Activision Customer Service Issues

I've been playing the campaign for about * missions and decided to take a break for dinner. When I restarted the game, the graphics setup screen appeared as if I was starting for the first time. After going through the setup, I realized none of my progress was saved, and both my multiplayer and campaign status were reset to the beginning. I've searched for solutions online, but haven't found a fix. Additionally, the shader installation isn't saved, and the game downloads shaders every time I start it. It's frustrating as it feels like the game resets every time I exit to the desktop. I'd like to reach out for assistance during your available hours to resolve this so I can enjoy the game everyone is talking about.

I am experiencing an issue with Modern Warfare on my PS4. When I reach the main screen and press "x" to start, I encounter an error message stating, "Connection Failed: Unable to access online services." This problem arose on Friday, November 1st. I typically play using my phone's hotspot, which had been working fine until last Thursday. Interestingly, all other online applications are functioning properly. I can connect online using my home's Wi-Fi, but the speed is slower than my hotspot, making online gaming unplayable due to lag. On Saturday, November 2nd, I managed to connect to online services using my hotspot at my cousin's house, but upon returning home, I faced the same issue as before. The only change seems to be the location. I appreciate any assistance in advance.

Hello, my name is Randy Suarez, also known as RandyShags. I want to address a significant issue regarding the multiplayer challenges, particularly the mission challenges that seem to reset after each game following the latest patch. Currently, I am working on the "Best of the Best" mission for the "Plague Sore" sniper rifle, currently at 5 out of 7 objectives. Objective 5 requires obtaining 3 Fury Kills (4 rapid kills), of which I achieved 2 out of 3, as shown on my Twitch stream @RandyShags. I even confirmed the progress in-game, but upon finishing the match, I noticed the mission was deselected in the main menu, displaying 0 out of 3 Fury Kills. This recurring problem is truly frustrating, especially since I've been dedicated to completing this challenge for some time. I was looking forward to unlocking the "Helpful Doge" charm and believed I was near completing it. Your assistance in resolving this issue would be greatly appreciated. I am willing to provide photo and video evidence if necessary. Thank you for your attention to this matter.

This is the second time I have been banned. On Tuesday, November 5th, around 2 am, I received a 6-day ban without any reasons provided. After completing a match, my connection was immediately terminated. My username is cerberus9898, and my stats show I don't have amazing gameplay; my accuracy is only around 40 or 20 in many matches. It is frustrating that Activision does not explain the ban reasons. I mainly play to enjoy time with my girlfriend, and this situation is disheartening. I want to clarify that I do not cheat, hack, use emulators, or VPNs. During my last ban, my mic was even off, so I did not use any offensive language or engage negatively with other players in chat. This repetitive ban with error code [redacted] is spoiling my gaming experience and needs to be resolved promptly.

In a recent game of COD: MOBILE, a 10-year-old player named COEBOYMOB was disrespectful and hacking, despite my attempts to ignore him and mute his audio. When I confronted him about hacking, he openly admitted to it. After the match, he even joined my room without an invitation. I ultimately tried to report him but couldn't find his name on the list, so I sent him a friend request to proceed with the report. However, he wisely did not accept it. I hope actions will be taken against him to prevent further disruptions. My details are as follows: email - [redacted], phone - [redacted], COD:MOBILE name - G-Wizz, Level [redacted]. The hacker's COD:MOBILE name is COEBOYMOB. Please address this issue promptly. Thank you for your attention to this matter. Best Regards, G-Wizz.

I have been unexpectedly banned from the game and am unsure of the reason behind it. I am keen to understand the cause of this ban and the process to appeal it. Although I engage in reversing and modifying programs as a pentester, I have never attempted such activities on a $60 game like this one. It is confusing to me why this ban occurred. I kindly request clarification on the reasons leading to my ban and guidance on how I can submit an appeal. I hold this game in high regard and have never intended to engage in any hacking or disruptive behavior. I trust that a thorough review of my case will demonstrate that I have always respected the rules and regulations. Thank you for your attention to this matter.

Dear Sir/Madam, I have been playing "Modern Warfare" for quite some time. After reaching level 55, I entered the ranking system and completed the first 10 challenges to receive my first season emblem reward. Although my screen showed that I received two new armory classes, I can't locate them anywhere in my account. My armory remains the same as before without any new additions. My account is Mrjames300. I have already updated to version 1.07, restarted my PlayStation, and the game several times, but the rewards are still missing. Can you please advise on how to resolve this issue? Kind regards, Jamie Kirkham

Yesterday at 5 p.m., I purchased gold and a few pets online. After the transaction, I logged out. When I tried to log back in at 9 p.m. and 9:30 p.m., I was unable to access my account. The message indicated that there was no account linked to my email address, leaving me feeling like a ghost. My email is [redacted], and my name on Hi5 is Fallen. Over the past nine years, I've accumulated memories, friends, and comments on my account that mean a lot to me. I'm seeking help to understand why this happened and to regain access to my account. Your assistance would be greatly appreciated. Thank you.

I attempted to contact you from Romania, but the operator stated the number is not in service. Yesterday at * p.m., I purchased some gold and a few pets before logging out. When I tried to log back in at *, *:** p.m., I was unable to with the message: "there is no account associated with this email." I am now feeling ghosted and confused. Please assist me. My email is [redacted], and my Hi5 name is Fallen. Over the past 9 years, this account held a little piece of my life with friends and comments, even from those who have passed away. This situation is distressing me. Kindly reinstate my account. Thank you for your help.

Subject: Appeal to Lift Ban on Call of Duty Mobile Account Dear Support Team, I am a dedicated player and customer of Call of Duty Mobile. I recently purchased the Season Pass for $24.99 plus tax and have worked hard to progress in the game without any unfair advantages. Unfortunately, I experienced an unexpected ban until [redacted] after logging into my friend’s device, who played a prank on me. As a Veteran who uses this game as a coping mechanism for depression, this ban has been distressing. I kindly request for you to review my account activity which will show my commitment to reporting cheaters and maintaining a fair gaming environment. I urge for the ban to be lifted so I can continue supporting the community and take part in the ongoing Veteran deal. I appreciate your attention and understanding in this matter. Warm Regards, Anthony R. Account Name: BeardedBaldGuy

I have been experiencing issues with video crates not being available since I installed COD Mobile. I have reached out for help through the support menu but have not received a response yet. My details are as follows: - ID: [redacted][redacted]97 - Nickname: SAIYEDYASAR - Phone model: POCO F1 - OS version: Android 9 - Location: Gujarat, India - Facebook linked - I have never used the feature - Experiencing connectivity issues - Game has crashed This feature has never been available in my account, but it is available in other accounts nearby.

I have been unsuccessful in resolving this issue on my own. I created new accounts, verified them with Sony, but I am unable to play MW3 Call of Duty due to a message saying "communication with Activision servers has been interrupted." This seems to be an Activision servers problem, not Sony's. Many others are experiencing the same issue as well. I doubt I will receive a response, but if you do reply, please provide information on what actions are being taken to address this frustrating problem that is affecting numerous gamers. Your attention to this matter would be greatly appreciated by many concerned customers who value their gaming experience. Thank you.

When I try to access my profile on my Call of Duty or Activision account, a message pops up saying "profile is missing required information: first and last name, Activision ID, and retype password." Despite entering the necessary details, the page shows "invalid password," which is confusing as I only use one password. I attempted to create a new Activision account to link with my PS4 account, but I keep getting redirected to the old account which prevents me from checking my profile information. I also tried the password recovery system, but I did not receive any instructions in my email, even after checking my inbox and spam folders.

Subject: Urgent Account Issue Good morning, I am reaching out as I am severely troubled by recent events involving my account. My account has been inexplicably cancelled twice this month by your system, causing me considerable distress. While I did deactivate my account briefly last month, I have encountered persistent issues reactivating it since. This month, without any action on my part to deactivate the account, I have been faced with an error message every time I try to convert gold into in-game currency for the pets game, rendering my account inaccessible. The error message states that my email is not linked to any account, yet I am unable to create a new account with the same email due to it being associated with another account. I go by the name Flirty ghost pet #[redacted], and my email is [redacted] with UID [redacted]. I implore for assistance as I hold great sentimental value to my account, having been a member since [redacted], with countless memories and friendships tied to it. Your prompt help in resolving this matter would be greatly appreciated. Thank you in advance.

I recently took a break from playing MW due to a busy schedule but encountered difficulties when I tried to play last night on Battle.net. Games like WoW, OW, and MW were closing and crashing after just 5 minutes of gameplay. MW was running fine after an update until it crashed during shader installation. To address this, I used Malware Bytes to clean my PC. Today, OW worked without issues, but when I left MW open to update shaders during dinner, I was suddenly met with a permanent ban message upon my return. The ambassador through website chat informed me the ban was irreversible and did not provide much assistance or a contact number. I have not used any cheating software and have been a long-time player of Call of Duty games without problems. Being wrongfully banned after reaching level 33 and spending £50 is frustrating, especially without warning or a chance to clarify the situation.

While playing Call of Duty WW2, a player under the gamertag FrickYouHomie threatened me with hacking. Initially brushing it off, he reappeared in my lobby and subsequently caused my modem to malfunction twice, even after I blocked him. Seeking solutions, I reset the modem and regained access to the game. However, he reappeared in the lobby, even appearing offline, causing another modem shutdown that required assistance from my ISP to resolve. Looking for ways to prevent further incidents and to report his actions, I am struggling to find a solution. This individual, FrickYouHomie, seems to have been causing similar issues for others, according to my online research.

Subject: Request for Refund for Faulty Product Hello, I am writing to address an issue with the purchase I made on 07/11/[redacted] from Your Online Store. The item in question is Call of Duty Modern Warfare. Since buying the game, I have experienced frequent crashes and freezes while playing, preventing me from enjoying the product as intended. Despite reaching out to Activision support multiple times between November 7th and November 23rd, I have not received any assistance. After unsuccessful attempts with Activision, I contacted Blizzard support to request a refund due to the unresolved issues. Unfortunately, my refund request was denied. As per the Australian Consumer Law, products should function properly and meet the specified requirements upon purchase. I am seeking a full refund for the following order: ORDER #US[redacted]02 Order Date: Nov 7, [redacted] Payment Method: Visa-[redacted] Product: Call of Duty®: Modern Warfare® Price: $89.95 Tax: $0.00 Total: $89.95 If I do not receive a response within 10 working days, I will escalate this matter to the WA Department of Commerce and/or the ACCC. Please reach me via email at [redacted] or call during business hours at [redacted]. Thank you for your attention to this issue. Sincerely, Jack Wu

Hello, I'm experiencing an issue with my stolen laptop. My Steam account was open on the laptop, and though I couldn't recover the computer, I managed to regain access to my Steam account. Upon opening a game, I noticed that everything had been altered. On November 21st, my account, which I've had for over 6 years, was suspended by Activision due to issues with developers. I'm disappointed by the lack of communication and details regarding this suspension and frustrated by the behavior I encountered in the game such as insults and cheating. It feels like Activision prioritizes profit over user experience and fails to address genuine concerns. I am let down by their customer service and their failure to provide a satisfactory explanation.

Hi, I enjoy playing Call of Duty: Modern Warfare 2 multiplayer Team Deathmatch, but it seems to have been hacked. I had been playing without any issues for well over [redacted] days until I started getting placed in the same hacked lobby repeatedly where players were playing an altered game mode. Despite reporting the issue to Xbox, the problem persists. Now, whenever I try to play, the game freezes right before starting, affecting both my Xbox [redacted] and Xbox One consoles. It feels like my gamertag may have been targeted due to my complaints. My gamertag is Fistofrage74. I really love playing this game and would appreciate any assistance in resolving this issue. Thank you.

I downloaded Call of Duty: Modern Warfare on my PC. Unfortunately, every time I attempt to open the game, it crashes and displays the error DEV [redacted](global.ff). I have not been able to play the game at all since installing it due to this issue. I have ensured all my drivers are up to date, my Wi-Fi connection is strong, and my Windows system is also updated. I would greatly appreciate any assistance with resolving this problem.