Activision Customer Service Issues

I bought Call of Duty: Modern Warfare 2 Vault Edition when it was released but can't play it on my Steam Deck due to the Battle.net Launcher app being incompatible with the Linux-based Steam OS. I understand it's late to request a refund, but given my unique situation, I'd like to ask for one to repurchase the game on Steam. I have a new credit card for the refund. Please help! :(

Hello, I am receiving penalties in ranked matches due to game crashes on the BattleNet application! While I understand the need for suspensions, being penalized for 5 minutes the first time and then 30 minutes the second time seems excessive. Especially when I cannot control the game crashing suddenly! How can I play ranked matches without facing penalties in the future?! Thank you for your response. Best regards, SIQROX#[redacted]

I recently noticed that my COD points have vanished, making it impossible for me to purchase the upcoming season pass that I had been saving for. Despite reaching out to Activision through various channels, including social media, I have not received any response regarding the issue. Upon checking my purchase history, I discovered two skin packs that were bought without my authorization. I do not recall making these purchases, as I typically only buy season passes and do not have any interest in the team-themed skins that were acquired. It seems like there may be a bug in the system causing these unauthorized transactions. My gamer tag is "Mr Chalemi#[redacted]" on Xbox, and my Activision ID is "chalemi." The skins in question are the Los Angeles Thieves team pack and the Violent Embrace pack. I believe I am missing over [redacted] COD points as a result. I earn these points through battle passes, using them to buy the next one. I am frustrated by this situation and hope for a refund for the unauthorized purchases.

Hello, I've been playing COD Mobile for years and invested a lot of money. Due to the game being ruined by hacking the gameplay, I will start a YouTube channel to prove that you destroyed the game with automatic headshots and hacks. I am entitled to a refund for the meaningless purchases of special packages and weapons no longer useful in the game you destroyed. Therefore, I will initiate a class-action lawsuit against you and demand compensation while posting videos online as evidence of hacking in the game that you are aware of but do nothing about, without even offering an apology. Thank you for doing nothing, Mr. Röhrenbäck Mark.

I would like a refund for the destroyed gameplay or else I will expose the hacking in the game on YouTube. It's frustrating that this issue has not been addressed despite users paying for in-game packages. If the hackers are not removed promptly, I will have to seek compensation for the damages caused. I bought a special package that does not provide the promised benefits due to hacks such as automatic headshots, wall hacks, and even immortality hacks with immediate healing after being hit. Please either compensate me with additional in-game currency or be prepared to cover the damages through legal action.

Hello, I was recently banned from Warzone despite not violating any rules or cheating. I have been playing for about a year without any problems, but after the latest patch, I got banned during my first Battle Royale match. It seems to be an issue with the new patch. I appeal to you to review my case and lift the ban from my account. In the past, there have been instances of players being mistakenly banned after an anticheat update, and I think I might be facing a similar situation.

I'm looking to update the email associated with my account as the one currently on file is incorrect and I don't have access to it. I need to verify the email to make the change, but since it's not mine, I can't complete the verification process. I need this corrected because all my maxed weapons and skins are on that account, and I would like to play on it on my computer. The correct email for my account should be: [redacted] The incorrect email I can't access is: [redacted] Additionally, my Xbox account is linked to this email, so creating a new account is not an option. I'm hopeful for some assistance with this issue.

I need help restoring my Call of Duty Mobile account, recently compromised by a hacker. I reached out via email but got no reply, so I created this new support ticket with more details. Here is my account information: Activision ID: hoseinghanbarih#[redacted] Battle.net tag: Hoseinred6#[redacted] UID: [redacted][redacted]73 Player ID: CM8JK5 Privacy ID: MUMxRTc3QUI4NEQ4M0Q5MkZFODM5NDJFN0ExMEM5RUVFRjVGQjE5NUI0MDIzMjhDQkNFNkFGMEQ3REMzQ0Y3O The hacker got into my Gmail, changed the email linked, and connected their Xbox account. I can still use my Battle.net and Twitter. I understand recovery could take time. Please keep me updated. Let me know if you need more details. Thank you for your help. Looking forward to your response. Best, Hosein

I no longer have access to the email address linked to my Activision account. Modern Warfare and Warzone now require Two-Factor Authentication (2FA) for me to play, but the verification code is being sent to the old email that I cannot access. Despite my Blizzard account having my current email, all password reset links are still being sent to the inactive email. This issue has prevented me from playing for the past nine days, even though I have dedicated a significant amount of time to these games. I have explored the support page extensively, but it only provides solutions that involve the inaccessible email. I simply need to either retrieve the password for the old email or update my Activision account to use my current email address. It has been difficult to reach out for assistance, and the online support has not addressed my specific concern.

Hello, I've been experiencing an issue with my MW2 account for the past three days. It seems like I may have received a "shadow ban" as I'm unable to join multiplayer SnD hc games. My account is currently under review for reasons unknown to me. I have never cheated or engaged in any inappropriate behavior in chats or voice chats. I'm unsure what steps I can take to resolve this situation. I have invested in the game and additional operators, so being restricted from playing due to what seems to be an error based on potentially fake reports is frustrating. It doesn't seem fair for Activision to take action without proper verification, especially when it affects paying customers like myself.

Hello developers and support team, I need assistance with resolving an issue. I recently waited three days for a review of my account ban, which was eventually lifted. However, I encountered another ban after playing and making a strategic move in a game. I believe this ban was triggered unfairly. I would appreciate your help in addressing this matter so that I can continue enjoying the game without any disruptions. Thank you for your attention to this.册

Здравствуйте, помогите, пожалуйста, с моей учетной записью. Я ошибся в адресе электронной почты, написав bloat вместо bluat. Я не могу получить код проверки на недействительную почту и исправить ошибку. Хочу восстановить доступ к учетной записи. Мои доказательства доступны по запросу. Свяжитесь со мной по адресу [redacted] или [redacted] Благодарю.

Hello dear support team, I have been experiencing an issue for several days now. When I'm in the game and play 1 to 3 rounds, whether in Quick Play, Co-op Mode, or Ranked Mode in Call of Duty, no matter the mode, suddenly the game crashes, and an error window pops up with a message about scanning and repairing, stating an unknown error. I am unsure why this problem started, but it began after the latest Call of Duty update. I have been playing the game for about 1 month or 1.5 months without any problems until now. I have reinstalled all drivers, yet the issue persists. I even tried reinstalling the game, but it didn't fix the problem, which is very frustrating. Many PC players are facing the same problem, and I have submitted bug reports but received no response. I hope you can assist with this issue. Warm regards, Marco.

My account was permanently banned because I purchased this PC from my brother, who used to cheat. I acquired the PC about a week ago, and although I disagree with his actions, he assured me he reset the PC before selling it to me. Shortly after setting up my account and linking it to my Xbox, it was permanently banned. Despite the allegation that I was cheating or using unauthorized software, I can provide evidence that proves otherwise. I invested the remainder of my paycheck into buying the game on Battle.net, so if my account cannot be reinstated, I would like to request a refund.

Hello Activision Team, I recently noticed that my account has been under review for almost a week, limiting my ability to find matches and encountering suspicious players when I do. Although the status changed briefly to "NO BAN DETECTED," I was disconnected from a game shortly after, reverting my account back to "UNDER REVIEW." I would appreciate it if you could address this recurring issue and provide me with the necessary contact information to resolve this matter promptly. This has happened for the second time now, and I'm concerned about the impact it's having on my gameplay experience. Email: [redacted] BattleNet: UsoBoii#[redacted] Activision ID: AquaBoii#[redacted]

I encountered a similar issue with my Activision account. During the setup process, I mistakenly entered an invalid email address containing a typo. I wrote "@outloook.com" instead of the correct "@outlook.com". This error prevents me from linking accounts, signing in on different consoles, or receiving verification emails. It is frustrating as I face losing progress and money invested. I hope to resolve this without starting over, but reaching Activision for help has proven difficult without any phone support available. While I understand my mistake, I believe there should have been safeguards to prevent such errors. I am open to any verification steps necessary to correct the email. Regardless, if starting anew is the only solution, I would appreciate some form of compensation for my lost progress, especially considering the in-game content and funds invested. I have long been a fan of Call of Duty and have consistently supported the franchise with additional purchases. I have tried contacting support to no avail, and I am looking for a resolution.

Recently, I experienced an unexpected ban from both Call of Duty Cold War and Call of Duty Vanguard within an 8-hour period, leaving me confused about the cause. I purchased a second-hand PC on March 27th, which includes a Thrustmaster T-[redacted] Racing Wheel with a Thrustmaster THA-8 shifter. Furthermore, I utilize the Oculus Air Link for VR game streaming. Upon playing Call of Duty Cold War after a month, I received a ban after just one game of solo zombies, leading me to suspect my account was compromised or the PC was associated with a Hardware ID ban. Likewise, I encountered a ban from Call of Duty Vanguard after playing only a single game of solo zombies. Both bans occurred while the Oculus Air Link was open but not in use, and my racing wheel and shifter were connected but not utilized, as I utilized a mouse and keyboard for gameplay. Rejected ban appeals provided unclear explanations, resulting in a game ban on my Steam profile, impacting my reputation as a fair player. I am hesitant to play other Call of Duty games due to the fear of facing additional unjustified bans. Seeking resolution, I am eager to cooperate and demonstrate my innocence to rectify this issue and remove the undeserved bans.

I have been using Gameloop for over a month, and I also play on my iPhone 11 when I can't access my computer. Yesterday, I purchased COD Points to buy the Battle Pass. After waiting for about 10 minutes, I opened Gameloop COD Mobile to play on a larger screen. I believe I have not violated any rules and should not be banned. This was my first time purchasing COD Points, and I don't want my Battle Pass to go to waste due to a misunderstanding by your system. I assure you I have not and will not cheat. I log in using Facebook. Please assist me in resolving this issue and lifting the ban, if possible.

I play Call of Duty regularly, and I am consistently experiencing shadow bans, with a current temporary ban in MW2 for a week, and I am unsure why this is happening. If there is a program on my PC causing this, I am willing to remove it immediately. I have been a Call of Duty player since PS2 and find it frustrating that I am facing bans frequently now. I assure you that I am not cheating, and I am open to having my gameplay reviewed to prove this. I have a mix of good, average, and bad games, and I hope to find a resolution to this issue. Thank you, Zack F.

Hello, I have an issue with my Activision account. I am unable to access it using two-factor authentication as the Google Authenticator app is not providing the correct code. I couldn't find a telephone number online, so please send it to me via email. From what I read online, I should have received an email with a code that allows me to log in without using Google Authenticator, but I seem to have misplaced this email. Thank you.