Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) Out of State Customer Service

Phone Number & Getting a Rep

Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) Out of State Customer Service number

717-412-5300
Calls Out of State Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) number?

A:First menu will ask about language. Hit 1 for English. Next menu will ask which department you want (1 for Driver License Services, 2 for Motor Vehicle Services, so on). Choose the one relevant to you, then wait for the next menu to repeat twice. This wil
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-5pm EST. The least busy day is Wednesday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) Out of State Customer Service?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday.

All Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) customer service contact information

This is the #2 most popular Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) phone number out of 5. Click above to go back to the main customer service number and other contact information, including Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) email addresses, twitter handles, and live chat options.

More Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) Customer Phone Numbers

In State Customer Service

800-932-4600
Main phone number · Toll-free · Mon-Fri 8am-5pm EST · Just wait. The menu will repeat twice and then take you to an operator. For those calling within PA. · For real ID, driver's license info, or photo ID, press 1. For motor vehicle titling, registration, or plate placard info, press 2. For exam scheduling, press 3. For service center locations, press 4. For information found on our website, press 5. For portion services, press 6.

Out of State Hearing Impaired Customer Service

717-412-5380
Mon-Fri 8am-5pm EST · This number is for hearing impaired users calling from outside of the state. · For real ID, driver's license info, or photo ID, press 1. For motor vehicle titling, registration, or plate placard info, press 2. For exam scheduling, press 3. For service center locations, press 4. For information found on our website, press 5. For portion services, press 6.

Customer Service

717-214-4035
24 hours, 7 days · General Information for Penndot · An operator will answer and ask how to direct your call.

In State Hearing Impaired Customer Service

800-228-0676
Toll-free · Mon-Fri 8am-5pm EST · Direct to a human · If you are not calling for the telephone terminal desk, please hang up and call 1-800-932-4600.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: First menu will ask about language. Hit 1 for English. Next menu will ask which department you want (1 for Driver License Services, 2 for Motor Vehicle Services, so on). Choose the one relevant to you, then wait for the next menu to repeat twice. This wil
Here is how our research team describes the way the Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) phone system greets you: For real ID, driver's license info, or photo ID, press 1. For motor vehicle titling, registration, or plate placard info, press 2. For exam scheduling, press 3. For service center locations, press 4. For information found on our website, press 5. For portion services, press 6.

What are the hours and when should I call?

Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) operates the call center for this 717-412-5300 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 754 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 754 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) number, but it is also the day with the shortest hold times.

Calling this Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) Customer Number

Oct 24, 2023

Once you call the Pennsylvania Department of Transportation Driver and Vehicle Services, an automated service guides you to continue in English by selecting 1 or pressing 2 for any foreign language assistance. I chose 1 to continue in English and was given an automated menu of options from which to choose. The list moves quickly, so you can repeat messages by pressing the star (*) key. I had to do this a few times but I also made sure to listen closely. 

The customer care center menu offers services ranging from driver's license and photo identification to vehicle registration and parking placards. Callers can also find out the locations of nearby service centers. However, before calling, it's ideal to visit the website to determine if your need can be addressed online. While waiting for a representative, I was directed to the website for a variety of services. 

I wanted to know more about Real ID cards, so I chose to speak with a representative. I was told by the automated service that my call would be recorded, and as the department was experiencing high call volumes, access to customer service representatives was limited. At this point, I was given the option to press 1 for more information related to details on the website or to press 2 to continue holding. I chose to wait for a representative by pressing 2 but was told to call back later or visit their website. The call was quickly disconnected. 

After attempting other options, I discovered it's quite difficult to reach a customer service representative to ask questions or address concerns. Numerous calls after being disconnected led me to automated lists of services and options for leaving information in a voice message or accessing the website. While this can be frustrating, it's helpful to know that many services can be completed online. 

The tasks that are simple to handle over the phone range from accessing service center location details and guidance to specific license and registration forms found on the website. You can also schedule a day and time for a regular driver exam over the phone by having your personal information ready. However, it will be an automated service guiding you rather than the assistance of a representative.

For Pennsylvania residents who have moved and need to update their address, you can change your personal information for vehicle registration forms by leaving your address information over the phone for processing at a later time. To renew a residential license, the automated system directs callers to the website to complete applications.

Based on my call and lack of success in reaching a customer service representative on numerous attempts, I suggest handling vehicle and registration services on their website as much as possible or leaving information over the phone. Located on the website is also an email address where queries and questions can be sent to be answered within two business days. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
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