Affirm Customer Service Issues

I am concerned about a potential fraudulent situation involving a recent purchase I made through Affirm. In March, I applied for an account with Affirm to buy a mirror from Amazon, but due to a credit freeze, I waited three months to unfreeze my account. I recently observed notifications and messages from Affirm dated back to March, concerning an account I was unaware of. Despite having an existing Affirm account, I noticed discrepancies regarding the mirror purchase made on July 13. The mirror arrived unexpectedly today without prior notification or tracking details from Amazon. There seems to be confusion around the order status, similar to previous incidents in [redacted] and [redacted], where I was wrongly accused and investigated for fraudulent activities. I suspect someone may have used my previous contact details to create another Affirm account. I seek clarification on the delivery and the existence of multiple Affirm accounts to prevent any misunderstandings.

I am reaching out regarding a recent dispute I had with Dresswear House, which was financed through your company. I faced an issue with a dress that I received from them, as it did not fit. Despite contacting them promptly for a return authorization within 2 days, I was informed that the item was not returnable. However, the dress was not labeled as such on their website and is still being sold without this disclaimer. I have made efforts to communicate this to your team, as well as Dresswear House, but have not received any satisfactory responses. I decided to freeze my payment in an attempt to prompt a resolution, but the lack of communication from your end is concerning. If I do not hear back soon, I may need to escalate this matter with my bank. I value our relationship and hope to resolve this matter amicably. Kindly contact me at [redacted] or via email at [redacted], as I have experienced difficulties with the provided phone numbers. Thank you.

I recently applied for a vehicle loan but was denied due to a failure to verify my identity. This is confusing because I have been with the same bank for the past year and a half, I meet the financial requirements, and I have been able to afford my expenses. I make $5,[redacted] annually, which should qualify me for the loan. I have recently started a health regimen that costs $[redacted] a month and I also just purchased a vehicle, which depleted my usual savings. I always keep savings equivalent to 2 months' rent and expenses, and I am currently working on building up my savings for the second month. Additionally, I have car insurance. I am unsure why I am facing issues with verifying my identity in this situation.

I am receiving emails stating that my application has been approved. I did not apply for any additional Affirm payments. I made a purchase from Pottery Barn Teen and still have three payments remaining. On Friday at 9:15 pm, I received a call from one of your account representatives informing me that an attempt was made to purchase an iPad using my Affirm account at Verizon. I am worried that someone may have accessed my account or is using my information to apply for credit. Can you confirm that I only owe three payments for the Minecraft neon light from Pottery Barn Teen and have no other outstanding debts with Affirm? I am concerned about identity theft and would like to secure my account. Do I need to pay the remaining three installments immediately for added protection? Thank you, Nancy T.

I attempted to purchase a flight for August 3, [redacted], but my transaction was declined due to the flights being sold out. Please refund the $[redacted] charged to my account and remove all associated fees promptly. Priceline® Hotels Cars Flights Packages Cruises Dear ZULYNETTE BELARDO, The flight reservation for ZULYNETTE BELARDO was unsuccessful. Customer Email Address: [redacted] Customer Phone Number: [redacted] This is the evidence they provided me with.

I attempted to create an Affirm account but encountered an issue because it seems I had already opened one years ago, which I never used and had forgotten about. While trying to update my phone number, I received a verification code via text, but the system also attempted to send one to my email, which I never received. I have made multiple attempts, ensured my email is correct, and I do receive other emails from Affirm, just not the verification code necessary to access my account or create a new one.

I have been attempting to log into my account, but the email associated with it is no longer valid. After changing jobs, I now have a personal email. I have been struggling to resolve this issue for several days. I was able to speak with someone over the phone tonight, explained my situation, provided my current email, and was informed that I would receive an email allowing me to update my email address to regain access to my account and update all my information. I am interested in reapplying for credit. Please contact me via email at [redacted]

I have used Affirm for three loans and already paid them off. However, I recently changed my phone number and now I am having trouble logging into the app or website. Despite updating my number with customer service, I still cannot access my account. The system keeps prompting me to sign up as a new customer, which is frustrating. I would appreciate some guidance on how to resolve this issue without creating a new account with a different phone number and email. Any help would be greatly appreciated. Thanks!

I purchased a mattress using Affirm for $[redacted].xx. I was notified in April that I had finished paying off my debt, but payments continued to be deducted from my checking account in May, June, July, and August. Despite Affirm's website indicating no balance owed, money has been withdrawn. I am reaching out around 8:00 on Sunday night and would like to address this matter promptly rather than waiting until tomorrow morning.

I noticed that $[redacted] was deducted from my checking account without authorization. Despite not opting for it, a dispute has been raised with Wells Fargo regarding this transaction. I urgently need assistance to have the funds reinstated into my account. The situation is quite perplexing, and I am unable to comprehend why this deduction occurred. Regrettably, I am now in a dire financial predicament. I have notified Wells Fargo about this issue, and they have initiated an investigation, suspending any further transactions involving Affirm on my account. I am hopeful that this matter will be resolved promptly as I am dissatisfied with the unauthorized deduction and the inconvenience it has caused.

I recently discovered three unauthorized Affirm debit card purchases totaling over $[redacted] on my bank account in July. After noticing the discrepancy while preparing to pay bills, I realized my funds were significantly lower than expected. Upon investigating, I found multiple purchases made with Affirm debit cards that were not mine. I promptly locked my bank account, reported the incident, and contacted Affirm to secure my account. Despite being assured of a follow-up within five business days, I have yet to hear from them as of today, September 7. Contacting the appropriate department through their phone service has been challenging, as supervisors seem unaware of the situation. It is crucial for Affirm to address this issue promptly to assist not only me but potentially many others affected by this scam or hack. I aim to recover the funds taken from my account and advocate for a thorough investigation by the authorities to determine the extent of the breach and information compromised.

I contacted customer care yesterday because I had set up auto-pay for two loans, but the payments didn't go through. I received a late payment notification, which surprised me as I never received any indication that a manual payment was required. I paid both loans immediately upon receiving the first late payment alert. Despite having multiple loans with affirm and a history of timely payments, I was declined for pre-approval the day after these late payments. Customer service said there were no late payments showing, but I respectfully ask for a review and the removal of the late payment records. I believe this issue shouldn't impact my account since I relied on auto-pay and promptly made the payments as soon as I was notified of the late status.

Hello, I need assistance with this matter. I have already informed James. Unfortunately, my debit card, which I used for payment, was stolen yesterday, and I no longer have access to that card number. I purchased my Cleveland Browns tickets on September 29, and I am concerned about losing them. I plan to make the payment when my new card arrives in 7 to 10 days. Currently, I do not have a card to use. Once I receive the new card, how can I update my information with you? I would appreciate speaking with someone regarding this issue as I do not have immediate access to a card at the moment. Thank you.

I am disappointed with the Visa card experience. Affirm mentioned it works anywhere Visa is accepted, but the need for pre-planning and a two-hour time limit makes it similar to using Affirm directly. The 10% fee also applies, which feels unnecessary. I prefer using my debit card for everyday purchases, reserving the Visa card for groceries and non-covered items. The excuse of not controlling the time limit and charging a fee on the day of purchase seems deceitful. I am regretting getting the Visa card.

I asked my bank to send online payments for my four accounts, but the payments got returned. Account 5F8O was sent to TrueAccord Corp for debt collection, account NJFB had a returned check, and I don't know where to send the payment. I suspect the accounts have gone to a third-party collection agency. Today, I made small payments to the last two accounts, 20EN and SBH1, to test. Can someone from Affirm please investigate my accounts and inform me where I should send the payments? Thank you. Affirm previously advised me to pay what and when I could during financial hardship to avoid debt collection, but it seems to have changed. I need a prompt response to restart payments to the correct contact.

Hello, I am experiencing difficulties making a medical purchase on the app due to identity verification issues. I have tried calling several times, but the language barrier has made it challenging to communicate. I noticed that the ID I provided has both of my names while the app only has one. I believe this discrepancy is causing the problem. Can you assist me in resolving this issue? Thank you and have a great weekend.

I am writing regarding payments made to Angie for services that were never rendered or cancelled. I recently contacted Affirm about this matter, but my email was sent to their Canadian office. The three monthly payments totaling $[redacted].52 each to Angie were supposedly refunded to my account a few weeks ago as the service was never actually delivered. Moreover, the recurring $32 lawn service payment was cancelled after the first installment due to problems with the hired contractor. Despite attempts to reach out to Angie following a past due notification, I have had no success, but I remain committed to resolving these payment discrepancies.