AT&T Customer Service Issues

Subject: Urgent AT&T Account Escalation To the AT&T Customer Service Team, I am writing to bring attention to an ongoing issue with my account that has persisted for the past three months. Despite multiple attempts to resolve this matter through phone calls and visits to my local service center, I have been unsuccessful. I was assured that the problem was resolved, as indicated in an email confirmation, only to discover that the bill has now been sent to collections. I find this situation unacceptable and deceitful. AT&T is attempting to force me to pay for a service I did not benefit from, following misleading information provided by your sales representatives at Sams Club on Coit Rd in Plano. I was enticed to join your network with promises of free Samsung phones for new lines ported to AT&T, only to receive an unexpected bill of $[redacted] shortly after activation. When I contested this charge, I was informed it was for the phones and activation fees, despite being assured of their complimentary nature before switching. In response, I promptly canceled the service, ported out of AT&T the next day, and returned the phones unused within a very short timeframe. I feel deceived and manipulated by AT&T's sales tactics and have no outstanding liability to your company. As a consumer, I am aware of my rights and have sought legal advice on this matter. I demand the immediate withdrawal of my file from collections and a formal resolution to this issue; otherwise, I will pursue legal action for damages incurred. Please see the attached email confirmation of the supposed issue resolution from your service center. I anticipate a prompt and satisfactory response. Thank you for your attention to this matter. Best Regards

I visited the AT&T store in Alton, IL on 9/16/21 to fix my phone and consider buying a new one. After discussing pricing and trade-in options for the iPhone 13, I ordered the phone on 9/17. Upon receiving it on 9/24, I faced difficulties setting it up due to other phones on the plan not being activated. When returning to AT&T on 9/25 to set up my phone, I was informed my old phone was not eligible for trade-in as I was previously told. Furthermore, I experienced service issues after leaving the store, requiring a new SIM card. I feel disappointed with the service as the sales terms were misrepresented to me, resulting in unexpected costs and prolonged in-store visits.

Subject: Urgent Telephone Repair Issue I am writing to report a troubling repair situation concerning my copper wire telephone landline that has left me without service. On September 22nd, a technician from AT&T visited my home to upgrade my internet connection to fiber optics without any issues. However, without my consent, my telephone landline was also switched to fiber optics, rendering all phone jacks in my house useless. As a result, I am currently without telephone service, which is essential for my communication needs and day-to-day activities. Despite a technician's assessment on September 24th determining that it could take up to fourteen days to revert my phone service back to copper wire, this lengthy delay is unacceptable given my age of ninety-seven, my recent medical condition, and the urgent need for a working phone line. I kindly request expedited repairs to restore my telephone service promptly. In the meantime, please use email to contact me, as I rely on consistent communication. Thank you for your prompt attention to this matter. Sincerely, Eugenia B. [redacted] Beloit Avenue Kensington, CA [redacted]

Both the homeowner and I are looking to install a block wall along our shared property line. After obtaining city permits, it was discovered that an AT&T phone line runs underneath the proposed wall area at a depth of less than 18 inches in some places, even exposed. Upon inspection, the technician mentioned that only our two homes are connected to the above-ground cover behind us, with a street and a power pole where AT&T's line is located. Spectrum running their cables from the pole to the homes as well. We are wondering if AT&T could relocate their phone line from the pole behind the homes to address the issue of it being buried in our backyards. I have attached a link to the Dig Alert findings for reference. Thank you.

I am looking to update my phone number as it may have been compromised. I have spoken with four different representatives in the past four days but have not been able to make the change. The last representative I spoke with assured me that someone would reach out within 24 hours, which has now been 28 hours ago. Currently, it is 10/01/21 at 1:45 AM. I am hoping to connect with someone who can assist promptly. To provide further verification, my phone number is [redacted], my name is John M., and my address is [redacted] Guthrie Rd., Guthrie, KY, [redacted]. During the conversation, I was asked about details from a recent phone bill, but I do not receive physical bills as my payments are automated. If necessary, my last four SS numbers are [redacted]. Please feel free to contact me for additional information. Thank you. Just a note, I typically do not wake up until around 10 AM.

Due to multiple disabilities, I urgently need to reinstate service for the 3G phone with IMEI: [redacted][redacted] until my mother and I can visit a store or receive a different phone. It was disconnected suddenly. The 3G service will no longer be available in February [redacted], earlier than expected. Despite receiving a new flip phone, it is challenging to use. Coordinating with my mother for assistance is difficult due to my autism. Moreover, I have a wrist fracture misdiagnosed as a sprain in [redacted], only correctly diagnosed in [redacted], with the options of enduring the pain or undergoing surgery. If my request cannot be fulfilled, I request all services and devices to be disconnected. Dealing with financial burdens in such chaotic times has been overwhelming, and I am frustrated.

I have a service plan with AT&T for 5 phones, and only my main number, [redacted], receives the Presidential Emergency Alert System. Despite contacting AT&T multiple times to address this issue, I am still the only one receiving the alerts. When speaking with AT&T, they initially claimed the phones were programmed that way at the factory. After escalating my concerns, they were unable to provide a solution, which led me to contact the FCC. Despite their attempts to assist me, the problem persists, and only I and my son receive the alerts, leaving my parents' phones without this crucial notification. Frustrated with the lack of resolution from customer support, I have reached out to The Public And Homeland Security Bureau for further assistance.

We are in the process of cancelling our AT&T service soon and looking into other options in our area. We are disappointed with AT&T management for supporting and sponsoring OAN. OAN promotes racist and fascist ideologies, spreading conspiracies and misinformation about elections and vaccines, fostering hatred in our society. The CEO endorsing such lies and hatred should be terminated without any benefits. This decision to support fascism is shameful, and we hope many others will switch services like us. Additionally, as an AT&T shareholder, I intend to sell all my shares inherited from my mother. It's disheartening to see this unethical conduct by the company.

I am writing to share my frustrating experience with this company. They have withdrawn over $[redacted] from my bank account for payments I never made, which do not show up on my At&t billing records. As a result, my service has been suspended three times in the past three months, leading to multiple late fees and reactivation charges. I have received threatening emails stating that I owe hundreds of dollars and that my phone will be suspended. Despite bringing my phone bills and bank statements to the Maplewood store in Minnesota last week, only Andrew, the store manager, has shown willingness to investigate and resolve the issue, resulting in a refund. Despite reaching out to customer service and visiting other stores, no one else has assisted me. As a single mother of two, this ongoing problem has had a significant impact on my life and finances. I am grateful for Andrew's help, but if I am not fully reimbursed and offered a service credit, I will not hesitate to leave negative reviews and pursue legal action against this company. This has been an incredibly disappointing and stressful ordeal that should be addressed promptly. -Gina D.

1. We have a family plan with account Number [redacted]60 and foundation account [redacted]4. There is an extra inactive number [redacted] that keeps charging us. We have called twice to cancel it, but it's still on our plan. We requested a refund for the charges, but haven't received it. We need this number removed, canceled, and a refund issued promptly. 2. Regarding the same family plan, number [redacted], the total bill should be around $66, excluding the activation fee. Please ensure the bill amount is correct.

I recently discovered that you are funding the far-right network OAN, perpetuating the "BIG LIE." This information makes me very upset. Many of my family members are AT&T customers, and I plan to urge them to discontinue using your services. I will share this on all my social media platforms and encourage others to do the same. Your support for this undermines democracy, which goes against American values. I have decided to cease any future business with you while you continue to endorse a party that aims to harm the country. It's disgraceful. I urge you to reconsider your stance. Leaving the Republican party was the right choice for me, given what it has turned into. I believe in truth and justice, which is in direct contrast to your current actions.

Dear Customer Service, I have been a loyal DirectTV customer for over 20 years. I am reaching out regarding a credit of $19.99 that was promised to be applied to my billing account for October but has not appeared. Despite multiple attempts to resolve this through chat representatives in September and October [redacted], the credit has not been processed as assured. Following a promotional offer for a free on-demand movie as a Preferred Customer in September, I was informed the credit would be reflected on my next bill. However, it has not been done so far. I have saved chat transcripts detailing each conversation where the credit was promised but never fulfilled. I urge you to address this issue promptly as the lack of follow-through is disappointing. If the credit is not applied on my upcoming bill, I will have no choice but to cancel my DirectTV service permanently. Please investigate this matter and provide an update at your earliest convenience. Thank you for your attention to this matter. Sincerely, Eric B. [redacted] Account #: [redacted] [redacted] [redacted] Phone: [redacted]

I have had a terrible experience with AT&T. I was treated rudely and disrespectfully, with someone even mocking me. I received misleading text messages about prizes and was then told it was a scam. My phone was even turned off a day after renewing my plan. Please contact me at [redacted] or [redacted]. Thank you. Ralph C.

1. We have a family plan with account number [redacted]60 and foundation account [redacted]4. There is an extra inactive number, [redacted], that keeps charging us. Despite calling twice to cancel it, the number is still on our plan. We asked for a refund for the charges incurred, but have yet to receive it. We request immediate removal of the number, cancellation, and a refund for the past two months. Repeatedly contacting customer service to address this matter is time-consuming. 2. Regarding the same family plan, the number [redacted], the total bill should be around $66 or less than $96, excluding the activation fee. The bill content should be consistent with the other lines on the plan.

I am experiencing issues with my AT&T Fixed Wireless Internet service that has been ongoing for almost two weeks. Initially, our modem stopped working suddenly. Despite multiple calls to AT&T tech support to request a new modem, I faced difficulties in getting a replacement. After rearranging my schedule for a technician visit, the scheduled appointment was missed without any notice. I resorted to sourcing a replacement modem from eBay. Upon installing the new modem, I am informed by AT&T of an outage, which was the same reason given during my first call. The lack of assistance in resolving this matter is frustrating.

I am seeking assistance with multiple issues I believe are impacting my family. As loyal AT&T customers with top-of-the-line phones, we encountered various problems. 1. The charges on our bill for September 13 to October 12 became a challenge to decipher while abroad. 2. Unexpected fees appeared on the bill, although we had declined international service for all phones. 3. Understanding the financing terms for our phones, including upgrade fees, posed a challenge. 4. No promotions or loyalty discounts were offered despite our long-standing patronage. 5. Upon attempting to purchase new phones, they were out of stock, with availability delayed by a month. 6. Unforeseen charges emerged during the phone upgrades. I am hopeful that the excessive charges in my account can be rectified promptly. Please address this matter via email, and I anticipate a credit on our upcoming bill or reimbursement. Thank you. Account number: [redacted]94

I have a situation with an AT&T box on the rear wall of my home that needs to be relocated as it blocks Duke Electric access. Despite scheduling an appointment for November 2, [redacted], no one arrived during the agreed time of 8 am to 12 pm. I've spent hours trying to contact someone for an update to no avail, being transferred between agents without any resolution. I have requested call backs and sent emails but have received no information or assistance. It's frustrating to deal with such poor customer service from AT&T, especially for a simple service call. My details are as follows: Richard B. [redacted] Saratoga Drive Orlando, Florida [redacted]

I have been a loyal customer of AT&T for the past 30 years. From starting with the original bag phone to using AT&T landlines and internet cable, we have always stayed with AT&T. However, I have been experiencing a frustrating issue with my phone that has not been resolved despite hours spent in AT&T store visits and speaking with customer loyalty representatives. I have filed claims with Asurion, the insurance provider, but the problem persists. I have not been able to speak with a supervisor, and I feel that the customer service representatives I have dealt with lack the experience to address my concerns outside of a scripted response. I am disappointed by the lack of attention to resolving my issue given my long-standing loyalty to AT&T. I would appreciate it if someone in authority could reach out to me regarding this matter. Thank you for your help.

My AT&T home internet service has been suspended due to non-payment. I have not paid $68.46 out of $91.92 because most of the amount is from an in-home service fee that AT&T allegedly should not have charged me. In July [redacted], I signed up for new fiber internet service with AT&T. Upon installation, there was an issue with a loose fiber connection due to a power cord that was incorrectly placed by the technician, creating a safety hazard. Despite my ability to fix the connection issue myself, AT&T insisted on sending a technician who charged me $68.46 for a simple repair that I had already resolved on my own. AT&T assured me over the phone that any repair would be free based on the circumstances explained, but the technician unexpectedly added a service fee after completing the same task I had done. The fee was added without prior notice or consent. I am requesting the removal of the $68.46 charge from my AT&T account to settle the $23.46 remaining balance and restore my internet service. Failure to resolve this issue will result in the cancellation of my internet service. My name is Ali Fahmy, and my AT&T account number is [redacted]72.

My email [redacted] has been deleted or blocked. I have contacted ATT at [redacted] multiple times this week seeking to recover it. The agents are courteous but their accents are challenging to understand. I am unable to follow their advice to log into www.att.com/myacct due to the account appearing non-existent and receiving an error message. I wish to reinstate the email with a new password. Kindly email the new password to cs103336.bellsouth.net. I rely on my landline and have limited mobility, making it hard to wait for a call or assistance. My monthly internet costs $82.51, included in ATT account number [redacted]80 under Carol Sword at PO Box [redacted], Raleigh, NC 27[redacted]. There is a credit balance of -$[redacted].12 on my last bill dated September 27, [redacted]. I speculate McAfee software may have affected my ATT email account. Thank you for your assistance.