Activision Customer Service Issues

Hello, I wanted to report that my Activision account was hacked on June 6, [redacted]. The hacker changed the email address to [redacted] and added 2-factor authentication. My original email was [redacted] I reached out to Activision support but didn't receive any help. I received an email notification about the email change. I made another account to contact support, but couldn't link it due to 2-factor authentication. I have now changed the email on my Playstation to [redacted] Appreciate any assistance with this matter.

On Sunday, December 5, [redacted], my Battle.bet account was compromised and accessed by someone unauthorized. I was forcibly logged out and was only able to regain access on Tuesday, December 7, [redacted]. The individual who gained access used cheats on my Warzone and Modern Warfare accounts, resulting in their banning. After regaining access on Tuesday, I submitted a ban appeal to Activision, which unfortunately was rejected, leading to a permanent ban. I am seeking clarification on the exact timing of the ban and would appreciate it if Activision could conduct a thorough investigation into the activities on my account, including examining the IP address used during the ban.

I am experiencing an issue with my game. A few months ago, my multiplayer functionality suddenly ceased to work. Every time I tried to enter any game mode, including quick play, the game would crash and return me to the Xbox home screen. As of today, I am now unable to play Warzone as well. This means I am unable to access Warzone or multiplayer on Modern Warfare. I have sent multiple emails regarding this problem and have a case that is still in progress. Unfortunately, I have not received a response from the support team in weeks. I am feeling very frustrated and would greatly appreciate some assistance.

I am unsure why my account was banned. I was playing all day yesterday, and now I am unable to access my account. My username is EddyLuchoGaming, and I frequently livestream my gameplay. I can assure you that there are no violations on my account. I recently purchased Vanguard two days ago, and I am unable to access it now due to the ban. My Battlenet ID is EddyLuco#[redacted]. If you require any additional information, please inform me. You can contact me at [redacted].

I believe my account was hacked by a friend recently as an act of revenge stemming from a school conflict where I embarrassed him in front of our peers and his crush. He initially used an unlocking tool unsuccessfully. Later, while I was on vacation, he gained access again and used third-party software to manipulate my account and caused me to be banned. Unfortunately, I was unaware of this when I attempted to appeal the ban. After my friend confessed to his actions, I am now struggling to get a response from Activision regarding my situation. This account, GHOST#[redacted], holds significant progress and investments, particularly towards achieving platinum for my SMGs. Any assistance in resolving this issue would be greatly appreciated.

Hello! I've been having trouble connecting to Modern Warfare/Warzone for the past 2 days. When I try to access the game, I see a message stating that the servers are undergoing maintenance to prepare for season one and Pacific Ireland. However, I haven't seen anyone else I know experiencing the same issue. I keep receiving an error code for a loss of connection (Goldflake). I've attempted connecting through a different WiFi network and even tried deleting and reinstalling the game, but the problem persists. I have followed all the online troubleshooting steps, but this problem only started after the latest update.

I am attempting to connect my Xbox account to my new Battle.net account. However, the email linked to my Xbox account, [redacted], has been deleted by my university. This email is associated with my account name, FreakySneaky10. As a result, I am unable to link my account to my PC. I can still access my account online. Could you please assist me in connecting my Xbox account to my Battle.net account?

Good morning. I'm facing an issue as I've been permanently banned from Call of Duty. Blizzard mentioned I should have received an email, but I never did. I want to appeal the ban, but the website indicates I'm not banned, so I can't submit an appeal. It's confusing because Blizzard advised me to contact Activision, but I can't as per the website, I'm not banned, although the game shows otherwise. Thus, I'm unable to reach out to them for assistance.

I recently installed Modern Warfare on my Xbox One X. In the manage game menu, it shows that the game and all content packs are installed. However, when I try to play the game, all game modes (co-op, multiplayer, campaign, etc.) are locked, and it tells me I have none of the content packs installed. This issue is becoming very frustrating as it takes a long time to install each time. How can I resolve this?

Title: Issue with COD: Advanced Warfare on XBOX One S Gamertag: MrNickknack77 Email: [redacted] I have been experiencing an ongoing issue for the past 3-4 years where I cannot open received supply drops in COD: Advanced Warfare. Despite multiple attempts to resolve this with tech support, including contacting the Better Business Bureau, the problem persists. After some assistance, the supply drops now appear, but I still cannot open them. I am seeking further help to resolve this issue. Additionally, I have noticed players possibly cheating by using controller devices that provide unfair advantages in the game. One specific player I encountered, Ddwedffedff, seems to be utilizing such a device or exploits. I wanted to bring this to your attention for further investigation. Thank you for your assistance in addressing these matters.

I need help urgently. My account was banned when the new map was released. The ban was immediate and permanent. I have been a dedicated player since Black Ops 3 and have invested a significant amount of time and money into my account. Despite appealing the ban, I received a generic email stating the decision is final. I have since created three new accounts, but each one is shadow-banned after just one game. I have taken steps to uninstall any software that may be causing issues, but the problem persists. I am not cheating; something in the game is mistakenly flagging me. Can you please direct me to someone who can help resolve this issue? I just want to enjoy playing again like I have for the past two years. Thank you for your assistance. - C.

Dear Activision, I have been experiencing issues since the Warzone Pacific update. Whenever I try to join a lobby, I keep getting kicked back to the "Servers are undergoing maintenance" screen. If I manage to get into a match, I get kicked out a few seconds into the pregame lobby. The game even crashes when I am just waiting on the home screen. I tried reinstalling the game, but the problem persists. I am playing on Xbox One.

Hello, I am an Xbox console player considering getting a PC in the future. Recently, I linked my Activision account to Battle.net to play Call of Duty: Modern Warfare on my friend's computer. However, upon playing online, I encountered long wait times and high ping rates around 350ms, which led me to research the issue and discover the term "shadow banned." I'm confused as to why this happened as I have never cheated in the game and have always followed the rules. It seems unfair to risk losing my account, which I've invested time and money in, simply for purchasing the game on a different platform.

I am disappointed with the recent experience I had with the Call of Duty games. Due to the issues with hackers and cheaters on both PC and PS4, I believe the contract has been breached. It is frustrating to see that there is only an anti-cheat program available for the PC version, affecting the enjoyment of the game. I plan to request a refund for all the Call of Duty games I purchased and also consider organizing a class action through social media platforms like Facebook. Thank you for addressing the concerns regarding hackers and cheaters on the PS4 platform.

I recently purchased a new gaming PC and when I downloaded Warzone to play with my friends, I got banned before even starting my first match. The seller informed me that the PC had been previously banned for cheating, although they claimed to have restored it with a fresh Windows install. After replacing the hard drives and facing the same issue in other games, I feel frustrated. I've been a dedicated Call Of Duty player on Xbox for years and now can't even enjoy Warzone or Modern Warfare on my console with friends due to my banned Activision account. Despite creating a new account on BattleNet/Blizzard after changing the hardware and reinstalling Windows, it got banned instantly too. I am disappointed and need a resolution to this problem so I can use the PC for playing games and socializing with friends.

I recently bought a new gaming PC. Upon downloading Warzone to play with my friends, I was banned before even getting to play. The seller then confessed that the PC was previously banned due to cheating. I undertook a full restore and reinstallation of Windows, replacing the hard drives. Despite these efforts, I'm still facing bans in other games. This is distressing as I've been a loyal Call of Duty player on Xbox for years. Now, I can't even play Warzone or Modern Warfare on my Xbox with my friends because my Activision account, necessary for these games, got linked to this problematic PC. I created a new account via BattleNet after the hardware replacement and OS reinstallation, only to be banned immediately. I'm frustrated and seek a resolution to this issue so I can enjoy gaming with my friends. I believe the ban is unjust as it stems from the PC's past hardware.

I haven't played in a while. I tried to play Modern Warfare and Warzone but couldn't. When I logged onto my account, I saw that my account is under review. I'm a less than casual player and I don't understand why this is happening, especially when I can play Vanguard with no problems. I really want to play Warzone, so please resolve this issue. I just want to play as I don't engage in any misconduct. You can check my stats; I'm not great, but I enjoy playing with my brothers.

Hello, I am reaching out to address a significant issue I am experiencing with my Battle.net account in Warzone. Each time I attempt to join a match, my MS spikes up to [redacted], prompting me to research the matter, revealing that at [redacted] MS there is a shadow ban in place. This is deeply frustrating as I have a genuine love for the game and have invested a considerable amount of money into it. I want to emphasize that I have not engaged in any hacks or behaviors that could compromise the integrity of the game. I am open to any verification processes necessary, as I simply want to enjoy the game with my friends and explore the new map. It is disheartening to face restrictions when I have done nothing to warrant them. I must also admit that I have faced a ban previously due to a regrettable encounter with an individual offering unauthorized advantages, an experience that I regret deeply. I have created a Facebook page dedicated to the game's new map which has inspired me, and I am eager to continue contributing positively to the community. I sincerely hope this situation can be resolved promptly. Thank you and good evening.

After the 1.27 update, I encountered an issue with Cold War. Whenever I try to access multiplayer, it indicates that I am offline, despite being online. Checking the file management reveals that the campaign is installed while multiplayer is not. When attempting to install multiplayer, an unknown error occurs. The same problem happens with Zombie mode and Dead Ops Arcade, prompting installation when it's supposed to be already installed. All modes are locked, displaying me as offline at level 0. I seek assistance in resolving this issue to be able to enjoy my game again. Thank you.

Hello, I’m Marvin, also known as RavZ-#[redacted] on Activision, and I have encountered a significant issue. A long time ago, I logged into Activision using the email [redacted], but unfortunately, I have forgotten the password for both the Activision and email accounts. Moreover, I never confirmed the email address. Despite playing for many years, I am now looking to transition from PS4 to my PC, but it seems impossible due to these login problems. Is there a way to update the email address from [redacted] to a new one so that I can access and confirm my account details? I am at a loss and would greatly appreciate any assistance you can provide. Thank you in advance! Best regards, Marvin