A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Sonicwall below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Sonicwall phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then 2, then 2
What are the hours and when should I call?
Sonicwall operates the call center for this 888-793-2830 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 57 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Sonicwall call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sonicwall phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sonicwall staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sonicwall is Sunday.The most busy day to call is Monday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 57 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Sonicwall is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Sonicwall staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Sonicwall
If you have time to do a bit of reading before you call Sonicwall, we recommend you read over some of our problem-specific articles.
Sonicwall is a leading network security provider that offers a range of advanced firewall solutions designed to protect businesses from cyber threats. It provides a comprehensive suite of security services, including intrusion detection and prevention, malware and ransomware protection, content filtering, and virtual private network (VPN) connectivity. Sonicwall's innovative technologies enable organizations to safeguard their networks, data, and applications, ensuring a secure and productive working environment. With a user-friendly interface and scalable solutions, Sonicwall caters to the unique security needs of small-scale businesses up to large enterprises. Trusted by millions of customers worldwide, Sonicwall delivers robust and reliable network security solutions to defend against constantly evolving cyber threats and maintain a resilient network infrastructure.
Sonicwall products offer a range of advanced features that enhance network security and performance. Firstly, their Next-Generation Firewall (NGFW) provides robust protection against a wide array of threats, including malware, ransomware, and phishing attacks. This is achieved through deep packet inspection, intrusion prevention, and real-time threat intelligence. Additionally, Sonicwall products include a secure VPN solution for remote and branch office connectivity, ensuring encrypted and secure communication. They also offer content filtering and application control capabilities, enabling administrators to enforce user policies and restrict access to inappropriate or non-business-related websites and applications. Furthermore, Sonicwall products facilitate high-speed connectivity and optimized WAN performance through technologies like SD-WAN and Traffic shaping. Lastly, Sonicwall provides centralized management tools, enabling easy configuration, monitoring, and reporting across the network, ensuring effective network security management.
The warranty period for Sonicwall products typically varies depending on the product category and type. Sonicwall offers a standard warranty period of 1 year for most of its hardware devices, including firewalls, switches, and wireless access points. However, certain products may have different warranty periods, such as 90 days for power supplies and accessories. Additionally, Sonicwall provides options to extend the warranty coverage for its products through various support programs. Customers can choose to upgrade to a longer warranty period, such as 2, 3, or 5 years, by purchasing additional support services. It is recommended to review the specific warranty details or contact Sonicwall directly for accurate and up-to-date information on the warranty period applicable to a particular product.
Click the link above to get answers to just about any Sonicwall customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Sonicwall is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Sonicwall will reply our your email.
As a last, sometimes only, resort- Sonicwall customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sonicwall's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sonicwall agent. This phone number is Sonicwall's best phone number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-793-2830 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Sonicwall first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Sonicwall has 1 phone number. It's not always clear what is the best way to talk to Sonicwall representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sonicwall. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sonicwall. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.