Activision Customer Service Issues

While playing special ops in the new Modern Warfare game, during a mission, we received a message indicating a connection timeout error. It wasn't an issue with my Wi-Fi or my friend's connection as he encountered the same error message. We progressed significantly in the spec ops missions, only to face the frustrating connection timeout error twice. Having to replay these missions repetitively due to this issue is both time-consuming and disheartening, especially when we were close to completing them.

I recently created a new PS4 account and I am facing a challenge unlinking my old account to link the new one. I'm not alone as there are many other gamers experiencing the same issue. This situation has resulted in me buying a game that I am currently unable to use. Upon attempting to unlink, a message stating "unlinking is not available from this platform" keeps appearing. Despite the lack of a customer support number and unhelpful chat agents, the dilemma remains unresolved. Many gamers are left wondering how we can access what we have purchased if account linking is not possible. The frustration is leading some to contemplate boycotting future game purchases.

I am attempting to play the new Call of Duty game, but when trying to connect, it prompts me to link it to my Activision account. Upon trying to do so, I discovered that my account associated with this email is already being used by another PSN account whose password I have forgotten. I am attempting to unlink my old PSN account from Activision, but I keep receiving a message stating "unlinking is not available for this platform." Is there a way to disconnect my account, or must I create a new one on Activision?

Hello! I'm experiencing two issues in COD MW ([redacted]) PC under the username kichi#[redacted]: 1) I encountered a problem with the Gun-Expert mission. Prior to the update, I reached level 2 and received a spray, but after the update, it shows I need to complete level 1 again. Despite being on level 1 now, my scores are not adding up, and I'm stuck even though I have proof of completing the first stage in my inventory. Can you revert me back to stage 1 or provide assistance? 2) During the beta, I quickly reached the maximum level and read that reaching level 10 before the 23rd would earn me a shotgun, but I did not receive it. Could you please help with this issue? Sincerely, Evgeny.

I am experiencing three issues with Call of Duty: Modern Warfare. In multiplayer matches, there is a problem where assets like cars and cargo containers intermittently fail to load, appearing transparent and allowing me to see players that should be hidden. This only occurs on previously loaded maps and requires a game reload to resolve. Additionally, I am encountering a dev error: [redacted] when trying to access the campaign or play Ground War in multiplayer. This error appears after the loading bar disappears, causing frustration. I am seeking a permanent solution to these problems. Despite reaching out to support via the website and Twitter two weeks ago, and awaiting for a response, I have not received any assistance.

Hello, I purchased the new Call of Duty Modern Warfare recently. Initially, everything was running smoothly, but about a week ago, the game began crashing during campaign mode. I visited my local Gamestop in an attempt to fix the issue; they provided me with a new disk, but the problem persisted. Despite following all troubleshooting tips from Activision support and even re-downloading the game, the issue remains unresolved.

This might be the last Call of Duty I purchase. I enjoy playing HCTDM, but I am disappointed that only 7 maps are provided initially, with subsequent releases being old maps I have already paid for. It seems unfair. Including all the game maps in the HCTDM rotation shouldn't be too difficult. Players like myself who have supported COD over the years deserve better treatment. Many of my friends share the same sentiment. I had to convince a few to buy the game, and now they are disappointed by the lack of maps in their favorite mode. I hope this feedback reaches someone who can address the issue. The current situation risks alienating many players, and I would rather receive a refund at this point.

I would like to express my frustration with Activision and Infinity Ward. Hardcore Free for All has been a crucial mode in Call of Duty games, and I am disappointed that the latest update did not include it. Adding HC FFA seemed like a simple task, but it was overlooked. This experience has left me feeling very unhappy. I may reconsider purchasing future COD MW games if this issue is not addressed. I urge Activision and Infinity Ward to show better customer relations by either adding HC FFA or providing clear communication about its absence and potential future plans for its inclusion. Thank you.

Hello, I purchased the [redacted]-point battle pass which includes a legendary double XP token (1 hour) and a 30-minute blue double XP token. After activating them, the game indicated I had double XP for 1 hour and 30 minutes. However, when playing, I noticed that I was still only receiving the standard XP per kill and assist. I would like a refund for these tokens as they are not working properly. I expect the full battle pass experience that I paid for, not just 90%. It feels like I am being misled. Best regards, J.

Hello, I would appreciate it if the GMs could assist me with unlinking my Xbox One X account from my COD account. I have been waiting for a month for this process to be completed. My email is [redacted] Currently, my partner has my Xbox and wants to create her own account to play the new COD, but we are unable to do so because the old account is still linked. I mainly play on the PS4, and that account is working fine. I kindly request a prompt response. Thank you.

For the past 10 days, I have been unable to play CODBO4 online due to the Bravo [redacted] Orange Wolf error code. I have attempted various solutions like changing ports on my modem, conducting a factory reset, deleting and reinstalling my profile, as well as uninstalling and adding the game back. Despite trying these steps, nothing has resolved the issue. I am capable of playing other games online without any difficulties, except for CODBO4 on Xbox One. I have dedicated a significant amount of time and money to this game, and it is disappointing to encounter this error now. My gamer tag for Xbox One is dro29646. I kindly request assistance in resolving this error or obtaining a refund for the game and season pass. Time is valuable, and I hope for a prompt resolution to this matter.

I have encountered numerous issues with the game since purchasing it. Firstly, after every game, the game freezes, forcing me to restart it to continue playing. Secondly, during multiplayer matches, especially in gun game mode, there is a recurring bug where my gun disappears, leaving me unable to aim for the entire match. Despite numerous deaths, the gun doesn't reappear. Lastly, after installing the latest update, I am unable to even start the game. An error message pops up stating, "you can't start this program (CE-[redacted]-5)". I am extremely frustrated and disappointed with spending a significant amount of money on a game that is unplayable. I am seeking assistance to resolve these issues or possibly request a refund as I am unsure if I want to keep the game under these circumstances.

I purchased the prestige edition of Call of Duty, and when the battle pass was released, I was charged for [redacted] Cod points, costing me an extra $21. My friends who also bought the same version said they received [redacted] points with their purchase, but I did not. Due to this, I had to spend an additional $21 on top of the game price to acquire the battle pass. I kindly request either [redacted] points added to my account or a refund for the amount charged. Thank you.

I opened a support ticket yesterday and have not received any response yet. I purchased the game twice, once on PS4 for $[redacted] and once on PC for $50. I need my Call of Duty/Activision account to be unlinked from my Battle.net account. I am eager to play the new season but do not want to lose my progress and start over. I have been a loyal customer, spending a significant amount on the previous three Call of Duty games. Please assist me in resolving this matter. Thank you.

I was trying to buy COD points in the new Call of Duty: Modern Warfare, but the prices were not displayed. After selecting an option, I thought it would lead me to a price confirmation, but it charged my card $26.55 without showing me the price first. The purchased COD points are missing from my account. I didn't intend to make this purchase, so I'm requesting a refund.

I am disappointed with the COD mobile app for the inequality regarding female character options. It is unfair that as a female player, I am required to pay extra for a female character while only male characters are freely available. This has led me to spend over R1000 trying to obtain a female character through draws, but I have been unsuccessful despite numerous attempts. I hoped this issue would be addressed in the new update.

In my Modern Warfare settings, everything saves except for the voice chat effect. While I can adjust settings like music volume, controller configuration, film grain, and brightness, when it comes to selecting "no effect" for voice chat, it doesn't save. Each time I restart the game after work or being logged out, it goes back to the default setting of "stealth chatter." I would like the choice for "no effect" to be retained. Could you assist me in ensuring this setting stays unchanged when starting the game? Thank you. Regards, E. Boy1998 on PS4.

My Black Ops 2 account has been hacked. On my player card, it shows Prestige 5 Level 55, but in the combat records, it shows Prestige 5 Level 4.[redacted]e+[redacted]. I need Activision to reset my level to Prestige 5 Level 55, as stated on my player card, so I can play online again. Every time I try to play online, I get kicked out and put back in repeatedly.

Hello, I was in the middle of a game on my COD Mobile account when it was banned for 10 years. My account was at level 80, and I had spent approximately £30 on in-game purchases. I had another account that was banned for cheating because I let a friend use it. However, I started a new account on a different phone that had no connection to the banned account. I am requesting for either the immediate unbanning of my account or a full refund for all the purchases I made. I want to clarify that I did not cheat on either account. I am frustrated because I have been trying to reach Activision for weeks without any success. They claim that nothing can be done, which is unacceptable to me, especially since I have invested a total of £60 on both accounts. I would appreciate a prompt response.

I am seeking assistance with returning Call of Duty: Black Ops 4 as I have been unable to access the game. In the past few months, I have been unable to enter the lobby, making the game unplayable. Despite reaching out to both battle.net and Activision for help, I have not received any responses. Due to the lack of support, I would like to return the game and receive a refund so I can purchase another game that functions properly. I am anticipating a prompt response. Thank you in advance.