7-Eleven Customer Service Issues

I had a difficult experience at a 7-Eleven store in Denver. I was overcharged and when I pointed it out, the cashier insisted I was wrong and made insulting remarks about my nationality. I believe I may have been charged multiple times on my food stamp card. The situation escalated when I was told I couldn't leave the store, and an employee followed and harassed me, even leading to physical harm. I have video evidence of all these incidents. I plan to reach out to state authorities, ICE, and immigration regarding the employee's legal status. I will also involve the police and consider legal action if the matter is not addressed by Friday, May 17, [redacted].

Hello, my name is Donisha. I recently visited a 7-Eleven location for the first time to purchase gas. I paid $20 but encountered an issue with the pump not working. I tried pump 10 but then went to pump 7 to ensure I could use it. However, despite having a receipt and explaining the situation to the cashier, I was denied a refund or replacement gas. I politely asked to speak to the manager who claimed to be the owner. He refused to assist further and hung up when I requested the corporate number. I feel disappointed by the service and lack of resolution. I hope to either receive the gas I paid for or a refund. As a loyal customer, I am saddened by this experience and hesitant to return to this specific 7-Eleven branch in the future.

I have been a loyal customer at 7/11 since the days when it was Wilson Farms. Today, at the store on Grant and Auburn in Buffalo, New York, zip code [redacted], I encountered Angela, an employee I had not seen before. She completely ignored me at the register and was rude when I asked to place a lotto bet. In response, I became upset and left. I have frequented this store for years and such behavior is unacceptable. I urge the management to address this issue promptly to prevent losing more customers. I can be reached at [redacted]. I value respect and professionalism in customer service, qualities I prioritize in my own company. I hope for a quick resolution; otherwise, I will escalate this matter further. Thank you for your attention.

Recently, Eric C., owner of a 7-11 in Flagler Beach, Florida, was arrested for domestic violence. He was reported to have assaulted an employee, Sue, inside the store's walk-in cooler. Despite being arrested, Eric seems unbothered and claimed nothing would happen to him. Sue, who is both an employee and Eric's girlfriend, was removed from the premises following the incident. In light of these events, local patrons are boycotting the establishment, leading to a decline in business. It is imperative that action is taken to address this situation. Eric's alleged abusive behavior and disregard for the law should not be tolerated, especially by a reputable company like 7-11. This behavior goes against the values of respect and safety that should be upheld in the workplace.

On Tuesday, 7-31-[redacted], around 5:30 pm, I visited the 7-11 located at [redacted] N Las Vegas Blvd in North Las Vegas, [redacted]. I requested a cup of water but was told there were no cups available. After returning with my own cup, it was then mentioned that there was no water. Disappointed by this, I decided not to purchase a beer following the lack of customer service I experienced. As I was leaving, I expressed my dissatisfaction to the clerk, who accused me of pocketing the beer. When I clarified my reason for not buying it, the clerk took out a Taser, activated it, and aggressively approached me, demanding I leave the store. This concerning encounter has prompted me to consider taking legal action regarding the incident. - S. Mitchell

On 7/17/18, I reached out to customer support regarding my missing [redacted] points from purchasing the Bigbite hot dog and Big Glup soda special on 7/16 & 7/11/18. I was assigned case #[redacted][redacted] and was told to expect a response via email within 5-7 days. However, to date, I have not received any communication from [redacted]. Additionally, I made two more purchases on 8/7/18 and the week of 7/30/18, only receiving 30 points each time. I am disappointed with the lack of follow-up, especially after the specified timeframe. The [redacted] Rewards app has also been unsatisfactory as it fails to display my redeemed rewards as promised. I insist on receiving the correct 1,[redacted] points for my four purchases promptly and urge for a resolution to the app's point crediting and redeemed offers display issues. I expect these matters to be addressed without delay, or I will escalate my concerns to CEO Mr. Joseph M. DePinto and share my experiences on social media. I hope my expectations are clear. Thank you.

On July 17, [redacted], I contacted customer support to report not receiving my [redacted] points per purchase for two Bigbite hot dog with Big Glup soda promotions at store #[redacted] ([redacted] Columbus Ave) on 7-11-18 & 7-16-18. I was given case # [redacted][redacted] and told to expect a response by email within 5-7 days. As of August 11, [redacted], I have not heard back. I also made two additional purchases on 8-7-18 and during the week of 7-30-18 but only received 30 points instead of [redacted] as promised. The 7 Eleven Rewards app does not display my redeemed rewards as advertised. I demand the proper points for all my purchases totaling *,*** points be credited immediately. Additionally, I insist on a resolution to the ongoing app issue of incorrect point crediting and the failure to show redeemed offers. Otherwise, I will escalate these concerns to CEO Mr. Joseph M. DePinto and share my experience on social media. Thank you.

On ******* I contacted customer support because I didn't receive my *** points for buying the Bigbite hot dog with the Big Glup soda deal on **** & *******. I was provided case * ***************, told I'd get a reply by email in *-* days. I haven't heard back at all since then! I made * more purchases on ****** and another * on ******* where I only got ** points each time. This is frustrating and unacceptable. I demand to get all the missing *,*** points immediately for my previous purchases. The *** Rewards app is also extremely flawed; it doesn't show any of my redeemed rewards under "My Rewards". I want this points issue resolved promptly and the app fixed. If not, I will escalate this matter to the CEO, Mr. Joseph M. DePinto, and share my experience on social media. I expect a swift and satisfactory resolution to this problem. Thank you.

I want to address an incident that happened to me recently at your establishment. I used to be a regular visitor, enjoying chocolate milk and apple fritters three times a day. However, I was accused of something I didn't do and subsequently expelled. When I mentioned to an employee that I thought she may have taken a quarter, this led to me being permanently banned and even threatened with a taser. The local supervisor seemed to simply defend the employee's actions without investigating properly. I value honesty and have a positive reputation, including being a local hero for my actions during a car fire in [redacted]. I believe the misunderstanding stemmed from my routine of counting money before handing it over. I have been trying to reach out to resolve this issue but have been unsuccessful. I urge you to look into the matter more closely and not solely rely on a supervisor's flawed judgment. I expect better treatment and resolution. - Dane J.

A few months ago, I was redeeming my fantasy 5 ticket at the counter, and the machine displayed $15. The cashier insisted I only won $9, mentioning someone else had a few dollars. As I questioned, the cashier became confrontational, claiming she had already informed me. I suggested she adjust her attitude. Since then, she avoids serving me, walking away. Recently, I was summoned by the manager who stated I have been a long-time pleasant customer but alleged I falsified a report about the cashier. Despite my denial, he persisted in calling me a liar and banned me from the store. I reiterated the truth, emphasizing the cashier's aggressive behavior towards me. The manager falsely accused me of inappropriate language towards the cashier, further aggravating the situation. I am deeply frustrated by the unjust treatment and threatened actions by the manager. I intend to challenge this mistreatment legally if necessary and refuse to be subjected to unwarranted harassment.

I had a frustrating experience at the 7-Eleven store [redacted] at Loop [redacted] and McKinney in Denton, Texas today. This is not the first time I've had issues there. The staff member consistently gives excuses about items not being available or not wanting to assist with the rewards program. Today, I was told they don't have a promotion for two 12 oz Cokes for $2, even though there was a sign advertising it. The inconsistency in their responses is frustrating. I have been a customer for five years, going there daily, and I am disappointed with the poor service. This experience has greatly upset me, and I will be sharing my dissatisfaction with my friends and on local forums. I hope the district manager addresses these ongoing issues.

Hello, I was in a hurry yesterday as my little sister accidentally broke my charger in the car. I own an iPhone 7 Plus. In my rush, I went to 7-Eleven, purchased some treats for my siblings to keep them calm, and what I thought was an iPhone charger. I requested the cashier to bag my items and left without the receipt. When I arrived home after 4 hours, I discovered that the charger I bought is a 'Type C' charger, not compatible with my iPhone. Unfortunately, I no longer have the receipt, but the charger cost me $8. I haven't opened the package yet. Is there any way I could return it for a refund or an exchange? Although I don't possess the physical receipt, I have the purchase record in my bank application. Would it be possible to process the return or exchange using this information?

Yesterday, I visited the store with a photo of my ID as I had lost the physical copy. Despite verifying my name, address, and city, today I faced difficulties using the photo ID on my phone to purchase tobacco products. The cashier could see the ID on my phone screen but now I am unable to buy them. I have been a regular customer and have previously bought items without my ID. At my previous job, I know manual entry of IDs was possible. Even though I only have a photo of my ID as my hard copy is lost, they should not have sold it to me initially if it wasn't allowed. I am now left unable to make a purchase even though I have my social card to prove my identity until I can get a new hard copy of my ID.

I went to a 7-Eleven to buy gas and spent about $30 on unleaded Plus. Unfortunately, the next day, my car stalled and had to be taken to the Mitsubishi dealership where I bought it. They found that the fuel in my tank was nearly [redacted]% ethanol, leading to costly repairs. I have documentation, including bank statements and mechanic invoices, to support my case. The station manager has not been cooperative, refusing to take responsibility for the issue. I lost $[redacted] due to this incident and believe the gas station should be held accountable.

I went to play the pick 4 and the attendant told me it was for 24 necklaces, but I insisted it was only for 3. She then refused to serve me properly, so I went to another cashier. When I told her to do her job right, she mentioned treating her with love, which was not appropriate. I ended up threatening to record them and speak to the manager. Instead of resolving the issue, she called the police which I found disrespectful. I demand that action is taken for this lack of respect. They treated me unfairly like a criminal, when I am a law-abiding citizen of this country. I expect this matter to be addressed promptly.

I am frustrated with the poor customer service experience I have encountered with your company. Dealing with representatives who seem incompetent and a system that requires a formal case to address minor issues is unacceptable. The app is riddled with problems, and even the store employees struggle with managing rewards. It's imperative to overhaul your entire customer service department and develop a functional app with the help of skilled programmers. Effective customer service involves directly assisting customers, not relying on messaging, emails, internet searches, or escalation to management for every minor issue. It seems like my concerns may go unnoticed, but I urge you to call me if you are genuinely interested in resolving my problem. - Michael McIntyre, La Mesa, CA

I am experiencing two issues that I would like to address: Firstly, my phone app is currently not functioning, and I am unable to sign in. My email address associated with the account is [redacted] Secondly, I participated in a 7-Eleven scanning challenge where I was close to reaching the required scans for points. Despite actively participating for the remaining 8 days and scanning multiple times, I did not receive the promised points. Upon contacting 7-Eleven customer service twice through email and requesting a response, I have yet to receive an explanation or resolution to this matter. I believe I should have earned the 25,[redacted] points as a loyal customer who completed the scans within the given time frame. I seek assistance in resolving this issue promptly. Additionally, I am able to sign in to my account on my laptop, but encounter an error message stating "Oops, something got lost on the internet" when attempting to sign in on my phone. I appreciate the efforts of the staff at the local 7-Eleven stores but am disappointed by the lack of response from the Head Office.

I experienced racial and verbal abuse, threats of physical violence, and baseless accusations of theft at a 7-Eleven store while inquiring about a coffee purchase. The encounter involved aggressive and derogatory language from a staff member, leading me to escalate the issue to the police. I am requesting that 7-Eleven conduct an investigation by reviewing the CCTV footage and audio recordings to address the employee's behavior appropriately. I am also considering legal action against both 7-Eleven and the staff member for defamation and wrongful accusations, as this incident occurred at the Baulkham Hills Windsor Rd, NSW Australia location.

I have been employed by 7-11 for approximately a month. Unfortunately, I have been ill for the past week and had to call out of work yesterday, which was the first time since I started. Customers have raised concerns about me serving them while being unwell. They have suggested that I take time off to recover fully before returning to work, or else they will avoid shopping at our store if they see me there while still sick. I called in sick yesterday to rest, but I am still feeling unwell. My assistant manager has requested a doctor's note or mentioned the possibility of a write-up upon my return. The problem is that I do not have the financial means to see a doctor at the moment. I am unsure about how to proceed today when I go back to work. I am concerned that customers may choose not to support our business if they see me working while still visibly ill. I would appreciate some guidance on how to handle this situation, especially considering my inability to obtain a doctor's note due to financial constraints.

At the 7-Eleven on Forsyth and Julia in Downtown Jacksonville, Florida, I encountered an unsettling situation. Despite being a loyal customer who frequents the store, a usual store clerk unexpectedly became aggressive towards me. Upon addressing his behavior, he threatened me with violence, leading to a physical altercation. Despite attempting to defuse the situation, it escalated, resulting in my ban from the store. I am frustrated by the clerk's misconduct and the lack of consequences he faced for his inappropriate actions, especially considering my regular financial support of the store.