Advance Auto Parts Customer Service Issues

My friend and her husband are clueless about cars. Today, she mistakenly poured ATF fluid into her radiator. What should she do next? I advised her not to start the car and suggested a chemical flush. Any other recommendations? She's worried about potential damage. I promised to look into it for her.

My [redacted] Dodge Dakota, which has [redacted],[redacted] miles on it, is having issues with idling. For the past 2 weeks, it has been showing signs of trouble starting. Initially, it seems dead when starting, requiring a moment to turn over. Even then, it won't start without gas and will stall without continued acceleration. Interestingly, at night with headlights on, it stalls when gas is released. I recently installed a new stereo, but the problem existed before that. Similarly, around the same time, the battery died and needed a jump start. I am unsure what is causing these issues and would appreciate any advice on troubleshooting and fixing this problem.

Hello, I am Sakthivel from Chennai, India. I own a [redacted] model I20 Magna. Unfortunately, my remote lock with the immobilizer key is damaged, so I have been manually using the car locks. The service station near me informed me that the remote is not available separately and can only be obtained with a flip key at a cost of approximately 16,[redacted] INR. I am considering installing an autocop or xenos remote lock in my car. Will this create any issues after installation, or is it necessary to use the replacement key provided by the service station?

Yesterday, my car's engine shut off at a red light, and the battery, engine, and oil lights all turned on. I turned the car off and on again and managed to drive to work. In the evening, the car started without issues. However, this morning the ignition wouldn't work, reminiscent of when the alternator failed previously. After jump-starting the car to make it to school, I'm concerned about the recurring problem. What could be the issue this time around?

I contacted the Stockbridge, GA, location to inquire about a battery and installation. Despite providing the make and model and receiving assurance they could do it, my Aunt was denied installation upon arrival. I am disappointed as she had to drive 20 miles and was next to an AutoZone. Despite my loyalty to Advance, this experience was frustrating. I spoke to Shawn Campbell, the temporary manager, who confirmed they couldn't do the installation. This inconsistency in service caused unnecessary hassle for my Aunt, who drove over 50 miles round trip. I need a resolution to this situation.

I purchased an alternator with a lifetime warranty for my car and paid for it with my credit card. When I returned the core, the cashier only refunded me $39, even though I have the original receipt for the lifetime replacement. The store is refusing to honor the warranty, which is unacceptable. Do I need to proceed with disputing the charge on my credit card? I will only return the core once the full amount is refunded to my credit card. There was poor communication from the employee, and I would not have accepted the replacement part without the guarantee. This situation needs to be resolved promptly. Thank you. S.

The situation with my '08 Dodge Grand Caravan SXL and the EGR valve has become quite complex. Initially, I found the part I needed, a Dorman OC Solutions model [redacted]-[redacted], with a 25% discount. However, when I proceeded to purchase it online, I encountered payment issues. After contacting customer service and speaking to Marvin (Ref.#[redacted]), I discovered that the original part was out of stock and was offered a different model, the Dorman B[redacted], for a higher price with a shorter warranty. Eventually, Marvin provided a 30% discount, upgraded the shipping, and adjusted the price. Upon receiving the part, I noticed discrepancies in the documentation and the part number listed. Despite the confusion, after consulting with my Dodge mechanic friend, it was confirmed that I did indeed receive the correct part, model [redacted]-[redacted], with a limited lifetime replacement. I am requesting updated documentation reflecting the correct part number and warranty information. Thank you for your attention to this matter.

On March 5, [redacted], I purchased a replacement battery for my [redacted] Toyota Corolla (order number [redacted]88) from Advance Auto. The battery, Part # 26-R3, was said to be a perfect fit. After installation at the local branch, my car failed to start without a boost each time. My mechanic discovered that the battery was too small (it should have been a size 35), was unsecured, and had dirty terminals. I bought a new battery from my mechanic and had it installed. When I tried to return the Advance battery, the store did not accept it due to installation. I request a full refund and the return of the original battery for a core charge refund. Thank you, S. Waldman.

I have contacted customer service 3 times regarding my shipping address, and I was assured that my package would be delivered to [redacted] Skyline Drive, Crossville, TN [redacted]. However, today, after informing JJ that my package was sent to the wrong address, I was told that it was left by my side door - even though I only have one door. I checked everywhere but found no boxes. I urgently need the parts I purchased a week ago. This has been a recurring issue with my orders despite being a loyal customer who has spent a substantial amount of money with your company. JJ even suggested I go to the incorrect address to retrieve the packages. This is unacceptable after I called twice to confirm the shipping details. Even after being disconnected, JJ called me back to insist the packages were at my side door. I looked once more, and there were no packages anywhere.

I am experiencing a serious issue at the Advanced Auto Parts store in Baxley, GA. I visited the store to purchase a brake bulb for my [redacted] C250 Mercedes Benz. Despite the item being a simple 10-minute exchange, the employee claimed it was not in stock, which I found to be untrue. When I asked for assistance due to my disability, I was rudely refused help. Disappointed by their attitude, I went to Orihyhiles Auto Parts across the road where I was treated kindly and the issue was resolved swiftly. Additionally, Advanced Auto Parts refused to check my battery for free as advertised. I feel discriminated against due to my disability and wish to address this matter with the district manager. The manager, Dusty or Dustin, was disrespectful and made hurtful remarks. I am considering legal action if this issue is not resolved promptly.

Hello, I wanted to share a heartwarming story about my father, Paul R. Harris, Jr., known as "Sonny" to many. He dedicated over 50 years of his life to Advance/Auto in Statesville, NC. Due to his health condition, Parkinson's disease, he now resides at Autumn Care Nursing Home in Statesville. Even though it was difficult for me to place him there as I am currently undergoing dialysis and unable to care for him, he has adjusted well to his new home. He often reminisces about his time at Advance and the people he encountered there. Recently, he had a surprise visit from Nick Taubman, a manager from Advance in Statesville. The visit brought immense joy to my father, and I am grateful for the thoughtful gesture. If anyone knows how I can contact Nick, I would appreciate it if you could share his address, phone number, or email with me. Thank you, Paula Harris Mason

During my visit to the store on Silver Hill Road in MD today, I encountered a disappointing situation. The manager closed the register while customers were in line, directing them to the customer service desk instead. Despite our objections, he insisted on this approach, stating it was his store and his decision to make. Some of us tried to reason with him, but he disregarded our concerns. When I asked for his name, he ignored me completely. Being a customer for over 20 years, I found his behavior unacceptable. Customers shouldn't have to wait unnecessarily when there are open registers available. I am reconsidering returning to this store due to this experience.

I purchased my battery in March of [redacted] for about $[redacted]. Recently, it died, despite being charged and checked multiple times. A mechanic suggested that my Bluetooth converter device could be affecting the battery, although I always kept it plugged into the cigarette outlet without issues before. Even after getting it charged at Advanced Auto, the problem persists. Another mechanic advised getting a new battery, which I now agree with. I find it frustrating that replacing the battery of similar price and quality has been challenging, considering it has failed twice in a few weeks.

I would like to address an incident involving an employee at Advanced Auto Parts in East Nashville, TN. It has come to my attention that their actions may not align with the seriousness of your Covid-19 response. The employee, identified as Jay McDougal, posted photos on Facebook showing a group of about 12 individuals blatantly disregarding the stay-at-home order. When confronted, they dismissed the pandemic as a media hoax, showing a lack of regard for safety and responsibility. This behavior is concerning for customers who rely on your store for essential needs. I believe it is essential for Advanced Auto Parts to address this issue and hold employees accountable for their actions to maintain the trust and safety of the community you serve.

On August 8th, I returned a CV shaft that I allowed a friend to order using my card, only to find out it was faulty. I checked my online banking, and $79 was deducted but not showing as pending to be refunded to my account. The concern is why the money hasn't been returned yet. It appears that only the amount taken on the 8th will be refunded and not the original sum. The order number was [redacted]18 on August 7th, placed at [redacted] South Main St, and returned on the 8th at [redacted] N James Madison, Dillwyn VA. Additionally, the referral discount did not apply as intended. Despite being given a code by live support, the staff at the store did not honor it. I have a receipt confirming the return. If this matter is not resolved, I may escalate it further. Feel free to contact me at [redacted].

I reached out three times to address an issue with purchasing brake calipers for my [redacted] Mustang and each time, the offshore customer service representatives abruptly ended the call when I declined to purchase a $4.95 gift card. Despite my efforts, no one followed up on the matter. They did not provide me with the confirmation number or code. I will not attempt to do business with Advanced Auto Parts again, even if offered the parts for free. The experience was frustrating as the representatives were unhelpful and insistent on the gift card purchase. Compared to other online auto parts stores like Rock Auto, Auto Shack, [redacted] Auto Parts, and Parts Geeks, this was exceptionally difficult. Unless I receive the necessary parts free of charge, I will not consider Advanced Auto Parts for future purchases. The behavior of their sales representatives was unacceptable. Peter [redacted]

Yesterday, after a challenging day, I visited Advanced Auto Parts in Jacksboro, TN to get an accessory refill. When leaving, my fiancé noticed the battery was weak after leaving the lights on. An employee named Tyler helped jump-start the car but accidentally reversed the cables, causing damage. Despite trying to explain before, the mistake led to blown fuses and potential damage. I spent hours trying to fix it with little money and had to buy items that didn't help. My pregnant fiancée and I couldn't eat due to spending money on repairs. My only vehicle is now stuck at the store, and I desperately need it for work. I'm distressed and asking for help to rectify the situation caused by the employee. Please contact me urgently at [redacted]-[redacted]-****. Thank you. - JS

On September 5, [redacted], I visited store #[redacted] to buy a battery using a 25% discount, for a 27M [redacted] CCA battery in my cart. The salesperson instructed me to order online using part# 27DC-2 and store #[redacted], returning in 30 minutes. When I checked online, the part# provided did not match the battery I wanted. In-store, despite efforts, the item could not be located. Frustrated, I ended up buying a different battery but was informed the 25% discount couldn't be applied. I believe the email was misleading as the item was unavailable in your system. Without resolution, I may seek future purchases elsewhere.

I visited the local store in Sandersville, GA on Sunday because my low voltage light was on. An employee checked it and suggested a new battery. After spending $[redacted].36, the light came back on. Today, I returned to recheck the alternator, which was fine. However, my original battery had lower cold cranking amps than when I bought it. I asked to exchange the new battery for my original one and get a refund, but the manager refused due to store policy. I am facing financial difficulties and really need the refund. I rely on Advance Auto Parts for good customer service and vehicle knowledge. Although another competitor is nearby, I prefer the service at Advance. Can someone assist me with this issue?

I purchased struts around six to seven months ago, and recently noticed my car bouncing. I took it to a shop, where they found that the struts were bad. After paying $40 for the inspection, I visited your store last Saturday. I spoke with an employee who brought a lady with curly hair to assist me. The lady mentioned the lifetime warranty and found my information in the system. I explained that I would return to purchase another set and get my reimbursement. However, when I came back three days later, an Asian gentleman could not locate me in the system. I am confused by the inconsistency and hope to resolve this swiftly. I have informed my family about this issue in case of any safety concerns. My vehicle is a Toyota Camry [redacted] 6-cylinder XLE.