Adobe Photoshop Customer Service Issues

I recently updated my Adobe Photoshop Elements 15 as prompted, but since then, I have been encountering an issue with printing. An error message pops up saying, "Elements 15 Organizer has stopped working," and it mentions that a problem caused the program to malfunction. Windows then attempts to close the program and notify me if a solution is found. This problem is preventing me from completing the printing process, which I urgently need to do. I would appreciate any assistance in resolving this issue promptly.

I'm having trouble setting up a 6" x 3.5" page in Adobe Photoshop CS2 on my desktop. I want to draw and post photos on this page, but there is a gray mat around it, and the page doesn't display at the correct size. I've already set 6" x 3.5" in Page Setup. How can I remove the gray mat and view the page in its actual size on my screen?

I encountered an issue with my Adobe Creative Suite 5 Master Collection for Mac OS, specifically Photoshop CS5. When attempting to open a photograph, an error message appears stating that the preferences file is invalid and needs to be deleted. This problem is preventing me from using various plug-ins like Topaz, Portrait Pro, and Portrait Pro Studio. Additionally, some tools within Photoshop have stopped working altogether. I am seeking a resolution to this issue in order to regain access to Photoshop CS5 and utilize my purchased plug-ins without any hindrances to my workflow.

I am experiencing issues with my PS5 software where it displays an error message about the preferences file being invalid and preventing me from using certain plug-ins like Topaz and Portrait Pro. I have Adobe Creative Suite 5 Master Collection for Mac OS, and I need assistance to resolve this problem. Prior to this issue, some tools within the software had also stopped working. I would like to have PS5 functioning properly to access all my purchased programs. This is affecting my ability to use PS5 and other plug-ins, and it is crucial for me to have these tools working seamlessly. Adobe Photoshop support, please advise on how to fix this issue. Thank you.

I signed up for two Photoshop licenses two years ago, but now only need one. My credit card is being charged twice a month, USD 11.89 each time, with reference number [redacted]. I haven't received any invoices or details on who to contact at Adobe. The employees who managed this previously are no longer with the company. 1. Please investigate and track the reference number [redacted] as it's the only information I have. 2. Stop charging my Visa card immediately. 3. Provide me with contact information for billing inquiries. 4. Ensure a human reviews and resolves this issue. 5. If the charges persist, I will report this as theft and fraud. 6. Previous attempts to resolve this have been unsuccessful. It's crucial to stop these unauthorized charges promptly.

I am interested in acquiring Adobe Photoshop for my Acer Aspire E-[redacted] laptop, which runs Windows 10 Pro 64-bit on a 1 TB SSD Samsung. However, as my laptop does not have a touch screen display, I am looking for a suitable "drawing pad" that I can connect via a USB 2 or 3 Type A port to input information and perform freehand drawing in the software. Additionally, I have noticed the Adobe Photoshop Elements app by Microsoft and would appreciate it if you could recommend a compatible "drawing pad" that also works efficiently with the Elements app. Please contact me via email at your convenience. Wishing you happy holidays. -Tom

Merch by Amazon requires a t-shirt template in Photoshop with dimensions of 15”W x 18” H, which is [redacted] pixels by [redacted] pixels, @300ppi, sRGB, less than 25 MG, and transparency. Despite being accepted by Merch, the process of converting images to PNG has been challenging. The forums are filled with others facing similar difficulties in uploading images to the template. The provided tutorials fall short of addressing these issues, leaving many struggling to replicate the template. Even after downloading the template to Photoshop, it appears incomplete and following the instructions hasn’t yielded the desired outcome. Assistance in resolving this matter and successfully transferring images onto the template in Photoshop would be greatly appreciated. Thank you for your help.

Dear Adobe team, I am currently working on a film poster in Photoshop CS6 Extended and have run into an issue with the file size being extremely large (1.47GB), causing the program to be slow and unresponsive. I have imported several film frames into the image, making it difficult to work efficiently. I am considering resizing the pixels from [redacted] to 72ppi to make it more manageable. Can I work on it at a lower resolution and then resize it back to [redacted] pixels per inch without losing quality? If this is not advised, I would appreciate guidance on how to resolve this problem. Thank you for your assistance. Best regards, Stefanie

I was working on images in Photoshop CC [redacted].5, adding text, and everything was fine until the text stopped showing on the image after merging layers. The issue persisted in Photoshop Elements. Despite reaching out to Adobe support, the problem remains unresolved, and download attempts keep getting disconnected. I am currently attempting to upgrade Photoshop, but the connection keeps failing. My internet connection seems stable. An Adobe representative mentioned that this text issue has been reported previously. There is an icon with a circle, bar, and check mark on the bottom text bar. Any assistance would be appreciated.

I am interested in enrolling in a beginner Photoshop course. I am considering using Lynda.com through my local library to save on costs. I came across a beginner Photoshop class on Lynda.com from [redacted] that utilizes Adobe Bridge CC, which seems outdated. I currently have subscriptions to Adobe Photoshop CC [redacted] and Adobe Lightroom Classic CC on my iMac. Is my assumption about Adobe Bridge correct? Can you suggest a current beginner Photoshop course? Thanks, BP

I am interested in enrolling in a beginner Photoshop course. I am looking into taking a class on lynda.com through my local library to save on costs. I came across a beginner Photoshop course on lynda.com from [redacted] that mentions using the Adobe Bridge CC software. I am hesitant about its relevance considering I am already subscribed to Adobe Photoshop CC [redacted] and Adobe Lightroom Classic CC on my iMac. Could you confirm if my concerns about using Bridge are valid? Additionally, can you suggest a current beginner Photoshop course that you recommend? Thank you, BP.

I have been receiving the following message for about two weeks whenever I try to work with Adobe Photoshop: "Could not initialize Photoshop because the working volumes are full." I have a monthly subscription amounting to 11.89€. In February, I worked a lot with Photoshop, so I could understand this statement around mid-February that my working volume is full for that month - but I cannot understand this for March. I still have my full working volume for this month. My monthly contributions are always transferred on time! My order number is ADB [redacted]53 DE. I have also tried to reach Adobe Photoshop customer service by phone multiple times, but unfortunately, it did not work. I would like Adobe Photoshop to unlock my subscription so I can work with it again! Thank you very much for your support and best regards, P. Suckau 04.03.[redacted]

I have created 12 music/slide videos of very high quality. However, after updating a pptx program, I noticed that my beautiful jpeg photos now look dull and ordinary. I dedicated months to enhancing these photos in camera raw in Photoshop Elements 12, and I suspect that an update may have altered my settings. As a non-professional in tech matters, I am unsure how to resolve this issue. I have around [redacted] to 1,[redacted] high-quality photos affected, but thankfully most are backed up on thumb drives. The sudden transition of my photos from stunning to average is quite distressing. Despite the clarity of the videos I produced and the photos on my computer, the recent change is concerning. My operating system is Windows 10 Professional, 64-bit. - D. Bevington

I have an old version of Adobe Photoshop and experience issues when it gets hot here in Arizona. In the summer, the program hangs up and my computer starts sounding loud after a while. The tools stop working properly. If I shut down everything, let the computer cool off for an hour or so, then restart, Photoshop functions normally for a bit before the problem recurs. This only happens in hotter weather. I mainly work on editing RAW images converted to TIFF. Any advice or suggestions would be helpful as I consider upgrading.

I recently bought Adobe Photoshop Elements and Premiere from Amazon. I got the serial numbers for both but encountered an issue during installation. A pop-up keeps appearing, saying, "The code execution cannot proceed because MSVCP140.dll was not found," when the downloads are at 99-[redacted]%. Additionally, Photoshop Elements gave an error initially about not reaching Adobe servers, despite my internet connection being fine. I've restarted my Windows 10 Pro computer purchased in August [redacted], but the issue persists. Now, I have icons on my desktop that only trigger the same error message when I try to open either program. I need guidance on whether I should remove the current downloads and instructions on how to successfully install both applications. Thank you, G. A.

Il servizio clienti che ho ricevuto è stato il peggiore di sempre! Nessuno dei numeri forniti su Internet funziona. I numeri verdi [redacted] (irraggiungibile), [redacted] (inesistente), e [redacted] (irraggiungibile) non rispondono. Il numero di assistenza in Italia +39.[redacted]1 è silenzioso. Tentare di annullare l'iscrizione alla prova gratuita di Adobe Acrobat DC sul vostro sito è impossibile, non c'è un'opzione di annullamento. La mia banca ha segnalato un addebito non autorizzato di euro 18,29 sulla mia carta di credito per servizi che non ho richiesto o utilizzato. Ho contestato l'addebito e valuto di denunciarvi per truffa. Nel frattempo, ho condiviso una recensione negativa sui social. Avv. A. Medea.

Hello everyone, I'm Athena Vlachos. I am facing a challenge distinguishing between my Google, Windows, and Adobe accounts. I'm worried about potentially being charged as a personal user instead of a student. I lack a clear understanding of my membership details for Photoshop, the billing amount as a student, and how my Google and iCloud accounts are linked. I'm puzzled about the photos on Google Photos not appearing on iCloud since I use a PC. OneStorage, also known as OneDrive, seems to be where all photos end up, but I haven't confirmed this. I notice connections between my Microsoft apps and Adobe account. I need a comprehensive overview of my Adobe accounts, including charges for personal and student memberships, payment history, and such. I plan to revisit this topic as it concerns my finances. Thank you.

I am encountering an issue with my Photoshop images. I have reached out before regarding all my Adobe Photoshop files displaying as JPEGs. Over 20 years worth of Photoshop files are affected. The problem now is that when I open some of these files, they only have one locked layer. All Photoshop commands appear greyed out, rendering the software unusable for these images. Previous Photoshop files I have worked on do not exhibit this issue and contain multiple layers, unlike the newly locked ones. Thank you, Rg.

I requested tech support two months ago, but both appointments were missed without any calls at the scheduled time. The number provided by the chat support was unhelpful and seemed automated. Dealing with this tech support process is frustrating. My experience with Photoshop CS3 was much better than this subscription service. The fact that phone support only caters to Windows and mobile app users, with no option for Mac users, is disappointing. I am at my wits' end. If I cannot get the tech support I need, I will cancel my subscription. Trying to seek help through their chat support and forums has been a joke. It appears their resources are not user-friendly and effective.

I am facing difficulties downloading photos from my Canon MkIII to edit in Lightroom Classic (LrC) and Photoshop. When I try to import them to LrC on my iMac, I receive an error stating they cannot be read and my attempt is blocked. I have been unable to fully utilize the software due to a medical condition, but I have now recovered. I am struggling to catch up with the recent software changes in Photoshop. I am seeking guidance on how to restart using Adobe Photoshop as my account is up to date but currently inaccessible.