Activision Customer Service Issues

Hola, buenos días. Perdí el acceso a mi cuenta de Battle.net y Activision después de que robaran mi computadora gamer donde almacenaba información importante de videojuegos, datos personales y de trabajo. Al intentar jugar después del robo, me encontré con que mi cuenta estaba cancelada, ya que mi cuenta de Warzone está asociada con mi correo electrónico. Al recuperar mi cuenta de correo que habían desvinculado y eliminar mi autenticación por mensaje de texto, aún no logro acceder a mi cuenta de Activision ya que no recuerdo con qué correo la creé, posiblemente sea [redacted] Necesito recuperar mi cuenta para poder hacer los reclamos correspondientes ya que fue robada y bloqueada sin motivo aparente. Intenté acceder a Activision desde mi cuenta de Battle.net pero me dio un error continuamente. Agradezco cualquier ayuda posible en la recuperación de mi cuenta.

I recently received a ban on my Activision account that I believe was a mistake. Despite filing an appeal, they accused me of using unauthorized software, which I did not do. I don't even know how to. I enjoy playing a few times a week after my kids are asleep. I am disappointed and confused by this situation as I look forward to playing to unwind. Here is the appeal I submitted to Activision concerning my case: Activision Appeal: Case Number is [redacted]7 "Dear Activision, I am baffled by the ban I received. I play alone without a mic, muting other players. Call of Duty is a source of joy for me, something I have been playing since my teenage years. Could you please review my case or clarify the reason for the ban? I feel unjustly treated by this decision. I have been a loyal customer for over 20 years across various titles. I am a 30-year-old family man with limited personal time, and playing a few matches at night is something I cherish. I hope you reconsider and allow me to play online again."

Please use Google Translate, it is free just like your game supposedly is! Why supposedly!? Simply put, you've surpassed yourselves in stupidity again! It can't be that I have to pick up every weapon in the game to unlock all the attachments!? You make so much money from the game and you can't even create a map that works [redacted]%! It's like when a doctor says, "I can't do this"!!!! More details, no, my time is valuable! You are paid to deliver something right so I request that you do it!!!! Otherwise, I'll go to Lieferando and order the new mw3 there, they are also Indians who can program, I actually think they are competing with you because these people don't get too much money for their work like you do! I appeal to Activision, please fire all employees! Again, so it's not misunderstood here, everyone hates you and you are handicapped! Sincerely, Lucas W.

Hello everyone, I am experiencing some issues while playing Modern Warfare 2 and Warzone 2 on my Xbox Series X. I have encountered two recurring problems: 1. Each time I launch the game, my friends show up as offline even though I know they are online. They can join my party, but in the lobby channel, there is a crossed X behind their microphone symbol, preventing me from hearing them. How can I resolve this issue? 2. Another problem arises when I enter a lobby with my friends or when they join me - they are muted in the lobby channel, and I cannot unmute them by pressing X on my Xbox controller because the symbol is greyed out. Can someone assist me with this matter? I have already attempted to restart both the game and the Xbox, unplugged the Xbox, performed a microphone test in the audio settings (which was successful), and reverted all audio settings back to their original state, but the problems persist. Any help would be greatly appreciated. Regards, Jan

Buenas tardes por favor necesito ayudar con la recuperación de mi cuenta de Activision del juego Warzone Caldera. Mi cuenta fue hackeada cuando robaron las PC gamers de mi casa. En mi PC tenía importante información de trabajo, datos personales y cuentas de juegos como Epic Games, Steam, Battle.net y Activision. A pesar de recuperar mi cuenta de correo, noté cambios en mis datos personales y correo asociado. Intenté volver a activar mi cuenta de Warzone a través de Battle.net, pero me aparece como cuenta cancelada. He intentado ingresar a Activision sin éxito, ya que creo que cambiaron mi correo y contraseña. Necesito ayuda para recuperar mi cuenta donde invertí alrededor de $[redacted] en mejoras del juego. Adjuntaré pruebas para demostrar la propiedad de la cuenta. Mi ID de Warzone es Se7enx7#[redacted]. Cuando intento recuperar mi cuenta en Activision a través de Battle.net, me arroja un error "a ocurrido un error inesperado intentelo mas tarde". Agradezco cualquier guía o ayuda que puedan brindarme.

On January 7th, my account was apparently hacked, preventing me from accessing it. After resetting my password, I regained access. Although I own a PC, I rarely play on it, especially not for COD which I primarily play on my PS5. I was unfairly banned for hacks, presumably due to the actions of the hacker. Please, rectify this issue and lift the ban. I have invested countless hours and money into the game, earning camos, and it would be disheartening to lose all my progress. I suspect someone tried to access my account yesterday. I kindly request your assistance in resolving this matter and having my account unbanned or even issuing a temporary ban. My Activision username is MrYs.

Hello, I have sent multiple emails requesting a change to my email address, but the current email listed, [redacted], does not exist. This error prevents me from verifying my account. I kindly ask for assistance in updating my email to [redacted] I appreciate your attention to this matter and look forward to your prompt response. Thank you for your help.

Dear Call of Duty, Activision, and Infinity Ward, I am writing from the UK regarding my Activision ID Forrest Gump#[redacted]. I am seeking a refund for your game, which I find to be broken. The gameplay experience has deteriorated, making it unplayable. The issues include encountering hackers, server crashes, and overall disappointment with the game's performance. I have had the game since its release, but it no longer provides enjoyment. Despite the upcoming update, I believe the fundamental issues will persist. I request a full refund, including the season pass purchased during the Black Friday sale for £15.99. The game has caused me stress and frustration, impacting my mental well-being. Additionally, I would like a refund for Vanguard, as it also suffers from significant issues. As a company, it is crucial to address community feedback to prevent a recurring pattern of releasing flawed games. Thank you.

Back in July [redacted], I received a ban for using unauthorized software in the game. I filed an appeal, but it was confirmed. Today, while checking my email, I discovered 5 friend requests on the same day as the ban, leading me to suspect my account was hacked. I am seeking assistance to regain access to my account, McBlake044#[redacted]9, as I believe I was not responsible for the unauthorized activity. I play on Xbox One and only use legitimate game software downloaded from the Microsoft store. I am willing to provide any necessary evidence to support my case and hope to resume playing the game without any issues.

Hello, My account was hacked on January 21, [redacted]. Since January 24, [redacted], at 2:00 PM, I have regained access to my account with the help of Battlenet support, and the hacker no longer has access. Battlenet informed me about the game (MW2) being locked and advised me to contact them to lift the ban. I received a response stating that the ban will remain because it was associated with my account at the time of the ban, even though it was under the hacker's name when the ban was issued. I am not responsible for the ban and request that it be lifted. I have evidence of my account being hacked, and Battlenet can confirm this for you. I am the only one who has access now and being punished for something I did not do. If the ban is not lifted, I will have to take legal action and consult with my lawyer. Please lift the ban. Account was hacked, and I would like the ban lifted. Measures have been taken to prevent this from happening again. The hacker no longer has access to my account. I have evidence of my account being hacked (Email, login information, Battlenet). Account information: Battlenet: Snapchatmuti #[redacted], Email (new): [redacted] Sincerely, E.M.Kühn

On November 20, [redacted], I woke up to find out that I had been banned from the game. Upon appealing, I received a generic email accusing me of using unauthorized software and manipulating game data. The day before, on November 19, [redacted], my game was crashing, so I used the "scan and repair" tool provided by Battle.net. Unfortunately, this action led to my ban. I know I am not the only one facing this issue, as I have seen several others affected by it. It is frustrating that I cannot reach a real person at Activision to discuss this wrongful ban. I hope that someone can assist me in resolving this matter and reinstating my account. Activision's lack of evidence and disregard for their players is disheartening. It seems like they are only interested in taking money without providing adequate customer support.

In the past three days, my account has been put under review three times. Every time I achieve ten kills, my account gets suspended, which feels like harassment. I want to clarify that I do not cheat. The increased number of kills and better accuracy after switching from Xbox to PC might have triggered the system, but it's frustrating to be penalized for improving my gameplay legitimately. This situation is affecting my enjoyment of Warzone, as it seems your software is mistakenly flagging my account instead of identifying real hackers. I was hoping that after reviewing my account twice in two days, I would not face this issue again.

Good afternoon, I will try to briefly describe my problem. I switched from PS4 to PC for the first time, and last night before finishing my game in Warzone 2.0, I was kicked out of the lobby for no reason. The screen should have displayed an error or reason for this, but it only showed a SERVER DISCONNECTION! Afterwards, I tried to start another game and noticed the ping was over [redacted]! Confused, I checked my Activision account. In the Kills, Lobby players, and remaining Teams section, I saw 6 players who, after I killed them, watched me until the crash happened. I believe they unjustly reported me multiple times! This is not the first but the third time it has happened unfairly. When I opened the "Appeal A Ban - Activision Support" page, it said my account was under review with no recourse. As a player who has spent money on this game and continues to do so, and above all, as an honest player who has NEVER used cheats, I request an instant review because I am being accused of violations I did not commit! I hope this will not happen again, as it is disgraceful for us respectful players who follow the rules.

Subject: Technical Assistance Required for Account Security Issue Dear Support Team, I am writing to bring to your attention a serious issue regarding my Google account and other accounts associated with gaming platforms like UB soft, Steam, and Microsoft. Following suspicious activity on my computer, which an IT Technical Expert identified as a hack, some of my accounts have been banned, and my Google account, including mailbox and drive services, has been suspended. I suspect that the Winlogson.exe miner or Cerobgar.b viruses are behind these problems. I lack the expertise to identify these issues independently and only realized the extent of the problem after my Google products were compromised. This situation has greatly impacted my gaming experience, which not only serves as entertainment but also as a means to alleviate stress and overcome challenges. I urge you to investigate this matter promptly to restore access to my accounts. I trust that you will consider my case and provide the necessary assistance to rectify the situation. Best regards, S.A.M Shifan Ali Activision Account Username: ShifanGoW#[redacted] Date and Time of Unauthorized Activity: 20th or 22nd January [redacted] Email: [redacted] Contact Number: +94 [redacted]43

While playing Call of Duty MW2, I keep receiving warnings about offensive voice chat and account name violations, but it only seems to happen after I perform exceptionally well in-game. I want to clarify that I never engage in voice chat during these instances, and I even informed my friends who were playing with me, and they can confirm that we weren't using in-game chat. My username in the game is "Fawfullz," a harmless reference to a character from Super Mario that I've used for 16 years. Despite this, the game is prompting me to change it and has issued a 3-day in-game mute due to alleged offensive voice chat, which I did not participate in. I would appreciate assistance in resolving this issue by either whitelisting my account or clearing these erroneous reports from my history. My Activision ID is Fawfullz#[redacted].

I switched from playing Warzone 2 on the Blizzard launcher due to multiple issues like crashes and sound errors. I switched to the Steam version early on after the game was released. Unfortunately, I didn't finish the battle pass and was left with [redacted] Cod Points. I realized I had [redacted] Cod Points on my Blizzard account. I find it odd that the points didn't transfer since both versions are linked to the same Activision account, and all other items like weapons and operators are available on both platforms. I only wish to access the battle pass and resolve this issue without being told to purchase more Cod Points.

Hello, my name is Stephen. I am having trouble logging into my Call of Duty Mobile (CODM) account. Despite trying to reset my password, I am not receiving the email to do so. My account is only linked to Activision and not to any social media accounts, making it hard for me to recover the email. I have my account's UID: [redacted][redacted]29. I would appreciate Activision's assistance in resetting my password so I can continue playing. I have invested a significant amount of money into this account and losing it would be disappointing. I also noticed an account verification email in my inbox, but couldn't log in to report any suspicious activity. Please, help me regain access to my account or delete/ban it to prevent unauthorized use. Thank you.

Hello, I encountered an issue while trying to unlink my PSN account from my old Activision account under [redacted] When I attempted to unlink them, a verification code was sent to my email that I couldn't access due to forgetting the password. Subsequently, I had to delete both my PlayStation account and the associated Activision account in the privacy and data protection settings. Unfortunately, this resulted in losing all my progress, money, and levels accumulated over years of playing Call of Duty games. After recalling the email password, I found a message from Activision, which I have a screenshot of. Despite reaching out to Activision support, specifically with a case handled by Luis, I faced difficulty in responding to the case and did not receive further communication after emailing them about the current situation.

Hello, I recently had my Activision account unfairly banned. Despite multiple attempts to communicate with Activision, I have not received a proper response. They accuse me of cheating and lying without any basis. I have been trying to resolve this for over a month without success. I have explained that I do not use any cheating software related to the Call of Duty games and suspect the ban might be due to Logitech or Razer software. It is frustrating that they are not investigating the issue properly and keep repeating the same response in emails. I am eager to have my account reinstated.

Hello, I am reaching out for assistance regarding my recent hacking incident on Battle.net and Activision accounts. On 02/18/[redacted], my Battle.net account was compromised, but I managed to recover it on 02/19/[redacted]. However, I noticed unauthorized access to games like Call Of Duty: Modern Warfare 2 and Warzone 2, which I didn't purchase. I believe someone cheated using my account. My Activision account is linked to both Battle.net and Steam. I have evidence to support my claims, and I haven't logged into Warzone 2 or Steam during the hacking period. I ask for your help in restoring my account and removing the ban, as I was not responsible for the rule violations. Thank you for your assistance. Best regards, Fantandrea03#[redacted]