Affirm Customer Service Issues

I am inquiring about organizing the Affirm App. I find it frustrating that my loans are not listed chronologically by Due Date, and the app jumps around from loan to loan, requiring me to scroll down to find the next payment. Completed Loans are not listed in the same order either. I use other BNPL apps like Klarna, which organizes information correctly and remembers where I left off after making a payment. Affirm, on the other hand, always jumps to the top of the screen, forcing me to start over. Additionally, payments in the Processing Phase should be grouped at the bottom of the list. I appreciate Affirm but believe improvements to the app can enhance efficiency for customers. Thank you for your attention. - Paula K.

My spouse has been attempting to seek assistance from your team for several months to update his phone number on our account. Our phone service was disconnected, and the number associated with the account was mistakenly canceled by the phone service provider. Despite numerous attempts to contact your support, we are consistently told to wait 3-5 business days for an email to verify the update by clicking a link and providing identification. Unfortunately, the email never arrives, not in the spam folder or inbox. We are in urgent need of updating the phone number on the account. It is crucial that a supervisor reaches out to me promptly; otherwise, I may need to involve legal counsel for resolution. For direct contact, reach me at [redacted]. Thank you.

I bought hearing aids from Nano Hearing Aids in August [redacted] and financed them through Affirm. Unfortunately, the hearing aids broke on the day I got them. I contacted both Affirm and Nano to cancel the order, returned the hearing aids at my own cost, and provided documentation. Despite my efforts, I have been asked to pay by Affirm, affecting my credit. I need Nano to refund the money to Affirm and for Affirm to update the credit bureau regarding the dispute and return of the merchandise.

I was approved for a $[redacted] purchase at Kitchenaid.com on Friday. While browsing the Kitchenaid site as a guest, I decided to use Affirm for my purchase of a $[redacted] mixer. I used my Google account information and was taken through the approval process. However, I realized my Google account had an outdated email address. I need to confirm my order as I did not receive an email confirmation. Can I please have the email resent to my correct email address? Thank you.

I previously applied with an iCloud email and phone number I no longer have access to due to setting up 2nd factor authentication. The email was [redacted], and the number was [redacted]. I've lost access to both and can't recover them. Now, updating my information feels impossible. I know Affirm is unique, and I hope for a better outcome. Genuine help would be wonderful for me and my family, as my frustration sometimes leads to breaking things. My current number is [redacted], and my current email is [redacted] I'm trying to complete an Amazon order for Christmas and need assistance updating my details. Thank you and Merry Christmas, Jacob Miller.

I had funds in the bank and on my card ready for a company to withdraw from my accounts, but now I am delinquent. It took 2 hours yesterday just to verify my account, but I did not receive any assistance with paying my delinquent bill. I am very frustrated with this situation. I am reaching out for help with resolving this matter before I seek legal action. Thank you.

I lost my driver's license and social security card briefly, and I have just realized that someone might have used them to purchase phones or electronics recently. I am concerned if this has occurred. My name is Barbara Ann Cline, and my husband is Edwin F Wells. Is there a way to verify if this activity took place or not? Thank you, Barbara A. Cline.

I have been attempting to update my phone number for the past three weeks, but despite speaking with multiple representatives who promised to send a ticket for me to submit a photo, I have not received an email. As a result, I am still unable to log into my account. My plans to buy Christmas gifts have been affected by not being able to access my account, causing significant inconvenience during the holiday season. It would be greatly appreciated if there was a simpler process in place to change a phone number.

I recently tried to open an Affirm account, but I was notified that an account under my name already existed. Upon further investigation, I discovered that the email address associated with the account was not mine but belonged to someone else. This situation has left me unable to access my own account or address the unresolved issues tied to it.

I have been trying to access $[redacted] from my savings account for over a month. An attempt to make a purchase caused my account to be locked. Despite being promised a new card multiple times, my account is still inaccessible. I even provided my routing number with bank letterhead, as requested, but am still waiting for the funds. I have now been asked for my license and picture. Please, I just want to access the money I saved for. - Charles L Reynolds

I recently received a text regarding the canceled payment for January 8, [redacted], amounting to $21.96. The text mentioned that the payment did not process through my bank. I am concerned about a potential $29 charge for this tomorrow. I have documented proof of the canceled extra payment. I had initially canceled it as I thought it would be late for the January 1st payment, only to realize it was added instead of moved. I do not intend to pay any $29 overdraft fee due to this error.

Hi, my name is Nadia R. I placed an order on Nov 25, [redacted], with Amazon and canceled it 30 minutes later, receiving a confirmation of the cancellation. Despite this, I received an invoice asking for the first payment. I contacted Amazon, who confirmed the cancellation and advised me to reach out to you. When I contacted your customer care department, they mentioned they couldn't assist as the payment was already made to Amazon. When I contacted Amazon again, they directed me back to you. I am stuck in this loop with no resolution since Nov 25. I have a loan ID CU2G-4W7M and case ID [redacted]4. I possess proof of cancellation with Amazon, order no. [redacted]-[redacted]. I request assistance in canceling the order and zeroing out my account to close it. I have been calling daily and only receiving assurances that notes are added to my file. Your help in resolving this issue would be greatly appreciated. Thank you.

I had issues using Affirm as my payment method on Amazon. Despite providing all requested information, they couldn't verify my identity with no explanation. I suspected the discrepancy could be due to having two Amazon accounts. When I attempted to create an Affirm account, it claimed my phone number was invalid, although I had used it previously. I went through the account creation process again, uploading my driver's license, yet the identity verification problem persisted each time I tried to check out on Amazon. I felt frustrated trying to navigate their website for answers, only to find no suitable forms or ways to contact them outside of closed hours. Despite my attempts, including searching for a complaint form, I reached a dead end each time. Clarification on why my identity verification failed would be appreciated as I explore alternative payment methods.

I recently applied for Affirm and they requested a picture of my driver's license along with a photo of myself holding it to verify my identity. Unfortunately, the lighting in the photo wasn't great and it was hard to see the license clearly. I only have a phone camera with poor quality, making it challenging to capture a clear image. Despite not having bad credit, I lack a credit history and struggle to establish credit without opportunities like this. Affirm's lower payments would suit my fixed income, unlike other options with high payments and interest rates if approved. I feel I didn't get a fair chance with Affirm due to the photo quality, leading to my denial based on identity verification issues. I am requesting a second chance to demonstrate my credibility. Using Affirm, which is widely accepted by reputable companies, would greatly help me build credit and access necessities I currently cannot afford. I hope to rectify this situation and appreciate your consideration. Sincerely, R. Clawson

After waiting for over two months, I finally received the purse and wallet I ordered, but unfortunately, they turned out to be counterfeit items. Despite reaching out via email multiple times to request a refund due to the extended delay, I have yet to hear back from the company. They falsely claimed to be affiliated with QVC and even displayed the QVC store in their advertisement. Selling fake merchandise is against the law, and I am seeking a refund for these poor-quality knockoffs. It is disappointing that I have been misled, and I hope to resolve this issue promptly.

Hello Affirm Customer Service, I am reaching out regarding the loans I have with your company. I have already paid off a significant portion of my $[redacted].00 total debt, leaving me with an $[redacted].00 balance due soon. I appreciate your services and plan to clear this remaining amount shortly, but I am feeling pressured to make the upcoming payments. I anticipate receiving a tax refund that will help reduce the outstanding balance, making it more manageable for me. I would like to request an extension for making my payments as I recently encountered issues with a laptop purchase from Asus, causing unexpected financial strain. I had hoped to return the laptop due to its fragility, but due to complications with the warranty process and Asus's return policy, I was unable to do so within the time frame. This situation has made it challenging for me to make timely payments on my loan. On a positive note, I have filed my taxes and expect the refund to cover most of the remaining balance. Additionally, I work as a technician and have potential job opportunities lined up, which will help me financially. I am also in need of a new cell phone after mine broke, further adding to my current expenses. I tried to purchase a phone through Affirm at Wal-Mart but encountered difficulties, possibly due to my current outstanding payments. I kindly ask for your understanding and assistance in extending my payment deadline. As I work towards settling my debts and managing unexpected expenses, any flexibility from your end would be greatly appreciated. I look forward to resolving this matter with your support. Sincerely, Joe R.

I recently came across an email notification from Shop Pay regarding an upcoming automatic payment from Jordan Craig. Despite returning the items to Jordan Craig in January, it seems a payment of $36.98 is scheduled for March 20, [redacted]. I need immediate clarification about any prior deductions from my account by Shop Pay over the last four months. I have contacted Jordan Craig, and they have verified the return. Therefore, I must insist on a prompt refund as I should not be billed for any items at this time. Your swift attention to this matter is appreciated. Thank you, Karen B.

Initially, I am not willing to pay Affirm to address this problem. Affirm debited my spouse's bank account to cover my loans, resulting in two $25 overdraft charges. This was not authorized. These loans belong to me, and Affirm should only withdraw funds from my account. If I am delayed by a few days in making my monthly payment, kindly notify me by email instead of debiting my husband's account without permission. Kindly refund the $50 in overdraft fees. For any inquiries, please reach out to me for a resolution. Thank you.

I am having trouble accessing my account as I cannot recall the email linked to it. Creating a new account is not an option since my social security number is associated with it. I have not used the old account for any purchases and would like to create a new one to proceed with a purchase. The previous email addresses linked to the account are [redacted] or [redacted] My name is Jessica Strong, and my social security number is [redacted]-[redacted]-[redacted].

Hello, It has come to my attention that someone has been using my name and email to place orders with RealTruck.com. I recently received a shipping confirmation for an order addressed to Pam Strader at a different address. I have contacted Real Truck, and they advised me to reach out to you regarding canceling any fraudulent orders under my name. During my previous phone call, a representative abruptly ended the call when I refused to provide my credit card information. I would like to request the cancellation of all orders associated with my name. Thank you for your assistance in resolving this issue. Sincerely, Pam Strader