Activision Customer Service Issues

I recently got banned from the Modern Warfare/Warzone servers despite not playing either game recently. I have always played fairly without cheating or using exploits. I am hopeful that my account ban can be reviewed and lifted so I can continue enjoying Warzone. Each time I attempt to appeal on the website, I receive an error message stating, "Our system is experiencing technical difficulties and cannot process requests at this time. Please try again later." I have been attempting to appeal for a consecutive week now.

In Warzone, I'm experiencing significant mouse and keyboard delay issues. This delay is causing problems like dying from fall damage when pressing the space bar, aiming down sights but continuing to walk even after releasing the buttons, firing continuously even after releasing the trigger, and unintended button registrations during actions like slide canceling. I've tried using a different keyboard and mouse with no improvement. My server connection and FPS are stable, around [redacted], and I don't have these issues in Vanguard. These problems started after the new Christmas update, making the game unplayable for me. Any advice or assistance would be greatly appreciated. Thank you.

I am currently experiencing issues with several of my Call of Duty accounts - Ghost, Modern Warfare, Warzone, Cold War, and Vanguard. These accounts have been hacked, and the hacker is identified as "[WWWWW]WWWWWWWWWWWWWWWW." I have evidence of this hack with pictures. I suspect the individuals involved are DEMSI/DEMZI and LILDEMSI/LILDEMZI. I have faced multiple problems with them before. They were known on COD: Ghosts, and are allegedly an adult dating a 13-16-year-old. I have witnesses to corroborate this information. Please address this matter promptly and communicate with me before taking any actions that could impact my accounts. I have four accounts, one for myself and three for my daughters. I do not want to continue dealing with this hacker after investing money in these accounts through Activision, Xbox, and Call of Duty. Thank you in advance. I will provide further details once I receive an email from you for a phone conversation.

I am experiencing an issue with my current account. I have been playing Warzone since Season 1 and recently switched from PS4 to PC. I made sure to connect my Activision account on PC as well. The problem is that I have lost all my skins, weapon skins, battle pass items, and weapon levels on both PS4 and PC. Currently, I only have 6,[redacted] CP points on PS4 and none on PC. I am not interested in the CP points; I would like to have all my items restored, including levels and skins. Your assistance in resolving this matter would be greatly appreciated. PS4 Gamertag: TDP93 Activision account name: [redacted]

I recently transitioned from PS4 to PC and encountered difficulties transferring my PSN Activision account to my PC Blizzard account. Unfortunately, I no longer have access to my PSN Activision account or the Google Authenticator associated with it. I am seeking assistance in accessing my original PSN account to unlink the Activision account, allowing me to link it to my new PC account and continue my progression. The ID of the account I require help with is Fettucciniweeni#[redacted].

Hello, my name is Scott C., and I am experiencing some issues with my Activision account, stoneskate77_078#[redacted]. I recently tried to set up two-step authorization and noticed that another email address, [redacted], belonging to Jhalud Hoslj, has hacked into my account and locked the password, using my zip code [redacted]. It appears that this email is linked to an Xbox Live account. While I can still play games under my gamer tag, I am unable to link accounts or gift bundles. I attempted to use the recovery process but cannot proceed without approval from the hacker's email address to unlink it first. As a retired public safety officer, playing games brings me joy and helps to alleviate stress. I need assistance in recovering my account. I have invested a significant amount of money into Call of Duty content over the years and would like to continue enjoying the game. I request help from someone at Activision to resolve this issue. Thank you.

I am having trouble playing any of my Call of Duty games. When I try to launch either game, the screen starts scrolling uncontrollably. This issue is not related to the controller. Even when I manage to enter a game, I cannot control the character properly. It seems to move on its own. Interestingly, this problem only occurs with Call of Duty games; others work fine. I tested on my son's Xbox, and the same issue persists. I have been facing this for three weeks now, and despite reaching out to support, I have not had any luck resolving it.

My account was hacked, and my Activision name was changed from SnipeDaNip to K E L S E Y without my consent. I was unhappy about having to pay to switch it back. Despite speaking with a representative, changing it back was the only option given. I left on vacation expecting to rectify the name change and return to playing Warzone, only to discover my account was banned. This seems unfounded as I have never tampered or hacked any Call of Duty games. When my account was hacked, I managed to recover it shortly after. I did not cheat in the game. I hope you can investigate this issue, so I can resume playing Modern Warfare games without any obstacles. Your assistance is greatly appreciated. Best regards, Jared J. PSN: SnipeDaNip Current Activision name: "K E L S E Y"

I've been experiencing issues with my Black Ops Cold War game not loading properly. It keeps prompting me to purchase the game, even though I already own it, and then prevents me from playing. I attempted to reach out to Activision for assistance, but unfortunately, their customer service has been less than helpful. I've been stuck in a loop of automated messages and being disconnected when trying to speak with a representative over the phone. It's frustrating to have paid for a game that is now malfunctioning, only to face difficulties in getting the necessary support. Activision seems to only provide support through their website, which doesn't address my specific problem, leaving me with limited options for assistance.

I want to appeal my unjust ban on Call of Duty Vanguard. Sadly, I was banned due to a mistaken identification of a "cheat" program on my computer. However, the software in question was not related to cheating but merely monitoring software. It's disappointing that my ban appeal was rejected without consideration.

I believe my account was unjustly banned. I have invested a significant amount of money into purchasing games and blueprints. I am an avid streamer, and my videos are saved in VODs. Without engaging in any cheating activities, I simply adjusted the advanced configuration for optimal CPU performance. I am perplexed by Activision's accusation of modifying game files when all I did was enhance gameplay. Why would I jeopardize an account I have dedicated over [redacted] hours and hundreds of dollars to, especially when hacks are readily available for free items? Despite my legitimate purchases, they claim I cheated, which goes against my gaming ethics. The ban occurred during a period when I was not actively playing, only troubleshooting technical issues with the game and drivers. I am frustrated that my account, where I built my achievements organically, has been permanently banned without justification. I beseech for a thorough review of my case as I cannot afford to repurchase games worth $[redacted] and lose all progress. My commitment to fair play is evident in my modest KD ratio and limited victories, proving that I play fairly and earnestly. I am at a loss as to why Activision has accused me of cheating and seek resolution and clarity on this matter.

My account got banned unjustly. I've invested a lot in games, buying blueprints, streaming, and keeping my videos. Despite not cheating, Activision accuses me of modifying game files. The only changes I made were in the advanced configuration for better CPU performance. Why hack after spending over [redacted] hours and hundreds on items? It's confusing as hacks exist for free stuff, but I bought everything legitimately. My ban happened when I wasn't even playing. I reinstalled games and drivers due to bugs, then got banned after a Windows update. I didn't do anything wrong. Activision claims I cheated, but I never did. I previously received an unwarranted temporary ban. My KD is low, and I'm just an average player. Why accuse me of cheating? I can't afford to rebuy games for $[redacted] and lose everything I earned. I genuinely worked hard for a Verdansk win, putting in hours organically. Out of [redacted] hours, I only won 5 times. The situation is perplexing, and I hope someone can investigate this.

I recently received a false ban in Call of Duty Mobile, and I am frustrated about not being able to play for 10 years. I have been a loyal player since the game launched two years ago and have never used cheats or unauthorized software. I have tried to appeal my ban through various channels like email, Twitter, Reddit, and Discord, but have not received any responses. I urge you to review my case and lift the ban as many legitimate players are facing similar issues. It has been two weeks, and I am feeling disheartened. I hope to be able to enjoy the game again before Christmas. I have even visited the Activision Support Website, but it seems outdated, with no option to appeal bans. Please consider my request and assist me in resolving this matter promptly. In-game Name: BRŭH User ID: [redacted][redacted]69 Activision ID: anon[redacted]1#[redacted]

I wanted to play tonight but was surprised to see that I was permanently banned. I am unsure why this happened, as my account's combat record is clear. I am a new player and do not believe I have ever engaged in cheating. Recently, I bought a PC from a friend and had to purchase the game again because I couldn't transfer my old PlayStation account. I feel this ban is unjustified, and I'm puzzled about the reason behind it.

I was unfairly banned from Warzone yesterday for allegedly using mods or hacks, which is impossible as I play on a PS5. Several months ago, my account was compromised by someone who caused me to be shadow banned for a week. I am anxious because I have invested a significant amount of time and money into this game, and being banned out of the blue is very upsetting. My ban appeal was denied, citing the use of "unauthorized software," even though I was not the one using it. I urge you to investigate the IP address that accessed my account during the unauthorized use, as it was not mine. Feel free to remove anything suspicious from my account; I only wish to have my account reinstated. I have dedicated a lot of time to this game, so please review my recent games if necessary to verify my innocence. I refuse to give up, having played Warzone since its release. If necessary, please escalate this matter.

I am aware that over 14 thousand accounts were closed, including mine on Vanguard. As someone who has never had trouble before just a couple of days ago, I am willing to take legal action to defend my rights, as I am innocent of any accusations of manipulating the game whether on my PC or Xbox. I am one of the first to stand against these deceitful people who do not play fair. I seek your honest assistance.

When Warzone initially launched, I mistakenly used a fake email address for my Activision account on Xbox. I have since invested significant time and money into the game, purchasing various in-game items. Unfortunately, I am now unable to transfer my progress to my legitimate Activision account on PC as my Xbox profile is linked to the fake email account. Could someone assist me in resolving this matter by either transferring my game data to my authentic account or updating the email address associated with the fake account to one I can access? Thank you.

When I log onto Call of Duty: Vanguard and start searching for a game, the game shows searching for a match with various ping values like 83 MS, [redacted] MS, and [redacted] MS. However, it remains on the [redacted] MS mark for over an hour before I can find a game. This issue is frustrating for me and many other players, making Vanguard not enjoyable to play. I need help resolving this problem. I live in Australia and am willing to play against opponents with better ping to find a game faster. If this issue is not fixable, I might switch from the Call of Duty franchise to Battlefield, where I can actually play without encountering such long wait times.

Austria Three Hutchison Warzone on PS4 I am experiencing issues after starting the game and going to Warzone. Either the content pack is no longer available or when I download Compatibility Pack 3 to try to fix the error, I get dev error [redacted]. I have completely rebooted my PS4. I have reinstalled the game three times. I have also downloaded Compatibility Pack 3. I have disabled on-demand texture graphics settings, but even after all these attempts to fix it, I still cannot play. I urgently request assistance!

I recently discovered that my Call of Duty Warzone/Activision account linked to my Xbox console is associated with a hacker's throwaway email address. This is frustrating as I have invested in numerous DLCs for the game and wish to regain control of my Activision account under my personal email address. My Xbox gamer tag is Iron Soldja, and my Activision ID is Iron Soldja#[redacted]. I have attempted to change and unlink the account, but as I cannot access the hacker's email to approve the unlinking process, I am at a standstill. Upon review, my account should be linked to my email address, [redacted], not [redacted] I urgently need assistance in rectifying this issue.