct email address to inform Airtel about this mix-up and to have them remove my email from their records. The email they are using was meant for private use and is not given out for official correspondence. If anyone has the appropriate contact information for Airtel's customer service, account department, or fraud alert, I would appreciate it. Otherwise, I am willing to provide more details if needed to resolve this matter. Thank you. A.P.

Hello! I purchased a 90-day prepaid card in November for my phone number 78[redacted]7, under the name Johanna Moller, in Goa. After those 90 days expired, my service stopped working. I visited an Airtel store in Bombay where I was advised to recharge my SIM for two months (56 days), which I completed. The transaction ID for the recharge is [redacted]. Unfortunately, only a few days after the recharge, my service is no longer working, and as I reside in Morjim, Goa, where there is no Airtel store nearby, I am unable to seek immediate assistance. Please reactivate my SIM card as I leave India on April 1 and would like to have this issue resolved before my departure. Thank you for your prompt attention to this matter. Best regards, Johanna Moller (Note: Apologies for any repetitive information, just wanted to make sure you have all the essential details to assist me effectively. Thank you!)

I purchased a Fastag for my car with registration number UP 14 BE [redacted]. The Fastag keeps deducting charges even on non-working days when my car is parked at home. My car typically uses the eastern peripheral way on weekdays from 8:15 AM to 5:45 PM, but the Fastag is debiting charges at odd times and even on Sundays and holidays when the car is not in use. There have been instances where toll charges were deducted in the early hours of the morning or when I was out of town. Despite contacting them via email at [redacted] and being assured of a refund within 10 days, no action has been taken. The lack of a contact number for support is also frustrating. This ongoing issue has led me to consider switching to another company's Fastag service.

Dear Sir, I am Dhananjoy Pal, a loyal Airtel customer with number [redacted]. Since yesterday morning, I have been experiencing a lack of mobile connection in my area while my friends, also Airtel customers, have no such issue. I reside in Kharagpur, Paschim Medinipur, West Bengal. Despite attempting various troubleshooting methods like restarting my phone and toggling the Airtel connection, I have not been successful. Given the current situation with Covid-19, I am unable to visit a retail store or contact an Airtel representative for assistance. Please address this matter promptly as I am unable to communicate with my family. Thank you, Dhananjoy Pal