Air Canada Customer Service Issues

Hello, I am a single mother with two children. We are currently stuck in the UK after testing positive for Covid just two days before our scheduled travel. I have been attempting to reach Air Canada for assistance, but I have been on hold for a while now. The online information I found implies that I cannot change my flight because they were budget tickets, costing approximately $1,[redacted] per ticket, which is not accurate. I am urgently seeking to speak with an agent to modify our flights due to our Covid situation. Can anyone offer assistance? Thank you, Zoe

On December 31, [redacted], I had a multi-leg journey from Pasco, WA to Edmonton, Canada with a layover in Seattle. Due to a flight delay in Pasco, I had to rebook my flight from Seattle to Edmonton at a cost of $[redacted]. Upon arrival in Seattle, I discovered my original flight from Seattle to Edmonton had been rescheduled by Air Canada to ensure I arrived in Edmonton on December 31. Unfortunately, this flight was cancelled last minute, leading to a delay and subsequent issues with accommodations. Despite not receiving the promised email regarding eligibility for accommodations, I had to cover my own expenses for a hotel stay in Seattle ($[redacted]) and Uber rides ($40). In total, I spent $[redacted] due to these delays. After further delays, I eventually reached my destination on January 1. I am seeking reimbursement for these additional costs incurred and have documentation available, such as the hotel receipt from my stay at Hampton Inn Seattle/Southcenter and Uber receipts for travel to and from the Seattle airport. Thank you for your assistance.

Hello, my issue started when I tried to make a reservation through the Expedia app. I had traveled using this app about 3 years ago without any problems. This time, I tried to make my reservation just like last time, using the same bank for payment. However, when I entered my information and tried to make the reservation on the app, the reservation did not go through but the payment was processed. My bank informed me that the money was sent to the airline, specifically Air Canada, for the reservation I attempted to make. This happened not just once, but twice. The first time, Air Canada refunded the money within a few days. However, the second time, my funds have not been returned yet. My bank advised me to wait for a certain period. When I noticed the issue happening again, I contacted the bank to stop the charge, but they mentioned that the transaction was completed, and I need to wait for the refund. Over 30 days have passed, and I have not received a response from the airline. If you can assist me, I would greatly appreciate it. Thank you, and I hope for your help.

Dear Customer Service, I am writing to report my recent travel experience with United Airlines and Air Canada. My journey, with itinerary # [redacted][redacted] and booking reference # 4PBX4O, went smoothly from Houston to Seattle with United Airlines. However, once I switched to Air Canada in Seattle, I encountered issues. Despite paying $62.00 to check my bags with United Airlines, Air Canada charged me an additional $41.00, causing frustration and lengthy holds on customer service calls. Upon arrival in Seattle, my layover was extended due to multiple delays and ultimately a flight cancellation, leading to a 21-hour ordeal. The lack of communication, accommodation, and food during this extended layover left me drained and disappointed. Subsequent flights to Vancouver and Edmonton also faced delays, adding to my stress and exhaustion. The repeated delays, technical issues, and lack of customer care from Air Canada have seriously impacted my well-being and trust in the airline. I sincerely hope for a prompt and satisfactory resolution to this matter. Thank you, Anjolajesu Olugboye

My flight from YVR to EWR via YYZ on 03 Jan [redacted] was troubled with cancellations and delays, causing me inconvenience and added expenses. Due to maintenance and weather issues, my flight from YYZ to EWR was canceled, leading me to miss my connection and spend extra money on a hotel in New York. When I couldn't locate my luggage near Toronto airport, I faced further challenges in trying to rebook my flight. A manager from Aircanada eventually found my luggage and assured me it would be sent to EWR; however, upon arrival in EWR, I was informed my luggage was still in Toronto. This situation has caused significant frustration, and I am seeking compensation for the disrupted flights and the delayed luggage, as well as interim expenses incurred. Your assistance in this matter is greatly appreciated.

Good morning, My father, Edward L., flew from Toronto to Austin, Texas yesterday, January 6, [redacted], on AC flight [redacted]. Unfortunately, upon arrival in Austin, his checked-in bag was missing. The bag tag numbers are [redacted] AC [redacted] and 4JJDSI. My father, who is 76 years old, had his medication in the bag, causing him distress. I am requesting a call to discuss the bag's whereabouts. The bag is a blue suitcase with orange ribbons on the handle. Please deliver it to my sister, Edle L., at [redacted] Scenic Bluff Drive, Austin, Texas, [redacted]. Yesterday, my father filed a complaint with Air Canada in Austin, but when my sister followed up today, they had no record of it. This lack of accountability is concerning. I can be contacted at [redacted] or [redacted]. Urgent assistance in this matter is greatly appreciated. Thank you, Dimple

Hello team, Good morning. My PNR number is 4LWZPL. My return flight from Ahmedabad to Doha on January 22nd has been cancelled. My connecting flight from Doha to Toronto is confirmed. Please provide me with an alternative solution from Ahmedabad to Doha or Ahmedabad to Toronto. I am currently in India and the toll-free number for Expedia is chargeable from India. I did speak to one of your officers via a conference call, and he mentioned he would try to assist. PLEASE contact ME ON THIS number in India +91 99[redacted]4. As my Canadian number +1 [redacted] will be out of reach since I am not on roaming. Please contact me by email or the number in India +91 99[redacted]4. Vivek

I am scheduled to fly to Canada tomorrow, I have received both my vaccines, and they are recorded on my NHS app along with the certification. However, there is an issue with the NHS passport, and it is currently not displaying the information. Despite contacting the NHS, the problem has not been resolved within the promised 24 hours. If I have evidence of my vaccination and the dates of administration, would it be acceptable to travel without the NHS passport? Thank you.

Hello, I am writing to seek guidance on my situation. My name is Vaidy, an Indian citizen who recently traveled to Canada with my wife on Air Canada. Unfortunately, on December 26th, I tested positive for Covid but am pleased to report that I have fully recovered since December 30th. Despite my recovery, I have continued to test positive on December 30th, January 6th, and most recently on January 9th through RT-PCR tests in Canada. On the other hand, my wife, who was also infected, has now tested negative. I am aware that some individuals, like myself, may keep testing positive post-recovery, for which a 'Certificate of Recovery' from a doctor is typically required in place of a negative certificate. As the CEO of an export-oriented company in Chennai located in the SEZ, I am eager to return to India and resume my responsibilities. I would appreciate any assistance or advice on the necessary next steps. Thank you, Vaidy

On Sunday, January 10th, my flight, Flight [redacted] from Vancouver to Halifax with a layover in Montreal, was disrupted when the Montreal leg was canceled. Despite paying $34.50 for a checked bag to go straight to Halifax, it ended up staying in Vancouver. Thankfully, the bag has since arrived. However, I am seeking a refund for the baggage fee as it was not utilized as intended. Thank you for your assistance and prompt resolution of this matter. Best regards, Shelley R.

Hello, I need help regarding my daughter's recent flight experience on Air Canada operated by United Airlines. She was traveling from Los Angeles to Delhi on January 5th with a layover in Vancouver. Unfortunately, her connecting flight from Vancouver to Delhi was delayed and ultimately canceled, leaving her stranded at the airport at night. Despite the inconvenience, she was also made to handle all her luggage amid a snowstorm. We provided her with accommodation after a challenging ordeal, and now I am seeking reimbursement for the stay. I can share the invoice via email upon request. Passenger: S.P. Khurana Record Locator: DE7SCQ Booking Reference: 3A98VQ Departure Date: January 5, [redacted] Flight: AC44 (United Airlines operated by Air Canada) Sewak Khurana [redacted] [redacted]

I had confirmation number 23HX46 for my Air Canada flight from Fort Lauderdale to Brussels, Belgium. There were two unexpected flight changes, moving our return time by nearly 4 hours, which caused issues with our babysitter. Despite numerous attempts, I couldn't reach a live agent through customer service after calling multiple times. I explored the option of returning a day earlier but found significantly higher costs. When I tried to cancel the flight online, I was only offered a travel voucher. I am requesting a refund to my credit card as per the email notification stating I am entitled to a full refund due to the significant time change. I have limited flight options from Florida and seek resolution. Thank you. S. Winsor

Dear Twyla, I have attempted to reach out to Air Canada via phone and email and now I am reaching out to you. I have been a dedicated Air Canada customer for my entire life and maintained status for years, although this year it dropped to 25k due to the pandemic. I recently made a booking for a trip from Toronto to Minneapolis with booking confirmation 2SGEJ9 and ticket number [redacted][redacted]. Despite having an original direct flight, it got delayed for 3 hours and eventually canceled. I understand the challenges airlines are facing with staffing shortages and took it in stride. However, my new flight had a 4-hour layover in Chicago, causing me to arrive in Minneapolis over 24 hours later. To make matters worse, upon arriving in Minnesota, my bags were missing, promising delivery the next day. Despite this assurance, my belongings were still missing four days later, leading me to discover them unattended at the airport's lost and found. This experience has been highly distressing as my entire trip was compromised. I had to purchase clothing and essentials during those four days. While I am aware I can file a claim for these expenses, I am also seeking compensation for the overall disruption and disappointment caused. This trip has been the most challenging one I've ever taken, leaving all my plans in shambles. I sincerely hope that Air Canada can find a way to make amends for this situation. Being a long-time loyal customer, I believe some form of compensation is warranted. Best regards, Jed Anderson

Subject: Reimbursement Request for Covid Test Expense Dear Air Canada, I traveled with your airline on December 19th, [redacted], from Vancouver to Barbados with a layover in Toronto. Unfortunately, due to the delayed departure of AC128 from Vancouver, I missed my connection on AC966 in Toronto and had to spend the night there. The situation was stressful as the delay caused my Covid test, taken in Vancouver, to no longer meet the timing requirements for entry into Barbados. I had to arrange and pay $[redacted].20 for a new Covid test from Switch Health - Healthy Airport in Toronto to comply with Barbados' entry regulations. I am requesting reimbursement for this expense. I would appreciate your prompt attention to this matter and look forward to hearing from you soon. Sincerely, Finn West

I want to give a shoutout to Vanessa at the Victoria airport. She assisted me in changing my flight from a Victoria-Calgary-Maui route (with a problematic 3-minute connection time in Calgary) that AirCanada had rescheduled for me, to a more practical Victoria-Vancouver-Maui route. Despite the challenges, Vanessa was able to secure a spot for me on the last-minute Victoria-Vancouver-Maui flight, which even allowed for a comfortable connection time in Vancouver. She even went above and beyond by personally ensuring our bags were retagged. Thank you, Vanessa, for your exceptional service and dedication.

Hello, I made a booking for a flight from Ottawa to Deer Lake on August 7, [redacted]. However, I never received a confirmation for my reservation, so I ended up booking again. Upon checking in at Ottawa airport on August 7, [redacted], I was informed that I had booked two tickets for the same flight and paid for both. The agent suggested I reach out to customer service at [redacted] for a refund. Despite multiple attempts to contact AC, I have spent approximately 50 hours over the past few months listening to their hold music without getting through to a representative for my refund. I understand that AC staff is busy, but I urgently need assistance with this matter as I cannot afford to lose over $[redacted]. The booking reference numbers for the flight bookings are 4J6PCY and 2MFW73.

I am looking to make a seat reservation for my upcoming flight. I have been attempting to do so online and by phone for about an hour and a half without success. I have all the necessary flight details for my journey from Toronto to Milan on October 11, [redacted], and the return on October 30, [redacted], including the ticket number, flight numbers, and confirmation numbers. I prefer an aisle seat on the left side of the airplane in economy class on both flights. If possible, I would like an xxC seat on the aisle in rows 13 or 14 and below. If I am unable to secure these seats, I may need to consider visiting an Air Canada office in person for assistance. Thank you, Kingsley Campbell.

I flew from Dublin to Cancun on December 22, [redacted]. Upon arrival, my suitcase was missing, and I filled out a missing baggage report with file reference CANAU17599. Despite multiple attempts to contact the provided number and others over the following 3 days, no one answered. Eventually, on Christmas Eve, after two hours on the phone with a hotel receptionist, my luggage arrived on Christmas Day with a broken lock and missing wheel. Air Canada was unhelpful even after contacting them via Twitter. I had to buy essential items like clothing, toiletries, and sunscreen, sparingly. I hope for reimbursement for the expenses incurred and the time wasted during my holiday. Thank you. - Ena K.

My partner and I traveled from Toronto to Montreal with Air Canada on January 11, [redacted]. The overall flight experience was extremely disappointing. Numerous issues plagued our journey. Our flight was scheduled to go from Toronto to Montreal, then Montreal to Brussels, with an 8 AM arrival time. Departing from Toronto, the flight was delayed by 1 hour and 30 minutes due to electrical malfunctions and technical problems. Throughout the flight, our cabin had no power except for lights, resulting in no in-flight entertainment or charging options, even though we had paid for the premium economy class. Additionally, our layover plane in Montreal for Brussels was still present, but we were not allowed to board, instead being rerouted to Geneva, causing a 4-hour delay. The gate area was cramped with no available chargers for our drained devices. Boarding the Geneva flight late, we discovered it was the same malfunctioning plane we had taken from Toronto. This caused a further 2-hour delay for refueling, resulting in missing our connection in Geneva, necessitating an 8-hour waiting period for the next flight. The long-haul flight to Brussels was uneventful but disappointingly handled by Brussels Airlines. On arrival, one of our bags was missing, creating more frustration after an exhausting journey that ended 12 hours later than scheduled. Given these issues, I am seeking a full refund or partial ticket reimbursement, as well as the promised CAD [redacted] compensation for a delay exceeding 9 hours. Despite my efforts, I have been unable to locate an email address to address my concerns.

I bought a refundable ticket in November [redacted] and cancelled it on 1/9/22. I got an email confirming the cancellation and the refund, but I haven't seen the refund on my credit card yet. After contacting Air Canada twice without resolution, they confirmed the refund was issued but couldn't explain the delay. Speaking with my credit card company, they also have no record of the refund. My latest call to Air Canada seemed promising initially, but after requesting to check the reference desk, I was placed on hold for 12-15 minutes and got disconnected. This situation is frustrating.