Reddit is a social media platform dedicated to sharing, rating and discussing news and other forms of online content. As one of the oldest and busiest sites of its kind, it isn't surprising that Reddit gets lots of requests for customer support.
It should be noted, however, that Reddit does not provide phone-based or even live-chat customer support. Users are largely expected to resolve their own issues or to work with other users and discussion moderators to address problems. The customer support that does exist is largely email-based.
Why Do People Contact Reddit Customer Support?
People contact Reddit customer support for a range of reasons, including:
Best Practices for Contacting Reddit Customer Service
There are several things that you can do to help ensure that your email to Reddit customer service is handled quickly and professionally:
How do Consumers Feel About Contacting Reddit Customer Service?
Many Reddit users are unhappy about the limited options for customer support. They would prefer to work directly, in real time, with a Reddit customer service agent. However, they also recognize that Reddit is a free-to-use online platform and that it doesn't make much sense for the company to provide a call center to users.
Reddit does have a reputation for being well-managed by its users, and as a result, the platform remains popular and functional.
What Kind of Issues can Reddit Customer Service Representative Resolve?
Reddit offers limited customer service to address issues that can't usually be addressed by users or moderators. These include reports of content that shouldn't be on the site for legal reasons, copyright violations or violations of Reddit's terms of service. Moderators and administrators may also seek customer support as they attempt to do their work in keeping Reddit functional. Those who purchase coins on the site but who have difficulty receiving credit can also get help from Reddit directly.
What Can't Be Resolved by Contacting Reddit Customer Service?
Most common issues, such as those regarding technical problems or disputes between users can be resolved using Reddit's documentation, working with other administrators or mods, or doing one's own research. It may not be possible to access customer support outside of the very few issues that Reddit itself will address.
What Should You Do If You Have an Unsuccessful Communication with Reddit?
If your efforts to resolve problems with Reddit fail, you may still have some options for seeking a resolution.
First, if the issue is that you haven't heard back from Reddit customer support, check to make sure that your issue has been properly defined and directed. Re-direct your inquiry if you sent it to the wrong email address. If your issue is not one that Reddit customer service will address, you'll need to find another way to resolve your problem.
If your issue was properly directed and you received an inadequate response or no response at all, send another email to Reddit. Politely explain that this is your second request for support. If you did receive a response to your first request, explain where the response didn't meet your needs and specify the resolution you desire.
In situations where you still can't get needed support, try Reddit's forums, talking to a group moderator or, in the case of a coin purchase from Reddit, contact your bank about getting a refund back to your card.
You came here to see Reddit's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Reddit agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Reddit anyways and help you with your issue. Over the last 18 months, 2,868 customers like you have come in search of a phone number for Reddit and helped us confirm they don't have one. Common reasons that people try to call Reddit customer support department include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Reddit first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now Reddit doesn't have any phone numbers. It's not always clear what is the best way to talk to Reddit representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Reddit, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Reddit customers like yourself.
GetHuman does not provide call center services or customer support operations for Reddit. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Reddit. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.