AT&T Customer Service Issues

I wanted to provide some feedback regarding my recent switch from Verizon to AT&T for cell phone service, Direct TV, home internet, and home phones due to weak signals at my location. Despite being informed about a new AT&T tower being built nearby, I have had trouble obtaining the coordinates of this tower for planning the purchase of a signal booster. After contacting customer support multiple times, I have yet to receive this information, as I was told it couldn't be provided for security reasons. This simple request seems to be more complicated than expected, leaving me unsure if the tower is indeed under construction or if it was just a ploy to switch services. I will be escalating this issue to the appropriate regulatory commissions, as well.

I terminated my service with AT&T due to no coverage in my area despite being assured by a company representative that the coverage was excellent. I have returned all devices and cleared the account balance. Now, I am struggling to retrieve my old Verizon devices that were swapped for the AT&T plan. These phones are valued at over $[redacted] cumulatively. I am tired of the extended wait times on customer service calls and being transferred between departments without a resolution. I demand an immediate return of the phones or reimbursement equivalent to their value. This is my final attempt to resolve this matter amicably before considering legal action. I want this matter resolved promptly as the company has had five months to address it. My account number was [redacted]. Regards, K. Staudt

I terminated my AT&T Universe service at the end of April due to recurring service interruptions and numerous exchanges of cable boxes. When I requested a technician during the last interruption, I was informed it would take 5 days to have one sent, which was unacceptable, prompting me to cancel the service immediately. Despite not being informed about early termination fees, I was told to return the equipment to a UPS store without charge. When I inquired about a fee on my account recently, the representative agreed to waive it but transferred me to the Collections Department. After being passed around on the phone for over an hour, I was eventually disconnected by Kris from Springfield, MO, who claimed to be the supervisor and refused to provide further details. Encounters such as this one with Kris are why we decided to discontinue our relationship with AT&T. Her lack of professionalism, condescension, and rudeness were highly inappropriate. It is concerning that individuals like Kris are allowed to represent the company.

For several years, my wife, children, and I have been using a family cell phone plan with ATT. Recently, I discovered that ATT has been making significant political donations to Republican leaders in states that are enforcing policies that restrict women's right to choose regarding abortion. I am concerned about ATT's support for these policies through their political contributions. I would like to know where ATT's Board, CEO, and other corporate leaders stand on this issue. Women's right to choose is crucial to me and many others. If ATT continues to support these policies, I am prepared to terminate our contract and encourage others to do the same, after hearing ATT's stance on the matter. While I have valued our service with ATT, the protection of women's rights outweighs our cell phone plan. I am also discussing this issue with Coca-Cola and other companies.

Dear Customer Service, During my recent visits to AT&T Parkville, I had some challenges with setting up my phone's Visual Voice Mail feature and activating the AT&T account app. The representatives I encountered, like Rashad and Eric, provided conflicting information and faced technical difficulties with the setup process. Despite their efforts, I found myself unable to access the features as intended due to various issues, including missing account passwords and compatibility concerns with my Samsung phone. Rashad attempted to resolve the problems by downloading the AT&T VM Viewer app, but encountered errors during setup, requiring assistance from the Help Desk. Unfortunately, even after receiving a temporary password, I struggled to log in and send error reports as requested. Despite multiple attempts, both Visual Voice Mail and AT&T VM Viewer remain non-functional. I hope to find a resolution to these issues promptly. Thank you for your attention. Sincerely, Alan L. [redacted]

I have been with AT&T for over 20 years. I opened a new wireless account 2 years ago with the request for unlimited Wi-Fi and hotspot for 2 tablets - Galaxy 8 and Galaxy E. Five months ago, AT&T discontinued the hotspot capabilities for these tablets but kept charging me the full price, which is not in line with my contracts. Despite reaching out for assistance for 5 months, I have been given conflicting information about contract end dates. I simply want to terminate my contract due to this issue. I have made multiple calls to address this situation regarding the tablets I purchased for my grandchildren. Please release my contract with AT&T as I should not have to pay for a service that is no longer provided. I have been a satisfied customer until this incident. Thank you.

I contacted AT&T customer service to address the cancellation of my mobile phone service on 06/02/[redacted]. Despite being offered a 50% discount on Friday 5/31/[redacted] to restore my suspended service, I had previously been assured by a representative that I would have 60 days before the service was terminated. Surprisingly, I did not receive any emails alerting me of the impending cancellation on the day it occurred, and my service was abruptly terminated at 8pm without a 24-hour notice. I had specifically mentioned to the representative that my deposits hit my bank at midnight, and was told everything would be fine. Now they are mentioning a potential additional deposit after I already paid one initially. I am frustrated by the lack of communication regarding the cancellation and the uncertainty about additional charges. I urgently request the restoration of my service and greater transparency in future communications.

I placed an order for a new account on May 29 and paid $[redacted] in taxes for two phones to be shipped. Two days later, I received one phone but then got an email about a billing issue, which was puzzling as I had already paid. I spent four days calling and chatting with customer service, but the problem persisted. Thankfully, on June 3, the billing problem was finally sorted out. However, this delay has pushed the delivery of my second phone from June 4 to June 13, which is unacceptable. I tried to resolve the issue at a corporate store but was unable to. I'm frustrated and unless a solution is found quickly, I will be without a phone until the 13th, which is very inconvenient.

I have been an AT&T customer for 30 years, as my wife and mother also have ties to the company. I have always been loyal, but when a company delves into politics, they risk losing customers like me. I have decided to no longer support anything related to AT&T due to their political involvement. It's unfortunate that whoever made this decision wasn't immediately fired. I will now actively work on informing others to distance themselves from AT&T and its affiliates. It's a disappointing and frustrating situation brought on by misguided political correctness. We'll see if AT&T's customer base can withstand this, but I am doubtful. It's a shame to see AT&T headed in this direction due to the actions of a politically correct individual. Good luck to them, they will need it. Goodbye.

I accidentally dropped my phone, causing the screen to go black while it still vibrates when touched, even though the ringer and vibration were off. Despite having insurance, UBreakIFix cannot repair it because an aftermarket screen was previously installed, violating their agreement as an authorized Samsung dealer. Asurion recommends a replacement, but I found a third-party to replace the screen. I am frustrated by the fact that I pay for insurance that did not fix my phone to Samsung specs and now must spend over $[redacted] to have it repaired independently. I need a complaint filed with Asurion for their handling of the situation, as they were unresponsive when I tried to contact them. I seek a resolution to this poorly managed phone issue and assurance that future repairs will be authentic. The repair shop mentioned the phone is no longer water-tight due to the non-genuine parts. I hope for a prompt solution to this matter as it has caused me to incur expenses and disrupt my travel plans.

I am a 71-year-old disabled veteran, V.N., living on a fixed income with my ailing wife. For over 15 years, I have been a loyal customer of DTV, relying on basic programming due to poor aerial conditions. I used to pay around $40 per month until my bill suddenly jumped to $[redacted]. After reaching out to loyalty customer service, they decreased it back to $40. However, my latest bill shows $[redacted] a month, with no further promotions available according to customer service. They gave me the choice of paying the higher amount or disconnecting by June 28th. I'm disappointed by this and I'm hoping for a higher authority to intervene and help reduce my bill back to $40 per month. Thank you for your attention to this matter.

I went to the office on Clemson Boulevard in Anderson, South Carolina with my phone that had water damage according to the staff, but I believe it was a mistake as I have only had the phone for nearly three months and it has never been in water. They informed me I needed a new phone, but I am not eligible for an upgrade yet and cannot afford to buy a new phone outright. This situation has left me without a phone, and I was advised to purchase a cheap phone at BestBuy, which I find inconvenient. I have a prepaid phone with a prepaid SIM card on a monthly plan where my bills were $[redacted], $70, and $70 consecutively. I was also told I need to pay $40 to change my phone number, which I find unreasonable. As a customer on a fixed income, I am looking for a reliable service that I can afford in the long run. My name is Tracy Brown, and you can contact me at [redacted] or via email at [redacted] Your assistance is greatly appreciated.

I spoke with a helpful representative who mentioned I could get a free phone with unlimited 3G data and calls for $30. However, I was billed $[redacted]. When I tried to cancel two days later, I was informed I needed to return the J7 phone first. I wish they had informed me about additional charges in advance. After returning the phone as instructed to AT&T Mobility, a representative named Chelsey Martinez was unhelpful. Despite contacting customer care multiple times, I couldn't get a satisfactory resolution. I wanted the unlock code for the phone, but it's not the one I wanted. I also requested a mailing label twice with no success. This experience has been frustrating. I cannot afford even $30 a month, despite the kind representative's offer. I wish to cancel this contract as an AT&T client. Contact me at [redacted] Respectfully, [Initials]

I am incredibly frustrated with the customer service experience I have had with AT&T regarding the promised $[redacted] rewards debit cards. Despite being offered two cards for new service and Direct TV installation, I only received the first one after multiple calls and complaints. Additionally, I was assured by three supervisors that I would receive the second card, but it never arrived. The lack of documentation on my account claiming I am ineligible despite being told otherwise is unacceptable. The alternate $[redacted] card offered does not make up for the missing $[redacted] card due to Direct TV no-shows. If I do not receive the promised card, I will be forced to cancel my service. This situation is unfair, and the lack of communication and follow-through is extremely disappointing. Please reach out to me at [redacted] to address this issue promptly before I am forced to leave AT&T.

I canceled my DIRECTV service on 3-15-[redacted], and my bill was paid in full. I was assured by the representative Jessica that I would not receive any further bills. Following the instructions provided by DIRECTV, I returned the equipment. Despite this, I received a bill for $[redacted].28 in April. After contacting DIRECTV on 5-6-[redacted] and speaking with Supervisor Sarah, she acknowledged the bill was sent in error and assured me it would be corrected. Yet, on 6-5-[redacted], I received an email stating my services were disconnected due to an unpaid bill. I have just spent an hour being transferred between departments without any resolution. The lack of communication and poor customer service is why I ended my 15-year relationship with DIRECTV. I would like this issue regarding the erroneous $[redacted].28 bill to be addressed promptly.

When I signed up for my service online with F, I was promised a total of $[redacted] in AT&T Rewards cards. However, I have only received a $[redacted] card. On 5/13/[redacted], during a chat with D (Chat ID K[redacted]4), she explained there was a technical error delaying the reward. D assured me I would receive $[redacted] via FEDEX on 5/14 and the remaining $[redacted] in the mail. Despite this, the card did not arrive. After several more conversations with representatives like S, St, K (supervisor), Sh, and F, I still haven't received the $[redacted]. Despite being assured of the reward multiple times, it has not been processed. I have spent a total of 6 hours in chats and on calls trying to resolve this issue. I request an immediate response and the prompt delivery of the remaining $[redacted] reward.

I am Reinette Batson. My wife and I had a wireless home phone installed in October [redacted], but we have experienced continuous issues with it. We were required to sign a contract agreeing to pay for this equipment. Despite this, the device never functioned properly. AT&T now insists on payment for the faulty equipment. We received a replacement that also failed to work, which we promptly returned. We are willing to return the unsatisfactory device but are unwilling to pay for a non-functioning item. After enduring these problems, we switched to another home phone service. We are requesting the removal of the $[redacted].99 charge for the faulty equipment from our bill. We have been in contact with multiple representatives, noting their names and employee ID numbers. Despite assurances of the charge's removal, it consistently reappears on our bill. Today, I spent three hours on the phone trying to resolve this to no avail. Kindly address this matter promptly, as we may consider switching cell phone providers after close to 20 years with AT&T. Thank you, Reinette Batson.

I have been a customer of ATT for 40 years and a U-Verse customer for about 20 years. I am currently very dissatisfied with my service. My main U-Verse box, which stores my recordings, has failed for the third time in two years, causing me to lose all my recorded programs. Despite paying $[redacted].00 a month, I feel that I am receiving subpar equipment. As I am facing major surgery next week, I was relying on my recorded shows, which are now lost again. The On Demand feature is also unreliable, with frequent buffering, sound issues, and video interruptions for the past 1 1/2 years. My complaints through normal channels have not been addressed satisfactorily. I would like ATT to repair or replace the faulty box and address the issues with the On Demand streaming. My name is Jacqueline Harris, and I can be reached at [redacted], [redacted] Willowgrove Dr, Houston, TX [redacted]. Kindly have someone reach out to me promptly.

To whom it may concern, I've been a prepaid customer with you for at least 2 years now. I'm experiencing signal issues while traveling as an over-the-road truck driver. Despite showing full bars and a 4G signal, I lose connectivity when trying to use anything, making it hard to call or use the internet until I hang up or disconnect. After trying to troubleshoot with a hard reset on my old S5, I recently bought a refurbished S6, but the problem persists. I have had better coverage with another provider in the past and am considering switching due to the ongoing connectivity issues leading to significant business losses in dead zones. I would appreciate it if you could address these issues, as I am considering my options. Thank you for your time.

I have an AT&T internet account with two email addresses. One is [redacted] and the other is [redacted], which is a subaccount. AT&T uses Yahoo Mail, and I used to access [redacted] through Yahoo Mail. However, now when I try to sign in, I'm directed to the AT&T sign-in page which does not recognize my subaccount email. I have two additional Yahoo.com email addresses unrelated to AT&T, which I can access without any problems through Yahoo Mail sign-in. The issue with [redacted] has surfaced recently, and I have not found help from their online customer support. I am looking for email tech support but cannot find their contact information. I need assistance in resolving the conflict between AT&T and Yahoo regarding my email access.