AirBnB Customer Service Issues

I had initially planned a three-night stay at a bnb for a weekend trip to visit my college friend. However, due to miscommunication, I now realize I only need one night and can stay with my friend instead. I booked the bnb for this Saturday-Tuesday, costing me almost $[redacted], which was a stretch for me financially. Being new to Airbnb, I wasn't familiar with their policies. I now desperately need a refund since I don't need the accommodations anymore. I hope to salvage my first Airbnb experience by not losing a substantial amount of money, despite my mistake. The booking was made this morning, less than 24 hours ago, for a trip just a few days away. I kindly seek assistance in getting a refund as this situation was due to a communication error on my part. Your help would be greatly appreciated.

Dear Sir/Madam, I am reaching out to address an issue regarding property cancellation and refund. I booked a host on April 11th and fully paid, but the host canceled a week before my trip, prompting Airbnb to issue a refund along with a $[redacted].02 HKD coupon for a new reservation within 30 days. Despite this, the coupon did not work when I tried to rebook for a trip costing $5,[redacted].36 HKD. I also encountered lower prices and options compared to when I initially booked in April. The situation caused frustration as I had to make a last-minute booking due to the 15-day refund period, incurring additional expenses and financial pressure. My original host claimed it was an Airbnb technical issue and invited me to still come. I believe a refund for at least one night and resolution for the technical problem would be fair. Please provide a prompt response via email. Sincerely, Gillian B. Booking Reference: HMAKKWQRQ2

I recently received an email from Airbnb concerning my listing "Huge jungle room in the heart of Kreuzberg." The email content references a potential issue with the registration field and the implications of providing incorrect data. It mentions consequences under the Act prohibiting the unauthorized use of living spaces. I am confused as I believe I have not provided any false information in the registration field. According to Airbnb guidelines, I am exempt from requiring a permit as I only rent out rooms within my primary residence, occupying less than 50% of the total apartment area. I seek clarification on why I received this email, especially regarding the mentioned fines. Your assistance in resolving this matter is appreciated.

I was confused by the room layout in a dormitory I booked. The price was the same for 1 or 2 people, so I wanted to check the total before paying. Unfortunately, I accidentally paid without seeing the total and then tried to recharge. The residence told me the money went to you, not them. I need a refund before booking another room. I am currently in Japan and don't have a phone, but I messaged you on Twitter. My confirmation code is HMAP3KW5KF.

Hello, good evening. I encountered an issue with my booking earlier today. The host canceled my booking without my confirmation as I was still exploring the cancellation process on Airbnb. Oddly enough, though the host canceled, my inbox displays it as confirmed. I have not received any cancellation emails or updates in my trips section. The host claims to have canceled and given the booking to other guests, but it remains confirmed in my account. Additionally, the host asked for extra payment per night due to the number of guests, contrary to the information on Airbnb that states the unit is for 4 guests. The host mentioned a refund but has not provided details yet. I am unsure about the situation and would appreciate guidance on securing a full refund, as promised by the host within 24 hours. Your support in resolving this matter would be greatly appreciated.

I am frustrated with Airbnb during my travels in Europe. I have booked accommodations over the last 6 months, and they have been deducting money without informing me. They requested feedback for my stays, and I have communicated with hosts via numerous emails on the platform. Unexpectedly, my account got suspended with the explanation that they don't recognize my tablet, which I have been using since the beginning of my trip in June. They asked for verification through a text, but I don't have my New Zealand phone with me. I need my account reinstated promptly as this suspension has caused me inconvenience in contacting my hosts. I am reachable at +[redacted]82 with my temporary European SIM card. My email remains [redacted]

We recently made a reservation with Robert for a holiday in Lugano from July 8-10. The accommodation address is Via Sorengo 22, Lugano, Ticino [redacted], Switzerland. However, we received a message from the host saying they have canceled their registration due to disputes with the platform and suggested we book through their "Relax Lugano" ad on Booking for a 10% discount. As per Airbnb's cancellation policy, the host should cancel the booking for a full refund, but they haven't responded to our request yet. We are unsure if we can still stay at the original accommodation. Our trip is just a week away, so we are hoping for a quick resolution.

From the 27th to the 30th of June "A Home Away From Home" 15 Dagwood Place, Durban South, KwaZulu-Natal [redacted], South Africa We reserved accommodation for a group of 12, consisting of two families who booked the entire property. Upon arrival, we were informed about plumbing issues on the top floor, resulting in us having to stay in the bottom 4 rooms and some of us having to use the outside rooms instead of the main house. The following day, upon returning from a day out, we discovered that 6 men had been checked into the top floor where our children were sleeping. This caused safety concerns as we have young children in our group. We only stayed for one night and are requesting a refund due to the inconvenience and lack of acknowledgment from the property owner about the overbooking situation.

My daughter stayed at an Airbnb in London on Saturday and left her Bose speaker in the kitchen upon check-out. Despite contacting the owner, the speaker was not found. We suspect it was taken by the owner or cleaner. 1. Should we inform Airbnb first? 2. Is involving the police necessary to obtain a PCN number? 3. Consider leaving negative feedback to caution other guests about potential theft. We urgently seek guidance on Airbnb's policy regarding host liability insurance. Your prompt response is crucial for resolving this issue. Sincerely, Gail E.

Dear, I am writing to address an issue with my current reservation, booking reference HMAAAZA4Q4. Upon arriving at the apartment today, I was disappointed to find that the actual living room and kitchen table did not match the photos online, and were of poor quality. I returned the key promptly as this discrepancy was unacceptable. Though I regret not taking photos, this is the first time I have encountered such a problem on Airbnb. I am confident that if you request the owner to provide current photos (e.g. with a newspaper showing the date), they will not match the original images. This property is newly listed with no reviews. Therefore, I would like to request a cancellation and refund for this reservation. I have never had issues with my reservations before, and I believe it is fair to ask for a refund in this case. I eagerly await your response and can be reached via email at [redacted] or by phone at +[redacted]3. Best regards, Mattias De Smidt

I am experiencing immense frustration with attempting six times, through both email and phone, to address an issue without success. I kindly request assistance. Could a manager or someone in a higher position please contact me at [redacted]? There seems to be a mix-up between my account and my daughter's account, which is causing complications. My daughter is currently camping off the grid in Big Sur and is unable to address the matter herself. I am receiving concerning emails demanding payment for laundry by July 3 that I am trying to manage on her behalf. However, I lack access to her account or mine to resolve the issue. The situation has become quite chaotic, and I urgently require intervention from someone with the authority to rectify the error. I had a constructive conversation with a helpful woman named Heidi, who enabled my daughter to stay at Kevin's in San Francisco. However, we are now unable to make the necessary payment to Kevin for the laundry service. I am at a standstill. Elizabeth will be unreachable until July 8. Without assistance, how can we settle the laundry charges? Despite speaking with three individuals on the phone, their insistence that Elizabeth must be present for resolution is impractical as she is unavailable. Please contact me at [redacted]. Sincerely, Anne Campbell

Four weeks ago, we made a reservation for a double room for two people at Sagrada Familia in Barcelona. The host confirmed our booking from July 3rd to July 7th with the code HMABHCTPAB. However, upon arriving in Barcelona and trying to reach the host through Airbnb chat, we didn't receive any response. When we arrived at the accommodation, the host mentioned they would open the door for us, but they never did. Despite our attempts to contact them via phone and chat, we were left waiting with no access to the room. After 2 hours of trying to reach the host, we were left with no choice but to find alternative accommodation. We are now seeking a full refund for our reservation since we were unable to use the room due to these circumstances.

Hi there, I’m currently facing an issue with my accommodation booking. The host canceled my reservation last minute because I mentioned arriving past 11 pm. Strangely, their listing states they allow late check-ins if informed beforehand. Now I’m left without a place to stay, and the next available option costs $[redacted] more. I kindly request a $[redacted] credit to cover the price difference. I hope we can resolve this promptly. Thanks, Antuan. Host's Description: **Important To Read Before Booking**: Before making a reservation, please agree to the terms and conditions. We strive to provide a comfortable stay in our budget male dormitory shared room. 1) No visitors allowed during check-in or stay. Do not ask strangers to assist you. Understand the check-in process provided in the Airbnb message before arrival. 2) Kitchen access and cooking not permitted. 3) Room unavailable for use between 12:00 to 20:00 for daily cleaning. 4) Strict check-in from 20:00 to 23:00 with advance notice. No check-in after 23:00 without approval. 5) Respect shared room etiquette, no late-night arrivals without prior notice. 6) One shared room - please maintain quiet in the building. 7) Bookings are for male guests only. 8) Secure personal belongings; we do not provide lockers. 9) Respect shared bathroom etiquette. Thank you for your cooperation. Best wishes.

I have a listing on Airbnb for a property that is currently in sleep mode because I recently partnered with Evolve. With Evolve, my listing is still available on Airbnb, but now managed through Evolve. I have existing reviews on Airbnb for the same property under my previous listing. I would like these reviews to be transferred to my new Evolve listing on Airbnb only, not on other websites Evolve works with. The new listing created by Evolve on Airbnb is "NEW! Cottage w/ Dock & Grill - Steps to Glen Lake!" in Lake George. Thank you, Bob

Urgent! My name is Zoya Bako, and I am the host of an Airbnb listing named "-20% National History Museum Luxury Apartment." I discovered today that someone has replicated my listing on Airbnb and has been accepting bookings from unsuspecting tourists. Two sets of unfamiliar individuals arrived today to check into my apartment, showing me the fake listing under the name "Victor Schneider House" with the fake host named "Amaka." The phone number provided is +[redacted]13. Unfortunately, this fraudulent activity has led to people being scammed and has caused confusion during check-ins. I am uncertain if the fake listing is still active; therefore, I request that it be taken down promptly and affected individuals be refunded. You can reach me at +[redacted]67. Thank you.

While traveling abroad with Airbnb, I'm facing an unexpected issue trying to access my account due to their security procedures. Despite being in the midst of a stay with an Airbnb host, the system is requesting an SMS verification, which is challenging since US phones often don't have service overseas. My current location is in Israel, and my email is [redacted] Would it be possible for Airbnb to communicate with my host regarding my restricted account access? Thanks for any assistance! Is there a need for Airbnb to improve their international procedures and cultural awareness? I have expertise in these areas and offer consulting services.

I contacted the host in time to cancel my booking at Vakatanvilla Garderen. My receipt number is RC3HP8QZNK with confirmation code HM88YTDWP, and I had paid £[redacted].53 for a seven-night stay from 13-20 August [redacted]. Unfortunately, I need to cancel my 70th birthday celebration trip due to undergoing cancer tests. As the tests may not be concluded by August, I won't be able to secure travel insurance or be fit for travel. Considering my situation and quick communication, I believe a full refund of the 50% deposit is reasonable. The host, Peter, mentioned that Airbnb decides the refund amount, and I am awaiting a prompt and positive reply.

My first experience with Airbnb was off to a rough start. I rented a place in Heidelberg, Germany from the host Juli from June 28th to 30th. The check-in, scheduled for 3 pm, did not happen until after 8 pm, leaving my tired daughter waiting. Despite promises, the host did not refund the agreed-upon 20 Euros for the inconvenience. The apartment was dirty, so my daughter and I cleaned it before leaving. Juli rushed us to leave by 10 am the next day as she had new guests arriving. Later, she messaged about missing items which we did not have. A sudden request for an extra $89.81 came a week after our stay, which I find unjust as we did not take or have any missing items. This experience has soured my view of Airbnb, and I believe this host's behavior should be reported to prevent similar incidents with other travelers.

I recently began working part-time as a virtual assistant for a rental consultant in June. I created an account for him using the email and password provided. I completed all identification steps, including providing my personal information such as full name, date of birth, phone number, and passport ID photo. After creating the account, the consultant has stopped responding, and I suspect he may have changed the password. I am unable to access the account to update my personal information or delete it, as it is in my name. I do not have access to the email linked to the account for a password reset. I would prefer the account to be permanently deleted or have the password and email changed so I can manage the information and not be held liable for any activities associated with the account. Primarily, I wish for the account to be deleted.

Regarding booking HMAF2XHKD2 I was looking for properties in Ortiguiera, Spain, and found a place in El Espin. Upon contacting the owner, mentioning that we were attending a music festival in Ortiguiera, he claimed to be a 10-minute walk from Navia. However, upon clarifying, it turns out the property is actually 1.5 hours away from Ortiguiera. This would result in three hours of driving daily, which is not feasible for us. We need to cancel this booking to find a closer property. It's frustrating that the AirBnB app displays properties far from the specified location. This issue also occurred in Portugal where we are listed in Tabuadelo but the host claims to be in Porto, when in reality, it is quite a distance away. There should be listing radius limits and warnings for distant locations. Kindly assist as we are due to travel on Wednesday.